Chips.gg |🎰 100k Event | Daily New Slots |

[michellee]

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

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[iv4n]

<snip>

I honestly wouldn't bash any other website for support or anything like that. It is not fair to other casinos to be on chips topic and bash them because they can't come here and start to defend themselves, it would look weird. This is why I try to avoid it, but it is obvious that support system here is better than most, I will not name any names and who they are better than or anything like that but I just talk about what I know and what I lived through as well.

But I didn't forget, you can't imagine how annoyed I was with that support, it's they who were unfair, and they didn't defend themselves back then, so I doubt they will start doing it now!

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

Support must know how to do their job! They have to know how to position themselves, to be kind and accommodating ... if they don't know that, the casino will lose players because of them! Some people are impatient, support is the one that must find a way to explain and calm the situation, and they can only do that if they know how to do their job, unfortunately, such support is rare! Especially when it comes to some bigger problems!

[dezoel]

I honestly wouldn't bash any other website for support or anything like that. It is not fair to other casinos to be on chips topic and bash them because they can't come here and start to defend themselves, it would look weird. This is why I try to avoid it, but it is obvious that support system here is better than most, I will not name any names and who they are better than or anything like that but I just talk about what I know and what I lived through as well.

But I didn't forget, you can't imagine how annoyed I was with that support, it's they who were unfair, and they didn't defend themselves back then, so I doubt they will start doing it now!

It is true that you end up realizing if a place is good or not only when something bad happens. I mean if there are absolutely nothing wrong going on, if everything is fine, then there are very rarely any websites that does anything bad when all things are going nice. Like, are there any websites that scam people out of nowhere when things are going good? Sure, we have seen plenty before.

However, the websites that we use are not like that, fortunejack is not a scam, chips is not, stake is not, sportsbet.io is not and some others. So, how do you see difference between them? I mean you just open up your account, deposit money, gamble, win and withdraw or keep going, lose and deposit again, and repeat this forever. If all you do is this, then how you decide on which one is good? I mean with this logic ALL of them are good, what we are missing is the problems. Whenever there is a problem, you know which one is better.

[iv4n]

...

...

It is true that you end up realizing if a place is good or not only when something bad happens. I mean if there are absolutely nothing wrong going on, if everything is fine, then there are very rarely any websites that does anything bad when all things are going nice. Like, are there any websites that scam people out of nowhere when things are going good? Sure, we have seen plenty before.

However, the websites that we use are not like that, fortunejack is not a scam, chips is not, stake is not, sportsbet.io is not and some others. So, how do you see difference between them? I mean you just open up your account, deposit money, gamble, win and withdraw or keep going, lose and deposit again, and repeat this forever. If all you do is this, then how you decide on which one is good? I mean with this logic ALL of them are good, what we are missing is the problems. Whenever there is a problem, you know which one is better.

My point was simple, support is important! Bad support can/will make players think about changing a casino... Bad support doesn't mean that the casino is a scam, it just makes them a bad service! As you said, "Whenever there is a problem, you know which one is better.", so support should solve problems quickly and all sides to be satisfied as possible!
I guess we all play in casinos where we feel comfortable, without a need to think about what will happen if some problem appears...

[SmokerFace]

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

Customer support is one of the significant parts of every business, especially in gambling, where people put their efforts to win by investing their money. If your support isn't good, people may stop believing you and give you negative feedback, which causes you may start losing clients. I know most people show impatience which make every person mad, but that's the nature of human, and that's the main point where support shows their skills with their behavior. It's hard to handle such toxic people, but you have to listen to them to save your business.

[Oilacris]

Yes, exactly. In the beginning when you play on a site and don't have issues, you will not really care about support. But when you have an issue and they handle the situation bad, than everything changes and it can make you decide to stop playing on the site. The role of a support agent is not always easy but they need to be professional and polite.

But sometimes, some users can not wait for a moment or do not have patience because they think that only they have the problem so they want a fast response from the support. The support system is a must on every business, not just in gambling sites and I am sure that every gambling site will have their support and if somehow, we get a problem, we should give them time to check it and reply to us answer. So far, I do not have any problem playing gambling on many sites and all is okay but I ask them about something occasionally, especially if that is related to some special events.

Customer support is one of the significant parts of every business, especially in gambling, where people put their efforts to win by investing their money. If your support isn't good, people may stop believing you and give you negative feedback, which causes you may start losing clients. I know most people show impatience which make every person mad, but that's the nature of human, and that's the main point where support shows their skills with their behavior. It's hard to handle such toxic people, but you have to listen to them to save your business.

Depends on the situation because there are events on which there are accusations which arent really that on the truth side which means the community isnt blind on making out direct impressions without

knowing the truth behind.They might accuse about for supports poor performance or response but in using up the common sense side then you could tell that it is just right that they would really be ignoring you if the said issue was totally on users fault.

The community couldnt really just give out some conclusions without really knowing the truth or been proven out.

[efialtis]

It's been quiet here, very quiet - considering Chips just launched their VIP program though, it is time to bring this thread back to life!

Here is a quick news post on this (granted, not very detailed) but you get the idea --> https://www.btcgosu.com/blog/news/chips-gg-the-vip-program-is-here/

[iv4n]

It's been quiet here, very quiet - considering Chips just launched their VIP program though, it is time to bring this thread back to life!

Here is a quick news post on this (granted, not very detailed) but you get the idea --> https://www.btcgosu.com/blog/news/chips-gg-the-vip-program-is-here/

Well, all that sounds great! Now we just need to play and level up!

The good thing is that Chips added a currency swap! Good news for all of us! We are all getting all those coins daily and I guess most of us had a real salad of coins, that worth more or less, at least now it's easy to swap all of them into one coin and have a nice gambling session! 5% is maybe a bit high, but with leveling VIP rank reduce it!

[Tellek Garing]

...

...

It is true that you end up realizing if a place is good or not only when something bad happens. I mean if there are absolutely nothing wrong going on, if everything is fine, then there are very rarely any websites that does anything bad when all things are going nice. Like, are there any websites that scam people out of nowhere when things are going good? Sure, we have seen plenty before.

However, the websites that we use are not like that, fortunejack is not a scam, chips is not, stake is not, sportsbet.io is not and some others. So, how do you see difference between them? I mean you just open up your account, deposit money, gamble, win and withdraw or keep going, lose and deposit again, and repeat this forever. If all you do is this, then how you decide on which one is good? I mean with this logic ALL of them are good, what we are missing is the problems. Whenever there is a problem, you know which one is better.

My point was simple, support is important! Bad support can/will make players think about changing a casino... Bad support doesn't mean that the casino is a scam, it just makes them a bad service! As you said, "Whenever there is a problem, you know which one is better.", so support should solve problems quickly and all sides to be satisfied as possible!
I guess we all play in casinos where we feel comfortable, without a need to think about what will happen if some problem appears...

One of the fastest way for a casino to gain the trust players of it players is the way and manner the casino handle situation, I must say one of the things that make most players to stick to one casino is the fact that supports solve their problems and respond to them in time.

In some cases the support person will help take some action on the player account if the user is finding hard to do.

[Quidat]

It's been quiet here, very quiet - considering Chips just launched their VIP program though, it is time to bring this thread back to life!

Here is a quick news post on this (granted, not very detailed) but you get the idea --> https://www.btcgosu.com/blog/news/chips-gg-the-vip-program-is-here/

Well, all that sounds great! Now we just need to play and level up!

The good thing is that Chips added a currency swap! Good news for all of us! We are all getting all those coins daily and I guess most of us had a real salad of coins, that worth more or less, at least now it's easy to swap all of them into one coin and have a nice gambling session! 5% is maybe a bit high, but with leveling VIP rank reduce it!

So they do already have that internal swap exchange or not some external ones which does need some verification once again?
5% charge is a bit high but for convenience then for sure people would really be accepting this rate rather than on the hassle of converting from one coin to another.
Yes, this ANN thread had become that silent.Im remembered that they do still have some campaign running as of this moment.

[iv4n]

...

...

So they do already have that internal swap exchange or not some external ones which does need some verification once again?
5% charge is a bit high but for convenience then for sure people would really be accepting this rate rather than on the hassle of converting from one coin to another.
Yes, this ANN thread had become that silent.Im remembered that they do still have some campaign running as of this moment.

Yes, they have their own swap exchange now! I didn't pass any verification before, just the usual stuff,  mail, and authenticator! I saw some people had a problem with staked Chips tokens! They got "unstaked" during the update, reason inactivity, without informing players! Which is not very nice! That didn't happen to me, but I guess I was more regular there than those people!

5% is high, but there's no hassle as you say! And some people can level up and fees will be lower, I wonder how much!?

[Hamphser]

Yes, they have their own swap exchange now! I didn't pass any verification before, just the usual stuff,  mail, and authenticator! I saw some people had a problem with staked Chips tokens! They got "unstaked" during the update, reason inactivity, without informing players! Which is not very nice! That didn't happen to me, but I guess I was more regular there than those people!

5% is high, but there's no hassle as you say! And some people can level up and fees will be lower, I wonder how much!?

Dont know if its accurate if there would be some changes in % in fees because i had check out on their VIP FAQ.
https://help.chips.gg/en/articles/6197680-vip-system-levels-ranks

You couldn't see any fee decrease whenever you do level up.5% might sounds small but it would be itchy when you do swap big amounts.

[serjent05]

5% charge is a bit high but for convenience then for sure people would really be accepting this rate rather than on the hassle of converting from one coin to another.

The charge is 10x the basic charge of Coinbase which is 0.5%[1].  This is huge when converting million dollar value fund.  But well, this is just an add-on service, and using it is optional and at the same time gives the Casino an additional source of funds.  And if it is true that ranking up will reduce the swap fee, then I think this development isn't bad at all.


[1] https://www.investopedia.com/tech/how-much-does-it-cost-buy-cryptocurrency-exchanges/

[Mirrorcarp69]

Hello. I live in the uk and have been gambling with chips.gg since November. When I first joined I played the house games for a while, then spoke to support about how I’d be able to play the online games being from the uk, as they were restricted. A member of support then told me I’d have to use a vpn, told me it was legal and wasn’t a problem. I didn’t even know what a vpn was at the time. I then downloaded a vpn and I was playing the casino games straight away. I’d never won a significant amount of money in a session, until Sunday where I won $8000. It was on my last winning spin my balance was set to zero. I went to the chat page and a member of support names magalon, who is the owner of chips.gg said I’d broke the terms and conditions and they are shutting my account. Apparently evolution games flagged them and said I was in a prohibited country, and only able to withdraw $2500. My heart sunk and I felt on the verge of cardiac arrest. If I’d have know this could happen I never would’ve bothered playing. I had no warning from support upon opening my account, only the suggestion to use a vpn to play the games, I told magalon to check the chat logs which he said he did and was unable to find the conversation., I call bullshit because I 100% had that conversation as never would’ve bothered playing If I knew it would lead to this, hence me asking the question in the first place. I never had a problem with this site, support were always fantastic and sorting out problems etc…however what happened on Sunday urges me to warn people of what could potentially happen if you hit big. I’ve spoke to numerous people in the uk who have used this site for a couple of years, I’ve also spoke to members who also use vpns from prohibited countries, so why is it I have been stung like this? Are they letting people slip through the net and stinging the vulnerable gamblers (like me) who seem to deosit a lot, chasing losses, just to have it all taken away when they have a good day. I know I broke terms and conditions, and was allowed to withdraw some of my winnings, but this just takes the piss as they have lured me into this trap and have mislead me since day 1. I hope people read this and consider moving to stake.com or another reputable site. Chips.gg are jokers who will fuck you.

[Mahdirakib]

~ then spoke to support about how I’d be able to play the online games being from the uk, as they were restricted. A member of support then told me I’d have to use a vpn, told me it was legal and wasn’t a problem. ~snip~ If I’d have know this could happen I never would’ve bothered playing. I had no warning from support upon opening my account, only the suggestion to use a vpn to play the games

Have you clearly said the support team that you are playing from a restricted region? They wouldn't suggest you to use VPN to access the online games if you had clearly said it to them. Perhaps, the support took it as IP issue and suggested you to use VPN. You should have known that it may happen. You have registered there by accepting the terms. And their terms says this

When attempting to open an account or using the Website, it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: your account may be closed by us immediately; any winnings and rewards will be confiscated and remaining balance returned (subject to reasonable charges)

I know I broke terms and conditions, and was allowed to withdraw some of my winnings, but this just takes the piss as they have lured me into this trap and have mislead me since day 1. I hope people read this and consider moving to stake.com or another reputable site.

You know you have broken their terms. Therefore, you don't have any reason to complain here. Most of the casino doesn't accept players from UK. Even, UK is in the restricted country list at Stake. Read the terms and conditions carefully at every casino before playing with deposits. Other casino will do the same thing with you if their system catch that you are playing from restricted region.

[ryzaadit]

-snip-

1. I don't think support will suggest you use VPN, If you are from a restricted country. I know there has some casino suggested VPN while playing in their casino, but most of them is for the restricted provider. It's really a big different thing.
2. You already know, you are from a restricted country. Why not think twice to not play in their casino? If you broke their term & service something like this will happen soon or latter.

If you want to know, I also broke their term & service. Deposit 240$ to their BUSD with BSC Network to their ETH network, even though we all know for recovery this money is really easy. They just need to move a chain and can access my 240$, but they don't want to do that.

Since, I broke their T&C. Then decide to let it go, once you broke term & condition is nothing you can do. It's not only here, in other casino is always happend.

[sensimilia]

It is not late at all especially if you have huge amount of money to wager. You can even be the top position if you can afford to wager huge amount of money per bet.

I meant about small gamblers who don't have big capital to wager so it is late to join in late of a wager contest. You will have to take risk by wagering more and with big capital if you want to catch up others who participated in much earlier.

Wager race is about how much you have to wager, the more starting balance you have the higher chance for you to win. I just checked the leaderboard, the last paid position has wagered more than $12k with a possible prize of $10. If you are small bankroll player, do not expect something for any wager race as it will not worth the risk.

Wager contest is for big gamblers and gamblers with professional skills. In the end, the total wager amount make sense for you to claim winner prize. However, more importantly is whether you will be able to keep your capital safely in the end. It does not make sense to lose most of your capital but get a winner prize in return which can be smaller than your capital and what you lost.

Professional gamblers manage to wager without significant loses.

But if all goes well, Waz will always withdraw the amount invested in gambling here, but gambling has to do with money, but it should be considered as China for trade, but where it is here, it will probably do great harm.  It is also possible, but we have to accept what will happen here, but what happens is that sometimes there are SMS, I think they will be here.

[ryzaadit]

Seem like no-body watching "Chips" anymore.

However, want to suggest everyone a something. Did you guys check "CHIPS" casino right-now? seem like they have a new system:
- Rank
- Spin-wheel reward.


Look, I just got 50$ BUSD from Wheel-spin. From my perspective playing on every casino, while they have some wheels free spin feature ticket from your waggering. CHIPS have a realistic spin comparing with other casino.

A few time got 5-10$ and this is the biggest amount 50$. In the wheels spin, there also have some boost feature while you can boost the reward from spinning.

[SquirrelJulietGarden]

Seem like no-body watching "Chips" anymore.

However, want to suggest everyone a something. Did you guys check "CHIPS" casino right-now? seem like they have a new system:
- Rank
- Spin-wheel reward.

Because they stopped their signature campaign months ago. It reduces their appearance on the forum. Chips.gg is good and with new system, it can give them a good booster.

Spin-wheel game is very addictive. You can lose in very tight difference and you will want to spin the round again and again.

Look, I just got 50$ BUSD from Wheel-spin. From my perspective playing on every casino, while they have some wheels free spin feature ticket from your waggering. CHIPS have a realistic spin comparing with other casino.

A few time got 5-10$ and this is the biggest amount 50$. In the wheels spin, there also have some boost feature while you can boost the reward from spinning.

Booster is good to win big especially if you lose in a streak. Your win time will come after a lose streak and you can use booster to break your bad lose streak. What is the biggest win on Chips.gg in the casino history?

Do you know that?

[ryzaadit]

-snip

Seem like you don't know how is works. Is not a gambling game but a mini-game (VIP) for CHIPS customer.

Spin-wheels ticket is free.
- You wagering
- Level up your account
- Get a ticket wheels
- Then, use the ticket to spin the wheels
- Get the prize.

Boost prize is for boosting your prize from the wheel, example you got 2x boost then your wheel are gonna to spin again for the prize. If you get 1$, will be multiplier 1$ x 2 = 2$ for your prize wheels.