betnomi.com SCAM - confiscated $ 3,000 from me and closed the account

[brickbrick]

Hello friends.

I'll share my experience with betnomi. Looking ahead to say that they did not pay me $ 3,000 and closed my account, you will also find out if KYC requests (YES) how long they respond to mail and how they treat their customers. I will show you all screenshots.

Let's start in order. I learned about betnomi from your forum (I often watch bitcointalk, but I was not registered) then I did not see any obvious negative reviews with evidence about them on the forum and decided to register with them and test the limits on sports. The limits turned out to be good (Euroleague basketball 500-1900 dollars) and I made a 201 dollars ETH deposit on October 27, 2020 and put all my money on basketball in live. My bet was lost and I made the next $ 813 ether deposit to them, I made a few more bets and sent to check if they were paying. I made a request for a payout of $ 471 and received my money in a few hours! I was delighted that the bookmaker has good limits and that he pays without KYC in a few hours (as it turned out, it was in vain). After that, I made two more deposits with them, $ 807 and $ 1539.

Confirmation of deposits and successful withdrawals

https://imgur.com/a/cIOZSO1
https://imgur.com/a/YW5oJTr

Almost all my bets were on top European basketball in live. Confirmation of bet history.

https://imgur.com/a/jmV0uTi
https://imgur.com/a/HTJGhvE
https://imgur.com/a/1VrRWwp
https://imgur.com/a/TvkpArh
https://imgur.com/a/EDPntvG
https://imgur.com/a/FINeXqC
https://imgur.com/a/QGY0sA8

I managed to win at sports betting and my balance went up to $ 5797. I made a request for payment in the evening of $ 3,000. In the morning, I logged into my betnomi account again and wanted to place bets, but found that they limited my maximum bet to a few dollars (I didn’t make any bets or deposits there anymore). With such low betting limits, I am not interested in playing and I decided to withdraw the entire balance. I wanted to make a second withdrawal of $ 2797, but there was an error stating that I had an active withdrawal of funds. I canceled a withdrawal I made yesterday of $ 3,000 and made a new withdrawal request for the entire $ 5,797 balance.

https://imgur.com/a/lP666s9

However, a day has passed, but I have not received any money and have not received any letters from betnomi. I wrote to them and asked when they would pay me and I received an answer in internal messages on the site. They said that they had problems with paying for ether and asked me to make a request to withdraw funds in bitcoins.

https://imgur.com/a/ZpB9fZF

I made a new request for payment in bitcoins however they did not pay me. Then they began to say old things about the exchange and this made me very alarmed. They also assured me that everything is fine and that they are working on resolving my payment.

https://imgur.com/a/t8gPN5X

Then they asked if I was ready to accept payment for Bitcoin 2797, and after which they would pay me 3000 for Ether

https://imgur.com/a/710MqiZ

I agreed and they paid me $ 2,797 for bitcoin. I want to remind you that they answer messages for several days and they do not have a support chat. Of course I was worried and wrote to them everywhere. Here is their answer

https://imgur.com/a/R7E7YNu

Then they wrote that my payment would soon be processed and soon I receive a letter from them in the mail, in which they demand from me documents (passport and utilities). It seemed strange to me, because they wrote that they did not require verification from their users, but I sent them documents.

https://imgur.com/a/LUu0DOG

A few days later, a new request for documents from them. They asked for documents in English and take a picture with a passport and a sheet of paper on which the date will be written. I remind you once again that this is betnomi.com, which has repeatedly said that users will not be asked for documents. I took a selfie with my passport and a piece of paper and also sent them a photo of the bank statement!

https://imgur.com/a/jmKyCMY
https://imgur.com/a/bT7c849

A few days later, I get an answer from them. They blocked my account and confiscated $ 3,000!

https://imgur.com/a/VXPo058

I only have one account and have not created any new accounts. This is a scam from betnomi.com. Let them provide evidence, but such evidence simply does not exist. I really hope that this is some kind of mistake and they will return the money to me, but everything indicates that this is a fraudulent project that will close soon and take users' money. Perhaps they are making small payments now, but they confiscate large winnings and close the accounts. I re-read their topic and saw that they contradict themselves many times, they were also noticed in deceiving users earlier. However, I thought that this would not happen to me and paid for it with money.

They say that I have several accounts, but then why did they pay me 2797? I remind you once again that I ordered a payout and did not make any more bets or make any deposits. They paid me part of the money, but when it came to paying the winnings, they just took the money and closed the account. This clearly indicates that this project will close soon. Be extremely careful.

I would be glad for any idea how to get money back from betnomi.com

[1714172940]

1714172940

[1714172940]

1714172940

[1714172940]

1714172940

[betnomi]

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

[TalkStar]

It is notify you that betnomi have official account in bitcointalk and i don't know you have contacted them through forum PM or not. If you haven’t done that yet then please send a message to them by including this topic link amd wait for their response. I have already notified them about your issue and hope they will take a look on this matter soon.

Until getting response from their end here i will suggest you to keep patience.

[Joel_Jantsen]

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

Regardless, the right solution should be giving his money back and then perma banning his account instead of holding on to the funds that belong to him which I believe are won in a fair way? Well, should wait for your extensive report and see what the user did get flagged on your system. In summary, this should end like

He Cheated the wins:- Freeze the account.

He won fairly: Ban his account and give the money back.

[brickbrick]

I tried to peacefully resolve the conflict with Betnomi and wrote in private messages to their representative. He considered it blackmail and said that he would publish my personal data.

https://imgur.com/a/vs87ns8

Once again, I want to remind you that betnomi positioned itself as an anonymous cryptocurrency bookmaker who never asks for documents.

https://imgur.com/a/6oN32JF

[EliteCrash]

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

Regardless, the right solution should be giving his money back and then perma banning his account instead of holding on to the funds that belong to him which I believe are won in a fair way? Well, should wait for your extensive report and see what the user did get flagged on your system. In summary, this should end like

He Cheated the wins:- Freeze the account.

He won fairly: Ban his account and give the money back.

The thing is, IF this user indeed created new accounts to circumvent his betting limits, those winnings would not have been gotten on the other accounts.

Lets say the user got limited to $10 sports bets only on his first account, then creates another account to bet larger again and win. He should not have been able to place those bets in the first place and so those winnings would rightfully be confiscated.

But lets say the user profited from past accounts and those winnings added up to the amount they confiscated now, I would say they are the right to minus that from his balance.

But if the amount the user profited from multiple accounts didn't amount to that I would believe they would minus the ill-gotten gains from the balance and pay out the rest.

But this is just my conjecture on this, maybe there's more to it than currently seen.

[betnomi]

As promised, here is our explanation with supporting evidence disputing the accusation made by the user above.

Our platform is very advance with very robust security on several layers and risk control mechanisms.
There are two AI systems in place one is for market making/ trading and the other is for risk management and on top of that,
we have a team of risk managers with several years of risk management experience.
Some users think they can bypass our system by creating a new account with new information and a new IP/ user agent information.
This is very wrong! Our system uses over 24 data points to detect multi-accounting and other fraudulent user activities.


We wish we could share detailed information regarding the data collected showing without a doubt this is the same user creating multiple accounts.
But revealing some of this information can help some users better strategize to bypass the system altogether.

On 2020-10-11 user: ram**** created an account made a $1,498.43 deposit.
Executed a specific bet and withdrew $4,462.00 after this action, our risk system automatically reduced the limit of this user.


On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.


On 2020-10-26 user: bri****  created an account, made a total of $1,539.99 deposit, and made a withdrawal request of $3,000.00.
This request was approved on our end but was flagged by the risk management team so the withdrawal did not process.
We noticed the withdrawal was in a pending state for a while and assumed an issue with our wallet processor or the ETH network.
(We missed the notification from our risk management team as this was on a night shift // our bad)

The withdrawal was dropped from the system by the risk management team.
This user then requested $5,797.00 which we explained could not process as 3000$ from this amount was already approved and
would be sent by our wallet provider if the issue got resolved.
(Still, no notification received from risk management regarding their actions at this point).

To avoid delays, (we know you hate it lol) we offered to clear up his remaining balance which was $2,797 and that was paid.
Soon after this payment, risk management reached out to us asking why we approved payments for a user while he has been flagged (which of course we were not aware of).
While all these were going on, another account was being created.


2020-11-05 which is a day after we disabled the ability of bri**** to make withdrawals.
A new account user: irr**** was created. Made a deposit of $598.76 and got flagged by our risk management system.
This user made a withdrawal request of $1,107.00 as soon as his limits were reduced by the system.
The withdrawal request of course was rejected by us.


As this was becoming too consistent, we decided to request KYC as our last resort. (We hate to do it)
All of these users ignored the request for KYC except bri**** and irr**** which are the only accounts with funds.
bri**** did provide the documents but irr**** provided documents of his mother or grandmother (we presumed).
because they are the same person. (It's a shame you use an innocent person for this)

Note: irr**** Never responded again and these were some of the nonsense we received.

[Deleted]


Funny enough, we have only 6 users from Belarus, and 2 of these users are from our signature campaign and the remaining 4 are the same person with 4 accounts.
Just happened one of these is a 57-year-old woman in a crypto casino doing the same exact thing the only three other users from her country are doing. Hard to miss *_*

Sample of player categorization by our automated risk management system. We will catch you if you cheat




As far as allegations of banning users with large winnings (which of course is silly),
this is a screenshot shared by one of our users in the telegram group of his winnings today.




We are here to run an honest, transparent, and sincere business but, we will not allow anyone to leverage our fairness and generosity and abuse our platform.
We will Never Scam or cheat anyone for any reason or whatsoever!.
Almost never ban any user because our risk management system is very advance and we trust it to implement countermeasures against risky activities.
However, we will unapologetically ban you in the event you create multiple accounts for any reason. First set of rules under our ANN.

Thank you all for taking the time to read this explanation.


Regards,

Betnomi.

[Pffrt]

Betnomi, it seems like you can easily detect the alt account with your secret method once they have some activities. Then why would you allow them betting? I'm sure after placing a few bets and first withdraw, you had detected the user to be alt, then why didn’t you banned him at that time. If the user lost in bets, would you refund him because he is using alg account?

[Boris007]

I can make a better crime thriller story and can link the deposit money at betnomi to a Uganda ATM scam that happened this September.

Apart from stories, when you have such a smart system that starts giving siren as soon as a alt account is created then why dont you ban them at that very spot ??

[gadado]

I thought betnomi had indicated that they would never ask for KYC, and pay out all winnings at all times? Unfortunately it now appears that a few annoying trolls were right in the topic.
We have been skeptical and sadly believed Betnomi's fine words, but it now turns out to have been pure lies to get customers.
I can still hear Betnomi say "What is in the terms is for show only and we will never take any winnings and always pay out"
Betnomi, you have to solve this and pay the user.

[nasipadang]

On the forum, Betnomi has made it very clear that they will never ask for KYC, that was a promise.
See screenshot. And then do this? There are no words for that.
I am afraid we have a new company here that is only here to scam.

[wildan88]

It looks like they've gotten themselves into trouble by making promises about the KYC,  give them the option to resolve this professionally and still send the user the money.
I don't think Betnomi wants to risk her reputation for this amount? It is good that the user made a complaint, now it is up to Betnomi whether to solve it or not.
I thought Betnomi had good intentions to run the site and deal on a good way with customers, now I am starting to get some doubts.

[Csmiami]

----

Well, if multi accounting is not allowed, and this winnings were a result of a multi accounting scheme; I'd only return the deposited money (if any). If the user had been following the rules, they wouldn't have been able to make such winnings.... I'm talking about any user doing this; not this particular case btw.

Now, getting on what I've read so far....

First, some questions for OP:
 
The last message from the support team say that "your account has been closed".
Does that mean that you can't even log in?
Also, what day did the reply to this?

For betnomi:

You should improve communication with the security team; that for starters.
I personally don't see a pattern on the things you've provided; but I have no clue about how these security system works and so on. Let's see if some other user can vocuh for that.
Publishing the KYC photos... is a bit questionable here

For the rest:

I've also been reading the official betnomi ANN; and I'm surprised (not really) by your ability to pick specific posts and take them as if that was an absolute truth of the universe. They've said that they will not ask for KYC UNLESS: A) there's some kind of jackpot winning B)they detect fraudulent activity or any kind of wrongdoing.


Now, this is not the first, and won't be the last thread created in this section to try to stronghold a casino into forcing to pay some winnings that shouldn't have existed in first place, so let's wait before we jump into any conclusion. For what it seems to me, this is a user that was trying to cheat and got caught; and is now angry that they got caught without being able to withdraw the winnings (remember the mt.gox hacker lmao).

So I'd ask everyone to stop speculating and start reading the bloody evidence provided by both sides before answering some useless BS, and once you've read everything, give it some thought

[gadado]

----

Well, if multi accounting is not allowed, and this winnings were a result of a multi accounting scheme; I'd only return the deposited money (if any). If the user had been following the rules, they wouldn't have been able to make such winnings.... I'm talking about any user doing this; not this particular case btw.

Now, getting on what I've read so far....

First, some questions for OP:
 
The last message from the support team say that "your account has been closed".
Does that mean that you can't even log in?
Also, what day did the reply to this?

For betnomi:

You should improve communication with the security team; that for starters.
I personally don't see a pattern on the things you've provided; but I have no clue about how these security system works and so on. Let's see if some other user can vocuh for that.
Publishing the KYC photos... is a bit questionable here

For the rest:

I've also been reading the official betnomi ANN; and I'm surprised (not really) by your ability to pick specific posts and take them as if that was an absolute truth of the universe. They've said that they will not ask for KYC UNLESS: A) there's some kind of jackpot winning B)they detect fraudulent activity or any kind of wrongdoing.


Now, this is not the first, and won't be the last thread created in this section to try to stronghold a casino into forcing to pay some winnings that shouldn't have existed in first place, so let's wait before we jump into any conclusion. For what it seems to me, this is a user that was trying to cheat and got caught; and is now angry that they got caught without being able to withdraw the winnings (remember the mt.gox hacker lmao).

So I'd ask everyone to stop speculating and start reading the bloody evidence provided by both sides before answering some useless BS, and once you've read everything, give it some thought

If a player cheats, it is understandable that you ask for KYC, but I still think it's a strange story that a player would cheat. How the hell could you cheat on a sportsbook?
And what's the point of multiple accounts? Only if you used accounts together to play poker would it be cheating.

[Csmiami]

----

If your account gets limited for whatever reasons, and you create a new account to bypass those limits, at least for me, you are cheating.

Do note that I'm not defending that the accounts can get limited, and I have no clue how they decide to do so; but if it does happen, for whatever reason, you can complain all you want (it may work), but having a strategy to bypass the limits? Not the way to go

I'm still curious to know about how the "account closing" is enforced tough... Hope both betnomi and OP do reply to that

[buwaytress]

OK, so cool, betnomi you've demonstrated that you're good at scambusting, but I'd strongly advise you to take down that photo. You yourself admit it's highly likely she's got no idea of what she got herself into, so let's take that down yeah? You also really don't want a GDPR action taken against you (not likely, but would be very difficult to defend).

[nasipadang]

I can't tell exactly how it went. The only thing I find disturbing is that Betnomi has repeatedly said in the forum that they never ask for KYC. Unless fraud? Yes, then you can easily hide your own behind it and say that it is fraud. That's what it's all about for me. Then let Betnomi prove that it is fraud, They won't get there with just texts. That is too easy. Anyone can write that it is fraud. It looks like the op has little to hide. I agree that it is wiser to remove that photo. Does not contribute to the situation, but indicates that the user has nothing to hide here.
I think this is a very annoying email by the way:






Let them proof this:


And only text is not enough.

[Maasdamer]

Are you insane posting the verification picture?

Ever heard of privacy?? Your shit site should be sued for this. You can easyly black out the face.

[codegnome]

----

If your account gets limited for whatever reasons, and you create a new account to bypass those limits, at least for me, you are cheating.

Do note that I'm not defending that the accounts can get limited, and I have no clue how they decide to do so; but if it does happen, for whatever reason, you can complain all you want (it may work), but having a strategy to bypass the limits? Not the way to go

I'm still curious to know about how the "account closing" is enforced tough... Hope both betnomi and OP do reply to that

What I can see from the screenshots is that the bets are placed with odds of around 1.80. So those are all bets that have about a 50% chance of winning. Not really a strange thing.
That multi-account hassle can indeed be a problem if your account is closed and then reopened. If your account is closed and reopened, shouldn't Betnomi be able to quickly detect and block it before making a deposit?
Or at least quickly. For example, how much time has passed before this has been detected?

[Cacingkemi]

Edited: I removed the image from Betnomi's quote.

Betnomi, have you lost your mind? What are you doing? You are breaking completely different conditions than your own.
I am not familiar with criminal law and the code, but I am convinced that you cannot just publish someone's photo with personal data! In fact, I think you could be sued for this!
Like maasdamer indicated, you could also censured the face or something.
Now you have revealed the identity of this user, and I am sure she did not give the permission to do so.