Special thread concerning bitmains coupons refunds discounts.

[philipma1957]

I have permission to do the thread here vs service discussion.

Bitmain has created a complex set of rules for credit,coupons and refunds.

Many of us don't know or understand how to get proper refunds ,discounts ,credits.

so i will try to run a thread covering these issues.

i will self mod.

i will allow comments you can post screen shots of redacted orders emails etc.

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[philipma1957]

Re: [Bitmain]

Re: my credit for order number
Nov 13 at 11:05 PM

PHILIP A###### <philipa######@ yahoo . com>
To: Bitmain <support+id58####@ bitmainhelp . zendesk. com>
Cc: Philip A###### <philipa###### @ yahoo . com>

On Wednesday, November 13, 2019, 10:55:16 PM EST, Carol (Bitmain) <support @ bitmainhelp . zendesk . com> wrote:

My reply > My BTC address is :

146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

https : // www . blockchain . com/en/btc/address/146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

Please send 114 usd in btc to that address.

Thank you,

Philip A######

aka philipma1957 of bitcointalk.org <my reply is in bold

##- Please type your reply above this line -##

Your request (#5#####) has been updated. To add additional comments, reply to this email or click the link below:
https : // support . bitmain . com/hc/requests/5#####

Carol (Bitmain)
Nov 14, 11:55 CST

Hello philipma1957,

Thanks for your consultation!

Yes, there is credit of 114USD in your order ID 00120190########.
According to our policy, the refund should be processed via BTC since you paid the order via BTC.
Please kindly provide a valid BTC wallet address used for refund and 114USD will be transferred to BTC according to the real time excahnge rate when our finance team doing the refund.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

We appreciate your feedback: https : // www . surveymonkey . com/r/bitmainsurvey
Kindly beware of phishing scams and always verify the domain name. Product sales and payments are handled exclusively via our official website (www.bitmain.com). Bitmain does not solicit payments via any other websites or channels. Please see blog. bitmain . com/en/tag/scam.
** "Solved" means we replied - we may still be working on your issue.

The letter above and replies are in reference to a pair of sk9's ordered back in August. I am due a $114 refund in btc
This is the order in question it is shipped note  the rectangles one is shipped one is view

[philipma1957]

spacer.


feel free to post questions and comments.

if you post order info or email info please redact your name etc.

[judypug1956]

switched pc's on my alt account here is the actual order in question.

Sale Order Details
Order ID: 00120190######  2019-08-08 20:49:34
Shipped Commercial Invoice
Shipment Info
Tracking number 5########
Shipping company DHL
Shipping time  2019-09-20 15:43:07
Product  Antminer S9k-13.5TH/s
Quantity 2
Recipient Info
Shipping Address
Recipient: Philip A######
Telephone: +1-### ### ####
Address: ## ##### ###### ## , H##### , New Jersey ,
United States , 0####

Billing Address
Recipient: Philip A######
Telephone: +1-### ### ####
Address: ## ##### ###### ## , H#####l , New Jersey ,
United States , 0####

Payment Details
Total order amount: $684.91 Payment method: BTC
Amount received: $798.91
Payment date: 2019-08-08 21:39:22
Exchange rate: 1 BTC=11897.03 USD

Payment by BTC:$798.91

Order Details
Commodity Price Quantity Total Price
Antminer S9k-13.5TH/s
Shipping date: 20-30, Sep.
2019
$253.00 2 $506.00
Product Amount: $506.00
Shipping Cost: $178.91
Total Amount: $684.91

Exchange Rate
1 BTC = 8633.50 USD
1 LTC = 59.07 USD
1 BCH = 275.61 USD
1 USD = 7.0204 CNY
Follow Us
HOTLINE +65-3138-9024
SUPPORT.BITMAIN.COM
Copyright ©2019 Bitmain.com. All Rights Reserved.
Important Note
Customs duties and taxes will be at the responsibility of our customers. Should the shipment not cleared out of customs
successfully, Bitmain will not be responsible to offer any form of compensation.

btc.viabtc.com:3333
I bolded the prices which are
$ 798.91
$ 684.91

This is 114 usd in btc   now when I paid  BTC  was 11897  and BTC is Now 8633.    So I am not sure how they will refund my BTC  the important thing is that they are consistent with us all.

if I get 114/11897 = 0.0095822 btc or if I get 114/8633 = 0.013205 btc is not very important to me.  But that they apply this consistently does matter.

This is one of my orders due a refund it has shipoped and has been delivered so my refund is due now.

I urge anyone that place an order From july on to look at it and determine if they are due a refund or a coupon. If you do not know then ask here.

I went back and checked all orders in 2019

a feb order 0 issues
a july order 0 issues
the august 8 delivered on sept 20 is the one above and I am due $114 in btc
the oct order for a s17 I got a coupon I am squared away
the oct order for a s17 pro I got a coupon I am squared away

the nov order for a s17 pro not sure if I will get a future coupon they did drop price from 1999 to 1599 within 10 day period I may get a coupon.

The orders above have all been shipped.
the order below are not shipped
the nov order for a s17 pro made today not sure if I will get a coupon  due to ship in under 7 days
the oct order for t17+ ships in dec not sure of coupons or refunds.
the oct order for a t17 ships in dec not sure of coupons or refunds

the sept order for 2 t17e's I am due a paypal refund of 864   this gear should be here in NJ it is yet to ship I suspect they are not interested in shipping it asap as it is due a refund to paypal of 864.

So as you can see o  rders for 10 pieces of gear are causing  me a lot of paper work.

It looks like 114+ 865 = 979 in refunds are at stake and a 400 dollar coupon for the s17 pro that arrives today.
along with 2 possible coupons for the december gear.

philipma1957New.t17e1   nickstevep20191106.t17e1   PhilSkySteve.t17e1

[favebook]

I will just add this here as some people will not see it in the thread I posted previously:

Just some notes about these "Credit" as they call it in Bitmain:

In addition, now you have credit of 853USD, you can choose to use it in your new orders or refund. If you choose refund, you need to provide a valid BTC wallet address, thanks.

- Carol

Customer cannot see credit, but can ask us to move your credit to new order.
Please note new order should be with USD/Paypal payment method.

- Bella

Since those are the conditions of using it. I am going to refund it and we will see how that whole process goes.
Figured, some might find this info useful.

[Philipma1957cellphone]

I will just add this here as some people will not see it in the thread I posted previously...

Thank you. I am hoping for a few more posters so we can have reference. We can send info from here in an email to bitmain for case support. Ps sent you some merit.

[prpz]

Nov 8, 00:19 CST

Hello I am looking to follow up with my order
Order ID 0012019090901335 Date:   2019-09-09 19:06:15
Nov 1-10 shipping it is nov 7 today and tomorrow is 8, I was hoping to see my order shipped as I placed it within 6 minutes of the item going on pre sale, can you please let me know if there are delays or when I can expect my product as tomorrow is last day for nov 1-10
Second I should be getting 864 credit with no restriction according to your web store statement please see below from your website
I would like my credit and I want to make another order as soon as I get it

Hello xxxx,

Thanks for your consultation!

Your order is ready for shipment and will be shipped out soon. You can choose to refund after your order is shipped out.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

Hi Carol

My order shipped out yesterday how do I choose to refund or credit ?

two days later I sent this another follow up

In regards to order Order ID 0012019090901335
It has been shipped out 3 days ago and the price difference according to your chart is 853 USD that was emailed to me.
as per our convo I would like to choose refund so I can combine it with other funds and use a coupon of 368 USD I have to make another order
If you can please refund the amount to my bitcoin wallet address "gave refund btc address"
Please let me know when it has been processed and if you require any further information from me

two days ago no further contact been about 48hrs no refund received yet or follow up.

[philipma1957]

Nov 8, 00:19 CST
...
 

please follow up it is a lot of btc. over $800 worth.

did you pay for the order in btc?

my s9k order was paid with btc and they promised me btc.

i will follow up every monday with an email until it is handled.

I will  then follow up on my large,credit,for,865 on my t17e gear.

[favebook]

Thank you. I am hoping for a few more posters so we can have reference. We can send info from here in an email to bitmain for case support. Ps sent you some merit.

Appreciated!

two days ago no further contact been about 48hrs no refund received yet or follow up

Same here. It's been over 36 hours since I requested refund. However, there have been 2 full working days in China since then and I expect them to answer during the next 12 hours or I will contact them again.

[prpz]

please follow up it is a lot of btc. over $800 worth.

did you pay for the order in btc?

my s9k order was paid with btc and they promised me btc.

i will follow up every monday with an email until it is handled.

I will  then follow up on my large,credit,for,865 on my t17e gear.

Yes I ordered 3 S17E
one from each batch so it is 850+ 800+ and 750+ USD on all three combined
I am hoping to at least get one refund

[Biodom]

This stuff is super confusing.

My invoices were adjusted, but I am still waiting on shipment.
If i want refund (don't care about coupons at the moment since I got a few already), then do I request it (refund) BEFORE shipping or after?
I am afraid that after, they would just give me some coupons.

BTW, what's a "credit" and how you apply "credit" to order if you want to.

[philipma1957]

At  prpz and favebook     you both should be able to access your shipped sales records please  screen shot them  for info.  they should show the difference between  what you paid and how you paid and what they say  it was worth when it arrived.

For the record I ordered another s17 pro  today.

I have  multiple  orders arriving from now until Jan 1.

At Biodom..  Go to the unshipped order  and screenshot it for your records.

I will post a screen shot of the s9k order in a few minutes.

A credit is not a  coupon  it is the full amount owed on an order

see the order that has arrived in house it has a red box on view

[prpz]

This stuff is super confusing.

My invoices were adjusted, but I am still waiting on shipment.
If i want refund (don't care about coupons at the moment since I got a few already), then do I request it (refund) BEFORE shipping or after?
I am afraid that after, they would just give me some coupons.

BTW, what's a "credit" and how you apply "credit" to order if you want to.

I been looking at that to, so apparently its after your order ships
I was told this and another member as well however we have one person who was told you don't have to wait for the order to ship
Credit is something you can't see on your account and apparently you order with PayPal and pay and let them know they refund you the credit amount via PayPal
How this works and if it actually works I cannot confirm we are still in early stages and there is no clear picture as of yet so we are all comparing what is said and who gets what actually

Subscribed

[...]

I also have all my emails of what I paid from bitmain webmaster
But this was sent to me as well for reference it was a chart but I can't import it here properly it shows the prices and adjustments
its hard to read but all info should be there for post Nov 1 order I also have one for Pre nov orders If someone is more skilled msg me your email ill forward the mails with nice charts

Nov 8, 2019, 5:06 AM I got this

Code:

Product Series
Version
Estimated Shipping Time
Hashrate/T
Original Price
Updated Price
S17 Series
(S17, S17 Pro, S17e, S17+)
Antminer S17
2019-12-11 to 2019-12-20
53
2107
1439
Antminer S17
2019-12-21 to 2019-12-31
53
2107
1399
Antminer S17
2019-12-21 to 2019-12-31
50
2969
1571
Antminer S17 Pro
2019-11-01 to 2019-11-10
50
1960
1760
Antminer S17+
2019-12-01 to 2019-12-10
73
2833
2037
Antminer S17+
2019-12-21 to 2019-12-31
73
2833
1927
Antminer S17+
2019-12-11 to 2019-12-20
73
2833
1982
Antminer S17e
2019-11-01 to 2019-11-10
64
2784
1931
Antminer S17e
2019-11-21 to 2019-11-30
64
2593
1834
Antminer S17e
2019-12-11 to 2019-12-20
64
2544
1738
Antminer S17e
2019-11-11 to 2019-11-20
64
2683
1883
Antminer S17e
2019-12-21 to 2019-12-31
64
2083
1689
Antminer S17e
2020-01-01 to 2020-01-31
64
2003
1730
T17 Series
(T17, T17e, T17+)
Antminer T17
2019-11-01 to 2019-11-10
38
1194
884
Antminer T17
2019-11-11 to 2019-11-20
42
1266
950
Antminer T17
2019-11-11 to 2019-11-20
38
1145
860
Antminer T17
2019-11-21 to 2019-11-30
40
1154
880
Antminer T17
2019-11-21 to 2019-11-30
38
1145
836
Antminer T17
2019-12-01 to 2019-12-10
38
1096
812
Antminer T17
2019-12-11 to 2019-12-20
40
1026
830
Antminer T17
2019-12-21 to 2019-12-31
38
1855
764
Antminer T17
2020-01-01 to 2020-01-31
40
951
805
Antminer T17e
2019-12-21 to 2019-12-31
53
1260
1066
Antminer T17+
2019-12-21 to 2019-12-31
64
1522
1287
Antminer T17+
2019-12-01 to 2019-12-10
64
1802
1368
Antminer T17+
2019-12-11 to 2019-12-20
64
1602
1327
Antminer T17e
2019-11-01 to 2019-11-10
53
1665
1233
Antminer T17e
2019-11-11 to 2019-11-20
53
1597
1199
Antminer T17e
2019-11-21 to 2019-11-30
53
1529
1166
Antminer T17e
2019-12-01 to 2019-12-10
53
1529
1133
Antminer T17e
2019-12-11 to 2019-12-20
53
1427
1099
Antminer T17
Shipping in 7 working days after fully paid
40
1252
1031

[philipma1957]

I will look for the chart  it applies to coupons  not credits/refunds

Coupons max at 30% of item price.

i.e. if you have a large 683 coupon

1000 dollar item uses 300 of the coupon and kills off the rest of the coupon.
1500 dollar item uses 450 of the coupon and kills off the rest of the coupon

this is the credit order  look at red boxes  I am owed 114.  I could apply it as cash to a future order.  I could get a refund in BTC
I asked for this a btc refund.

It is different then a coupon as it is fully applied to a future order or fully refunded  in this case btc.

So if this was for 20 s9k units not 2

I would get 20 x 57 = 1140    either as  a refund  in btc  or as a future credit off an order.

so a 1599 s17 pro  would be

1599-1140 = 459 + shipping and tax  much better then a coupon.

[favebook]

I also have all my emails of what I paid from bitmain webmaster
But this was sent to me as well for reference it was a chart but I can't import it here properly it shows the prices and adjustments
its hard to read but all info should be there for post Nov 1 order I also have one for Pre nov orders If someone is more skilled msg me your email ill forward the mails with nice charts

-snip-

Please edit that post, it's pain to watch it...

Here is the image of that I also posted in other thread:

This is a mail I just got from Bitmain. However, even though I ordered one S17e (shipping between 1-10 November). I haven't got any coupons or credit on website, nor has it been shipped yet even though it is Friday (8th November).

https://imgur.com/a/lpQ5vL0

At  prpz and favebook     you both should be able to access your shipped sales records please  screen shot them  for info.  they should show the difference between  what you paid and how you paid and what they say  it was worth when it arrived.

I know what the difference is. I already accessed it. Do you need a screenshot or?

[PopoJeff]

Pure speculation here, but.... I would imagine the exact amount of refund or credit will not be calculated until your order actually ships.  In the event of price fluctuation between now and ship date, I think they'd use the ship date as the cutoff point and determine actual sales price on that date.

So, I'm not expecting to do any hard set calculations until I see the item ship.

[philipma1957]

Pure speculation here, but.... I would imagine the exact amount of refund or credit will not be calculated until your order actually ships.  In the event of price fluctuation between now and ship date, I think they'd use the ship date as the cutoff point and determine actual sales price on that date.

So, I'm not expecting to do any hard set calculations until I see the item ship.

yep  this is why I am working on my sept 20th delivery

I had deliveries on

11-14    it may be able to get a coupon but not a credit (not sure) since it is currently the lowest price.
11-08    it also may be able to get a coupon but not a credit I think the coupon would be 400
10-08    it did get a coupon generated for 368
10-08    it did get a coupon generated for 683
08-08    it owes me a 114 btc refund.   ------- I am fighting for this.


I am waiting on a late order  the t17e  order would give me 865 credit-refund it should have shipped on the 10th.

I suspect  a lot were ordered and bitmain may be delaying them  or I am just paranoid.

[favebook]

In case it is altered having an image would be helpful.  I fixed your img link

I do not think you fixed it... 
(FORUM: disabled on this page for security.)

In case it is altered having an image would be helpful.  I fixed your img link

It's hardly possible that it can be altered as they sent same mail to everyone about price changes

[philipma1957]

i was thinking your order that is waiting to ship. should get screen shotted.

i posted the s9k order as it is established that they owe me.

i redacted it somewhat.

i have t17e order and they say there is a 865 difference in price it is past due on shipping. i have screen shot and pdf of it for records.

i did all this becasue a fourm member said his order was moved a month later.

i became concerned bitmain would delay the t17e order  to delay paying out refunds.

i would take more gear ie a credit vs a refund.

[prpz]

i was thinking your order that is waiting to ship. should get screen shotted.

i posted the s9k order as it is established that they owe me.

i redacted it somewhat.

i have t17e order and they say there is a 865 difference in price it is past due on shipping. i have screen shot and pdf of it for records.

i did all this becasue a fourm member said his order was moved a month later.

i became concerned bitmain would delay the t17e order  to delay paying out refunds.

i would take more gear ie a credit vs a refund.

My order already shipped and arrived today still nada