Do not use Coinbase

[jak3]

That's strange, I do not think coinbase can be blamed for misunderstandings btw can you please share us what is the issue that you are facing. Maybe they gave you an answer but you have not understood it properly. Please take screenshots if possible and post them here with as much explanation you can possibly do.

[sujonali1819]

I have also heard some words against coinbase . But I did not face any problem yet where I have used coinbase for more than 2 years. I think the issue can be a misunderstanding between the support and the users. Users should wait patiently for solving the issue. Hope supports also response as soon as possible.

[bitbunnny]

I have also heard some words against coinbase . But I did not face any problem yet where I have used coinbase for more than 2 years. I think the issue can be a misunderstanding between the support and the users. Users should wait patiently for solving the issue. Hope supports also response as soon as possible.

Every now and then some accusations against one of the exchanges appear. I think there is no exchange without any complaint at all. So Coinbase is not exception. But we  have to make the difference between some bad users experiences and real problems in exchange functioning like legitimacy, trustworthy, fraud or similar.
I beleive that in most cases the problem is misunderstanding between user and customer services. Also don't forget that many times users also violate terms of use and they often are not objective. So when it comes to legitimate exchanges with good reputation that are long time on the market before making some conclusions it's needed to know all circumstances.

[Idrisu]

I have also heard some words against coinbase . But I did not face any problem yet where I have used coinbase for more than 2 years. I think the issue can be a misunderstanding between the support and the users. Users should wait patiently for solving the issue. Hope supports also response as soon as possible.

Coinbase has proven to be one of the popular exchange and we have seen it impacts in cryptocurrencies market.  I have been buying bitcoin through coinbase and I have never have any problems doing that  . If there is a misunderstanding between the user and customers support then this should be resolved out.

[exchangestolemycoins]

April 4th - April 23rd - Multiple new email threads started in response to my case without ever acknowledging my email replies. It's as if they have some automated system that just sends out emails saying "Thanks, we're working on this". Impossible to follow.

The one time I dealt with Coinbase support, they pushed me aside for several days with generic boilerplate responses that were irrelevant and useless. But after the ~ 4th try emailing them back I finally reached a human being with basic intelligence and they quickly solved my issue.

With these exchange sites, users are expected to upload weird selfies of themselves while holding a piece of paper with the date and a signature. What is this a reddit sub verification? This presumes all users have equal access to webcams, smartphones, etc. Not all countries are so fortunate to have abundant supplies of these things.

It's annoying but that's the way it is with Coinbase. I was extremely frustrated because my webcam couldn't take a high quality enough photo of my ID. Fortunately I was able to get through it by downloading the mobile app and using my smartphone camera.

Aha! So I'm not alone in my experience after all... Just took some time for someone else to speak up. Kinda feels like a bot echo chamber in here: "Coinbase is the best, you should be more patient, it has the best wallet blah blah..." Every poster defending them even looks the same, with the same sponsored signature and avatar... Maybe their words are sponsored too   

How's this for patience: one week after I reuploaded my documents I get this email:

"Thank you for uploading your ID to recover your account! Your account recovery request is now in progress.

 

These reviews usually take 48-72 hours to complete, but can sometimes take longer.

 

No further action on your part is necessary at this time.

 

If we have any need for further information, we'll be sure to reach out."

One week later! hah! and it will take another 2-3 days according to the reply. 10+ day turnaround time. I really hope they can hire the help they need.

[Ray55]

I think that Coinbase is not only a very nice user-friendly but also its security system is quite strong. In 2017, I faced a major problem. I could not login any way even after I gave a proper email and password. Then after going to their help section and calling these numbers, my problem is solved within just four days...

Call
+1 888 908-7930 (US/Intl)
0808 168 4635 (UK)

[OrangeSeller]

Do not use Coinbase! They have extremely poor service and will not support you if you ever encounter issues logging in. Instead, they will write a generic response to your ticket and immediately close it. If any major bank tried to pull this they would get buried in lawsuits.

Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.

Coinbase is like the only exchange in america and they know that people will always use them no matter what because they don't really have a choice, I personally don't like coinbase and I am so happy that am not a citizen of the united states, so I make use of any trading platform I want to, I used coinbase at first for a while, but I have to change to when I saw how poor their service was, now I make use of binance and I can say they are the best.

[Ipwich]

I think that Coinbase is not only a very nice user-friendly but also its security system is quite strong. In 2017, I faced a major problem. I could not login any way even after I gave a proper email and password. Then after going to their help section and calling these numbers, my problem is solved within just four days...

Call
+1 888 908-7930 (US/Intl)
0808 168 4635 (UK)

Good to see you share you experience, what we are seeing here is only the bad experience of few users but coinbase has a good reputation
and they will find ways to maintain it. It's normal to see some complaints or dislikes in a certain exchange, but what make theme strong is their users that experience well is willing to give honest feedback.

[bitgolden]

Do not use Coinbase! They have extremely poor service and will not support you if you ever encounter issues logging in. Instead, they will write a generic response to your ticket and immediately close it. If any major bank tried to pull this they would get buried in lawsuits.

Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.

What problem did you have with them exactly? If it’s about the login, I can remember that they always require their users to always confirm the login from their email before the login will be allowed. I think that’s part of their own security process, though it can be very frustrating at times cause it randomly misbehaves.

And like you have said, they hardly reply mails they are sent. They do reply but not all the times and I think they don’t reply to issues they think are not really worth their reply, something they think you can sort out yourself. But I’m not the type that can abandon my money for any exchange, I’m not that stupid.

[aervin11]

Do not use Coinbase! They have extremely poor service and will not support you if you ever encounter issues logging in. Instead, they will write a generic response to your ticket and immediately close it. If any major bank tried to pull this they would get buried in lawsuits.

Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.

So you aren't be able to log-in to your account because your ticket was "immediately closed". Can you log-in now? I am aware that poor customer support is always the problem of most crypto exchanges and coinbase is not the only one. Are you able to log in now? What problem did you encounter?

[virasog]

Do not use Coinbase! They have extremely poor service and will not support you if you ever encounter issues logging in. Instead, they will write a generic response to your ticket and immediately close it. If any major bank tried to pull this they would get buried in lawsuits.

Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.

I think this Coinbase is meant only for U.S and other countries because when I get to know about Coinbase things were really complicated to put in together. It's never meant for newbies who don't know how to make use of it. At my point when I started Cryptocurrency I only heard about it being the best wallet. For now I think one have to understand fully different types of wallet and how to make use of them. My own advice will be make use of a wallet which you have the private key to.

If you want to buy / Sell the bitcoins only then you should be a citizen of USA but anyone can create the account there and use it as a wallet . Although i do agree that It is better to save bitcoins in personal wallets where we have access to private keys. There is always some risk involved if we store our money on centralized locations.

[CVD]

I wonder why it's always like that. For some, the service is bad, for others they work and earn. For some, it is unacceptable, for others the best. It is probably a matter of the people themselves and it’s hard to believe that everything was ok and then once, at one point you are ignored. There are lots of such topics on any exchange, just some kind of conspiracy theory. 

[sana54210]

Coinbase has shitty support and you shouldn't use it on the first place if you need that web wallet so badly. Also there are some bad feedback to them regarding the feature and shit so yea don't use it if you have another alternative.

I used to make use of their exchange but I later left them to move to Kraken which is what I’m still using this time around. Kraken is not really for noobs, they can’t make use of it. Coinbase is still being mentioned by a lot of sites as the best, but I guess that was before cause things are really changing this time around and they find it difficult in giving support to their platform users, unlike Kraken that provides excellent support when you are having an issue with their platform.

[dat.ho12492]

I have also heard some words against coinbase . But I did not face any problem yet where I have used coinbase for more than 2 years. I think the issue can be a misunderstanding between the support and the users. Users should wait patiently for solving the issue. Hope supports also response as soon as possible.

Coinbase has proven to be one of the popular exchange and we have seen it impacts in cryptocurrencies market.  I have been buying bitcoin through coinbase and I have never have any problems doing that  . If there is a misunderstanding between the user and customers support then this should be resolved out.

Well, coinbase is really a reputable place for currency exchange and currency storage, many people appreciate it, use it for many years and there aren't too many problems, I'm also a user and I feel it's quite good and safe. But a problem from coinbase is that they do not support some countries, so I believe that if there is any complaint between the customer and the coinbase support team, it is only possible that people in countries are restricted, hoping that coinbase may soon remove these restrictions, which will avoid unnecessary complaints.

[The Sceptical Chymist]

Although I'm not coinbase user but I think they are still one of the most reputable availabe exchanges in this world.

They are, and I would use them in a heartbeat if they had not canceled my account years ago.  Never had any issues with them, and I bought a lot of bitcoin on Coinbase.  They are regulated by the US government, and while that doesn't guarantee that there won't be some shenanigans going on, it does at least provide some comfort that they won't get away with outright scamming their customers.

OP is very short on details here, and my guess is that he has an issue that will be resolved eventually--but there's no way of knowing unless he elaborates on what the problem is.

I later left them to move to Kraken which is what I’m still using this time around.

Bleh.  Never been a fan of Kraken, but that's just me.  I'd much prefer to use Coinbase for fiat transactions or an exchange like Binance for crypto trading.

[GregH37]

I think that Coinbase is not only a very nice user-friendly but also its security system is quite strong. In 2017, I faced a major problem. I could not login any way even after I gave a proper email and password. Then after going to their help section and calling these numbers, my problem is solved within just four days...

Call
+1 888 908-7930 (US/Intl)
0808 168 4635 (UK)

Thanks for sharing this, I had some problems with them too sometimes ago and when I contacted them, not through their call center but by email, it delayed but my request was sorted out and they notified me of it. I was discussing with one of my colleague on this and I told him OP was too fast in creating this negative news about them.

When dealing with projects like this that has large user database, we should know that they are not only attending to our problems alone, we need to give them time, and if we can’t be patient with their services, we have lots of similar projects that are more active to switch to.

[Osarman]

I wonder why it's always like that. For some, the service is bad, for others they work and earn. For some, it is unacceptable, for others the best. It is probably a matter of the people themselves and it’s hard to believe that everything was ok and then once, at one point you are ignored. There are lots of such topics on any exchange, just some kind of conspiracy theory. 

I think it is very important to have a good trading platform. Binance has had good reviews and was considered and is still considered as a good digital exchange. Maybe the cost of investment in case of OP would have been high which would have resulted in a tiresome job for him to make profit. It is important to have a low cost of investment and only then you could make money in crypto trading over a platform.

[BUK2016]

Do not use Coinbase! They have extremely poor service and will not support you if you ever encounter issues logging in. Instead, they will write a generic response to your ticket and immediately close it. If any major bank tried to pull this they would get buried in lawsuits.

Again, avoid this service at all costs. Forget their greedy 5% fees on deposits/withdrawals - it doesn't even matter if you can't get your BTC or USD back period. That's a 100% fee.

I think this Coinbase is meant only for U.S and other countries because when I get to know about Coinbase things were really complicated to put in together. ~~~

Most importantly, Coinbase wasn't meant solely for the US citizens rather be a universal exchange. The first exchange that i came to know about is that of Coinbase before other exchange in the industry. In my country, we are friendly with Coinbase and use it for most of our transactions either for buy or sell of cryptocurrencies. Personally, not see anything wrong for me not to use Coinbase.

[joeperry]

Maybe they thought that you're just spamming around like others, I suggest to send them an email in regards with your concern. I think a formal letter or presentable letter will have an advantage so they know it's something serious unlike just a normal messages or an urban type of messages they might think that you're just some of the spammers and just sent you a common reply in regards with your concern.

The only thing I don't use coinbase is that:
1. The fee I think is a little bit high unlike other exchanges
2. The coins are limited (Only few coins are listed)
3. You don't have the privatekey of your wallet

I've used the wallet before but I haven't encountered any complications/problems with that, I only stop using that exchange because of the 3 reasons on the top

[acheampong64]

Lol..i think you should take it easy buddy and really explain the issue well because this is indeed the first time I am seeing such review about coinbase. Anyways i haven't used coinbase before because it id not available in my country but i haven't seen such a review before. Just take your time and contact their support again and see if you can get your money back.

But you're right. We can't trust any of them crypto exchange..we gotta be careful always