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[yudi09]

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.

Providing personal information is something that every player avoids the most. I think this answer will be welcomed by users as there are positive points.
The privacy of each player must be a top priority that needs to be maintained. If a gambling platform prioritises this, every user will get comfort and the platform will experience an increase in players in every game available.

[gunhell16]

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.
So let me give a bit of a generic answer, perhaps this could help both Mahdirakib and as a general guidance.
We offer bonuses without wagering, mostly no problem with that as we have a decent risk score system for risk evaluation. However, in some cases, we still get issues, which is not surprising with zero wagering: ~~

You have problem with me. I have no problem if you share the evidence where you found that I used multiple accounts or other abusive thing on your platform. I had asked your support agent to send me my bets data (two days ago), but they haven't sent it yet. At first they told me to submit my KYC documents in order to receive the full game history . Where is the connection of KYC with my bets data?

The support agent also told me that they are asking for my KYC documents as I have always successfully made withdrawal after trying the free spins bonuses. Which is the most funniest thing I have ever heard in my gambling history. Winning or losing depends on our luck. I had lost few deposits on your platform. Therefore, you wanted that I should have continued my betting to loss my deposit always. How funny is it!!

Based on your statement Sir, it sounds like you are accused of having more than one account on their platform. Sometimes I think with other gambling platforms it's just their strategy to say that you have created multiple accounts so that you can't release the assets you have on their platform. or as you said, there is also the fact that what you deposited is what they want to go to them via your betting on the games that they have.

It seems like the cryptocurrency gambling platform is really wild and greedy for money. And it's hard to believe, this casino hasn't even been in the industry long enough to show this style.

[Strongkored]

Many user encounter this same situation and it’s really a dilemma to provide KYC over the funds stuck in there.

A dilemma that will always be a drama, does not require KYC but will become a must when the casino sees something suspicious. I don't mean to side with a player or casino because I too faced the same thing he faced, the casino accused the player of cheating (whatever it was) but the player could not prove that he was an honest player, and only KYC is available to prove the player's honesty.

[wiss19]

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.

Your team are doing a right thing as privacy for users should be one of first priorities.

No matter how serious or how many accusation against your casino, privacy of users must be protected. If anything to be shared to resolve any accusation, personal information should be hidden. For full details, it should be done in support ticket only. Such information should never be shared publicly on this forum or anywhere else.

In complicated cases, it can be shared to mediators for further investigation but with agreement with your user first.

It would definitely be a bad situation if they shared information, but assume that there is a scammer, and you have the information of that scammer, would you not share it? There are many places that share the doxxed information of scammers, like for example the launchpad pinksale does that very often, they usually have the doxxed information of projects and that means if the project does a rugpull and steals everyone’s money, they share the doxxed information of everyone involved.

Those kind of stuff do matter at certain times when the information you share are about people who are scammers and thieves, but not in general for regular gamblers.

[winz.io]

As it was correctly pointed out we do not share any customer’s personal information in forums as well as detection methods as discussing this openly would backfire.
So let me give a bit of a generic answer, perhaps this could help both Mahdirakib and as a general guidance.
We offer bonuses without wagering, mostly no problem with that as we have a decent risk score system for risk evaluation. However, in some cases, we still get issues, which is not surprising with zero wagering: ~~

You have problem with me. I have no problem if you share the evidence where you found that I used multiple accounts or other abusive thing on your platform. I had asked your support agent to send me my bets data (two days ago), but they haven't sent it yet. At first they told me to submit my KYC documents in order to receive the full game history . Where is the connection of KYC with my bets data?

The support agent also told me that they are asking for my KYC documents as I have always successfully made withdrawal after trying the free spins bonuses. Which is the most funniest thing I have ever heard in my gambling history. Winning or losing depends on our luck. I had lost few deposits on your platform. Therefore, you wanted that I should have continued my betting to loss my deposit always. How funny is it!!

Mahdirakib, support gave you a bit of a ridiculous answer, they should have of course sent you the full history. Also, support is supposed to escalate all questions to the security team when it concerns any issues as them and only them are qualified to give the appropriate answers. I will raise it with operations and ask them to get back to you.

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[tranthidung]

It would definitely be a bad situation if they shared information, but assume that there is a scammer, and you have the information of that scammer, would you not share it?

Should not share. Because you should not arbitrarily break your ToS as well as reject to protect user's privacy by any reason.

You can share but personal information should be hidden (blurred). For full detailed sharing, you can wait for police request and submit all related documents to police.

There are many places that share the doxxed information of scammers, like for example the launchpad pinksale does that very often, they usually have the doxxed information of projects and that means if the project does a rugpull and steals everyone’s money, they share the doxxed information of everyone involved.

It is not a reason you dox someone else. As a company, you have to obey to law and as I know, law is against doxing others. It is for the safety of a company and avoid any unnecessary lawsuit. In some nations, company has to obey to GDPR too.

• General Data Protection Regulation

Even in Bitcointalk forum, doxing is not allowed. You can read it in forum rules.

Q: What about deleting DOXes?
A: Nope, we don't delete them either as long as they comply with the following rules:

<...>
1. Personal information must be confined to the new "investigations" board (under Scam Accusations), which is only visible to Members and above. Personal information is defined as anything which links a user's online identity (username, email, etc.) to their meatspace identity, excluding links that the person himself has posted. It is not allowed to post somebody's personal information in any other public place, including in signatures.
2. It is not allowed to post someone's dox if it is especially obvious that you're just using the dox as a weapon. For example, if there are no remotely-plausible trade complaints, then the person can't be a scammer, and their dox should not be posted.
3. As before, anything that the legacy insecure government/banking system requires to be secret is not allowed anywhere. This includes social security numbers, credit card numbers, and certain account numbers.
<...>

Why aren't they deleted? Because such doxing is just compiling information about a user already available publicly, often via search engines.

[wiss19]

Should not share. Because you should not arbitrarily break your ToS as well as reject to protect user's privacy by any reason.

You can share but personal information should be hidden (blurred). For full detailed sharing, you can wait for police request and submit all related documents to police.

There are many places that share the doxxed information of scammers, like for example the launchpad pinksale does that very often, they usually have the doxxed information of projects and that means if the project does a rugpull and steals everyone’s money, they share the doxxed information of everyone involved.

It is not a reason you dox someone else. As a company, you have to obey to law and as I know, law is against doxing others. It is for the safety of a company and avoid any unnecessary lawsuit.

Should not share it is your opinion, I am not entirely sure if that should be the rule though.

I feel like anyone who steals money from anyone should be doxxed, if not here, then on their twitter, we are talking about thieves here, scammers, how could we not disregard their right to privacy when what they did is a miles worse? Of course you may not believe that they should be doxxed, that’s your opinion and everyone has their right to have an opinion, but my own is to share it, and spread it as much as you can, hell even airdrop some money for everyone who retweet it, to spread it even further, TT it on twitter if you can. Shame should be brought to people who scam, as harsh as possible.

[Mahdirakib]

I would like to give an update here of my issue.
I don't had the intention to submit my KYC documents to receive my withdrawal from winz.io. But I have submitted my personal documents today to prove that I hadn't done anything wrong at Winz.io casino. Because, I have seen that some forum members were raising question about my transparency in gambling. Here is the answer to them.



The email support team was very friendly and helpful to complete the process. Thank you OP for taking the steps to send me the full game history data.
Therefore, I have no problem with Winz.io casino. Still I would like to tell everyone that winz.io isn't the perfect place for those gamblers who give priority to the anonymity.

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[danadc]

I would like to give an update here of my issue.
I don't had the intention to submit my KYC documents to receive my withdrawal from winz.io. But I have submitted my personal documents today to prove that I hadn't done anything wrong at Winz.io casino. Because, I have seen that some forum members were raising question about my transparency in gambling. Here is the answer to them.



The email support team was very friendly and helpful to complete the process. Thank you OP for taking the steps to send me the full game history data.
Therefore, I have no problem with Winz.io casino. Still I would like to tell everyone that winz.io isn't the perfect place for those gamblers who give priority to the anonymity.

Well, that is something that is very good and that also speaks highly of you for your work in giving and providing everything related to KYC, it is something that not everyone does, some prefer to leave that balance there without moving it, just to preserve anonymity, Regarding what you say, KYC is already something very normal for me, most of all casinos, the first thing they do is ask for KYC, I cannot deny that sometimes it is complicated for me, because I have to live in a country that it is not mine to get certain documents, people are very jealous with their documents and think that as a migrant they will cheat.

[tranthidung]

Well, that is something that is very good and that also speaks highly of you for your work in giving and providing everything related to KYC, it is something that not everyone does, some prefer to leave that balance there without moving it, just to preserve anonymity, Regarding what you say, KYC is already something very normal for me, most of all casinos, the first thing they do is ask for KYC

It is inconvenience and it is a very first feeling for people. However, it they really want to use that service because of its top-notch services, quality and other reasons, they will accept KYC requirement.

The point is they must have reasons to to this: reason to use that service, reason to trust that platform will protect their personal documents safely enough. Trust or not, when you submit your document to a third party platform, it's no longer fully controlled by yourself.

I cannot deny that sometimes it is complicated for me, because I have to live in a country that it is not mine to get certain documents, people are very jealous with their documents and think that as a migrant they will cheat.

KYC should be done with your own identity documents, not a bought or borrowed one. Because later platforms might require to you verify your identity again by a suspicious login, game play or withdrawal. If you bought or borrowed documents, I am sure you will be in big trouble in such situation.

[rodskee]

I would like to give an update here of my issue.
I don't had the intention to submit my KYC documents to receive my withdrawal from winz.io. But I have submitted my personal documents today to prove that I hadn't done anything wrong at Winz.io casino. Because, I have seen that some forum members were raising question about my transparency in gambling. Here is the answer to them.



The email support team was very friendly and helpful to complete the process. Thank you OP for taking the steps to send me the full game history data.
Therefore, I have no problem with Winz.io casino. Still I would like to tell everyone that winz.io isn't the perfect place for those gamblers who give priority to the anonymity.

Good to see that finally you got your funds back , but yeah it is good to remind everyone that if they don't wanna do KYC then Winz.io is not their Site to play on , but taking all those things at least it is proven that you and the winz.io team only wanted to do business and there is nothing to be afraid from other players to deal with them unless about KYC procedure.

Hope that all gambling site has this kind of process in which once provided the documents , everything will be at place and no other issues will be arise .

[famososMuertos]

@winz.io
Thanks for the management and support, my concern was resolved.

Regards,
fM.

[winz.io]

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[Coin_trader]

I would like to give an update here of my issue.
I don't had the intention to submit my KYC documents to receive my withdrawal from winz.io. But I have submitted my personal documents today to prove that I hadn't done anything wrong at Winz.io casino. Because, I have seen that some forum members were raising question about my transparency in gambling. Here is the answer to them.



The email support team was very friendly and helpful to complete the process. Thank you OP for taking the steps to send me the full game history data.
Therefore, I have no problem with Winz.io casino. Still I would like to tell everyone that winz.io isn't the perfect place for those gamblers who give priority to the anonymity.

Good to see that finally you got your funds back , but yeah it is good to remind everyone that if they don't wanna do KYC then Winz.io is not their Site to play on , but taking all those things at least it is proven that you and the winz.io team only wanted to do business and there is nothing to be afraid from other players to deal with them unless about KYC procedure.

Hope that all gambling site has this kind of process in which once provided the documents , everything will be at place and no other issues will be arise .

To be honest, All trusted gambling casino has this kind of process in terms of handling issue that involves potential violation for ToS. The funds are immediately given back to the player or restore the gambling account in case the KYC provided by the user didn't match to the existing KYC of players that committed violation in the past. The issue will not escalate if he follow the casino requirements to release his fund which he still do later on. Casino will not yield to a user demand since they are protected by the ToS if they feel that the user violates there ToS.

I believe crypto casino will start to tighten they KYC implementation not just because of the law but rather to protect them from abused on there bonuses that they are giving away to all new members and on regular players that participating on tournaments just to claim rewards.

[Shaha98]

Well, that is something that is very good and that also speaks highly of you for your work in giving and providing everything related to KYC, it is something that not everyone does, some prefer to leave that balance there without moving it, just to preserve anonymity, Regarding what you say, KYC is already something very normal for me, most of all casinos, the first thing they do is ask for KYC

It is inconvenience and it is a very first feeling for people. However, it they really want to use that service because of its top-notch services, quality and other reasons, they will accept KYC requirement.

The point is they must have reasons to to this: reason to use that service, reason to trust that platform will protect their personal documents safely enough. Trust or not, when you submit your document to a third party platform, it's no longer fully controlled by yourself.

I cannot deny that sometimes it is complicated for me, because I have to live in a country that it is not mine to get certain documents, people are very jealous with their documents and think that as a migrant they will cheat.

KYC should be done with your own identity documents, not a bought or borrowed one. Because later platforms might require to you verify your identity again by a suspicious login, game play or withdrawal. If you bought or borrowed documents, I am sure you will be in big trouble in such situation.

Correct, KYC by own personal data should be filled with identification. Because whenever you fill with personal identity your stuff will be valid and no problem later. Whenever you verify with correct information you will not face any problem to login to game platforms I think it will be fully legitimized.

[Plaguedeath]

Correct, KYC by own personal data should be filled with identification. Because whenever you fill with personal identity your stuff will be valid and no problem later. Whenever you verify with correct information you will not face any problem to login to game platforms I think it will be fully legitimized.

It doesn't make sense if there's a person who using someone KYC or fake KYC, it just show if he's didn't read the sites TOS and just blatantly create a new account. Maybe he doesn't have any problem for today, tomorrow, next month etc, but when next year the casino has increase their rule, there's will be a problem for the gamblers. If someone doesn't comfortable to give his KYC, it's better to not gamble on KYC casino.

[tabas]

Correct, KYC by own personal data should be filled with identification. Because whenever you fill with personal identity your stuff will be valid and no problem later. Whenever you verify with correct information you will not face any problem to login to game platforms I think it will be fully legitimized.

Those that will comply with the use of others identity instead of making things easier, they are just complicating things and making things harder.

If someone doesn't comfortable to give his KYC, it's better to not gamble on KYC casino.

And before depositing, better to ask it first or do some research and clarify on how much is the maximum amount for deposit and withdrawal without being required to kyc.

[ethereumhunter]

Correct, KYC by own personal data should be filled with identification. Because whenever you fill with personal identity your stuff will be valid and no problem later. Whenever you verify with correct information you will not face any problem to login to game platforms I think it will be fully legitimized.

It doesn't make sense if there's a person who using someone KYC or fake KYC, it just show if he's didn't read the sites TOS and just blatantly create a new account. Maybe he doesn't have any problem for today, tomorrow, next month etc, but when next year the casino has increase their rule, there's will be a problem for the gamblers. If someone doesn't comfortable to give his KYC, it's better to not gamble on KYC casino.

I think it can happen to some gamblers who are used to having multiple accounts and borrowing someone else's identity is normal for them. But I don't know whether he can still play safely or can cause problems for him later in the future, he will continue to do so. So if you don't want to get into any problems in the future, you should only use one account for one identity to be comfortable playing gambling. And if you can win a lot of money, the casino team will also not suspect you and end up checking.