bitstamp btc withdrawal problem

[tarmi]

made a 0.5 btc withdrawal almost 2 hours ago, still nothing on the blockchain.

wtf? anyone else having withdrawal issues?

[1715459850]

1715459850

[1715459850]

1715459850

[1715459850]

1715459850

[BitCoinNutJob]

still waiting on 1 yes

[tarmi]

ok, at least I am not alone.

[_biO_]

I have three transactions that are showing up as "finished" on bitstamp, but are not in the blockchain yet.

Almost three hours now. Opened a support ticket, no answer yet.

[hughht5]

I withdrew last night - 10 hours ago. Still not on the blockchain

[johnngbluntzky]

and multiple users, including myself, missing btc from btc-e withdrawals. i am waiting on 5.005 btc from btc-e over 12 hours ago..this problem may be btc protocol wide.

[JCviggen]

and multiple users, including myself, missing btc from btc-e withdrawals. i am waiting on 5.005 btc from btc-e over 12 hours ago..this problem may be btc protocol wide.

BTC-e did a wallet update last night and everything what was withdrawn during that period did not hit the blockchain. As of a few hours ago, withdrawals from btc-e are working fine though. Just waiting for them to send me the frigging coins from last night.

[GaliX]

can confirm, my withdraw also never appear on the blockchain from btc-e. it's now like 16h ago.

[hughht5]

http://www.reddit.com/r/Bitcoin/comments/1xlst7/bitstamp_btc_withdrawal_problem/

please upvote - will help bring people here if they have the same issue. Then we can see how big it is.

[johnngbluntzky]

and multiple users, including myself, missing btc from btc-e withdrawals. i am waiting on 5.005 btc from btc-e over 12 hours ago..this problem may be btc protocol wide.

BTC-e did a wallet update last night and everything what was withdrawn during that period did not hit the blockchain. As of a few hours ago, withdrawals from btc-e are working fine though. Just waiting for them to send me the frigging coins from last night.

yes i knew about the wallet update. irregardless, my 5btc w/d took 10 hours to hit the blockchain, which it did 2.5 hours ago. now i am waiting to see coin, but nothing even pending, after 13 confirmations. https://blockchain.info/tx/072118b9bd470086f1c3e62a092672ba457139bdf20a0d2613e74a84810575cc

[tarmi]

my worst fear is that something is wrong with bitcoin.

someone is spamming the network with double spend transactions.


https://bitcointalk.org/index.php?topic=459678.msg5075575#new

[johnngbluntzky]

if 5btc of mine went into the nether, i will be taking a fucking trip to russia.

my withdrawal of 5 btc is in there..

[JCviggen]

If you are unlucky and your withdraw was a double spend, could the BTC be gone into the limbus?

Not really relevant, the missing withdrawals did not hit the blockchain in any shape or form.

[johnngbluntzky]

If you are unlucky and your withdraw was a double spend, could the BTC be gone into the limbus?

Not really relevant, the missing withdrawals did not hit the blockchain in any shape or form.

mine did hit blockchain.. 5btc, and is in there.

[JCviggen]

If you are unlucky and your withdraw was a double spend, could the BTC be gone into the limbus?

Not really relevant, the missing withdrawals did not hit the blockchain in any shape or form.

mine did hit blockchain.. 5btc, and is in there.

And it's clearly not a double spend. Craptsy is just being....craptsy in your case. As far as the blockchain and every client out there is concerned, your BTC have arrived where you sent them. Had you sent them to your wallet they would be there now.

[johnngbluntzky]

And it's clearly not a double spend. Craptsy is just being....craptsy in your case. As far as the blockchain and every client out there is concerned, your BTC have arrived where you sent them. Had you sent them to your wallet they would be there now.

thank you, comforting. any quick way to explain how you know its not a double spend? or could you point me in a direction to learn how to read blockchain more thoroughly?

also, when i pull that same address up myself via blockchain.info, i do not get the double spend warning that the above link gave.

[JCviggen]

And it's clearly not a double spend. Craptsy is just being....craptsy in your case. As far as the blockchain and every client out there is concerned, your BTC have arrived where you sent them. Had you sent them to your wallet they would be there now.

thank you, comforting. any quick way to explain how you know its not a double spend? or could you point me in a direction to learn how to read blockchain more thoroughly?

also, when i pull that same address up myself via blockchain.info, i do not get the double spend warning that the above link gave.

Well you said you had 13 or 16 confirms, which means every exchange and client out there will consider the transfer valid. BTC-e and Stamp credit deposits after 3 confirms, Gox 6 I believe same as the BTC client. So if there's more than 10 by all means it's there.

I checked the link you gave and I'd need to know what your wallet address was to see specifically, seems to be a load of transactions going to the cryptsy address what you linked.

What is obvious is that BTC-e withdrawals were completely down for a period of time, came back, and what was processed during the downtime is backlogged somewhere. Not too worried about that but I want this sorted ASAP to cash out with a profit.

[johnngbluntzky]

same here, cashout with the profit. the wallet id which coin was sent from is 14MC1rFAFmma3ngDzkEjyZjoc8B3Y4rNxJ which is indeed, clumped up with a large number of other tx's. my novice point of view was thinking that the spew of w/d that came out of btc-e sort of clogged cryptsy's wallet and is causing delays. either way, it sounds like i just have to wait, thanks very much for the explanation.

i did file a support ticket with cryptsy several hours ago. since, they have asked for tx details, which i provided.

[Bartje]

Same here, both my withdrawals from Bitstamp and BTC-E have not hit the blockchain, but the amount has disappeared from both accounts. No answer from either helpdesk yet.

The withdrawals have been made 14 hours ago.

[CWestermark]

I tried to deposit 3btc to my bitstamp account and it still has not been credited. The transaction is on the blockchain with 8 confirmations. Probably similar issue as with MtGox. Might not be only a MtGox issue in the air.

And they call BTC a smooth currency? Still big steps to take before that is 100% true

[hughht5]

I tried to deposit 3btc to my bitstamp account and it still has not been credited. The transaction is on the blockchain with 8 confirmations. Probably similar issue as with MtGox. Might not be only a MtGox issue in the air.

And they call BTC a smooth currency? Still big steps to take before that is 100% true

That is not unusual actually - have that all the time. Right now though bitstamp has severe delays in processing transactions so it may take longer still.

[Newar]

I tried to deposit 3btc to my bitstamp account and it still has not been credited. The transaction is on the blockchain with 8 confirmations. Probably similar issue as with MtGox. Might not be only a MtGox issue in the air.

And they call BTC a smooth currency? Still big steps to take before that is 100% true

Hence "beta"

[CWestermark]

Probably GOX creating an error with Bitstamp so that they don`t have to go out of business. 

[dave111223]

Deposited BTC in bitstamp yesterday.  No problem in my account within 4 confirmations.

Withdrew BTC from bitstamp yesterday.  Took about 10 minutes to be processed.

No problem that I can see.

[CWestermark]

Deposited BTC in bitstamp yesterday.  No problem in my account within 4 confirmations.

Withdrew BTC from bitstamp yesterday.  Took about 10 minutes to be processed.

No problem that I can see.

But that was yesterday! Today is today. And today there are reports that it does not work!

[Courtmaster]

In the same boat here :

I put a btc withdrawal 0.11 btc on Bitstamp at 8h this morning

Marked as finished 10 minutes after

But still nothing in blockchain, no confirmation and no id transaction at 15h

[Zammo]

My BTC withdrawal has been 'waiting to be processed' for almost 3 hours

Maybe GoX wasn't wrong and this bug really is effecting other exchanges

[Xer0]

trying to withdraw since 12'o

giving up and selling again

[atlosas]

It alwayes was like this. Sometime they get confirmed fast and sometimes slow. Sometimes they appear after 3 sometimes after 5 or more confirmations. I made deposit and withdrawal to bitstamp today and both were fine

[Courtmaster]

It alwayes was like this. Sometime they get confirmed fast and sometimes slow. Sometimes they appear after 3 sometimes after 5 or more confirmations. I made deposit and withdrawal to bitstamp today and both were fine

ok but at this time for me it's like there is no transaction at all !

https://blockchain.info/address/1K5xCqe8QEdZKDiZuJrNzKDJiFJmcbso4j

[F-bernanke]

I think it's a little busy and they have trouble keeping up.

Alot of people got reminded lately to not store all your savings on an exchange (cough gox).

[sturle]

Withdrawal    Feb. 11, 2014, 9:25 a.m.   -8.00000000 BTC

Almost 6 hours ago.  Nothing received, no response from support.

[kkaspar]

Stamp seems to have a problem with $ withdrawals as well.
On SEPA withdrawal it shows: Minimum withdrawal amount is $10. You have $0.00 available. while the balance is not $0.00.

It seems like they have halted all transactions. I hope that's just temporary to update their software.
The exchanges should hire someone to deal with public communication not just personal support staff. These flaws would cause a lot less trouble if they would publish the causes and solutions of those flaws more quickly.
The crypto scene is quite nervous at the moment and any delays in publishing necessary information creates trouble.

[Xer0]

Stamp seems to have a problem with $ withdrawals as well.
On SEPA withdrawal it shows: Minimum withdrawal amount is $10. You have $0.00 available. while the balance is not $0.00.

look if you have a open order somewhere
i just sold all btc again and email-confirmed my sepa withdraw

[tarmi]

Stamp seems to have a problem with $ withdrawals as well.
On SEPA withdrawal it shows: Minimum withdrawal amount is $10. You have $0.00 available. while the balance is not $0.00.

look if you have a open order somewhere
i just sold all btc again and email-confirmed my sepa withdraw

Yes indeed. Fiat wirhdrawal workinf fine here too. But bitcoins not moving.


THE SPICE MUST FLOW.

[kkaspar]

Stamp seems to have a problem with $ withdrawals as well.
On SEPA withdrawal it shows: Minimum withdrawal amount is $10. You have $0.00 available. while the balance is not $0.00.

look if you have a open order somewhere
i just sold all btc again and email-confirmed my sepa withdraw

Oh, lol, my bad. Everything is ok
I haven't gotten use to bitstamp interface yet.

[kkaspar]

Bitstamp BTC deposit worked with flying colors

[F-bernanke]

Bitstamp BTC deposit worked with flying colors

So most likely their hotwallet is empty?

[Bartje]

Ok, so some people did experience problems, some didn't.

I'd like to know if anybody who did experience these problems (BTC removed from account, but not shown up in blockchain) had the issue fixed by BTC-e or bitstamp? Cause I didn't get a response from either one yet and it has been almost a day ago now.

[oblongmeteor]

Got a bunch of BTC in 3 separate withdrawal requests stuck since ~12:30 GMT today on Bitstamp. They are just sat on "Waiting to be processed". Seems something is horribly wrong :\

[ImI]

Most people complaining have either a very low post count or only joined the forum today.

They are likely Mt. Gox sock puppets.

tinfoilhat.jpg?

[Courtmaster]

I m not a puppet ....
But i am anxious because this is the first time my transaction not shown in blockchain, and of course, at the bitcoin destination address

[Bartje]

I am a puppet. But also puppets have feelings!

[ashray]

I can confirm that bitstamp btc deposits are working fine. (just had one go through..)

Not sure about withdrawals however..

[DennisD7]

Made a withdrawal this morning (UK time) and it seemed to work fine - at Bitstamp it's marked as "Finished" - but it never appeared in the wallet. I sent them a support ticket after a couple of hours, but no reply yet.

It's a 1 BTC transfer so I'm not sweating too much (just happy it wasn't 10 BTC, I made one of those last week).

It's probably going to be all right, but I wish they'd post a statement or something. Also, for a few hours I suspected I'd misspelled the wallet address somehow, and there is no way to verify on Bitstamp which address I used.

[EuroTrash]

Stamp seems to have a problem with $ withdrawals as well.
On SEPA withdrawal it shows: Minimum withdrawal amount is $10. You have $0.00 available. while the balance is not $0.00.

It seems like they have halted all transactions. I hope that's just temporary to update their software.
The exchanges should hire someone to deal with public communication not just personal support staff. These flaws would cause a lot less trouble if they would publish the causes and solutions of those flaws more quickly.
The crypto scene is quite nervous at the moment and any delays in publishing necessary information creates trouble.

My SEPA withdrawal page definitely does not show $0 available. Do you still experience the issue?

[vossen]

I made two withdrawals yesterday that show as finished, but are still not on the blockchain.

[blueberry]

I made two withdrawals yesterday that show as finished, but are still not on the blockchain.

You joined the forum 15 minutes ago and this is your first post? Are you affiliated with MtGox?


Name:    vossen
Posts:    1
Activity:    0
Position:    Brand new
Date Registered:    Today at 04:46:24 PM
Last Active:    Today at 05:01:19 PM

[vossen]

It's probably going to be all right, but I wish they'd post a statement or something. Also, for a few hours I suspected I'd misspelled the wallet address somehow, and there is no way to verify on Bitstamp which address I used.

You didn't get a confirmation e-mail that shows the address you sent to?

[vossen]

I made two withdrawals yesterday that show as finished, but are still not on the blockchain.

You joined the forum 15 minutes ago and this is your first post? Are you affiliated with MtGox?


Name:    vossen
Posts:    1
Activity:    0
Position:    Brand new
Date Registered:    Today at 04:46:24 PM
Last Active:    Today at 05:01:19 PM

I was linked here from the reddit thread about this. My account there is lookingatyourcock.

http://www.reddit.com/r/Bitcoin/comments/1xlst7/bitstamp_btc_withdrawal_problem/cfchkhp

[Savaron]

I made a 2BTC deposit yesterday, figured that I can't handle the suspense of trading and tried to withdraw to 1M4DWwdVid6KM8jeamP3GgKBSadiBtfx1Q12 hours ago.

https://i.imgur.com/VrZCh92.jpg
https://i.imgur.com/VDJIGfM.jpg

[charles2k]

and multiple users, including myself, missing btc from btc-e withdrawals. i am waiting on 5.005 btc from btc-e over 12 hours ago..this problem may be btc protocol wide.

BTC-e did a wallet update last night and everything what was withdrawn during that period did not hit the blockchain. As of a few hours ago, withdrawals from btc-e are working fine though. Just waiting for them to send me the frigging coins from last night.

yes i knew about the wallet update. irregardless, my 5btc w/d took 10 hours to hit the blockchain, which it did 2.5 hours ago. now i am waiting to see coin, but nothing even pending, after 13 confirmations. https://blockchain.info/tx/072118b9bd470086f1c3e62a092672ba457139bdf20a0d2613e74a84810575cc

I am waiting for my BTC withdrawal from BTC-E an still nothing after 29 hours 

[zyk]

so every exchange is exchanging dollars for coins you can´t withraw on request ?  

Who cares ? the blockchain works flawless  

BTC to da moon

[Courtmaster]

I made a 2BTC deposit yesterday, figured that I can't handle the suspense of trading and tried to withdraw to 1M4DWwdVid6KM8jeamP3GgKBSadiBtfx1Q12 hours ago.

https://i.imgur.com/VrZCh92.jpg
https://i.imgur.com/VDJIGfM.jpg

Same problem for me nothing in blockchain

[podyx]

i made a withdrawal for 200 mbtc 2-3 hours ago

is it better to cancel it and withdraw later??

[Technologov]

I have same problem.
My BTC stuck in cyber-space limbo for 8 hours.

[blubberli]

Same problem here, the transaction from Bitstamp never hit the blockchain. Waiting since 14 hours. I miss my bitcoins 

[hazek]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

[podyx]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

so this transaciton malleability can easily be fixed then?

[Rannasha]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

so this transaciton malleability can easily be fixed then?

That depends on how much the exchange-software relies on the tx-id in order to do its bookkeeping. It's perfectly possible to do bookkeeping without even caring about the tx-id. Or, in the case of MtGox, you could use the tx-id as the holy grail for your transaction-tracking, in which case you're fubar'ed. Especially today where someone seems to be rebroadcasting pretty much every transaction in the network with a different tx-id.

[isov]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

so this transaciton malleability can easily be fixed then?

My understanding is that, that would be the long term solution but short term it enough to make the exchange wallets so that this malleability doesn't matter or do any harm.

[podyx]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

so this transaciton malleability can easily be fixed then?

My understanding is that, that would be the long term solution but short term it enough to make the exchange wallets so that this malleability doesn't matter or do any harm.

doesn't it harm normal transactions though?? from wallet to wallet

[Rannasha]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

so this transaciton malleability can easily be fixed then?

My understanding is that, that would be the long term solution but short term it enough to make the exchange wallets so that this malleability doesn't matter or do any harm.

doesn't it harm normal transactions though?? from wallet to wallet

Normal user-to-user transactions are working fine. The problems come from automated systems that need some way to keep track of how much funds are available and whether transactions that have been sent were received properly. These automated systems often use the tx-id to keep track of transactions, but as we've seen, the tx-id is not a reliable identifier.

[MoneyMorpheus]

I have the same issue with bter, made two withdrawals yesterday at 11 and 13 gmt, both shown as completed yet nothing shows in the blockchain. One shows in vircurex as incoming transaction. I wonder how vircurex saw it yet blockchain.info or blockexplorer didn't.

I talked to the customer support threw qq yesterday and they told me not to panic that they should go threw. But that it will take hours. More than 15 hours passed already. I'm really hoping I don't have to talk to the support again tonight.

I also got a withdrawal from stamp on sunday at 18 gmt.

I missed some nice arb oportunities  

[blueberry]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users

Bitstamp’s exchange software is extremely cautious concerning Bitcoin transactions. Currently it has suspended processing Bitcoin withdrawals due to inconsistent results reported by our bitcoind wallet, caused by a denial-of-service attack using transaction malleability to temporarily disrupt balance checking. As such, Bitcoin withdrawal processing will be suspended temporarily until a software fix is issued.

No funds have been lost and no funds are at risk.

This is a denial-of-service attack made possible by some misunderstandings in Bitcoin wallet implementations. These misunderstandings have simple solutions that are being implemented as we speak, and we're confident everything will be back to normal shortly.

Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.

We will communicate any further developments regarding this issue.

Thank you for your understanding!

Best regards
Bitstamp team

Seems like this transaction malleability is a minor issue and of no threat to Bitcoin. I suspect this is the same issue facing the other exchanges. Of course, some people on this forum will try to spread FUD that Bitcoin is broken and you will never receive your BTC withdrawals etc.

I guess BTC withdrawals should be back to normal again within a few days at most after Bitstamp implements a solution.

[BreathOfZen]

Question:
Why is it that until yesterday no one's transactions were affected by Tx Malleability DDOS attacks, but once MtGox declares it to be their issue, all the sudden everyone else is hit by the same attack? Is it copycat hackers at work?

[JCviggen]

Question:
Why is it that until yesterday no one's transactions were affected by Tx Malleability DDOS attacks, but once MtGox declares it to be their issue, all the sudden everyone else is hit by the same attack? Is it copycat hackers at work?

Maybe it gave some people an idea, or it gave people the right opportunity to use the exchange-rate tanking weapon they had been sitting on for a while.

There is still a large difference, the systems at Gox misuse TXIDs, other exchanges now are unable to process withdrawals because the stream of crap is creating a situation their systems aren't designed to deal with. It's a lot like comparing a server error to a ddos. The first one is a server issue, the second one needs to be mitigated.

[blueberry]

Question:
Why is it that until yesterday no one's transactions were affected by Tx Malleability DDOS attacks, but once MtGox declares it to be their issue, all the sudden everyone else is hit by the same attack? Is it copycat hackers at work?

Some possibilities:

1) The attackers became aware of the flaw only after MtGox made it widely known in their detailed technical announcement yesterday.
2) The attackers turned their attention away from MtGox to everyone else, after MtGox stopped BTC withdrawal requests.
3) The Bitcoin Foundation are behind the attacks, so that all exchanges and wallet providers become aware of the issue and are forced to fix their systems to prevent this from becoming a bigger issue later on.
4) MtGox are behind the attacks to divert blame, buy time and cover up their insolvency.
5) The attacker is someone who wants to cause panic, cause a market crash and then buy up cheap bitcoins.
6) A government (US, Russia, China...) are behind the attacks to try to discredit Bitcoin.
7) Russian hackers are behind the attacks and want you to enjoy watching Sochi (instead of sitting behind a computer all day).

[Abdussamad]

Note it's not just withdrawals that are stopped. They've stopped processing BTC deposits too. The article was edited to reflect that change.

[sturle]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users
[...]
Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.
[...]

My 8 BTC withdrawal from this morning is still listed as "Finished" and nothing has been added back.

[hazek]

Note it's not just withdrawals that are stopped. They've stopped processing BTC deposits too. The article was edited to reflect that change.

Deposits work again now.

[Rannasha]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users
[...]
Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.
[...]

My 8 BTC withdrawal from this morning is still listed as "Finished" and nothing has been added back.

The wording "will be" used in the Bitstamp news post implies action to be taken in the future, not action already taken. I assume failed withdrawals will be credited back once the fix is in place.

[zyk]

why does the idiot market still pays 27 % more for imaginary bitcoins stuck at Bitstamp than for imaginary coins stuck at

Gox  ?   Bitstamp will fix it in an 27 % earlier timeframe ?

don´t forget Mt. Gox is easier to sue when found empty ;-)

[MoneyMorpheus]

why does the idiot market still pays 27 % more for imaginary bitcoins stuck at Bitstamp than for imaginary coins stuck at

Gox  ?   Bitstamp will fix it in an 27 % earlier timeframe ?

don´t forget Mt. Gox is easier to sue when found empty ;-)

Mt gox can be found empty, and if that is the case, what are you going to get after suing them, imaginary fiat?

Bitstamp on the other hand is believed to have both coins and cash available. If it was up to me I would let gox go all the way down to 0...

[sturle]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users
[...]
Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.
[...]

My 8 BTC withdrawal from this morning is still listed as "Finished" and nothing has been added back.

The wording "will be" used in the Bitstamp news post implies action to be taken in the future, not action already taken. I assume failed withdrawals will be credited back once the fix is in place.

24 hours.  No BTC received, no BTC added back to balance and no word from support.

[blueberry]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users
[...]
Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.
[...]

My 8 BTC withdrawal from this morning is still listed as "Finished" and nothing has been added back.

The wording "will be" used in the Bitstamp news post implies action to be taken in the future, not action already taken. I assume failed withdrawals will be credited back once the fix is in place.

24 hours.  No BTC received, no BTC added back to balance and no word from support.

Says the mtgox shill...

[F-bernanke]

withdraws frozen until end of February?

https://twitter.com/btcecom


looks kinda grim. any Russian speaking people here? I just used googletransl.

I don't think they mean btc withdrawals, they mention "Пpивaтбaнк/privatbank".

[sturle]

Says the mtgox shill...

What is your problem?  I am not affiliated with MtGox in any way, except as a normal user.  If you are going to reply to all posts from MtGox customers telling them they are shills, I think you should go outside and play instead.  On the highway or something.

[F-bernanke]

I was in shock for a short time, thank you.
delayed Wire transfers are not that horrible thought.

I asked a friend who knows a few words Russian, and he confirmed it is related to wire transfers.

[lg1500]

I was in shock for a short time, thank you.
delayed Wire transfers are not that horrible thought.

I asked a friend who knows a few words Russian, and he confirmed it is related to wire transfers.

next time just use google translator, i dont belive people in 2014 dont know how to use google

[ILoseAtPoker]

I was in shock for a short time, thank you.
delayed Wire transfers are not that horrible thought.

I asked a friend who knows a few words Russian, and he confirmed it is related to wire transfers.

next time just use google translator, i dont belive people in 2014 dont know how to use google

I have posted it in hand-writing to a childhood pen-pal from USSR. He will (no doubt) write back a full translation and post it before March.

[sturle]

https://www.bitstamp.net/article/bitcoin-withdraws-suspended/

Dear Bitstamp users
[...]
Withdrawals which failed on the 10th and 11th of February will be canceled and the amounts added back to the customer account balances.
[...]

My 8 BTC withdrawal from this morning is still listed as "Finished" and nothing has been added back.

The wording "will be" used in the Bitstamp news post implies action to be taken in the future, not action already taken. I assume failed withdrawals will be credited back once the fix is in place.

24 hours.  No BTC received, no BTC added back to balance and no word from support.

48 hours.  No BTC received, no BTC added back to balance, and support answered with a full quote of the news release.

[blacksails]

I sent ~0.1 BTC from my ripple account to my bitcoin wallet yesterday using bitstamps bridge. Nothing so far. Hope I get my money when they start paying out again.

[Tzupy]

48 hours.  No BTC received, no BTC added back to balance, and support answered with a full quote of the news release.

No BTC added back to balance (well, not yet), IMO that's worse than MtGox. Why is the Bitstamp price still so high?
Right now it seems stampBTC is not better than goxBTC...

[Zarathustra]

48 hours.  No BTC received, no BTC added back to balance, and support answered with a full quote of the news release.

No BTC added back to balance (well, not yet), IMO that's worse than MtGox. Why is the Bitstamp price still so high?
Right now it seems stampBTC is not better than goxBTC...

Worse? At least they answer. They answer even in this special situation where the support team probably is fully engaged. That's not worse than to not answer. Gox even doesn't answer in normal times. To quote the news release means, that they can't tell you more about dates at the moment.

[dave111223]

I'll make a small trade and withdrawal right now to test it out.

[dave111223]

Status: Waiting to be processed

[sturle]

48 hours.  No BTC received, no BTC added back to balance, and support answered with a full quote of the news release.

No BTC added back to balance (well, not yet), IMO that's worse than MtGox. Why is the Bitstamp price still so high?
Right now it seems stampBTC is not better than goxBTC...

Worse? At least they answer.

A paste of a news item which has been on the site for a long time already, is not worth much.  It is just a "this is an automated response, we don't really care" type of answer.

[alfabitcoin]

Does anyone but Sturle did not get btc credited on bitstamp accunt? I only see him having this issues.

[dave111223]

Status is still Waiting to be processed (taking much longer than normal)

Note that I can still see the withdrawal amount in my balance.

[rob2360a]

missing btc from 10/11 Feb have just been re-credited to my bitstamp account

[Courtmaster]

missing btc from 10/11 Feb have just been re-credited to my bitstamp account

Same for me ! 

[F-bernanke]

Great news, hope they start new withdrawals soon.

[dave111223]

Status: Waiting to be processed (still)

[DennisD7]

Status: Waiting to be processed (still)

I've been recredited for my 1 BTC from Feb 11, so I also made a test transfer (0.1 BTC this time). An hour later and it is also still waiting to be processed.

[alfabitcoin]

Status: Waiting to be processed (still)

I've been recredited for my 1 BTC from Feb 11, so I also made a test transfer (0.1 BTC this time). An hour later and it is also still waiting to be processed.

You tried to withdraw 0.1 btc at feb 11? Does proccesed mean that bitstamp will deduct it from your balance when status change to finished. So i guess you still have it on your btc balance.

Edit
Are you aware of bitstam suspended btc withdraw two days ago.

[DennisD7]

Status: Waiting to be processed (still)

I've been recredited for my 1 BTC from Feb 11, so I also made a test transfer (0.1 BTC this time). An hour later and it is also still waiting to be processed.

You tried to withdraw 0.1 btc at feb 11? Does proccesed mean that bitstamp will deduct it from your balance when status change to finished. So i guess you still have it on your btc balance.

Edit
Are you aware of bitstam suspended btc withdraw two days ago.

I tried to to withdraw 1 BTC 2 days ago, before the news broke that it wouldn't work - and I got the money back today, balance restored.
But I tried today to withdraw 0.1 BTC, and I just now see that it has failed after about 2 hours of "Waiting to be processed".

Bitstamp y u do dis

[alfabitcoin]

Status: Waiting to be processed (still)

I've been recredited for my 1 BTC from Feb 11, so I also made a test transfer (0.1 BTC this time). An hour later and it is also still waiting to be processed.

You tried to withdraw 0.1 btc at feb 11? Does proccesed mean that bitstamp will deduct it from your balance when status change to finished. So i guess you still have it on your btc balance.

Edit
Are you aware of bitstam suspended btc withdraw two days ago.

I tried to to withdraw 1 BTC 2 days ago, before the news broke that it wouldn't work - and I got the money back today, balance restored.
But I tried today to withdraw 0.1 BTC, and I just now see that it has failed after about 2 hours of "Waiting to be processed".

Bitstamp y u do dis

You can not withdraw btc at bitstamp, they have suspend it. go to bitstamp home page and read the news.
I think you will get 0.1 btc back though. Also check your balance as they deduct that 0.1 btc only when status change to finished.

[DennisD7]

Status: Waiting to be processed (still)

I've been recredited for my 1 BTC from Feb 11, so I also made a test transfer (0.1 BTC this time). An hour later and it is also still waiting to be processed.

You tried to withdraw 0.1 btc at feb 11? Does proccesed mean that bitstamp will deduct it from your balance when status change to finished. So i guess you still have it on your btc balance.

Edit
Are you aware of bitstam suspended btc withdraw two days ago.

I tried to to withdraw 1 BTC 2 days ago, before the news broke that it wouldn't work - and I got the money back today, balance restored.
But I tried today to withdraw 0.1 BTC, and I just now see that it has failed after about 2 hours of "Waiting to be processed".

Bitstamp y u do dis

You can not withdraw btc at bitstamp, they have suspend it. go to bitstamp home page and read the news.
I think you will get 0.1 btc back though.

You are a true gem, aren't you?
The 0.1 btc haven't left my account and the transaction is marked as failed. So my test gave a result - even if it wasn't the one I wanted.

[alfabitcoin]

Status: Waiting to be processed (still)

I've been recredited for my 1 BTC from Feb 11, so I also made a test transfer (0.1 BTC this time). An hour later and it is also still waiting to be processed.

You tried to withdraw 0.1 btc at feb 11? Does proccesed mean that bitstamp will deduct it from your balance when status change to finished. So i guess you still have it on your btc balance.

Edit
Are you aware of bitstam suspended btc withdraw two days ago.

I tried to to withdraw 1 BTC 2 days ago, before the news broke that it wouldn't work - and I got the money back today, balance restored.
But I tried today to withdraw 0.1 BTC, and I just now see that it has failed after about 2 hours of "Waiting to be processed".

Bitstamp y u do dis

You can not withdraw btc at bitstamp, they have suspend it. go to bitstamp home page and read the news.
I think you will get 0.1 btc back though.

You are a true gem, aren't you?
The 0.1 btc haven't left my account and the transaction is marked as failed. So my test gave a result - even if it wasn't the one I wanted.

Thank you, glad to help.

[Bartje]

Anybody any news on BTC-E?

My BTC-E withdrawal on feb 10 is still in limbo... meaning no funds in my account and no funds on the blockchain.

My Bitstamp funds have been restored indeed.

[dave111223]

Status: failed

Let's try again.

[31337157]

Status: failed

Let's try again.

Please keep us updated!

[FeedbackLoop]

Anybody any news on BTC-E?

My BTC-E withdrawal on feb 10 is still in limbo... meaning no funds in my account and no funds on the blockchain.

My Bitstamp funds have been restored indeed.

I deposited twice and withdrew twice from BTC-e since Bitstamp and Gox have been withholding your money. BTC-e did halt things briefly at some point.

Kraken never halted transfers because they "read the manual". People talk about other exchanges I never heard of who also read the manual.

[jedisurfer]

Anybody any news on BTC-E?

My BTC-E withdrawal on feb 10 is still in limbo... meaning no funds in my account and no funds on the blockchain.

My Bitstamp funds have been restored indeed.

same here btc-e is slowing losing my confidence and trust, there are better exchanges now.

[GaliX]

Anybody any news on BTC-E?

My BTC-E withdrawal on feb 10 is still in limbo... meaning no funds in my account and no funds on the blockchain.

My Bitstamp funds have been restored indeed.

same here btc-e is slowing losing my confidence and trust, there are better exchanges now.

Good news guys, my withdrawal went through after I thought it's lost in the limbo as well!
Just wait and be patient.
I think they have to chancel every single withdrawal manually and this can take for ever when you have a couple 1000 withdrawals pending.

and I was defently one of the very first with the withdrawal problem on btc-e.

[Rannasha]

https://www.bitstamp.net/article/bitcoin-withdrawals-processing-soon/

[bitcoin.newsfeed]

https://www.bitstamp.net/article/bitcoin-withdrawals-processing-soon/

+1

Anyway I am migrating to Kraken after all of this ... also I am tired of calculating EUR/USD exchange rate for my localbtc trades, since Stamp doesn't have EUR order book, Kraken does.

[dave111223]

Status: Waiting to be processed

No withdrawals still (not sure what "Today" means in their latest release, ie which timezone)

Anyway I am migrating to Kraken after all of this ... also I am tired of calculating EUR/USD exchange rate for my localbtc trades, since Stamp doesn't have EUR order book, Kraken does.

Same...or at least have multiple verified exchange accounts for these types of occurances.

I don't like the way Bitstamp have handled this; its bizarre how nonchalant all bitcoin businesses seem to be..."we have better things to be doing than paying people their money, or even telling you when we will pay you"...you'd think they were curing cancer in the other room or something.

Bitstamp is still miles better than the way Gox have handled it, but still not good enough.

Dave's Bitcoin exchange grading chart:

A: Don't have a problem in the first place
B: Have a problem but fixed within a day with hourly progress updates
C: Fix the problem within a few days with daily progress updates
D: Fix the problem after a many days with barely any updates during  <--- Bitstamp
F: Take weeks fixing the problem and give almost no relevant updates.
F- (aka the Gox grade): Never properly fix the problem, blame it on someone else, keep charging fees and start praying to a shrine made of 3 Twinkies and a ding dong

[FeedbackLoop]

Status: Waiting to be processed

No withdrawals still (not sure what "Today" means in their latest release, ie which timezone)

Anyway I am migrating to Kraken after all of this ... also I am tired of calculating EUR/USD exchange rate for my localbtc trades, since Stamp doesn't have EUR order book, Kraken does.

Same...or at least have multiple verified exchange accounts for these types of occurances.

I don't like the way Bitstamp have handled this; its bizarre how nonchalant all bitcoin businesses seem to be..."we have better things to be doing than paying people their money, or even telling you when we will pay you"...you'd think they were curing cancer in the other room or something.

Bitstamp is still miles better than the way Gox have handled it, but still not good enough.

Dave's Bitcoin exchange grading chart:

A: Don't have a problem in the first place
B: Have a problem but fixed within a day with hourly progress updates
C: Fix the problem within a few days with daily progress updates
D: Fix the problem after a many days with barely any updates during  <--- Bitstamp
F: Take weeks fixing the problem and give almost no relevant updates.
F- (aka the Gox grade): Never properly fix the problem, blame it on someone else, keep charging fees and start praying to a shrine made of 3 Twinkies and a ding dong

+21e6

Please lets all start using Dave's Bitcoin Exchange Grading Chart. Can someone less lazy use it to grade every exchange and get a mod to sticky it? :p

[rob2360a]

bitstamp is OPEN - WITHDRAWAL just hit blockchain!

[hazek]

I can confirm, we are starting to manually send out smaller batches of withdrawal requests while monitoring the bitcoin client's performance. Once we are completely satisfied with the results we will move to fully automated processing again.

[Bitnicity]

withdrawal is back, mine went through the chain, load up your guns.

[awesomeami]

I can confirm, we are starting to manually send out smaller batches of withdrawal requests while monitoring the bitcoin client's performance. Once we are completely satisfied with the results we will move to fully automated processing again.

THIS ^^

And thats why I stick with bitstamp instead of mt.fux ot btce.
Very fast SEPA in&out
very serious business
nice communication

[blacksails]

I sent ~0.1 BTC from my ripple account to my bitcoin wallet yesterday using bitstamps bridge. Nothing so far. Hope I get my money when they start paying out again.

Can confirm I now have received them. The bridge however seems to be down atm.

[dave111223]

Confirmed, withdrawals now working.

@hazek in the future when these kinds of things happen please please keep us up-to-date.  Even if that basically means telling us bullshit or almost nothing.  At least something is better than nothing.

Even if the daily update is something as simple as "Still working on the code"...it's just reassuring to know that there is someone there actually doing something.  It takes literally less than 1 minute to post something like that on facebook or twitter.

[Nagle]

The spreads in the market (excluding Mt. Gox) are still far too big. Full liquidity has not resumed.

$/BTC
LocalBitcoins: $820
Coinbase: $666
Bitstamp:  $657
BTC-E:  $637

Those are way too far apart. When the exchanges are working right, those all track each other within a few dollars. What's not working?

(Mt. Gox, at $389, is off in "nobody believes you any more" land.)

[grifferz]

Successfully withdrew ~2.8BTC from Bitstamp in the last hour. The lack of communication on the site is disappointing.

[31337157]

Successfully withdrew ~2.8BTC from Bitstamp in the last hour. The lack of communication on the site is disappointing.
[/quote

Confirmed, withdrawals now working.

@hazek in the future when these kinds of things happen please please keep us up-to-date.  Even if that basically means telling us bullshit or almost nothing.  At least something is better than nothing.

Even if the daily update is something as simple as "Still working on the code"...it's just reassuring to know that there is someone there actually doing something.  It takes literally less than 1 minute to post something like that on facebook or twitter.

Woah, you guys let's slow down a second before we start to mouth diarrhea all over the forum. Bitstamp just posted an update this morning about resuming withdrawals and Hazek posted afterward stating that they are processing manually processing withdrawals until they can go fully automated.

How much more can you ask for?

[grifferz]

Woah, you guys let's slow down a second before we start to mouth diarrhea all over the forum. Bitstamp just posted an update this morning about resuming withdrawals and Hazek posted afterward stating that they are processing manually processing withdrawals until they can go fully automated.

How much more can you ask for?

I would ask that they post their updates on their own web site, not on someone else's thread on bitcointalk.

As it stands, the web site has a message stating that withdrawals will be working again on the evening of the 14th, but then no update to say that they actually are. As days have passed with no further update in the past very few people will expect to go hunting on this forum for an update. It's just not very good customer service.

[dave111223]

How much more can you ask for?

As I stated, I would ask a minimum of a daily update on such a critical issue.

There are two kinds of companies...those that take on customer feedback and improve, and those that think 'we know best and the customer can go f*** themselves cuz the fanboys think we're great'....which companies do better in the long run?

[31337157]

How much more can you ask for?

As I stated, I would ask a minimum of a daily update on such a critical issue.

There are two kinds of companies...those that take on customer feedback and improve, and those that think 'we know best and the customer can go f*** themselves cuz the fanboys think we're great'....which companies do better in the long run?

There are many different ways to run a company and Bitstamp doesn't fall into any of your categories. I'm not here to bash anyone or blow smoke up their ass, all I'm pointing out to you is that Hazek updated this morning with vital information. The reason why nothing has been onto the website is because the testing is still in process and they are not 100% ready to launch automated withdrawals to the world, which would make sense considering a fully untested platform may break again causing even more problems (and delays).

In the meantime, withdrawals are in process and working as stated earlier today. Hope you are able to do what you need to do!

[bitcoin.newsfeed]

Currently I am waiting 30 minutes for my BTC withdrawal from bitstamp

Status : Waiting to be processed

So I assume you're still doing manual withdrawals, no fully automated.

[Rannasha]

Currently I am waiting 30 minutes for my BTC withdrawal from bitstamp

Status : Waiting to be processed

So I assume you're still doing manual withdrawals, no fully automated.

I've had 30+ minute waiting times before this whole mess started. Bitstamp groups withdrawals together to save on tx-fees, so the system might just be waiting for more withdrawals to be requested.

I made a withdrawal this morning and it hit the blockchain just fine after 5-10 minutes or so (didn't pay much attention to the precise time).

edit: Withdrawals are automatic again: https://www.bitstamp.net/article/Bitcoin-withdrawals-are-once-again-fully-automated/

[jlin]

Is anyone else experiencing issues with withdrawing btc?  I tried withdrawing over an hour ago, and the status was still "Email confirmation needed", even though I clicked on the confirmation link. The withdrawal request eventually automatically canceled.  I noticed that it is past midnight in Slovenia.  Do they only process btc withdrawals during business hours? I was under the impression that the withdrawals were supposed to be automatic.

[Rannasha]

Is anyone else experiencing issues with withdrawing btc?  I tried withdrawing over an hour ago, and the status was still "Email confirmation needed", even though I clicked on the confirmation link. The withdrawal request eventually automatically canceled.  I noticed that it is past midnight in Slovenia.  Do they only process btc withdrawals during business hours? I was under the impression that the withdrawals were supposed to be automatic.

I encountered the same issue.

I ended up temporarily disabling email-confirmation and redoing the withdrawal and it has been stuck on "Waiting to be processed" for 1.5 hours now.

[jlin]

Is anyone else experiencing issues with withdrawing btc?  I tried withdrawing over an hour ago, and the status was still "Email confirmation needed", even though I clicked on the confirmation link. The withdrawal request eventually automatically canceled.  I noticed that it is past midnight in Slovenia.  Do they only process btc withdrawals during business hours? I was under the impression that the withdrawals were supposed to be automatic.

I encountered the same issue.

I ended up temporarily disabling email-confirmation and redoing the withdrawal and it has been stuck on "Waiting to be processed" for 1.5 hours now.

Thanks for the suggestion of turning off email confirmation. I canceled the previous request and resubmitted a new withdraw request a couple minutes ago. It just now hit the blockchain.

[smoothie]

Currently I am waiting 30 minutes for my BTC withdrawal from bitstamp

Status : Waiting to be processed

So I assume you're still doing manual withdrawals, no fully automated.

This was the case before the TM issue with GOX etc.

Never had a withdraw  not come through. Had a few delay a couple of hours...no biggie.

[smoothie]

Attempted to do a BTC and USD withdrawal. When confirming the TX via email I still get the message for that TX listed as "E-mail confirmation needed".

Anyone else have this issue? This is a first for me.

[Flinten]

Attempted to do a BTC and USD withdrawal. When confirming the TX via email I still get the message for that TX listed as "E-mail confirmation needed".

Anyone else have this issue? This is a first for me.

I have exactly the same Problem.

[smoothie]

Attempted to do a BTC and USD withdrawal. When confirming the TX via email I still get the message for that TX listed as "E-mail confirmation needed".

Anyone else have this issue? This is a first for me.

I have exactly the same Problem.

I cancelled one of them and retried it ....same issue.

[Rannasha]

Is anyone else experiencing issues with withdrawing btc?  I tried withdrawing over an hour ago, and the status was still "Email confirmation needed", even though I clicked on the confirmation link. The withdrawal request eventually automatically canceled.  I noticed that it is past midnight in Slovenia.  Do they only process btc withdrawals during business hours? I was under the impression that the withdrawals were supposed to be automatic.

I encountered the same issue.

I ended up temporarily disabling email-confirmation and redoing the withdrawal and it has been stuck on "Waiting to be processed" for 1.5 hours now.

My withdrawal hit the blockchain a few minutes after my post.

[zakalwe]

Same here. And I can't withdraw money either!

[31337157]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

[Rannasha]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

[31337157]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

[smoothie]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Tried this...yes it changed the status to "waiting to be processed". Still waiting about an hour now.

[Rannasha]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Tried this...yes it changed the status to "waiting to be processed". Still waiting about an hour now.

My Bitcoin-withdrawal sat at that status for a bit under 2 hours last night before it hit the blockchain.

[smoothie]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Ahh yes, I can confirm this as well. I can also confirm that disabling the email confirmations does work. Thanks for the update!

Tried this...yes it changed the status to "waiting to be processed". Still waiting about an hour now.

My Bitcoin-withdrawal sat at that status for a bit under 2 hours last night before it hit the blockchain.

It just hit the blockchain. Just looks like the normal delay I had previously.

They need to fix that email confirm bug. Kinda annoying.

[hazek]

Apologies for the issue. It is now resolved and confirmation links should work again.

[31337157]

Apologies for the issue. It is now resolved and confirmation links should work again.

::thumbs up::

[smoothie]

Apologies for the issue. It is now resolved and confirmation links should work again.

Thanks for the fast turn around. 

[zakalwe]

Same here. And I can't withdraw money either!

Can you elaborate? How can you not withdraw money?

It seems that the email confirmation for withdrawal isn't working properly at the moment. Email does arrive, but clicking the confirmation link doesn't do anything.

A temporary solution is to disable email confirmations (for which you get a confirmation email that does work properly), make the withdrawal and then reenable email confirmations (for security reasons).

Sorry for The late answer but it has been a busy day.


The bitcoin withdrawal worked for me after I disabled the email confirmation (I have seen it works now so I'll enable it again)

The money withdrawal was not permitted to me due a larger than usual withdrawal request, so they asked me to answer some KYC questions. This morning (Berlin time)  I received an email that confirmed my withdrawal.

So now it's ok.

I have to say that operators have been patient with me (I got mad) but I also have to say that Bitstamp should increase their customer service. They have people's money and ppl can get nervous very easily. Especially in times like these.

But as I said above it's all right now and I am a happy Bitstamp customer again

[awesomeami]

7 withdrawals last 5 days
all working OK - hitting blockchain minimum 2minutes, maximum like 2 hours, but no problem
email confirmation working OK instantly
USD deposits and withdrawals within 5 working days

[chatterhead]

I have been trying to withdrawl cash out of my account, they came back to me for more info to comply with the KYC and AML requirement, which I have replied with all the document needed...but they have gone muted for more than 48 hrs by now...
its getting frustrating...

Are they following the footstep of MTGOX?

[billyb0b]

I am having a issue with Bitstamp for over 1 week. I have made a withdrawal(2nd of march of 5985$) to international bank account option, all ok confirmed by e-mail, got that my operation is in pending, OK! I havent checked any status about the transfer cos I was sure that friday(7th) they will hit my account, normaly they would have hited on thursday but I always like to keep one day more to be sure.

Ok, my bank said that no transfers came thru, I went on the website and I see that my balance is 5985$, immediatly I tought that my order got canceled or something. I go at the withdrawal history and I see my trasanction on the 2nd is still in process. Ok, so I try to make another withdrawal because of my balance showing up as 5985$, but when I hit the withdrawal to my account, I get the message : My balance is 0.24$. What the hell is going on? Can somebody explain please!

[mmitech]

I am having a issue with Bitstamp for over 1 week. I have made a withdrawal(2nd of march of 5985$) to international bank account option, all ok confirmed by e-mail, got that my operation is in pending, OK! I havent checked any status about the transfer cos I was sure that friday(7th) they will hit my account, normaly they would have hited on thursday but I always like to keep one day more to be sure.

Ok, my bank said that no transfers came thru, I went on the website and I see that my balance is 5985$, immediatly I tought that my order got canceled or something. I go at the withdrawal history and I see my trasanction on the 2nd is still in process. Ok, so I try to make another withdrawal because of my balance showing up as 5985$, but when I hit the withdrawal to my account, I get the message : My balance is 0.24$. What the hell is going on? Can somebody explain please!

check if you have any open orders... cancel them and try again

[billyb0b]

I do not have any open orders and support takes 4 days to answer question! Is there any phone number to talk with somekind of support of them?

[mmitech]

I do not have any open orders and support takes 4 days to answer question! Is there any phone number to talk with somekind of support of them?

you cant call, you have to submit a ticket through their system, my advice is to not spam them with tickets, open only one ticket and wait, they might have allot of work, now that gox is gone allot of customers are moving there....

[blueshoe]

Am I in the right place to ask? I gave an incorrect (too short) btc address and confirmed this. I looked to see why nothing arrives in the right place. Was sent or debited. But what happens now with the money? Is it gone?
Hope someone can answer.

[hazek]

Am I in the right place to ask? I gave an incorrect (too short) btc address and confirmed this. I looked to see why nothing arrives in the right place. Was sent or debited. But what happens now with the money? Is it gone?
Hope someone can answer.

Please contact support here: https://www.bitstamp.net/support/ and explain your issue and you will be assisted.