Freewallet.org Flag - Please Support

[LFC_Bitcoin]

Basically Freewallet is withholding a customers funds (15.2BTC) due to some KYC, small-print bull shit

Flag - https://bitcointalk.org/index.php?action=trust;flag=456

Thread - https://bitcointalk.org/index.php?topic=5164369.0

Freewallet user profile - https://bitcointalk.org/index.php?action=profile;u=1177176

The person scammed -

Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering. I believed that BTC would appreciate on July 10 so I transferred 190000 USDT in total on July 9 and successfully exchanged the money into 15.2 BTC. Website: https://live.blockcypher.com/btc/address/3MYY7addBQNQn4DW8Bz2FRUNdsexLKt88D/
When I tried to transfer the 15.2 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times.

https://imgur.com/BdaWsdz

I got the following email from them,

We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.

Rest assured – your funds will remain on your account untouched, and you can always check your balance.

Thank you for your understanding, and we are looking forward to hearing back from you!

It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.





For fear of Freewallet.org having more reasons to refuse me, I contacted a professional translation agency to translate my personal information, and sent it to them again. They told me to wait for their approval. But I haven’t received any news up to now. I have emailed them several times to speed up my information review, but they only told me to wait. Now the price of Bitcoin has fallen, so that I have lost USD 30,000 on Freewallet.org. I hereby warn everyone that please do not use Freewallet.org. I just want to get my money back now.

Please support!

[bitmover]

It's very crazy to hold such amount in a wallet that you do not have the privatekey.

I hope that one day some law or regulation or whatever makes those kind of wallets illegal. All wallets should give privatekeys to users.


Anyway, flag supported

[LoyceV]

When I read fuckpay's thread a few days ago, I was thinking a Newbie warning flag might be good. It's not the first scam accusation I've seen on Freewallet.
However, until now they resolved the issues after jumping through their hoops, and I believe it's in their Terms. But we all know most people don't read Terms, and that would justify a Newbie warning flag.

I've said it before: Freewallet is not a "wallet" by my definition. A wallet gives you access to your private key, and puts you (and only you!) in charge of your coins. They're an exchange pretending to be a wallet. This is misleading. Flag supported.

That being said, sending that much money to any service without doing some very serious background research isn't the smartest thing to do.

Quoting myself from earlier scam accusations:

So Freewallet is asking KYC information before you can access your "wallet" again?
In my definition, a wallet is something that gives you and only you full access to your private keys, which means you and only you have full power to do whatever you want with your funds.
If Freewallet has the power to freeze your funds, why does it call itself "wallet" and not (for instance) "bank"?

We are based on our terms and conditions. To prevent third parties from gaining an unauthorized access to the users account, we may ask for additional verification.

I read that.
My point is: that means what you call a "wallet" is not a wallet!

Freewallet didn't respond to this post.

The reason behind blocking the user's account is more complex than just the amount of funds. Our security is powered by a sophisticated algorithm developed by top specialists in the industry, so we wouldn't take it on lightly.

I've said it before: you should stop calling your service a wallet. This is misleading, as a wallet is something that gives the user full and unrestricted access to his private keys.
What you're running is more like a bank, users are at your mercy.

Your website literally says: "make access to coins easier". How exactly are you making it easier by blocking transactions?

Freewallet responded:

We make this access easier thanks to an easy and comfortable interface, swift processing of transactions and many other helpful features.

At the same time, any process dealing with people's money requires a very high level of safety. If we launch the verification procedure it solely means all operations on this particular account will be scrutinized to make it as secure as possible. 

I'm glad none of my wallets is at the mercy of someone with a financial incentive to keep my money away from me.

[LFC_Bitcoin]

With upmost respect to fuckpay he really shouldn’t be using them but we all know people make mistakes & keep their crupto on services like these. That does not excuse Freewallet though, they need to be held accountable. They are not the police or a government agency, it isn’t their job to withhold user funds.

[Freewallet]

Basically Freewallet is withholding a customers funds (15.2BTC) due to some KYC, small-print bull shit

Flag - https://bitcointalk.org/index.php?action=trust;flag=456

Thread - https://bitcointalk.org/index.php?topic=5164369.0

Freewallet user profile - https://bitcointalk.org/index.php?action=profile;u=1177176

The person scammed -

Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering. I believed that BTC would appreciate on July 10 so I transferred 190000 USDT in total on July 9 and successfully exchanged the money into 15.2 BTC. Website: https://live.blockcypher.com/btc/address/3MYY7addBQNQn4DW8Bz2FRUNdsexLKt88D/
When I tried to transfer the 15.2 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times.

https://imgur.com/BdaWsdz

I got the following email from them,

We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.

There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.

To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.

In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.

Rest assured – your funds will remain on your account untouched, and you can always check your balance.

Thank you for your understanding, and we are looking forward to hearing back from you!

It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.





For fear of Freewallet.org having more reasons to refuse me, I contacted a professional translation agency to translate my personal information, and sent it to them again. They told me to wait for their approval. But I haven’t received any news up to now. I have emailed them several times to speed up my information review, but they only told me to wait. Now the price of Bitcoin has fallen, so that I have lost USD 30,000 on Freewallet.org. I hereby warn everyone that please do not use Freewallet.org. I just want to get my money back now.

Please support!

Hi

What makes you raise this issue again once it was resolved back to Friday?

[Joel_Jantsen]

I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.

Doesn't matter. You should shut down your scummy service as it's against Satoshi's will. Who the fuck in their right minds asks KYC for a wallet service? You don't give users access to their private keys. Do you even fuckin know the definition of a wallet? Services like yours are the true reason why bitcoin will never go mainstream because scums like you come up with creative ways to scam people. GTFO

[AdolfinWolf]

I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.

And what do you do with the money of people that don't speak out against you after you subject them to a "random" KYC check?

Per your TOS you can just claim that, right?

[LFC_Bitcoin]

I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.

Only because he created a Scam Accusation, right?
Besides I see no confirmation from fuckpay that he has access to his funds now. It isn’t good practice to hold users funds pending KYC. You are a wallet, not an exchange. The flag stands as a warning to noobs/guests. You’re lucky it’s a yellow flag & not a red flag.

[bitmover]

I agree with LoyceV, it is not a wallet.

As I pointed out in the scam accusation thread, there is a lack of transparency.
They should ask for the KYC BEFORE receiving the funds, not when they ask to withdrawal.

I think the flag is appropriate (especially with that high amount of money), even if you return the funds back to users. I don't know the perfect word for that in English, but in POrtuguese we call this attitude "bad faith" (don't know if this expression exists in English). Freewallet  is not acting like an honest business, because this situation could be easily avoided and it is very unpleasent for customers, and very confortable for freewallet.

They hold the funds and make whatever demand they wish to pay the money back.

Freewallet,
The problem for me is the lack of transparency.

When the user deposited 190.000 usdt, there was no warning. He wasn't warned that "you will need to do kyc to withdrawal that amount"
If you were a transparent service, you would refuse to receive such amount until he does kyc, not refuse to withdrawal.
It's easy, just make a pop up asking how much the user wants to transfer before showing the public address to receive.

It is very comfortable for you to comply with all regulations while you are holding someone else's money, isn't it? Why didn't you said that upfront?

And no, writing that in the guidelines or whatever is not being transparent

[suchmoon]

I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.

Did you still force them to go through KYC? And how many other accounts do you have locked up this way?

[LoyceMobile]

Did you still force them to go through KYC? And how many other accounts do you have locked up this way?

From what I've seen, Freewallet conveniently ignore critical questions.

[Freewallet]

I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.

And what do you do with the money of people that don't speak out against you after you subject them to a "random" KYC check?

Per your TOS you can just claim that, right?

We treat all matters equally no matter if they are spoken in public or not.

[bob123]

At this point, we have a few accounts going through this procedure

And you don't believe that this is an extremely shady behavior that should not be used at all from a 'wallet' ?

Offering some kind of web wallet - Alright.
Having access to the private keys which the user don't have - Extremely risky and unnecessary, but ok. One could claim that it is the users choice.
Requiring KYC, as a 'wallet' - Absolute no-go.
Locking up funds - Absolute no-go.

Overall.. besides your service being delusional, you are showing extremely shady behavior, which every user should be aware of.

[suchmoon]

I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.

Did you still force them to go through KYC? And how many other accounts do you have locked up this way?

Force whom?

At this point, we have a few accounts going through this procedure

The customer whose "issue was closed on Friday". Did that person have to go through KYC just to get their own funds back?

[Freewallet]

The customer whose "issue was closed on Friday". Did that person have to go through KYC just to get their own funds back?

He made a conversion transaction (from Tether to BTC), using our service.

[suchmoon]

He made a conversion transaction (from Tether to BTC), using our service.

What does that have to do with anything? Are you saying KYC wouldn't apply to someone who deposits and withdraws the same currency? What about the claims of suspected hacking?

[actmyname]

What are the exact requirements for you to request a KYC procedure?

If you cannot outline these details (and subsequently record them in your terms of service if they are not already) then how do we know you are not selectively enforcing it in order to fill your pockets?

[dr.hopkins]

I had the same problem recently but the sum of the stuck transaction was smaller. It took support a few days to solve my case. So you’d better do not worry and just give the devs some time to figure it all out.

[bitmover]

. It took support a few days to solve my case. So you’d better do not worry and just give the devs some time to figure it all out.

Devs? Figure out?
You don't understand what is going on here lol

Freewallet deliberately is locking funds until the customer goes through kyc procedure. There is no issue to be solved, just a shady behavior

[actmyname]

. It took support a few days to solve my case. So you’d better do not worry and just give the devs some time to figure it all out.

Devs? Figure out?
You don't understand what is going on here lol

Freewallet deliberately is locking funds until the customer goes through kyc procedure. There is no issue to be solved, just a shady behavior

Not sure what's going on with the account, either. Seems like a farmed one (posting a few times every month) but there's these posts that mention Freewallet:

Losing control over the wallet is sometimes too scary. That's exactly the point I wanted to use the Freewallet EOS app because it is told in their knowledge base that they are using a Cold Storage. I think that means they store all the valuable information regarding me and my funds. Since the fork happened I am keeping all my EOS there, except those bits I'm trading.

And the following is in a locked thread... unquoteable without manual intervention.

It was a good time to buy alts at that moment. Just take a look at EOS and the way it is slowly making its way to the top. From the very beginning of 2019 it has been showing growing trend, don't you think it is still a good time to buy some EOS for a long term hold? Should bring some profit I think in a half a year probably. I've chosen to keep mine at Freewallet's app, seems legit: https://freewallet.org/eos-wallet

¯\_(ツ)_/¯