BitMain S1, Gridseed IN STOCK| Minersource.net

[Ntrain2k]

Since he paid through a wire transfer would you not have the account number the transfer came from?

Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.

[bobsag3]

Since he paid through a wire transfer would you not have the account number the transfer came from?

Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.

When the customer sends from a different bank than the info he provides in his account, and or the order number gets cut off/left out, There is 0 way to track who sent the wire, without doing a trace on every single wire.

[Ntrain2k]

Since he paid through a wire transfer would you not have the account number the transfer came from?

Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.

When the customer sends from a different bank than the info he provides in his account, and or the order number gets cut off/left out, There is 0 way to track who sent the wire, without doing a trace on every single wire.

Are you or are you not addressing his concerns right now?

I'm a Minersource customer. I created two orders on 12/19/2013 and paid for both of them (total amount $1144 + $744 = $1888) via two wires. Then I had to cancell the orders, so I requested a refund. You sent me the refund via wire but I haven't got it because you forgot to provide my account number for the wire you sent. I called my bank helpdesk and they told me they got your wire on 02/24/2014 and sent it back to your bank BOA on 02/26/2014 because they couldn't identify the beneficiary. You should have already got the sent amount back to your account, just call your bank.

I wrote several emails to your official support address and got no answer. I see that Minersource staff is chatting here. Can you guys finally solve this problem? It is an urgent question - I urgently need the money back! I provided all details in emails I sent to your support address (order numbers, bank account details, etc.).

The only way to receive a refund for this is to contact support(at)minersource.net

Bumping, shipping starts in a few hours.

I wrote several emails to support(at)minersource.net and got no answer in a week period. Have you read my requests?

[thomas_s]

Since he paid through a wire transfer would you not have the account number the transfer came from?

Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.

When the customer sends from a different bank than the info he provides in his account, and or the order number gets cut off/left out, There is 0 way to track who sent the wire, without doing a trace on every single wire.

Are you or are you not addressing his concerns right now?

We are, to get a refund by wire transfer you must provide your banks information. It then starts to be processed on our end, it then gets sent, then you must wait to see if it clears or is returned. The problem with that is it can take 7 business days to be returned.

We copy paste refund information, BTC addresses and bank account numbers there is no manual typing.

[Ntrain2k]

Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.

[thomas_s]

Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.

We did respond, remember we sent the refund 3 times, we answer support tickets during our business hours, and just because a response isn't given to you doesn't mean we aren't looking into it. We don't say "We can't find it give us a few days to look into it" we just look into it.

I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

[mdude77]

Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.

There should be a reference # somewhere that can be used to traced the wire.  A Fed ref for domestic, or perhaps CHIPS, or SWIFT for international.  That reference # *should* expedite the research process.  However I think the 7 business quote is accurate, especially if working with a small bank that is probably uses a corespondent bank to access the system.

M

[Ntrain2k]

Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.

We did respond, remember we sent the refund 3 times, we answer support tickets during our business hours, and just because a response isn't given to you doesn't mean we aren't looking into it. We don't say "We can't find it give us a few days to look into it" we just look into it.

I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

You are confusing me with the person who complained.

I would think that if he had been contacted as you stated he would not have came on here complaining about it.

[thomas_s]

Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.

We did respond, remember we sent the refund 3 times, we answer support tickets during our business hours, and just because a response isn't given to you doesn't mean we aren't looking into it. We don't say "We can't find it give us a few days to look into it" we just look into it.

I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

You are confusing me with the person who complained.

I would think that if he had been contacted as you stated he would not have came on here complaining about it.

I haven't confused you with him, I said we had responded to him. He also PM'd me, bobsag3, put a message on a different thread that wasn't minersource's and a few emails.

This
I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

is in reference to a very high amount of tickets the response time is normally under 72 business hours.

[thomas_s]

Shipping begins in a few hours, order now and get your tracking number today.

We do have 1TH/s units shipping next week, no need to wait till April to get one.

Also like / check out our facebook page later today we have an exclusive new product coming that many will like.


www.facebook.com/minersource

[buckrogers]

which 1TH/s units do you have shipping next week? the S2? or the one on your website?

[thomas_s]

which 1TH/s units do you have shipping next week? the S2? or the one on your website?

The one on our website, the S2 won't be available until April.

[thomas_s]

And here are the pics of the new product.

Power usage 75w-200w, 12 pin screw terminal and 6 pin pci-e connection.

Stock hashrate is 135gh/s
Overclocking with moderate cooling in between 135 and 200
Overclocking with extreme cooling ~200gh/s


Pictures:
https://www.facebook.com/minersource/posts/444335749033750

[railzand]

Pile 'em high and sell 'em cheap?

Also, congrats are due.

[thomas_s]

bumping shipping begins in a few hours.

[er.arpit]

Eagerly waiting for the Tracking Number...

[googlemaster1]

Will the custom engraving option be added to the website once it is available?  Eagerly awaiting to get one as a gift... thanks!

[bobsag3]

Will the custom engraving option be added to the website once it is available?  Eagerly awaiting to get one as a gift... thanks!

Yes it will- we just got the laser back today from the Austin Conference, so that should be up hopefully by the end of the week. If not, we can always processes manually.

[thomas_s]

Will the custom engraving option be added to the website once it is available?  Eagerly awaiting to get one as a gift... thanks!

Yes it will- we just got the laser back today from the Austin Conference, so that should be up hopefully by the end of the week. If not, we can always processes manually.

Shipping begins in a few hours on in stock items. S1's and U2's in stock, there may be U1's left after a quick inventory / shipping count.

The laser is being set up today and if its all good to go we can customize anything metal that can fit inside it.

[thomas_s]

A few U1's are left over in our inventory and have been added to the stock, these are first paid first shipped.

Now off to set up the laser.