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JoostB
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June 10, 2014, 12:17:31 PM |
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I paid ten days ago. Minereu.com send me the tracking number six days ago, but it does not work.
I have written many mails, but NO solution at all.
It probably means the item you ordered is not in stock. I don't think so because I have bought a Gridseed Blade at the best price (for them) 860$ (960-100), one week before the new price. They still don't answer to my emails. Yeah that is very strange. I sent an email yesterday evening and got a reply from Nancy this morning at 11.15 MET. They have at least 3 email adresses: contactus, support and admin, I always use contactus@minereu.comMaybe your emails disappear in their spam filter. You can also try to send them a PM. |
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VictorBC
Member
 Offline
Activity: 88
Merit: 10
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June 10, 2014, 12:20:15 PM |
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Very strange, yes. To me always answered all emails. Although it is also true that some days ago that not post messages on the forum.
Victor.
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nooneon
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June 10, 2014, 12:20:36 PM |
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Maybe your mails disappear in their spam filter. You can also try to send them a PM.
I always write to all three contacts... About the pm in this forum... I think that it's not necessary a message... my posts are enough. |
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JoostB
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June 10, 2014, 12:22:52 PM |
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Maybe your mails disappear in their spam filter. You can also try to send them a PM.
I always write to all three contacts... About the pm in this forum... I think that it's not necessary a message... my posts are enough. Yes, but a PM can go to a different (private) email address we don't know about. And I haven't seen them very often online lately. |
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emdje
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June 10, 2014, 12:27:29 PM |
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I have send a PM to contact them. They PM'ed me back saying I should email. Got a reply to that email the same day.
So far no issues.
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TCM
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June 10, 2014, 01:25:24 PM |
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I have send a PM to contact them. They PM'ed me back saying I should email. Got a reply to that email the same day.
So far no issues.
They must not have your money already. Try sending them some money and see how fast the replies are afterwards. |
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emdje
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June 10, 2014, 01:33:19 PM |
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I have send a PM to contact them. They PM'ed me back saying I should email. Got a reply to that email the same day.
So far no issues.
They must not have your money already. Try sending them some money and see how fast the replies are afterwards. That was after I paid. |
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james42
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June 10, 2014, 01:38:25 PM |
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A2 page on website now says
"Due to a manufacture callback, the shipped items are called back and requires some modifications on the miner. we will start shipping around next Tuesday (17th June) "
Would have been nice to have an email from them to say so
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JPS2K5
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June 10, 2014, 01:46:26 PM |
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Yep, and... they are already backpaddling. Now they want me to send the entire frigging miner back. I have visions of 2 weeks no income....
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emdje
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June 10, 2014, 01:52:19 PM |
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I have asked by email if it is the case for recently bought miners as well. Hopefully not because mine is doing nicely (for the moment  )  |
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JPS2K5
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June 10, 2014, 01:55:34 PM |
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I have asked by email if it is the case for recently bought miners as well. Hopefully not because mine is doing nicely (for the moment ) It is... mine is a week old. If you have the cheap psu inside, you are screwed. |
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JoostB
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June 10, 2014, 02:19:32 PM
Last edit: June 10, 2014, 02:29:52 PM by JoostB |
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The same crappy PSU's are also produced in a 480W version. Maybe they will replace the 360W with the 480W one. In that case I want them to send me a replacement PSU for my current miner as well.  |
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emdje
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June 10, 2014, 02:41:15 PM |
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The same crappy PSU's are also produced in a 480W version. Maybe they will replace the 360W with the 480W one. In that case I want them to send me a replacement PSU for my current miner as well. +1 |
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JPS2K5
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June 10, 2014, 03:03:00 PM |
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I got a 1000watt attached now. But if I can't reach an agreement about sending me a blade I will have to send the whole damn thing back |
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TCM
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June 10, 2014, 03:05:22 PM |
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I only hope the small blades are OK...
After 2 full workdays, DPD finally seems to have the package in hands. Estimated delivery Friday. So much for "express". I've inquired with DPD whether this was actually paid as Express and what their pickup agreement is with minereu.
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bobsag3
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June 10, 2014, 03:06:00 PM |
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I have ended up replacing all the PSUs in my Minis with ATX psus, they run much better, with lower Errors and much better efficiency.
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james42
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June 10, 2014, 03:15:26 PM |
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My supply is still working for the moment, but yes it is crappy <£10 worth of PSU. Not the one shown in the pictures on the website. I would also like a replacement for my existing power supply.
Still, no email reply concerning my latest order.....
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james42
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June 10, 2014, 03:23:37 PM |
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bobsag3 - What PSU did you fit? Did you put it in the case or is it external?
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james42
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June 10, 2014, 04:22:58 PM |
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And now on the website we have:
"As of last week, manufacture has swithed factory and the new batch we received on Monday(9th June) had some issue with misplaced resistors , Manufacture decided to callback this batch, the shipped items are called back and requires some modifications on the miner. we will start shipping around next Tuesday (17th June)
This only affect the batch on 9th June, and A2BOX is manufactured in a different factory therefore not affected. "
Still no email from MinerEU.....
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JPS2K5
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June 10, 2014, 04:47:08 PM |
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Well... If I have understood correctly, I can place an order and they will ship it for free so I can just send the defective one back when it arrives.
This seems like a good solution.
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