As promised, here is our explanation with supporting evidence disputing the accusation made by the user above.
Our platform is very advance with very robust security on several layers and risk control mechanisms.
There are two AI systems in place one is for market making/ trading and the other is for risk management and on top of that,
we have a team of risk managers with several years of risk management experience.
Some users think they can bypass our system by creating a new account with new information and a new IP/ user agent information.
This is very wrong! Our system uses over 24 data points to detect multi-accounting and other fraudulent user activities.
We wish we could share detailed information regarding the data collected showing without a doubt this is the same user creating multiple accounts.
But revealing some of this information can help some users better strategize to bypass the system altogether.
On 2020-10-11 user: ram**** created an account made a $1,498.43 deposit.
Executed a specific bet and withdrew $4,462.00 after this action, our risk system automatically reduced the limit of this user.
On 2020-10-25 user: lapoola91** created an account and made a $1,000.01 deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.
On 2020-10-26 user: bri**** created an account, made a total of $1,539.99 deposit, and made a withdrawal request of $3,000.00.
This request was approved on our end but was flagged by the risk management team so the withdrawal did not process.
We noticed the withdrawal was in a pending state for a while and assumed an issue with our wallet processor or the ETH network.
(We missed the notification from our risk management team as this was on a night shift // our bad)
The withdrawal was dropped from the system by the risk management team.
This user then requested $5,797.00 which we explained could not process as 3000$ from this amount was already approved and
would be sent by our wallet provider if the issue got resolved.
(Still, no notification received from risk management regarding their actions at this point).
To avoid delays, (we know you hate it lol) we offered to clear up his remaining balance which was $2,797 and that was paid.
Soon after this payment, risk management reached out to us asking why we approved payments for a user while he has been flagged (which of course we were not aware of).
While all these were going on, another account was being created.
2020-11-05 which is a day after we disabled the ability of bri**** to make withdrawals.
A new account user: irr**** was created. Made a deposit of $598.76 and got flagged by our risk management system.
This user made a withdrawal request of $1,107.00 as soon as his limits were reduced by the system.
The withdrawal request of course was rejected by us.
As this was becoming too consistent, we decided to request KYC as our last resort. (We hate to do it)
All of these users ignored the request for KYC except bri**** and irr**** which are the only accounts with funds.
bri**** did provide the documents but irr**** provided documents of his mother or grandmother (we presumed).
because they are the same person. (It's a shame you use an innocent person for this)
Note: irr**** Never responded again and these were some of the nonsense we received.
[Deleted]
Funny enough, we have only 6 users from Belarus, and 2 of these users are from our signature campaign and the remaining 4 are the same person with 4 accounts.
Just happened one of these is a 57-year-old woman in a crypto casino doing the same exact thing the only three other users from her country are doing. Hard to miss *_*
Sample of player categorization by our automated risk management system. We will catch you if you cheat
As far as allegations of banning users with large winnings (which of course is silly),
this is a screenshot shared by one of our users in the telegram group of his winnings today.
We are here to run an honest, transparent, and sincere business but, we will not allow anyone to leverage our fairness and generosity and abuse our platform.
We will Never Scam or cheat anyone for any reason or whatsoever!.
Almost never ban any user because our risk management system is very advance and we trust it to implement countermeasures against risky activities.
However, we will unapologetically ban you in the event you create multiple accounts for any reason. First set of rules under our ANN.
Thank you all for taking the time to read this explanation.
Regards,
Betnomi.