What Should I do if my bitcoin has been stolen, and where should i complain ?

[hitrawal91]

Hi Friends, actually one of my BTC address from Zebpay account having almost 0.01550 BTC has been hacked and the amount has been stolen just few days ago. The amount was not quite big for me, but i really fear about the security of holding the BTC in exchanges and now even in wallets.

I Just want to know is there any ways i can get back my BTC back to my account and also is there any website or authority who can help me out in getting back my stolen BTC, let me know about it. Also let me know what safety measurement should i take while holding my BTC in Exchanges. Thanks in advance.

[1714120581]

1714120581

[LoyceMobile]

You don't own Bitcoin on exchange addresses. Its the account you own. So to clarify: did funds disappear from your exchange account?

If you lose funds from your Bitcoin address, nobody can help you. Be your own bank works both ways.

[Nnedaddy1]

Hi, there is nothing anyone can do about this....what it means is that, you have lost your funds forever.
Blockchain decentralized  and anonymous structure makes it hard if not impossible for you to trace the wallets in which your lost funds was transfered to and the offline address of the culprit.
So sorry for your loss.

[hitrawal91]

You don't own Bitcoin on exchange addresses. Its the account you own. So to clarify: did funds disappear from your exchange account?

If you lose funds from your Bitcoin address, nobody can help you. Be your own bank works both ways.

Thanks for your valuable comment. Yes, the funds has been disappear from the exchange or you can say it has been transferred to another BTC address and the whole transaction was not done from my side and i think this all state that my account has been hacked in that particular exchange right.  Is there any website where can i complain or who can help in getting back my BTC.

[BitcoinHodler]

your question is wrong.
your bitcoin was not stolen and your address/wallet was not hacked, instead your account was hacked and you lost IOUs that this particular exchange had given you instead of your bitcoins.

and in case that your exchange account is hacked it depends on whose fault was it. if it was your fault (like having weak password, having malware,...) then there is nothing anybody can or will do for you. but if it was the exchange fault (like having weak security, leaking your information, having their site/database hacked,...) then the exchange should compensate your losses. whether they will do it or not depends on the exchange and their honesty...

[bitbunnny]

If you kept your Bitcoins in the exchange and they were hacked they should report it to the police. Hackers attack is a criminal offence and police should investigate that. What exchange could do in such case is to cover the damage for their clients, but let's be honest, this is not very likely.
If your individual wallet was hacked you can also report that to the police because it's similar like your wallet waa stolen somwhere in the street but don't expect too much, having in mind relatively small damage that is done.

[talkbitcoin]

have you contacted Zebpay yet?

they have access to their own database and can help you out. for example they can give you the list of IP addresses that logged into your account. if you have the time of the withdrawal (which is another thing stored in their database) then you can find the hacker's IP address. although it is possible that they used VPN or TOR but that is at least one step closer to find out who did it.

[Flor1982]

If Bitcoin is legal in your country then you could ask the help of your government thru their Cyber agency or department because once Bitcoin investment is legal then the government will be oblige to help every Crypto users but sad to say that there is no assurance that your Bitcoin will be retrieve because as we all knows that Bitcoin transactions is decentralize in which tracing wallets is difficult except in the hackers is just a close friend or your relatives then there is glimpse chance that your money will be return to your account.

[truongtheanhc3]

If you lose your money on the exchange address, you can contact the owner of that exchange, luckily you will have your money back. But if you lose money in your own wallet, be careful. This means that you have been hacked, check your security

[Levin23]

I think you can't do anything, because until now there is no legal entity or institution that has received complaints about losing bitcoin. Your task now is only to evaluate yourself and learn better how to save bitcoin and secure it from hackers.

[gabmen]

Sad part is that there's virtually no way to retrieve lost btcs both in your wallet and especially in an exchange. That's why you have to be really careful in holding your bitcoins or other alts because by nature, bitcoin's anonymity will not allow you to track who stole your coins.

[Baimovic]

your BTC will not come back again, and I think you don't use that account again. the hacker has controlled your wallet. so it's better that you create another new soft account or you can use a hard wallet.

no one else can hear your complaint. so you better accept your mistakes.

[Cody Blare]

 The main problem (still since its foundation) is that bitcoin is not completely legal; it is used by many people around the world but that begin said, it’s not legislated with one law. To give you an example: there’s no unified legislation about what is bitcoin; for instance, in the United States is treated as a commodity, in Germany as a private money and so on..
 The lack of legal basis and the impossible of reverse a transaction, makes bitcoin almost impossible to recover in case of a fraud.

[Supremacy1]

If it centralised exchange you can only write their support to know reason for the theft and avoid consecutive ones , but if it is decentralized, there is nothing you can do about it

[Carlos Hailey]

The point of a Bitcoin fraud is probably in that you can't recover the money. Unless you used a multisig wallet, in which case you can file a complaint to the arbitrator, that money is gone.

[Catch-22]

Take the experience as lesson learned. There are no agencies to turn to. We are on our own until regulations are put in place. And some people here don’t want governments regulating bitcoin. How can bitcoin become mainstream without government regulations? 

[Olayinka225]

You get no where to report.

[mostkey]

Indeed, it is very risky to keep it on the stock exchange that is vulnerable to hacking as experienced by the Binance class, there is nothing you can do because it disappears and disappears in the hands of others or it is just a mistake for you or not to pay attention to the key or security of your account.
Other people sometimes don't care about members, so you are patient enough so that there is no law that helps you with losing all BTC that you have.

[Cryptotenuse]

Hi Friends, actually one of my BTC address from Zebpay account having almost 0.01550 BTC has been hacked and the amount has been stolen just few days ago. The amount was not quite big for me, but i really fear about the security of holding the BTC in exchanges and now even in wallets.

I Just want to know is there any ways i can get back my BTC back to my account and also is there any website or authority who can help me out in getting back my stolen BTC, let me know about it. Also let me know what safety measurement should i take while holding my BTC in Exchanges. Thanks in advance.

The best place to complain for what has happened to you is in front of a mirror. Whenever you give any centralized entity control over your BTC, you are at risk of losing them. And sooner or later, you typically would.

[Marlo Stanfield]

Hi Friends, actually one of my BTC address from Zebpay account having almost 0.01550 BTC has been hacked and the amount has been stolen just few days ago. The amount was not quite big for me, but i really fear about the security of holding the BTC in exchanges and now even in wallets.

I Just want to know is there any ways i can get back my BTC back to my account and also is there any website or authority who can help me out in getting back my stolen BTC, let me know about it. Also let me know what safety measurement should i take while holding my BTC in Exchanges. Thanks in advance.

Generally you're never going to get hacked BTC back. And yes, exchanges are always risky. But there's no reason for you to be afraid of properly securing BTC on a local wallet from a trusted source.