on the 6ht of Jan, I have my reminder pop-up that it has been 1 month exactly since I have been promised that I will have my refund of overpayment done by this date.
I have emailed to enquire about the refund as it has been 1 month and got this:
Carol (Bitmain)
Jan 7, 11:01 CST
Hello ******,
Thanks for your consultation!
We have pushed our finance team to expedite the refund process, [b]but due to the new year settlement, there probably will be several days later,[/b] please wait patiently, thanks.
Please let us know if you have additional questions or concerns.
Best regards,
Carol
BITMAIN
after that, my reply:
******
Jan 7, 13:38 CST
Dear Carol,
Thank you for your reply.
How long are several days, please?
Under 5 business days, yes?
I look forward to hearing from you
-------------------------------
Kind regards,
******
i have managed to get this:
Carol (Bitmain)
Jan 7, 18:13 CST
Hello ******,
Thanks for your consultation!
Yes, you can check the refund status next Wednesday, thanks.
Please let us know if you have additional questions or concerns.
Best regards,
Carol
BITMAIN
and now waiting patiently to see as already I have been delayed 11 days (9 workings days) above the initial 1 month.
guess they are hoping BTC will rally more.
this is the 1st refund, waiting for the 2nd refund reminder to pop-up to email them again to see how long they will delay that one.