STEP TO TAKE WHEN PAYMENT IS BEEN DELAYED BY AN ONLINE CASINO

[Apes]

the first step is to contact the support center, try asking why the funds you want to withdraw are held up. Leading gambling sites will help you with professionals and try to follow the steps needed, there may be things you miss so that your funds are held back. and try to find references on search engines about gambling sites that you play, there must be someone else who has experienced the same thing, so that it can give you knowledge about how to solve it. as far as I know the Leading gambling sites won't complicate the players, and don't forget to read the FAQ sub-section there maybe you will get the answer about the withdraw method.

[goaldigger]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

It will help if you posted the gambling site you are referring to because maybe it is normally takes a week there to withdraw. Anyways, the best you can do is to contact their support team and site your problem. Im sure they are the once who are in the job to solve it.

[emberbekas]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

You don't include the name of the site that you mean and to my knowledge, most legit gambling sites will not ask us for kyc in the normal conditions unless we do something suspicious. Or maybe you visited the wrong site, the scam one?

[guoyu78]

I wonder why the payments are delayed . Anyone knows the real reason for this? I kind of think they don't have enough money to pay the winner so they wait for more gamblers to play to enable them pay the winner from there. Or they are doing background checks on him/her?

Probably they might be out of funds so they are waiting for their bankroll to fill and then will pay the rewards and most reputed gambling sites also face this issue due to the changes of price of crypto currrencies but the condition will change quicky if they are managed to pay the rewards as soon as possible or it will completely ruin their reputation which make them no more profitable through gambling.

I beg to disagree on that. I don’t think any reputable casino site would be out of cash to pay a player at the end of the game, that means such site is not capable enough of running a gambling enterprise. In all my years of gambling, I doubt if I have ever experienced such, I know there are times there can be minor issues with delay and this  does not take that long for like days, the guy may have been scammed from what I see here.

I think one feature that a reputable site should have is that they are capable of offering instant payment and it can only take a site with money in abundance to offer such promise, I don’t gamble on sites that delay payments at all.

[adzino]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

Did you read their Terms of Service before agreeing to it? I am sure they have mentioned something about KYC form fill up on their terms of service. Even if they didn't, there is nothing much you can do other than giving away your information. What is the name of the casino? Let others know so that they don't have to face the same problem like you in the future.

[GregH37]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

Why do I think you are just been unnecessarily impatient? I am glad that you have already added in your comment that the attribute of the site that got you playing there is that it offers instant payment, so for a site that have been known for instant payment, why not give them more time to sort out whatever issues that is causing delay in your withdrawal? I have encountered an issue like this before, but because I was very sure of the site and it wasn’t my first time playing there, I relaxed till my payment was paid. You can do same if you know the site so well or otherwise

You can reach out to the team support. I believe they will provide answers to your questions.

Impatience for someone who has encountered delayed in payment for days? This is absolutely ridiculous. I wouldn’t even stay for days like the OP and you forgot to see the part he mentioned the site requesting for KYC. Honestly I feel it is totally wrong for a casino siyte to delay payment, there should be no reason for this

I play on a number of casino sites and I get my payment instantly as a matter of fact, I wouldn’t even play if I am aware there would be delay. Lets call a spade a spade bro, its really not cool and completely unacceptable for a site to do that and as for asking for KYC after he must have won on the site, I feel that must be a scam site.

I hate it when we make issues out of nothing. What is really wrong with a site delaying payment for a couple of days.. Its delay for crying out loud and there are always reasons for these, it’s not like they will not pay the money at the end. The best is to contact the customer support of the site and see how the issue is resolved amicably rather than escalating.

If KYC is the case here, then I see nothing wrong, if the player really needs his money, then filling an ordinary form for withdrawal should not be a challenge. The reason sites ask for it is to prevent fraud and money laundering, except the player does not trust himself to be clean from this.

[justspare]

I wonder why the payments are delayed . Anyone knows the real reason for this? I kind of think they don't have enough money to pay the winner so they wait for more gamblers to play to enable them pay the winner from there. Or they are doing background checks on him/her?

Probably they might be out of funds so they are waiting for their bankroll to fill and then will pay the rewards and most reputed gambling sites also face this issue due to the changes of price of crypto currrencies but the condition will change quicky if they are managed to pay the rewards as soon as possible or it will completely ruin their reputation which make them no more profitable through gambling.

I have seen one or two people with this issues but I am always surprised because I have never been a victim of this. There are so many sites I try to login and the first requirement would be the KYC form, but because it Is against my  believe I just move on to the one that would let me play freely.

Although I know perfectly well that there are sites that will not ask for KYC at the beginning and the only condition for such requirement towards withdrawal is when a huge amount of money is involved, which I think is normal. They have every reason to ask for the know your customer, you can’t withdraw such amount and expect the site not to have your details, like the upper poster said, expect you have something you are hiding.

[eternalgloom]

Never play on that casino again in the future, at least that's what I would do.
Unless they have a very very good reason for the delay, maybe your account has been compromised and they're holding onto it as a security measure.

Not much you can do, except contact support, as others have already mentioned.
Do think about whether you want to close down your account after this.

[iMark]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

Some sites have certain conditions for withdrawing, such as email verification, or even KYC. You must complete that conditions
so that your withdrawal can be processed. if you feel you've done it all, then the last thing you have to do is contact the support

[thin]

...
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

If casino jurisdiction requires KYC for withdrawal this is full legitimate request. You have either obey it ,  or have more fun and play more in this casino till you are broke.

But it first makes sense to check casino name on bitcointalk and see what other people say about it.

[Oilacris]

...
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

If casino jurisdiction requires KYC for withdrawal this is full legitimate request. You have either obey it ,  or have more fun and play more in this casino till you are broke.

But it first makes sense to check casino name on bitcointalk and see what other people say about it.

KYC request doesn't give that guarantee that they are legitimate yet there are shady casinos that do ask out these things just to avoid the people on withdrawing their funds in the site.
Most gamblers do hate up KYC and they do suddenly ask it up in times of withdrawals that's why it do really sucks and also people should atleast read up anytime gambling sites Tos.
So that you would possibly avoid headaches later on.

[ethereumhunter]

PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

I think this is part of the issue you are having. Maybe you try to do it and see before you get back to the support but if you don't like KYC, you can forget it and forfeit your winnings depending on how much.

If he can tell what is the site like other members said, we can give more suggestion as we can see if that site is legit or not. I am sure that members here can give the best answer related to the site because they are playing on various site. Doing KYC or not, it depends on himself, and if he is fine with that, then he can do it right away so he can withdraw his win money.

[TimeTeller]

PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

I think this is part of the issue you are having. Maybe you try to do it and see before you get back to the support but if you don't like KYC, you can forget it and forfeit your winnings depending on how much.

If he can tell what is the site like other members said, we can give more suggestion as we can see if that site is legit or not. I am sure that members here can give the best answer related to the site because they are playing on various site. Doing KYC or not, it depends on himself, and if he is fine with that, then he can do it right away so he can withdraw his win money.

The OP might have resolved his case already as he hasn't responded what gambling site he is having trouble with.
But it should be helpful to other players here if he will enlighten us to what have had happened to his money.
Before going in full blast, everyone should read the terms and conditions of the site so you will not be trapped when your withdrawal time comes.

[Shinpako09]

I checked his/her previous post and didn't see any reply from op about the name of the site. I bet this is unfamiliar site or just creating a mess here. Coz, if someone has a problem like this, they don't bother to say the name of the site right away. Simply because he/she is desperate to get his winning. It's for him to get the attention of the site quickly. If ever his problem has been solved, he should have posted it here.

[beerlover]

Never play on that casino again in the future, at least that's what I would do.
Unless they have a very very good reason for the delay, maybe your account has been compromised and they're holding onto it as a security measure.

Not much you can do, except contact support, as others have already mentioned.
Do think about whether you want to close down your account after this.

Yeah, I am very sure he would not play again on the site, I will not do the same if I was to be in his shoes, not easy to see ones money held down for no justified reason, it can be very painful

Closing down the account is not an option at all, the best is to keep in touch till the issue will be resolved. I believe there is a solution to this but it will only take a while, but the worst that would happen is when the delay is due to KYC, which means no remedy at all. He has no choice than to provide it or otherwise lose the account with the money in it but nobody would want to lose money to a casino site, so just fill the form and have your issue sorted out quickly.

[sunsilk]

OP you have been online today and replied to some thread but I think you are forgetting to reply with the update regarding your case here. I have heard of the same problem before that they required their users to follow KYC following their cash out request.

When a payment becomes delayed to that casino, decide if you want to stay and trust them next time you gamble there. But the best option would be following others suggestion of not playing there again because the same problem might occur in the future.

[Johnzky]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

You didn’t mentioned how much you have win because I believe that some casinos online only requires KyC if the players win big amount and it’s not applicable for those smaller winner (but I might be wrong also)

And you forgot to tell us what sites is this so we can give specifics on answers since every gambling sites has their own rules that we must comply

[ricardobs]

I played on casino site some days back and won a  certain amount of money, i was expecting to cash out my money instantly because one of the things that lured me to the site was the fact they offer instant payment. Its been days now and am yet to get my money. Please help what can i do in this case because i am becoming impatient
PS i forgot to add that they are requesting i fill KYC form and i didn't see this before i started playing.

Man, you're in a big case here well,  I think the first thing you will have to consider is the amount of money you have in there that you want to withdraw, if the amount is huge, then first thing you have to do is research about them online and know if their site is legit. If there is proof that their site has legit then what you will do is fill the KYC since they are legit and withdraw your money. That's the most important. I don't really like sites that ask for KYC, because I don't see why they should be asking for KYC when they are making payments in bitcoin, that's quite suspicious. You should try to know about a site before you start making use of it.

[vit05]

Casinos will always make it difficult to fully withdraw your resources when you make a winning bet. Business logic is best when people keep a good amount of resources on the platform. If you play, win and quit, they have damage. If you keep the resources on the platform, there is a great possibility that you will lose most of your coins.

[ralle14]

I believe the OP must have used a scam site and he’s probably ashamed to admit it, because a site that would delay payment for days is definitely not genuine. I even find  the action of those few casino sites that requests for KYC wrong because  for one, would not submit my KYC on any gambling site, thank God there are more sites that do not care about KYC than those who do.

It’s just so sad that despite all the suggestions we always drop on this forum on how to avoid scam sites, there would still be gamblers that will fall for it, I feel for the player involved in this, no money is too small to loose, especially when it happens unwillingly like it is with the OP.

I wouldn't assume it's a scam site because there are popular bitcoin casinos with KYC and even if there are warnings it could be useless because what if it's a new casino..  
Delayed withdrawals from a casino happens on certain users and it's mostly to those who win a lot. We've seen users from popular bitcoin casinos like fortunejack and bitcoin video casino post these kind of complaints before on their threads.