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Author Topic: Cloudbet $15,000 confiscated due to US Citizenship  (Read 1739 times)
efxes
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October 02, 2020, 09:11:19 AM
 #41

In response to the previous post from JollyGood

Thank you so so so much, your guys' support does mean the world to me.

I will continue to keep the community updated.  Even if they pay me out, I am very concerned about the future of how they run their business.  I am extremely unhappy and yes these are very dark times.  This has changed my life.  

You are correct, they did selectively scam me.  They waited for a deposit knowing they could freeze the funds, and they did.  Knowing that I had a winning account (only slightly) and that they would be entitled to keep it under that stipulation or a few others they wanted to create.  

I hope I get paid and that they begin to rectify their way of doing things.  There's so many horrible accusations.  I was extremely alarmed when I logged in to their Discord chat yesterday to see another user claiming they are stealing 2 bitcoins from him ($21,000 + fees to buy the sucker).


As per your question in the other thread of whether the total withdrawals exceeded the total deposits:  yes they did, my account was in the green in the 3 months it was open.  This does not give them the right to process big cashouts and deposits and then wait for a big deposit or multiple big deposits to keep the deposits and become entitled to the funds (Should I not lose those deposits and request a cashout).  My point being:  this was designed to take a winning account's funds using TOS, denying large cashouts.  It's not fair at all to me, to future depositors, to the crypto community.  It's a scam.


Thank you eternally.  Yes, am wary of people trying to help, all have seemed very very genuine so far.
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October 02, 2020, 10:33:31 AM
 #42

I left negative feedback on their account and I supported your flag. put the link of the flag on the OP (on the first page) for all people to see and decide whether they support the flag or not. Is something cruel keep money from the customers




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October 02, 2020, 10:40:38 AM
Last edit: October 02, 2020, 11:27:37 AM by JollyGood
Merited by Slow death (1)
 #43

I left negative feedback on their account and I supported your flag. put the link of the flag on the OP (on the first page) for all people to see and decide whether they support the flag or not. Is something cruel keep money from the customers
I was very tempted to leave negative feedback for Cloudbet too but will give them time to respond to my request which was posted earlier. Cloudbet are seeing these types of selective scamming allegations piling up therefore they really should start re-thinking their strategy about addressing complaints and also making it absolutely clear in massive bold letter with a jquery pop box on their website before users sign up stating all the warnings they want to avoid confusion.



Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
  
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@Cloudbet

Please could you confirm the following:

1) What were the total number of deposits the user efxes made before his account was closed

2) What were total amount of accumulative funds user efxes deposited before his account was closed

3) What were the total amount of funds that user efxes gambled

4) What were the total amount of funds that user efxes won by betting

5) What was the total amount that you returned to user efxes before closing his account

Your answers will provide enough information for members to be able to conclude if the amounts involved (what he sent to Cloudbet and what Cloudbet returned to him) are disputed or not.

Furthermore, the Cloudbet reputation was already affected after years of disputes and allegations and this is one more in a long line of complaints. Unlike the other incidents though, there is now a website which clearly will be indexed by search engines and will bring negativity to your business like never before: https://cloudbetscams.com

If Cloudbet are not in the wrong there are plenty of members here that will support it but if Cloudbet have selective scammed efxes then there will be no member that will ever defend Cloudbet.

Please try to reach out to efxes and resolve this matter.

Thank you

.
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October 03, 2020, 04:05:11 AM
 #44

Still nothing from Cloudbet.  I am sending in documents tomorrow, they are non-communicative at this point in all realms.  They continue to advertise on Twitter and they blocked me on Twitter.  They truly have a lot of nerve. 

Need something big to happen this is affecting my life in a very negative way.
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October 03, 2020, 04:27:43 AM
 #45

I left negative feedback on their account and I supported your flag. put the link of the flag on the OP (on the first page) for all people to see and decide whether they support the flag or not. Is something cruel keep money from the customers
I was very tempted to leave negative feedback for Cloudbet too but will give them time to respond to my request which was posted earlier. Cloudbet are seeing these types of selective scamming allegations piling up therefore they really should start re-thinking their strategy about addressing complaints and also making it absolutely clear in massive bold letter with a jquery pop box on their website before users sign up stating all the warnings they want to avoid confusion.



Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
  
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@Cloudbet

Please could you confirm the following:

1) What were the total number of deposits the user efxes made before his account was closed

2) What were total amount of accumulative funds user efxes deposited before his account was closed

3) What were the total amount of funds that user efxes gambled

4) What were the total amount of funds that user efxes won by betting

5) What was the total amount that you returned to user efxes before closing his account

Your answers will provide enough information for members to be able to conclude if the amounts involved (what he sent to Cloudbet and what Cloudbet returned to him) are disputed or not.

Furthermore, the Cloudbet reputation was already affected after years of disputes and allegations and this is one more in a long line of complaints. Unlike the other incidents though, there is now a website which clearly will be indexed by search engines and will bring negativity to your business like never before: https://cloudbetscams.com

If Cloudbet are not in the wrong there are plenty of members here that will support it but if Cloudbet have selective scammed efxes then there will be no member that will ever defend Cloudbet.

Please try to reach out to efxes and resolve this matter.

Thank you

Cloudbet doesn't seem to want to resolve the situation, I'm continuing to attempt to talk to them about getting paid, sending in documents etc.  No need to waste time and not flag them at this point.  They don't want to answer anyone's questions except with canned responses and BS excuses.  The whole situation is making me sick.
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October 05, 2020, 02:11:42 PM
 #46

still nothing.
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October 05, 2020, 02:21:46 PM
 #47

Cloudbet doesn't seem to want to resolve the situation, I'm continuing to attempt to talk to them about getting paid, sending in documents etc.  No need to waste time and not flag them at this point.  They don't want to answer anyone's questions except with canned responses and BS excuses.

these online casinos have created a TOS that only gives them the power to do anything. they are also registered in countries that do not have a great reputation because they were unable to register in reputable countries (no offense). but fact Is that every year we see the same things:

let the person deposit a lot of bitcoins (something like 30 BTC) and if the person is able to win at the time of withdrawing ask KYC to retain funds

  I never saw anyone come to this forum and say: "I deposited 30 BTC in casino X and lose, but casino X realized that I created an account in country X that is against TOS and gave me back my 30 BTC". I never saw that!

The whole situation is making me sick.

keep calm and don't give up. it's yours hard-earned money you got with your effort and it's not fair for someone to just take it without any valid reason

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October 05, 2020, 02:30:18 PM
 #48

This is spot on.

Basically, let's say I ran a sportsbook.  Any time there's a winning account over a set amount of time, I can do the following:

I can mis-grade a wager so that all bets are voided after that if they win (but if they lose it, nothing happens).

I can also: wait for their next big deposits.  If they lose all of it, no problem.  If they win, I freeze the account and find ways to either hold the funds for many many days and not pay due to fraud investigation, or immediately come up with a guilty verdict for a TOS.

It is criminal
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October 05, 2020, 07:28:51 PM
 #49

I think you summed things up eloquently. Those types of ToS are usually back-up references that the casinos can fall back on when all else fails in trying to justify stealing from a user. As you rightly pointed out the scam usually takes place when alleged algorithm pulls up suspicious accounts when there is a huge balance involved or when a user tries to withdraw funds.

@Cloudbet we are still waiting for you to respond in this thread in a clear manner about what you intend to do next or you could always contact efxes and start the process of reconciliation with him.


Cloudbet doesn't seem to want to resolve the situation, I'm continuing to attempt to talk to them about getting paid, sending in documents etc.  No need to waste time and not flag them at this point.  They don't want to answer anyone's questions except with canned responses and BS excuses.

these online casinos have created a TOS that only gives them the power to do anything. they are also registered in countries that do not have a great reputation because they were unable to register in reputable countries (no offense). but fact Is that every year we see the same things:

let the person deposit a lot of bitcoins (something like 30 BTC) and if the person is able to win at the time of withdrawing ask KYC to retain funds

  I never saw anyone come to this forum and say: "I deposited 30 BTC in casino X and lose, but casino X realized that I created an account in country X that is against TOS and gave me back my 30 BTC". I never saw that!

The whole situation is making me sick.

keep calm and don't give up. it's yours hard-earned money you got with your effort and it's not fair for someone to just take it without any valid reason

.
.Duelbits.
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October 05, 2020, 08:02:23 PM
 #50

@Cloudbet we are still waiting for you to respond in this thread in a clear manner about what you intend to do next or you could always contact efxes and start the process of reconciliation with him.

what makes anyone more stressed Is when they ignore you. @Cloudbet entered the forum but did not answer anything. I already used the Cloudbet website and I had no problem, maybe because I had deposited a very small amount (it was a 0.004 BTC deposit last year). But when I used the @Cloudbet I thought they wouldn't have any more problems like that, then I did more research and decided to just use sportsbet.io and now I'm using my country's local website because I started to be afraid of many sports betting sites. My point is that accusations of this kind destroy a website's reputation a lot. And from what I see when some betting site becomes very popular? they do not caring about this forum, they no longer care about things like negative feedback, maybe only the flag could have better results

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October 05, 2020, 09:59:12 PM
 #51

Cloudbet and many other ^so-called reputed^ gambling and sportsbetting websites have been in the discussions since few days already. I know how cloudbet stopped one player get their jackpot by accusing them of multi-accounting and this multi-accounting phrase looks like a perfect advantage for these sportsbetting sites in order to stop their customers from leaving these sites happily with their money. And now this KYC clause. I believe they are just trying to stop users to remain in their sites play there and end up losing everything (if they have not frozen a user's account but are also not paying their winnings). You've not been in US, just a citizen but the place you live in does allow you to gamble at this site, so I still don't get it where the problem came from?

@OP, I wish you great luck while trying to resolve such a matter where you need to plead for your own money.

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efxes
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October 05, 2020, 10:26:35 PM
 #52

thank you man, i appreciate that.

And thank you to Jolly and Slow Death.  I am sitting tight and awaiting word from Cloudbet.  Jolly has asked the right questions.  Slow death has made some excellent points.  Arcas laid out some good information.  These are good people in the community.

Let's see a resolution pleaaase.  Put some faith bath in the sites please.
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October 05, 2020, 10:28:20 PM
 #53

I left negative feedback on their account and I supported your flag. put the link of the flag on the OP (on the first page) for all people to see and decide whether they support the flag or not. Is something cruel keep money from the customers
I was very tempted to leave negative feedback for Cloudbet too but will give them time to respond to my request which was posted earlier. Cloudbet are seeing these types of selective scamming allegations piling up therefore they really should start re-thinking their strategy about addressing complaints and also making it absolutely clear in massive bold letter with a jquery pop box on their website before users sign up stating all the warnings they want to avoid confusion.



Hi everyone, we'd like to address the case of efxes.

Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.

Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
  
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.

We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@Cloudbet

Please could you confirm the following:

1) What were the total number of deposits the user efxes made before his account was closed

2) What were total amount of accumulative funds user efxes deposited before his account was closed

3) What were the total amount of funds that user efxes gambled

4) What were the total amount of funds that user efxes won by betting

5) What was the total amount that you returned to user efxes before closing his account

Your answers will provide enough information for members to be able to conclude if the amounts involved (what he sent to Cloudbet and what Cloudbet returned to him) are disputed or not.

Furthermore, the Cloudbet reputation was already affected after years of disputes and allegations and this is one more in a long line of complaints. Unlike the other incidents though, there is now a website which clearly will be indexed by search engines and will bring negativity to your business like never before: https://cloudbetscams.com

If Cloudbet are not in the wrong there are plenty of members here that will support it but if Cloudbet have selective scammed efxes then there will be no member that will ever defend Cloudbet.

Please try to reach out to efxes and resolve this matter.

Thank you

please answer this or resolve things iwth me privately cloudbet.  Please.  I'm tired.
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October 07, 2020, 12:02:58 PM
 #54

As you mentioned, you're a poker player and have most likely followed the lockdown of the online poker room and betting closely in the US -- I mean, the PokerStars founder only recently settled his court case after 9 years of legal action. I understand it's a mistake, but to me, showing anything related to the US (especially with so many coins on the line) and using a US server is quite frankly seriously poor judgment.

Keep the thread updated on your AskGamblers ticket.

this guy works for cloudbet and is trying to sway public opinion.

Can you please just settle and pay the money.  It is out of hand at thsi point.
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October 07, 2020, 12:10:44 PM
 #55

Everything is in favor of the crypto casinos, they'll always allow you deposit even without KYC, and now when you win and try to withdraw your winning, they'll require a KYC. Why can't they just require a KYC first and don't allow a gambler until they complied with that certain requirement.

As per IP address, it does not make sense since some of us could be travelling from different part of of the world, hence IP address and location could change but the mere fact we submitted the documents and approve to gamble, that seems to be a fair process.

Sorry for your loss OP, hopefully Cloudbet would also say something about the accusation.
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October 07, 2020, 12:54:47 PM
 #56

He seems to have a hidden agenda which just might not be too hidden since his posts are pro-Cloudbet

As you mentioned, you're a poker player and have most likely followed the lockdown of the online poker room and betting closely in the US -- I mean, the PokerStars founder only recently settled his court case after 9 years of legal action. I understand it's a mistake, but to me, showing anything related to the US (especially with so many coins on the line) and using a US server is quite frankly seriously poor judgment.

Keep the thread updated on your AskGamblers ticket.

this guy works for cloudbet and is trying to sway public opinion.

Can you please just settle and pay the money.  It is out of hand at thsi point.

.
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efxes
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October 07, 2020, 02:05:12 PM
 #57

I just got this email from cloudbet phishing for more deposits.



We accept US Dollar Coin but we do not Pay It Out if you are a winning account.  We find every trick in the book to steal your crypto.  And then we use our company to launder coins we stole and gained by illicit means in criminal organizations.  Pay the damn money back, please.
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October 08, 2020, 09:33:08 AM
 #58

Cloudbet is continuing to phish for deposits FROM USA CUSTOMERS.  All of their recent tweets are about accepting bets on USA POLITICS.  They are looking to outright steal player money especially USA citizens.

https://twitter.com/Cloudbet/status/1314049132777009152
https://twitter.com/Cloudbet/status/1314046182511968258
https://twitter.com/Cloudbet/status/1314036516889403394
https://twitter.com/Cloudbet/status/1314032452633989121
https://twitter.com/Cloudbet/status/1314030860069347329
https://twitter.com/Cloudbet/status/1314028359920177152
https://twitter.com/Cloudbet/status/1314027663137284098
https://twitter.com/Cloudbet/status/1314022452758933504
https://twitter.com/Cloudbet/status/1314021552707387392
https://twitter.com/Cloudbet/status/1314013709149171713

These are all in the last day.  Every single post is about USA politics, yet they are stealing USA player money.

Cloudbet is about to become exposed if they don't pay the balance of Efxes very soon.  There are multiple people very upset with Cloudbet's actions in regards to Efxes.
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October 08, 2020, 01:20:10 PM
 #59



And here are all the deposits , lied about nothing.  I made one mistake saying I made a final 50 BCH deposit and that was admittedly a mistake.  In fact, I made a succession of 74BCH adding onto my account balance on Cloudbet.

This is not about winnings.  This is about stealing my deposits using an angle saying that my account had already profited in the past so they're allowed to wait for a deposit to freeroll me.

https://blockchair.com/bitcoin-cash/address/qp468pkf0ujwcpr4ak70ceya4seyapzy4vxk7hewqv
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October 08, 2020, 01:32:00 PM
 #60

I want to encourage anyone and everyone who feels affected by this in any way, to please leave a flag linking back to the scam accusation thread or this thread, I'm not sure which is better if anyone can clarify, but

Scam accusation list a mile long and asking for Cloudbet to be removed from advertising in bitcointalk:
https://bitcointalk.org/index.php?topic=5279500.0


Please leave negative feedback here immediately expressing your view of cloudbet freerolling winning accounts:

https://bitcointalk.org/index.php?action=trust;u=154563


Let's get them off the forum so that sites that actually pay out like Betcoin and NitrogenSports and others can benefit and so can the players.

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