ProBit exchange and their poor support system.

[Shohag123]

I have to use so many exchanges because I am a bounty hunter and I hold some coin.Recently I am using probit exchange.So far my experience is good but 4-5 days I have a problem after deposit.I have deposited 1.16 BNB from Mxc exchange to Probit exchange.But mistakenly I didn't use memo while depositng BNB.So its natural that my deposit has not come.So at first I didn't know I didnot use  memo so I have mailed mxc exchange first and they send me transaction id and told me to ask probit exchange.And they gave me eply within 20 minutes.And I have contacted probit like 4-5 days ago.But they didn't give me any responses.Bot replied and told me they will contact me.So far they didn't contact me.

So I am very disappointed with Probit support.So do anyone know how many days require to answer by probit support.I think its not very good for exchange that don't have a live chat support and don't reply messages for 5 days.

And last will probit give me my BNB back or it will lost forever??

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[Tytanowy Janusz]

Just use their telegram. https://t.me/ProbitEnglish

14k probit users are there. I'm sure than more than here And response from telegram admins is better than from randoms from internet

[CucakRowo]

Usually an exchange support team will reply your issues within up-to  3-5 working days.
As i saw,  probit also has a Twitter account (which is quite active link : https://twitter.com/ProBit_Exchange) and a telegram group (telegram link was mentioned by the member above my post).
My advice, besides waiting for an answer from the support team through your email. Perhaps you can try to send a message through their twitter account or ask directly through their telegram account. Btw i dont have any account in probit.

[alik111]

Here is nothing to worry and Probit will obviously give you your deposited bnb because you haven't put wrong address and your funds are now to Probit wallet.
So they just will be sure and will deposit to your account.So let's try to keep contacting to Probit.

[alik111]

Just use their telegram. https://t.me/ProbitEnglish

14k probit users are there. I'm sure than more than here And response from telegram admins is better than from randoms from internet

Thank you.I thought they don't have any telegram.I have tried to search in my telegram but their channel didn't show.Actually I always try to chat in telegram first because in telegram response is very first.And thank you for giving the telegram link.I hope to get my BNB back.

Plz correct your quote properly you have done a little bit mistake while replying.
Just edit your quote option and resave.

[thesmallgod]

I have used probit a couple of time and I didnt have any problem with them. The problem that makes most exchange reply late to ticket is most time due to limited number of staffs dedicated for that. Secondly, many support ticket that require response like you but limited staff might take time. I do not have idea where probit business is located but if it is in a country with high amount of muslims,then it might be due to the festive period. I will advice not to send another support ticket but rather contact them through social media especially on telegram if they have any.

[iamaruf]

Sorry to hearing that but till now I didn't face any problem in probit. You should ask on their telegram or twitter. One thing you have to know never make trx exchanger to exchanger because if you faced some problem you have to suffer long time even low quality exchanger will make a issue & your coin will be vanished. So try to deposit from personal wallet.

[Yamifoud]

You didn't mention that you have created a ticket for this because it is much better to have this than simply sending them for TX ID. And also, you can't expect them to reply immediately even the other exchanges because they'll might have several cases that are on the line-up before yours. It probably we can say that they have a poor support system but we also have to understand them.

I could suggest to you is to have a follow-up ticket so your request will be appear again at their screen, I often used that especially when we can't have a reply for that long. 5days past, pretty disgusting, and that gives doubts about how many tickets they solve every day.

[jossiel]

Use all of their contacts that you can so they will notice your concern. Aside from emailing them or contacting them through support.

Try to contact them with the given telegram channel by Tytanowy.

4-5 days has passed and likely your email to them has been covered by new inquiries.

[Zemomtum]

They are very slow and nonresponsive when it comes to supporting, not only that, they are the culprit of listing ungenuine projects with 100% bonus. Those who are using it should be careful about the project they are trading on. Most of them are just shit.

[rodskee]

Use all of their contacts that you can so they will notice your concern. Aside from emailing them or contacting them through support.

Try to contact them with the given telegram channel by Tytanowy.

4-5 days has passed and likely your email to them has been covered by new inquiries.

You need to keep following it up and use those channels to communicate with their supports
the team might have lots of inquiries
There's a need of keep following it up and look for any advise coming from them to resolve
this issue, there's nothing you can do.
The chance of getting it back can only be answered by ProBit as per your statement where
Mxc exchange already gave you transaction info
Everything now is in the hand of ProBit keep trying by means of following up your queries.

[elda34b]

Where exactly did you send your complain? Maybe you send it to their promotional e-mail or stuff like that?
I don't use Probit but they're not as bad as Hotbit or Hitbtc, at least last time I checked them out. Be careful when you try to seek help from Telegram, I'm pretty sure scammers will contact you as soon as you post your issue there.

[maydna]

I think you can give them time to reply to your message as I believe they have any questions from the other members who need a reply from them. But if they don't give any response for 2 weeks, you can back to message them and ask about your problem. We know that many others exchange have a weak support system, or they are late to reply to our message because we are not the only ones that have a problem. So you need to wait for a while, and if they finally give your BNB, I think you don't have to stay at their exchange, and you can move to the other exchanges.

[princerepon]

I do trade couple of times in probit exchange. I didn't face any kinda problem like this cause i never face any problem while i trade. Of course an exchange have hundreds of clients and it's okey to be late sometimes but 5 days is much longer than i thought. If they want to become a top quality exchange platform then they should increase their customer service properly. In your first reply someone said to contact with them in via telegram group. I also think it's a good way than mail service. But of course make sure you are deal with right admin.

[electronicash]

when you send a ticket, you might wanna escalate it to high risk to get reply faster. i always do this even with just a simple inconvenience. though i haven't tried probit yet maybe that will work for you too. exchanges always have poor support even binance will keep you waiting for 10 days as i have tried. with you being a customer already means you don't need to sign up anymore. also use the chat support or the telegram.

[rexxarofmoknathal]

So I am very disappointed with Probit support.So do anyone know how many days require to answer by probit support.I think its not very good for exchange that don't have a live chat support and don't reply messages for 5 days.

And last will probit give me my BNB back or it will lost forever??

I think best course of action for a quicker response is to contact them through telegram or even Twitter. This will bring attention to your case wanting the support them to be dealing with the issue asap. As for you being able to get your tokens back in theory so long as they've been deposited on their exchange and can prove this there shouldn't be a problem - but still best to try your hardest to get back what's yours.

And if after going through it still not possible then at least you know which exchange you'll never be using again.

[carlfebz2]

So I am very disappointed with Probit support.So do anyone know how many days require to answer by probit support.I think its not very good for exchange that don't have a live chat support and don't reply messages for 5 days.

And last will probit give me my BNB back or it will lost forever??

I think best course of action for a quicker response is to contact them through telegram or even Twitter. This will bring attention to your case wanting the support them to be dealing with the issue asap. As for you being able to get your tokens back in theory so long as they've been deposited on their exchange and can prove this there shouldn't be a problem - but still best to try your hardest to get back what's yours.

And if after going through it still not possible then at least you know which exchange you'll never be using again.

This is the risk on using up unknown exchangers yet this is my first time on hearing out this exchange name.As a bounty hunter you would really have no choice but to deal up with this kind of randomness

towards using various exchange and part of the risk is on when you suddenly face up problems or issues that would really be hard to be resolved yet you wouldnt know on these sites legitimacy on the first place.

On support matter then he would need to contact all of those mediums and wait up for the response.There are no other options left but hoping that they would respond soon.

[arwin100]

So I am very disappointed with Probit support.So do anyone know how many days require to answer by probit support.I think its not very good for exchange that don't have a live chat support and don't reply messages for 5 days.

And last will probit give me my BNB back or it will lost forever??

I think best course of action for a quicker response is to contact them through telegram or even Twitter. This will bring attention to your case wanting the support them to be dealing with the issue asap. As for you being able to get your tokens back in theory so long as they've been deposited on their exchange and can prove this there shouldn't be a problem - but still best to try your hardest to get back what's yours.

And if after going through it still not possible then at least you know which exchange you'll never be using again.

This is the risk on using up unknown exchangers yet this is my first time on hearing out this exchange name.As a bounty hunter you would really have no choice but to deal up with this kind of randomness

towards using various exchange and part of the risk is on when you suddenly face up problems or issues that would really be hard to be resolved yet you wouldnt know on these sites legitimacy on the first place.

On support matter then he would need to contact all of those mediums and wait up for the response.There are no other options left but hoping that they would respond soon.

Many people still going to unknown exchange where we know the risk is so high and just cried out here once issue came and maybe best for us if we are capital conscious person over our trade best is to go always on top tier exchange where reputation already tested and they will not take down their users easily.

So for now since issue has been occured I think your suggestion about contacting them in any means and wait for their reply is the only option.

[maxreish]

It is just the memo you failed to input. I somehow did this so many times with the other wallets and there's nothing wrong receiving the coins. But upon searching, I found this one;

*Important Note about Memos

There are some tokens such as XRP that require a specific memo to be inputted. If you forget to specify the memo you will need to send a ticket to ProBit Support for assistance in recovering your transaction. Remember, that our admins will never ask you for your password or for you to transfer money. Only emails from support@probit.com are real admins.

While other exchange need not required memo to be input when sending transactions, seems like probit do strict requirements about it.

Have you already submitted ticked containing your concerns to their support? If bot replied as you've said, just wait and they will solve it for you.

[muratsink]

Have you try contact on telegram channel? maybe using support on probit exchange will be delay and low respond and you must use telegram channel and ask admin why your transaction is not process, by the way I use probit when trading many coin received from bounty campaign and running well when deposit and withdraw.