WINZ.IO — WIN $10,000 IN WHEEL OF WINZ ✅ WINZUP LOYALTY: 35% IN REWARDS 💸💸💸

[john_egbert]

^^
Sorry leo, but if you want people here to take you seriously,  then you need to avoid making things personal and avoid engaging in useless discussions that helps no one.
If you believe he is a paid shill (I guess this is what you mean when you pointed out his account is new), then just ignore him. Otherwise, other members will get distracted from the main issue.

ps, he could be an old member but chose to create a new account to post anonymously. But, as I said, that’s irrelevant and doesn’t really matter.

Especially when it becomes such a big mess of quotes being used each time the dialogue continues

[gunhell16]

Yesterday I received an email that my account was locked due to multiple failed login my account. At first I thought someone might hack my account but when I check the link attached to the mail for unlocking my account it shows winz1 website.

Is info@winz.io your official email address for sending this notification? It’s just odd that someone trying access my account while it’s excluded to any promotion including VIP benefits due to my frequent availing of winz of wheel which you tag me as “abused of bonus” just because I’m winning.

Regardless, I have no concerns if my account was hacked because it’s already a garbage account. It’s just annoying that someone knew my login email on your website while I use an email that I create solely for your casino.

I also experience that sometimes, and I check the location—if I know it’s not me attempting, of course, I click that it wasn’t me. But I’m not talking about casinos in this case.
As for casinos, I haven’t experienced that kind of situation yet.

On the other hand, I can still relate to what you’re saying, because those kinds of experiences can indeed be irritating. Nevertheless, we should remain sensitive
and aware of situations like this.

[dimonstration]

Yesterday I received an email that my account was locked due to multiple failed login my account. At first I thought someone might hack my account but when I check the link attached to the mail for unlocking my account it shows winz1 website.

Is info@winz.io your official email address for sending this notification? It’s just odd that someone trying access my account while it’s excluded to any promotion including VIP benefits due to my frequent availing of winz of wheel which you tag me as “abused of bonus” just because I’m winning.

Regardless, I have no concerns if my account was hacked because it’s already a garbage account. It’s just annoying that someone knew my login email on your website while I use an email that I create solely for your casino.

I also experience that sometimes, and I check the location—if I know it’s not me attempting, of course, I click that it wasn’t me. But I’m not talking about casinos in this case.
As for casinos, I haven’t experienced that kind of situation yet.

On the other hand, I can still relate to what you’re saying, because those kinds of experiences can indeed be irritating. Nevertheless, we should remain sensitive
and aware of situations like this.

It’s just odd that I only experienced this issue only on this casino while the email address that I use here is just dedicated for Winz.io

I’m too cautious on my login credentials since I only use my device when playing in the casino. Also those unknown login attempts was gone after I brought it up here while I never change my login credentials.

If there’s truly a hacker he will check my account from time to time for my deposit.

[leo996]

Recently I decided to give another try to this casino, so I did a USDT depo on ERC20 but I sended ETH instead USDT (it seems they not like usuall to be same address if it's same network like on most of casinos, by the way I assume that), so I spoke to the support and he said I will pay 10% fee and I will get them within 60 days:
https://i.postimg.cc/htrsf68T/4a.png

I was okay with that so this process was suppose to be started, then I went to do another two depo of ETH to have some play.

But everything changed yesterday. I asked the support if this "process" started, the support guy, said everything different "I've to ask for it & confirm it":
https://i.postimg.cc/G2ZJWCrw/1a.png
https://i.postimg.cc/3NmC7cJy/2a.png
https://i.postimg.cc/d0N99Cx0/3a.png

Seems a bunch of incompetent people that try to run a casino, in conclusion it doesn't worth depo a penny in here (in my opinion).

3 weeks later , not a single new from them.

[dimonstration]

Recently I decided to give another try to this casino, so I did a USDT depo on ERC20 but I sended ETH instead USDT (it seems they not like usuall to be same address if it's same network like on most of casinos, by the way I assume that), so I spoke to the support and he said I will pay 10% fee and I will get them within 60 days:
https://i.postimg.cc/htrsf68T/4a.png

I was okay with that so this process was suppose to be started, then I went to do another two depo of ETH to have some play.

But everything changed yesterday. I asked the support if this "process" started, the support guy, said everything different "I've to ask for it & confirm it":




Seems a bunch of incompetent people that try to run a casino, in conclusion it doesn't worth depo a penny in here (in my opinion).

3 weeks later , not a single new from them.

I’m surprised that your case was ignored because their live support was very active. Can you share screenshot for your attempt to contact them but no reply?

But your case is already out of their service scope while helping you is just a gesture of kindness to recover your funds. But I’m do get your point on why you commit this error because casino usually use same wallet address on same blockchain token.

Maybe @holydarkness has contact to this casino?

[leo996]

Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some other places ).

I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ). Also nothing about such stuff in their terms & conditions.

[dimonstration]

Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some casinos like rollbit as example ).

60 days is the standard maximum duration on case like this but normally they will fixed the problem quickly if you keep asking for an update or you manage to get in touch with their Bitcointalk representative.

I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ).

It’s a kind gesture because casino usually put a note/warning that you will lose your funds if you deposit wrong token. It’s considered as loss but they are giving you consideration to recover your funds due to your own mistake.

[leo996]

Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some casinos like rollbit as example ).

60 days is the standard maximum duration on case like this but normally they will fixed the problem quickly if you keep asking for an update or you manage to get in touch with their Bitcointalk representative.

I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ).

It’s a kind gesture because casino usually put a note/warning that you will lose your funds if you deposit wrong token. It’s considered as loss but they are giving you consideration to recover your funds due to your own mistake.

About the delay, that's why I reply, cuz usually this matters are solved within a week. Sorry for the first reply that wasn't completed, yes I contacted them and get some of that AI template answer.

By they're terms & conditions this ain't a "kindly gesture", even worse cuz they have a "refund policy". A "kindly gesture" as example, is where you got in terms and you also get a warning but they will still help by paying a fee so is not the case.

[dimonstration]

Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some casinos like rollbit as example ).

60 days is the standard maximum duration on case like this but normally they will fixed the problem quickly if you keep asking for an update or you manage to get in touch with their Bitcointalk representative.

I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ).

It’s a kind gesture because casino usually put a note/warning that you will lose your funds if you deposit wrong token. It’s considered as loss but they are giving you consideration to recover your funds due to your own mistake.

About the delay, that's why I reply, cuz usually this matters are solved within a week. Sorry for the first reply that wasn't completed, yes I contacted them and get some of that AI template answer.

This matter is not typically solved within a week unless casino already have support dedicated on this specific case. But this case is special since it’s an error to your side that requires personnel to work out of their scope of work that’s why they ask for fees.

By they're terms & conditions this ain't a "kindly gesture", even worse cuz they have a "refund policy". A "kindly gesture" as example, is where you got in terms and you also get a warning but they will still help by paying a fee so is not the case.

Let’s not complicate over a non trivial thing. We just consider it as kind gesture since your funds supposed to lost already if the casino will stick to their rules that you will lose fund if you deposit different currency on address dedicated for specific token.

I hope you will get back your funds.

[winz.io]

@leo996: Your case was submitted to our payments provider on the 6th of September, and the recovery process officially started that same day. As we mentioned earlier, our provider has informed us that such cases may take up to 60 days to be resolved.

At the moment, we can see that the process is still ongoing, but not yet finalized. We kindly ask you to wait for the given timeframe to pass, as these cases unfortunately cannot be expedited on our side. Please be assured that once the recovery is completed, you will be updated immediately.

[leo996]

Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some casinos like rollbit as example ).

60 days is the standard maximum duration on case like this but normally they will fixed the problem quickly if you keep asking for an update or you manage to get in touch with their Bitcointalk representative.

I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ).

It’s a kind gesture because casino usually put a note/warning that you will lose your funds if you deposit wrong token. It’s considered as loss but they are giving you consideration to recover your funds due to your own mistake.

About the delay, that's why I reply, cuz usually this matters are solved within a week. Sorry for the first reply that wasn't completed, yes I contacted them and get some of that AI template answer.

This matter is not typically solved within a week unless casino already have support dedicated on this specific case. But this case is special since it’s an error to your side that requires personnel to work out of their scope of work that’s why they ask for fees.

By they're terms & conditions this ain't a "kindly gesture", even worse cuz they have a "refund policy". A "kindly gesture" as example, is where you got in terms and you also get a warning but they will still help by paying a fee so is not the case.

Let’s not complicate over a non trivial thing. We just consider it as kind gesture since your funds supposed to lost already if the casino will stick to their rules that you will lose fund if you deposit different currency on address dedicated for specific token.

I hope you will get back your funds.

Hi @dimonstration , I will be more than happy to lose funds if was in terms i signed but isn't, that terms & conditions needs to be respected from both parts: customer & seller, that's how it work.

@leo996: Your case was submitted to our payments provider on the 6th of September, and the recovery process officially started that same day. As we mentioned earlier, our provider has informed us that such cases may take up to 60 days to be resolved.

At the moment, we can see that the process is still ongoing, but not yet finalized. We kindly ask you to wait for the given timeframe to pass, as these cases unfortunately cannot be expedited on our side. Please be assured that once the recovery is completed, you will be updated immediately.

Hi, @Winz, finally a decent answer, you need to update support AI templates answers (cuz they wrote me: our team working on).

[dimonstration]

Hi, I will wait the 60 days ( they said me I will have to wait up to 60 days ) to pass before making a accusation obviously. I was just saying they're very slow 🐌 ( usually similar stuff is solved within a week in some casinos like rollbit as example ).

60 days is the standard maximum duration on case like this but normally they will fixed the problem quickly if you keep asking for an update or you manage to get in touch with their Bitcointalk representative.

I'm not sure why some people calls it 'kindly gesture' we ain't depo to do some donations to casinos. If you have weird depo methods and not as usuall put some alerts as on all the casinos ( rollbit just eth network had alert, betfury minimum depo had it and much more ).

It’s a kind gesture because casino usually put a note/warning that you will lose your funds if you deposit wrong token. It’s considered as loss but they are giving you consideration to recover your funds due to your own mistake.

About the delay, that's why I reply, cuz usually this matters are solved within a week. Sorry for the first reply that wasn't completed, yes I contacted them and get some of that AI template answer.

This matter is not typically solved within a week unless casino already have support dedicated on this specific case. But this case is special since it’s an error to your side that requires personnel to work out of their scope of work that’s why they ask for fees.

By they're terms & conditions this ain't a "kindly gesture", even worse cuz they have a "refund policy". A "kindly gesture" as example, is where you got in terms and you also get a warning but they will still help by paying a fee so is not the case.

Let’s not complicate over a non trivial thing. We just consider it as kind gesture since your funds supposed to lost already if the casino will stick to their rules that you will lose fund if you deposit different currency on address dedicated for specific token.

I hope you will get back your funds.

Hi @dimonstration , I will be more than happy to lose funds if was in terms i signed but isn't, that terms & conditions needs to be respected from both parts: customer & seller, that's how it work.

Hey men, Usually casino have a note that your funds will be lose if you deposit a wrong token but on this case you’re right as per checking again the deposit page of winz.io

I’m with you here about your funds recovery.

@winz.io, by mean that you can’t expedite the process on your side means you are using 3rd party for your deposit?

[winz.io]

@winz.io, by mean that you can’t expedite the process on your side means you are using 3rd party for your deposit?

Yes, that’s correct — we are using the CoinsPaid payment gateway to process deposits and withdrawals. This is a trusted third-party provider that ensures secure and reliable crypto transactions.

[dimonstration]

@winz.io, by mean that you can’t expedite the process on your side means you are using 3rd party for your deposit?

Yes, that’s correct — we are using the CoinsPaid payment gateway to process deposits and withdrawals. This is a trusted third-party provider that ensures secure and reliable crypto transactions.

Thanks for clarifying this, Now I understand the long waiting for this issue since this can be done quickly if you have your payment provider.

Anyway, it’s good that you are still active dealing with the concern and the professionalism on handling case like this since there’s some casino that doesn’t allowed coin recovery that sent on mistakenly to different blockchain.

@leo996 the only thing you can do is wait and give us update if your issue still persist after the given timeline.

[leo996]

@winz.io, by mean that you can’t expedite the process on your side means you are using 3rd party for your deposit?

Yes, that’s correct — we are using the CoinsPaid payment gateway to process deposits and withdrawals. This is a trusted third-party provider that ensures secure and reliable crypto transactions.

Thanks for clarifying this, Now I understand the long waiting for this issue since this can be done quickly if you have your payment provider.

Anyway, it’s good that you are still active dealing with the concern and the professionalism on handling case like this since there’s some casino that doesn’t allowed coin recovery that sent on mistakenly to different blockchain.

@leo996 the only thing you can do is wait and give us update if your issue still persist after the given timeline.

Hi obviously I will. Btw to clarify we ain't talk about wrong blockchain it was erc20 and sended eth instead usdt and seems ain't supporting as usual , if I do same on others I got my funds.

[khaled0111]

Hi obviously I will. Btw to clarify we ain't talk about wrong blockchain it was erc20 and sended eth instead usdt and seems ain't supporting as usual , if I do same on others I got my funds.

Well, although the transaction was on the same network, you still sent the coins to the wrong address. Some payment gateways provide a different addresses for different tokens even if they are on the same network. It’s just how they work.
The good thing is that they will help you recover your coins although it may take some time. The eta is 60 days, but hopefully it will take less than that (23 days have passed already).
Right now, there isn’t much that can be done but to wait, unfortunately.

[Johnlomape]

Well, although the transaction was on the same network, you still sent the coins to the wrong address. Some payment gateways provide a different addresses for different tokens even if they are on the same network. It’s just how they work.
The good thing is that they will help you recover your coins although it may take some time. The eta is 60 days, but hopefully it will take less than that (23 days have passed already).
Right now, there isn’t much that can be done but to wait, unfortunately.

This is shocking to me...how can different tokens on the same network have different addresses? Is there a pool of addresses for each transaction? This is my first time seeing this and it's shocking to know. What know nothing about this kind of transaction but what I know is that different tokens ought to have the same address when they are on same network. If different tokens have different addresses even when they are on same network, that looks like a big stress and a waste of addresses for transaction. Can you show me some examples of this? Maybe I'm curious!

[leo996]

Well, although the transaction was on the same network, you still sent the coins to the wrong address. Some payment gateways provide a different addresses for different tokens even if they are on the same network. It’s just how they work.
The good thing is that they will help you recover your coins although it may take some time. The eta is 60 days, but hopefully it will take less than that (23 days have passed already).
Right now, there isn’t much that can be done but to wait, unfortunately.

This is shocking to me...how can different tokens on the same network have different addresses? Is there a pool of addresses for each transaction? This is my first time seeing this and it's shocking to know. What know nothing about this kind of transaction but what I know is that different tokens ought to have the same address when they are on same network. If different tokens have different addresses even when they are on same network, that looks like a big stress and a waste of addresses for transaction. Can you show me some examples of this? Maybe I'm curious!

cit.: Yes, that’s correct — we are using the CoinsPaid  

It seems some of that basic fiat api payments , like you depo, crypto arriving at they main (also is creepy calling it "recover"  cuz the eth reach their main erc20 (multichain portafoglio), where also usdt-erc20 goes   ), once arrived there's an API callback to winz, which gonna obviously fail, cuz script expecting USDT info (USDT != ETH).