CHANGELLY - Illegal exchanger from RUSSIA with FAKE team

[JollyGood]

Changelly is officially incorporated in Malta and our activity is fully compliant with Malta legal framework. What is more, our company is one of the leaders on the market with 3 years of trustworthy service provided for more than 2M customers. Please take into consideration that Changelly offers publicly available solutions like API and a white-label that are widely used by exchange companies like Excap, Coinswitch, ChangeNOW and many others. We are also struggling with many fishing services that have no connection with Changelly at all. As we could understand, the transaction in question wasn’t even initiated via our service but via ChangeNOW. It is significant to mention that we are not responsible for any transactions performed via services using our API as literally everyone can use it and create their own exchange services.

I appreciate your response. Thank you.

When I visited the Changenow website I suspected they used your API then looked deeper as their scam was exposed. Please clarify how Changelly is connected to Evercode, Atomic Swaps wallet and their owners, investors and developers.

Changelly is part of cryptocurrency ecosystem that has to implement KYC procedure to comply with the regulators' policies. To be fair, suspending transactions, if detected, is a common practice in every financial structure.
It is necessary to say that we always warn users about KYC check BEFORE they send a deposit to us. Sending money to Changelly is not possible if the box is not ticked. Please check - > https://imgur.com/a/vMjGbG9. If not ready, customers must refuse from performing a transaction.
We all need to understand that the government regulations is an inevitable side-effect of mass adoption, so we need to stick with common sense and provide users with the best experience possible in the current circumstances. That’s why 99,5% of overall transactions are still processed anonymously on our service.

Once again, the customer didn't use Changelly for the transaction that got subjected to KYC check. Hence, we do recommend to contact the support team of the relevant service on all matters.

The checkbox facility is exactly what I asked the changenow scammers to add but Polina_changeNOW said it was down to Changelly asking for KYC so was not their fault. The fact it is used by Changelly means this is an excellent step in the right direction but if your 3rd party affiliates who use your API are not using it then you really must stop trading with them.

Changenow has stopped the OPs trade and said Changelly are asking for ID. Polina_changeNOW said that. Please can you cancel your agreement with changenow because they are selective scamming and blaming it on you.

Thank you.

[s1lverbox]

Changelly is officially incorporated in Malta and our activity is fully compliant with Malta legal framework. What is more, our company is one of the leaders on the market with 3 years of trustworthy service provided for more than 2M customers. Please take into consideration that Changelly offers publicly available solutions like API and a white-label that are widely used by exchange companies like Excap, Coinswitch, ChangeNOW and many others. We are also struggling with many fishing services that have no connection with Changelly at all. As we could understand, the transaction in question wasn’t even initiated via our service but via ChangeNOW. It is significant to mention that we are not responsible for any transactions performed via services using our API as literally everyone can use it and create their own exchange services.

Just because you served 2m customers is not giving you automatically trust rate 100%. Thats even more suspicious when someone claims been scammed for example by you. Just because 2m customers had no issue does not mean some customers are not chosen selectively and then scammed.

Unfortunately your argument about api and service out of your scope is misleading too. Because if you providing api and thats comes from your service than you are partly involved in this situation as service offered api.
If you dont wanna be associated with scammers than you should disable api for everyone or provide api keys only to verified merchants.

Op provided a lot of details about how you taged him by negative feedback and later deleted that feedback. proof is in OP. Its a bit strange that first you taging someone and later removing tag which hits your business directly. And thats only one of examples why i think you not that clean as you trying show to everyone.

[ni23457]

Changelly is officially incorporated in Malta and our activity is fully compliant with Malta legal framework.

Your offshore companies do not interest anyone. Every idiot can register this absolutely anonymously.

Where was this photo taken? In what city?

https://twitter.com/gladkos/status/1039511463583342594 [FORMER CEO's OFFICIAL TWITTER]

[JollyGood]

Changelly is officially incorporated in Malta and our activity is fully compliant with Malta legal framework. What is more, our company is one of the leaders on the market with 3 years of trustworthy service provided for more than 2M customers. Please take into consideration that Changelly offers publicly available solutions like API and a white-label that are widely used by exchange companies like Excap, Coinswitch, ChangeNOW and many others. We are also struggling with many fishing services that have no connection with Changelly at all. As we could understand, the transaction in question wasn’t even initiated via our service but via ChangeNOW. It is significant to mention that we are not responsible for any transactions performed via services using our API as literally everyone can use it and create their own exchange services.

Just because you served 2m customers is not giving you automatically trust rate 100%. Thats even more suspicious when someone claims been scammed for example by you. Just because 2m customers had no issue does not mean some customers are not chosen selectively and then scammed.

Unfortunately your argument about api and service out of your scope is misleading too. Because if you providing api and thats comes from your service than you are partly involved in this situation as service offered api.
If you dont wanna be associated with scammers than you should disable api for everyone or provide api keys only to verified merchants.

Op provided a lot of details about how you taged him by negative feedback and later deleted that feedback. proof is in OP. Its a bit strange that first you taging someone and later removing tag which hits your business directly. And thats only one of examples why i think you not that clean as you trying show to everyone.

Please respond Changelly we would like to hear your views on this serious matter.

[Changelly]

Please understand that we have no deliberate targeting. Of course, nobody is immune to issues but if they occur we do our best to solve them in the shortest terms possible. It is also important to note that in some cases we cannot assist our customers - when funds are sent to the wrong wallet, for instance. However, we are open to communication and always ready to help users with any complications but in terms of our service ONLY.
Due to the fact that our API is available to the public, we have no control over third-party services. Customers are solely responsible for their use and agree to comply with all terms and conditions applicable to third-party services.

Therefore, we strongly recommend contacting ChangeNOW where the transaction in question was processed.

[ni23457]

as the transaction in question was performed there.

Hm..  but the topic is not about my transaction. The topic is about that you are from St. Petersburg and your key persons use fake names. How would you comment on this? How can someone trust you(the company with fake location and fake superiors)?

And the topic is also about how you protect ChangeNOW

Therefore, we strongly recommend contacting ChangeNOW directly

And you perfectly know that this part of you ignore all my emails since July 19

[Atomicwallet]

Hey! We saw the mention of Atomic. However the topic starter issue was NOT related directly to our company. As we see, he used pretty other service and strictly VIOLATED their AML/KYC policy by providing FAKE documents twice. Instead of legal investigation, he started to chase company anonymously from various FAKE accounts. Seems to be pretty clear the only way to resolve the dispute is to identify the customer, prove the source of funds and complete legal investigation on possible money laundering.

here is some INVESTIGATION from the other side
https://medium.com/@arennathan9/changenow-scam-or-review-how-ni23457-blackmails-the-exchange-978c483ef81a
 

[s1lverbox]

Hey! We saw the mention of Atomic. However the topic starter issue was NOT related directly to our company. As we see, he used pretty other service and strictly VIOLATED their AML/KYC policy by providing FAKE documents twice. Instead of legal investigation, he started to chase company anonymously from various FAKE accounts. Seems to be pretty clear the only way to resolve the dispute is to identify the customer, prove the source of funds and complete legal investigation.

here is some INVESTIGATION from the other side
https://medium.com/@arennathan9/changenow-scam-or-review-how-ni23457-blackmails-the-exchange-978c483ef81a
 

All good in the hood but i think this line went to far:



And also this is clear enough to avoid you with any significant amount:




In other words, spread your sells or dont use those centralize crappy services.

[JollyGood]

Fact: Changenow is run by people with connections to Evercode and Atomic Swap Wallet (both have been declared as scammers by several people here)

https://bitcointalk.org/index.php?topic=5034589.0

https://bitcointalk.org/index.php?topic=4619534.0

Please stay from Changenow, Evercode and Atomic Swaps and NEVER part with your money either by swapping with them or by investing in the Atomic Swaps ICO

[ni23457]

As we see, he used pretty other service and strictly VIOLATED their AML/KYC policy by providing FAKE documents twice. Instead of legal investigation

SOME JPG IMAGES, STUPID BITCH, SOME JPG IMAGES, STUPID BITCH   Just because you are nobody
I fucked all your cheap offshores. You are not a companies. You are just a pathetic gang of assholes with FAKE names, buying offshore companies, and working illegally from St. Petersburg. I spit on you

complete legal investigation on possible money laundering.

But the main money launder is you - Gla...shev because you gave whitelisted account without KYC and exchanged hundreds BTC a month ago (after 100 BCH theft) So why were not you afraid to launder money a month ago?


PS. And you can't follow European AML policy because you are not from Europe. You are from Russia. So you should follow the criminal code of Russia and wait when the following will happen with  you https://www.kommersant.ru/doc/3401649

[s1lverbox]

As we see, he used pretty other service and strictly VIOLATED their AML/KYC policy by providing FAKE documents twice. Instead of legal investigation

SOME JPG IMAGES, STUPID BITCH, SOME JPG IMAGES, STUPID BITCH   Just because you are nobody
I fucked all your cheap offshores. You are not a companies. You are just a pathetic gang of assholes with FAKE names, buying offshore companies, and working illegally from St. Petersburg. I spit on you

complete legal investigation on possible money laundering.

But the main money launder is you - Gla...shev because you gave whitelisted account without KYC and exchanged hundreds BTC a month ago (after 100 BCH theft) So why were not you afraid to launder money a month ago?


PS. And you can't follow European AML policy because you are not from Europe. You are from Russia. So you should follow the criminal code of Russia and wait when the following will happen with  you https://www.kommersant.ru/doc/3401649

Sad to see them going quiet because they know u got something. Next time spread your bets or don't use them at all. Plenty of guys to exchange BTC for other crypto in the sphere.

[JollyGood]

Sad to see them going quiet because they know u got something. Next time spread your bets or don't use them at all. Plenty of guys to exchange BTC for other crypto in the sphere.

Yes very sad representatives of Changelly go quiet when they get asked hard questions or are shown hard proof.

I guess the OP is right, Changelly, Atomic Swaps, Changenow and Evercode are all connected by the same set of scammers using aliases.

[AxelBTC]

In the long run trading with russians i've learned something. dont deal unless you know personally beccause they are stubborn af

they're surely scam if you show proofs or not because they always think they are right.

[s1lverbox]

In the long run trading with russians i've learned something. dont deal unless you know personally beccause they are stubborn af

they're surely scam if you show proofs or not because they always think they are right.

I wouldn't call all Russians a scammers. But yeah, see the pattern here. Icon of cartaxi was perfect example. I know few Russians and they are super great trade partners. Never an issue. But yeah. Sometimes few bad apples......
I think they scamming selectively. That way they can stay longer g enough in business.

[JollyGood]

In the long run trading with russians i've learned something. dont deal unless you know personally beccause they are stubborn af

they're surely scam if you show proofs or not because they always think they are right.

I wouldn't call all Russians a scammers. But yeah, see the pattern here. Icon of cartaxi was perfect example. I know few Russians and they are super great trade partners. Never an issue. But yeah. Sometimes few bad apples......
I think they scamming selectively. That way they can stay longer g enough in business.

I absolutely agree with your statement. Several Russian projects are stunning, great and several are scams. All nations have their scammers not just Russians.

[NeroZyF]

Changelly is officially incorporated in Malta and our activity is fully compliant with Malta legal framework.

Your offshore companies do not interest anyone. Every idiot can register this absolutely anonymously.

Where was this photo taken? In what city?

https://twitter.com/gladkos/status/1039511463583342594 [FORMER CEO's OFFICIAL TWITTER]

About the photo. I am Russian and I think that these people are not like Russians.
I do not know whether they are similar to Czechs or not, maybe someone from the Czech Republic will comment on this.
I do not think that there is a conspiracy to take your money. Most likely they were frightened by your large volumes and they noticed you.
I think all parties need to calm down and find a compromise in this matter.
Just came a crazy idea, maybe everyone will be satisfied if you pass KYC on Skype or in any other way.
I hope you will be all right and this question will be solved in your favor.
Best regards

[ni23457]

About the photo. I am Russian and I think that these people are not like Russians.

Oh please.. This is Russians(except a few persons) + photoshop retouch. Just look at each face carefully.

Most likely they were frightened by your large volumes and they noticed you.

We could talk about it, but:

At the same time, I was a customer of Changelly and have whitelisted account there and exchanged hundreds of bitcoins in recent months without any kind of KYC. (it's funny but they gave me whitelisted account after ChangeNOW's scam!) The fact is that I have 5-year-old crystal clear coins, so it never aroused suspicion from anyone.

I think all parties need to calm down and find a compromise in this matter.

Good idea but

pathetic proxy just stole my money and ignore all my letters since July 19.

[JollyGood]

I just saw you paid for more Scam Alert banner adverts but this time for "Changelly scam" linked to this thread.

You are a very kind person for spending your own money to save people from getting scammed by those scamming thieves at Changelly, Changenow, Evercode and Atomic Swaps.

Thank you

[pozmu]

I don't know if the company is based in Czech Republic or Russia, but some people on the photo looks very Russian to me.

As for European AML laws, take a look into ChangeNOW T&C:

5. Governing Law
Governing Law Our Terms are governed by the laws of the Belize, and any and all laws applicable therein. Our Terms are to be treated in all respects as a Belize contract. We and you irrevocably and unconditionally attorn to the non-exclusive jurisdiction, venue, and forum of the Belize, and all courts competent to hear appeals therefrom.

 

[Dig Bicks]

I've noticed this scam form the ad.  Its clear they are selective scamming customers.


It's clear the OP did nothing wrong, I hope these scammers get whats coming to them.