Bitstamp BLOCKs withdrawals to verified users

[frito]

EDIT after confirming that I am sure I did not receive  any phishing attempt and that I want withdrawals activated it got enabled.
I berried each 4 digit peace of my private key in different place of my compound.

Ive got a verified account there yet I cannot withdraw BTC.
Probably another gox in making.

Anyone else cannot withdraw?

Support response from 25th of Feb:

1) Bitstamp has detected an increase in the number of reports of phishing emails which were also received by some of our clients. Our technical team responded by examining the threat and setting immediate security measures in place to prevent potential risks.

As a precaution we have also applied this security measure to your account.

If you have received any emails with suspicious content and have opened links or attachments we highly recommend that you immediately contact a computer expert.

While we appreciate that this comes as an inconvenience we are convinced that our security precautions are in accordance with your expectations in keeping your account secure.

If you consider that your system was not affected we kindly ask you to notify us in a reply to this ticket so we can enable your withdrawals again.

2) You can change your bank details when you are making a withdrawal. The last used details will stay saved.

If you have any additional questions, please feel free to contact us again.

Best regards,
Blaž Šteblaj

[1714288099]

1714288099

[NLNico]

If they really noticed suspicious login attempts or something like that on your account, then I think this is a great security measure. Looks like all you need to do is reply to them? But good luck and keep us updated.

[V4Vendettas]

I would like you personally welcome you to our "little" Goxxed club that is if you guys don't start up a Shitstammped club of your own or something.

Dicking around aside I really hope none of you get screwed. Fingers crossed for you all.

What I would give to be on your exchange and not gox right now tbh.

[kwest]

This isn't new.. look around in the Bitstamp thread in the Marketplace section.
They are not "goxing" anyone, they are preventing theft.

I can withdraw bitcoin just fine.

[frito]

This isn't new.. look around in the Bitstamp thread in the Marketplace section.
They are not "goxing" anyone, they are preventing theft.

I can withdraw bitcoin just fine.

Yeah thats what gox was doing    -_-

[frito]

This isn't new.. look around in the Bitstamp thread in the Marketplace section.
They are not "goxing" anyone, they are preventing theft.

I can withdraw bitcoin just fine.

why is it that selective then?

I did not get any phishing emails.

[MakeBelieve]

Have you logged into the account with a different username to what you normally would log into the site? They block your account and contact you if this has happend for example using tor.

[frito]

Have you logged into the account with a different username to what you normally would log into the site? They block your account and contact you if this has happend for example using tor.

you can use only one id, I guess u mean wrong login attempts

I dont think one wrong password typin would be a good reason.

[MrPiggles]

I got goxxed by bitstamp months ago.

Support ignores me entirely

[skywave]

If you consider that your system was not affected we kindly ask you to notify us in a reply to this ticket so we can enable your withdrawals again.

You are making a storm in a glass of water!
It is clearly an action to protect you and as they state you simply reply to the ticket and all is good.

I have used Bitstamp for a while and it is a very good and straight-forward exchange.
All BTC I have purchased I always transferred to a private wallet immediately w/o any problem whatsoever.
On top of that I use 2FA.

It is a good exchange IMO

[QueenElizabeth]

I've filled it previously, sent them my id and bill and registration card. Then entered the bank data with swiftcode etc.

Now the ask for this:

We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds, we will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with the processing of your transfer.

We kindly ask you to send us a high resolution image double page of your international passport and answer the following KYC questionnaire:
1. How did you learn about Bitcoin?
2. The purpose of trading on Bitstamp?
3. What is the origin of the deposited Bitcoins? If mining, please specify your hardware specifications and submit a receipt or an invoice for your mining equipment.
4. What are your future plans and activities planned on our exchange?
5. Do you plan more withdrawals in the future?
6. Which bank are you using? Please provide the complete address and SWIFT code.

We kindly ask you to submit your answers and documents in a reply to this ticket.

Assuming this is true, it's kind of weird, as it does not look remotely similar to KYC questionnaires handed out by traditional banks in the euro area. Of course some of the questions would have to be different, but a bank is not allowed to ask a customer where his/her funds come from. In some countries, tax authorities have the power to go through banking records and ask this very question even in the absence of a subpoena; what banks can do is transmit information on suspicious transfers to the proper government offices, but they are not directly interacting with the client on the matter of where the money comes from.

I would be more worried about malicious use of this data on the part of Bitstamp than anything.

The request about mining equipment specification baffles me entirely.

[gog1]

he can go back and enjoy trading on gox

[OnkelPaul]

Don't know about the details of your attempted transaction that would trigger their KYC machinery, but you're probably not just trying to withdraw 0.5 BTC or 300$ or similar neglectable amounts.

So if their KYC rules require you to answer their question, you should probably answer them:
>1. How did you learn about Bitcoin?
Read about it on the interwebs.
>2. The purpose of trading on Bitstamp?
Become filthy rich.
>3. What is the origin of the deposited Bitcoins? If mining, please specify your hardware specifications and submit a receipt or an invoice for your mining equipment.
I got them in return for a pizza in 2010.
>4. What are your future plans and activities planned on our exchange?
If I have to answer more of these questions, my plan is to leave your exchange for good.
>5. Do you plan more withdrawals in the future?
Yes, until all of my money is in my bank account and my BTCs are in my wallet.
>6. Which bank are you using? Please provide the complete address and SWIFT code.
I already did, don't you keep records?

Onkel Paul

[skywave]

I've filled it previously, sent them my id and bill and registration card. Then entered the bank data with swiftcode etc.

Now the ask for this:

We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds, we will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with the processing of your transfer.

We kindly ask you to send us a high resolution image double page of your international passport and answer the following KYC questionnaire:
1. How did you learn about Bitcoin?
2. The purpose of trading on Bitstamp?
3. What is the origin of the deposited Bitcoins? If mining, please specify your hardware specifications and submit a receipt or an invoice for your mining equipment.
4. What are your future plans and activities planned on our exchange?
5. Do you plan more withdrawals in the future?
6. Which bank are you using? Please provide the complete address and SWIFT code.

We kindly ask you to submit your answers and documents in a reply to this ticket.

Is this a request/ticket via their official site while you are logged into your account?
Or is it an email?
First check if it is a legit email sender from Bitstamp.

[5flags]

FUD. Pure and simple.

Perhaps they should give your coins to anyone who sounds like you. Of course, then you'd be complaining that you got Gox'd.

Grow up.

[ljudotina]

OP did you respond to them as they asked before writing it on this forum?
Where EXACTLY is problem? All they ask from you is to respond to them. How did you get to conclusion that it's another gox in the making?!

[skywave]

@OnkelPaul - excellent LOL

[MrPiggles]

I wish they'd ask me some KYC questions, I just get ignored.

Funny thing is I moved at least 60k out, but 4k set them off and they asked me for more ID.

[Lethn]

I'm baffled by this as Bitstamp aren't widely known to pull these kind of bullshit manoeuvres but there have been complaints about this sort of thing with people who are from places like Slovakia, what country are you from?

[Sheldor333]

As has been repeatedly said, Bitstamp is not regulated. Just because they have a KYC procedure doesn't mean they do things properly.
They are still mixing all client funds on a corporate account, without any kind of financial license whatsoever.
This will end bad, when UniCredit decides the party is over, then the party is over, Bitstamp gets sued in Slovenia, fined, pays the fine from customer deposits (which are legally their property since they sit on the corporate account), just like this happened to MtGox in France in 2011.
Kraken is in the same case, friendly bank, for now, but zero financial compliance despite all their marketing efforts to advertise the opposite.
The easy way to see this kind of stuff is :
-Are you sending funds to an account in the name of the company owning the exchange? Yes? Bad.
-Is there any sort of financial registration number in their ToS? No? Bad.
The same happened to MtGox in France in 2012, in the US in 2013 and will repeatedly happen until bitcoiners go through the trouble of actually reading the ToS of exchanges with which they sign-up.