1xBit.com Coming back to Bitcointalk, Solving all the issues.

[hulla]

It's totally clear that this site intentionally steals from their users but I'm surprised and wonder how inexperienced some people could be despite all the accusations, negative reviews, advice and warning giving about this site some people still make use of the site.
esjohnes, if you can still report the situation on 2plus2 or the crypto forum where they launch their campaign after they are not allowed on this forum maybe you'll get lucky.

[1715164825]

1715164825

[1715164825]

1715164825

[Tim1996]

Hello 1xbit_official, please resolve my issue.
https://bitcointalk.org/index.php?topic=5284893.msg55467283;topicseen#new

I have sent many emails to support and have got no suitable response yet.

[nafrik86]

@1xbit_official


you still haven't solved my problem. I sent you a private message

why you closed my account ?

Your account must already be opened and your funds are available for withdrawal. Check your emails

yes my account is opened. I just got my main money back

[bleedrulez]

Guess this is worth a shot here on bitcointalk.

1xbit confiscated my deposit and winnings which should be over .25 btc in September and closed my account. I was banned from login in and I was sent this email when I contacted them:

"We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions."


I have continually emailed them since September and I am being ignored. None of my bets were arbitrage . I went on a winning streak and basically got my account shut down and winnings seized.

I came across this thread while searching for help on how I could get my money back, or at least bring to the public awareness what I experienced with 1xbit.

I will DM the 1xbit account on this thread to try to get some help, and hopefully get my crypto withdrawn. I will update the thread to share what happens.

[1xbit_official]

We greatly appreciate that you give us a chance by posting your question here on bitcointalk.
While 1xBit team does its best to help you with your problem here you can have a look at recently solved issues:

• Esjohnes

        player's deposits were returned in full
         post: https://bitcointalk.org/index.php?topic=5267172.msg55621485#msg55621485

• Tim1996

        there was an issue with account settings, it was successfully fixed and the account restored
         post: https://bitcointalk.org/index.php?topic=5284893.0

[nasipadang]

1xbit is not here to fix things. They are just here to continue the scam line. The issue resolved with the last user concerns an amount of around 40 mbtc. The big fish keep them and they don't pay them. Then you will receive an email that the company has decided to end all partnerships and that you will only get your deposit back. Should people be happy with that? Deposit 1 BTC, then you win 2 BTC with a final balance of 3 BTC. 1xbit does not like that, so you will only get your deposit back. But, if you lose your money, 1xbit is very happy to do business with you. Everyone is disgusted by this crook gang. There are many unresolved cases, in which 1xbit dismisses the violation of terms and conditions. Just give an explanation. You have a negative trust of -13, but it should actually be -500. And that would still be too little. 1xbit is scam and will continue to be scam for life.

[tippytoes]

1xbit is not here to fix things. They are just here to continue the scam line. The issue resolved with the last user concerns an amount of around 40 mbtc. The big fish keep them and they don't pay them. Then you will receive an email that the company has decided to end all partnerships and that you will only get your deposit back. Should people be happy with that? Deposit 1 BTC, then you win 2 BTC with a final balance of 3 BTC. 1xbit does not like that, so you will only get your deposit back. But, if you lose your money, 1xbit is very happy to do business with you. Everyone is disgusted by this crook gang. There are many unresolved cases, in which 1xbit dismisses the violation of terms and conditions. Just give an explanation. You have a negative trust of -13, but it should actually be -500. And that would still be too little. 1xbit is scam and will continue to be scam for life.

In this forum, we know their bad reputation. However, outside the forum, I believe they have huge number of players. So I'm thinking, this is the reason why they are not diligently resolving issues coming from the forum. Because they can always deceive players outside. But hopefully, there will be smart players that will search first their reputation. Their loss, if at the end they will be duped by this site. I just really hope that they will indeed resolve issues and not add more.

[Joel_Jantsen]

We greatly appreciate that you give us a chance by posting your question here on bitcointalk.
While 1xBit team does its best to help you with your problem here you can have a look at recently solved issues:

Apart from @Tim's issue, all the other issues you've solved seems like your own sock puppet newbie accounts with 2-3 posts. You know, you can't play that card here. If you really want to help solve the existing issues, I can link all the existing cases, and see how you resolve them one by one? You can start on the case posted above by the user bleedrulez and update us on the same?

[1xbit_official]

@blogab, your deposits are returned to you, I can't help you withdrawing your wins as well.

No thats a big lie, I didnt receive my Deposit sum! I made deposit of 0.2 btc and you told me that I can withdraw 0.06 haha

Normally we prefer to not show transaction history in public, but as Blogab keeps accusing us that we didn't return his funds in full here again and again, we have to show the full transaction history of his account to prove.

On the sreenshot he sent the history of transactions starts from the 30.07.2020. While his account was registered on 23.04.2020.

https://i.gyazo.com/4f0e299dc75cd451d7ed3e15261bc69b.png

Deposit transactions:
49,60 mBTC - https://www.blockchain.com/btc/tx/34138ed208b7d03869d7acf2936d97539e74f0db0345aa3cf2622d5ed61dea0b
120 mBTC - https://www.blockchain.com/btc/tx/5195ccd2172f8ab5402194ebb3ced5ad1b1a4e772842acaa5fa670112d0d5f71
100 mBTC - https://www.blockchain.com/btc/tx/dd16bfd7562cfa47ce7dec6745859a5714d1fb644cf39c8fc81182c2f011c7ad
100 mBTC - https://www.blockchain.com/ru/btc/tx/53b93469b4bb6eecaf77a20e4432577f248de7c7dc486b7f5ac8ff42e51317a3
123,85 mBTC - https://www.blockchain.com/btc/tx/3bea94e2a651beb4aeef83e0479ee4b3ccf4dd57564559cf9d698729c85535ae

Transactions of withdrawals:
100 mBTC - https://www.blockchain.com/btc/tx/aa993818ea9f36b11cca81e111f6ac75867faeb5a3889218a52a2be69fd69265
60 mBTC - https://www.blockchain.com/btc/tx/bf91713ae66e184ae1ff824572994cf221632ad34a45d6509ae9c13277e01075
100 mBTC - https://www.blockchain.com/btc/tx/2f5a2b4a690a6bb69d56082c499c9b2bcce98e331e02b1b8dd1f68b1b8749122
170 mBTC - https://www.blockchain.com/btc/tx/3261596d6965cf35303b7f588c578f74a2caf542f794b65ee40d80435076bb73
The last sum is the one he recieved after account blocking 63,45 mBTC - https://www.blockchain.com/btc/tx/e0f07a18170f7dda0e64118f0ed26e0914b6cd9b7c167d44073fb6564e78252b

It can be easily calculated that we returned his funds in full and you can compare tx hashes with the ones on the screenshot. The only difference that he didn't screenshot for some reason is his earlier transactions.

As for the winnings they were confiscated for violating of company's T&C.

[dypper]

I suffer from gambling addiction and your site is not working properly regarding to this.

You offer no protection to any player that asks to block him by IP as I did many many times.

For each of those account I opened, I deposited and loss all my money, I requested to block me through ip and you ignore it at all.
on my last opened account I requested through email to block it before making huge deposits. The answer came 3 days later on other email. I have evidences of all of this.

Also I already contacted security department because per your Terms and Conditions, my duplicate account bets should be voided and deposits be returned.

Waiting answer.

I sent completed message by pm.

I suffer from gambling addiction and your site is not working properly regarding to this.

You offer no protection to any player that asks to block him by IP as I did many many times.

For each of those account I opened, I deposited and loss all my money, I requested to block me through ip and you ignore it at all.
on my last opened account I requested through email to block it before making huge deposits. The answer came 3 days later on other email. I have evidences of all of this.

Also I already contacted security department because per your Terms and Conditions, my duplicate account bets should be voided and deposits be returned.

Waiting answer.

I sent completed message by pm.

It is just ridiculous. I have multiple accounts, always playing on same device, same IP, same location, same email domain all the time, same funding btc wallet same funding litecoin wallet.
I confess I'm using multi accounts, because they can't ban me on my request, and 1x-bit says: "Your gaming account is blocked permanently. There are no grounds to suppose that other gaming accounts belong to you."



I continue waiting answer or support - nothing provided so far.

Yesterday I created a new account and sent a new email through that account asking them to block my account due to addiction. It was ignored once again 18h passed so far.

[moderator's note: consecutive posts merged]

[1xbit_official]

It is just ridiculous. I have multiple accounts, always playing on same device, same IP, same location, same email domain all the time, same funding btc wallet same funding litecoin wallet.
I confess I'm using multi accounts, because they can't ban me on my request, and 1x-bit says: "Your gaming account is blocked permanently. There are no grounds to suppose that other gaming accounts belong to you."

Hello,

Dypper, thank you for contacting us. Your application has been processed. We can block your account(s) after contacting security@1x-bit.com from your account registration mail(s).
The account from which you wrote to our security team was banned.

[dypper]

It is just ridiculous. I have multiple accounts, always playing on same device, same IP, same location, same email domain all the time, same funding btc wallet same funding litecoin wallet.
I confess I'm using multi accounts, because they can't ban me on my request, and 1x-bit says: "Your gaming account is blocked permanently. There are no grounds to suppose that other gaming accounts belong to you."

Hello,

Dypper, thank you for contacting us. Your application has been processed. We can block your account(s) after contacting security@1x-bit.com from your account registration mail(s).
The account from which you wrote to our security team was banned.

So in my case you allow me to bet in any of my duplicate accounts? Why don't you void all the bets as you usually do? just because i'm loser?

Also, I'm gambling addicted as stated before multiple times. Is there no way you can block my IP?
I requested block and security department to prevent me from betting and they can't do anything about it they say loool

How do you think that Blocking an account would help someone, if you still allows that person to open multiple accounts right after that? It doesn't protect the player at all.

Also, on my account 242060153 I made the block requeste before I placed my 2 last deposits. Block and Security department are ignoring that fact.
Until today I got 0 refunds and over 1btc deposited. Thanks


Your terms and conditions says this:

"At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation)"


So I'm waiting for you to void all bets from the duplicate accounts.

You block other players accounts stating they have multiple accounts. I assume I have multiple accounts due to a gambling addiction that you can't help on. So why didnt you void those bets of my accounts? Explain me why am I different on that


https://i.imgur.com/AQDpCwr.png

I received this email right now, confirming the penalty of having multi accounts opened. So I'm waiting for months for my bets be voided and deposits returned. Thanks

[moderator's note: consecutive posts merged]

[dypper]

I'm still waiting answer

[1xbit_official]

I'm still waiting answer

Hello dypper,

We can't block all mentioned accounts by 1 request, that could be done only via contacting our security from each of your accounts.

[dypper]

I understand that and the most of the accounts are blocked after contacting block@1x-bit.com

My main concern is to receive the deposits I made as refund.
Per your rules and your usual actions, all players having multiple accounts you cancel all the bets placed. Why is that not happening to me so far?

I have been providing all the required evidences with no answers from you or security department. All the accounts were created by same device using same ip etc. All the funding litecoin deposit methods are the same.

Are you stealing my deposits from me?

[magneto]

OP, if you're serious about restoring your rep, how about you actually start by following the advice of people who posted above?

Get a trusted escrow, escrow a good amount of coins to show that you're genuinely setting aside money to resolve issues. And hire an external, impartial mediator to resolve any problems. I'm sure a lot of people who are active on the gambling scene would be willing to do this.

This is much more efficient and transparent than the process that you're undergoing right now, and much better for your own site's rep too. I don't know why you aren't taking this seriously.

[aTriz]

OP, if you're serious about restoring your rep, how about you actually start by following the advice of people who posted above?

Get a trusted escrow, escrow a good amount of coins to show that you're genuinely setting aside money to resolve issues. And hire an external, impartial mediator to resolve any problems. I'm sure a lot of people who are active on the gambling scene would be willing to do this.

I don't think there is any need of escrowing the funds. and that doesn't work here either as they are paying most of the users through their website and accounts there. no need to prove his seriousness by escrowing any funds.
that can be done by fixing out everyone's issue.

This is much more efficient and transparent than the process that you're undergoing right now, and much better for your own site's rep too. I don't know why you aren't taking this seriously.

no it is not. it is more transparent when it is between the company and customer directly. involving a third person would only increase the hassle.

escrow would work only if
OP has an idea of total amount of funds owed and that is external.

[dypper]

@1xbit_official I sent you one PM now with only 4 accounts in it. Total you owe me in those 4 accounts is 392.01mBT. If you can return me that value at least I trust you and I'll not create new accounts or try to get refund for the remaining 10+ accounts.

My first account is 195327265 and it was open on 29th may. I'm only contesting the 4 biggest accounts apart of that one.

Also, can you please tell me why was my account closed? 195327265 < this one. I just got this email from Security Department and they don't reply me to any of my emails since May.

"We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions."

Also, I got no refunds on that.

Thanks

[logfiles]

<...>

Looking at what they have done in the past and their unwillingness to resolve even genuine complaints, I don't think they care about their reputation anymore. Not that all other platforms are perfect and never get any compliant from customers. The difference is the way the other platforms handle such issues. With 1xbit, once you get an issue with them, then your money is as good as gone.

[magneto]

This is much more efficient and transparent than the process that you're undergoing right now, and much better for your own site's rep too. I don't know why you aren't taking this seriously.

no it is not. it is more transparent when it is between the company and customer directly. involving a third person would only increase the hassle.

escrow would work only if
OP has an idea of total amount of funds owed and that is external.

Do you understand the concept of transparency in decision-making?