Hi guys,
In relation to this, the matter has been discussed several times via email with the player. We won't be revealing the content of the email publicly, this is for the player to share only if they choose to do so.
We have multiple levels of checks put in place at different points of the player's journey with us. We are in contact with the player at certain stages to clarify situations that may arise due to our checks.
It has been pointed out on the forum that a lot of situations are arising at the moment in regards to Ukrainian and Russian Table tennis. This is no coincidence. As always, we urge all forum users to think critically about such patterns and the potential motives behind them.
As for veriff, all veriff is an online personal ID verification service, and when you submit your documents properly, it says “accepted” - this is only the case that the documents have been uploaded correctly. Veriff does not make the decision on any matter related to our sportsbook. The information is then provided to our team and we make the FINAL decision on the account matters based on all information in front of us, NOT SOLELY on the KYC efforts.
In regards to the player's claim about "never received proper information" from us, this is just plain and simple untrue. Our processes for checking and communicating with players are robust and we’re confident in them.
Added to this, bringing up cases in the past from 2017 to give some sort of credibility to a current case is just grasping at straws here.
If we suspect and issues we gather all information required to make a business decision and then choose the course of action. We payout true and legitimate winnings on a minute by minute basis. For those who have been with us, you would have seen this to be the case on all occasions for several years.
So please understand if we need to take action if we identify the a case to be an illegitimate win - as do all sportsbooks in the industry.
The deposit, in this case, has been returned to the player.. (0.4279btc) and the account shall remain shut. The player has left with the amount of BTC they started with.
I’d like to take this time to reinforce and remind all players to gamble responsibly in these current uncertain times.
There are some very concerning quotes here and we take them very seriously. Betting is a form of entertainment and we certainly would never want a player to be in any distress from betting. We have processes in place to help players and will always be vigilant in seeing these through.
thank you and regards,
Steve,
Sportbset.io
Sorry but your response is full on nonsense.
FIRST, Veriff stated "Successfully Verified", nothing about "accepted", "uploaded" or "uploaded successfully", as you are mentioning. Also, as I have already said, I even sent you extra docs. that were not asked, such a selfie of myself, holding my passport and a paper with my username written on it (I was already reading MANY of the complains around the internet and I was trying to make sure you could not deny that my KYC was successful).
You say that you do not solely make your final decision on the KYC resolution, but then why everyone is asked to go through the same exact stages? Why are your automated emails being sent on the same generic order? There is not a specific decision to be made here, you are only making random players to go through your sole and odd harrassment, and at the end you
ALWAYS keep no less than the player's profits.
SECOND,
I have never received proper communication, assistance or information from you. This must be clear, I sent you many emails and I was NEVER answered to any of my specific questions. You based your "assistance" on sending me a single automated reply on a 24-48h basis. Moreover, you have not discussed anything else than what is seen on the emails that I have publicly shared. These are exact to the emails shared on several other complaints against you, what are you suggesting you discussed with me? In short, nothing, your claims are ridiculous.
After so many days of shitty assistance, I even opened this account on bitcointalk to reach out to you in private and your replies were all the same, like " I will check it" and "they will reply to you asap", nothing else.
In addition, when I was seeing the "great" treatment received by email, I seeked help on the live chat, and they NEVER gave me any assistance, but instead kept on giving more automated messages like "be patient, they will reply you asap", "if you have any issue, send them an email", etc.
THIRD, I would like to remind you that we have been going through very hard times this year, and we have gone through several months on which any top sports leagues were having matches.
Nonetheless, table tennis was playing, and I am not going to lie, I have never played on these matches before, but I gave it a try and it was fun enough as to keep on doing it (also,
I am not Russian/Ukrainian, I do not know if you are trying to say so). If La Liga, ATP, NHL, Premier League,... were playing at the time I am able to bet on live sports, I would be more than happy to place bets on their matches too!
Isn't it allowed to play on live Table Tennis? I will
empathize that I have never played on your site before and on Monday, July 27th, I gave sportsbet.io a try. At the time there were specific table tennis leagues playing, some of which with better markets than others, so here I go. What is wrong with that? I do not mind the leagues, Russian, Turkish, German or Chinese,.. again, what are you trying to say here? (
NONE OF YOUR EXPLANATIONS HAVE NEVER EVER BEEN MENTIONED TO ME BEFORE).
FOURTH, you are saying that if you detect a "illegitimate win",... really? Which one? I posted all my bets, you can expose it here! I dont care! Because there is none, all these are legitimate! You are making up too many excuses regarding my complaint, but you can not escape responsability to expose the truth.
You seized my profits for your on please, as if I was suspected from the so called "multiaccounting", the balance should be returned as it was when it was frozen, nothing less, you can shut the account if you like, but you can not be stealing players funds like this (how many cases like mine around??). If I had lost my deposits, my funds would not move from your pocket and multiaccounting would have never been mentioned.
In short, I believe all you have said are pure made up excuses because I do not even think your "famous" securiry department can even give you a valid reason about why they
stole my funds.
▪︎The funds belong to me so, kindly, give them back to me.Therefore, I would like to ask you to kindly and
honestly justify publicly why lately so many players are having the exact same issue with you.
I am looking forward for your reply.
THANK YOU.
