betnomi.com SCAM - confiscated $ 3,000 from me and closed the account

[brickbrick]

Hello friends.

I'll share my experience with betnomi. Looking ahead to say that they did not pay me $ 3,000 and closed my account, you will also find out if KYC requests (YES) how long they respond to mail and how they treat their customers. I will show you all screenshots.

Let's start in order. I learned about betnomi from your forum (I often watch bitcointalk, but I was not registered) then I did not see any obvious negative reviews with evidence about them on the forum and decided to register with them and test the limits on sports. The limits turned out to be good (Euroleague basketball 500-1900 dollars) and I made a 201 dollars ETH deposit on October 27, 2020 and put all my money on basketball in live. My bet was lost and I made the next $ 813 ether deposit to them, I made a few more bets and sent to check if they were paying. I made a request for a payout of $ 471 and received my money in a few hours! I was delighted that the bookmaker has good limits and that he pays without KYC in a few hours (as it turned out, it was in vain). After that, I made two more deposits with them, $ 807 and $ 1539.

Confirmation of deposits and successful withdrawals

https://imgur.com/a/cIOZSO1
https://imgur.com/a/YW5oJTr

Almost all my bets were on top European basketball in live. Confirmation of bet history.

https://imgur.com/a/jmV0uTi
https://imgur.com/a/HTJGhvE
https://imgur.com/a/1VrRWwp
https://imgur.com/a/TvkpArh
https://imgur.com/a/EDPntvG
https://imgur.com/a/FINeXqC
https://imgur.com/a/QGY0sA8

I managed to win at sports betting and my balance went up to $ 5797. I made a request for payment in the evening of $ 3,000. In the morning, I logged into my betnomi account again and wanted to place bets, but found that they limited my maximum bet to a few dollars (I didn’t make any bets or deposits there anymore). With such low betting limits, I am not interested in playing and I decided to withdraw the entire balance. I wanted to make a second withdrawal of $ 2797, but there was an error stating that I had an active withdrawal of funds. I canceled a withdrawal I made yesterday of $ 3,000 and made a new withdrawal request for the entire $ 5,797 balance.

https://imgur.com/a/lP666s9

However, a day has passed, but I have not received any money and have not received any letters from betnomi. I wrote to them and asked when they would pay me and I received an answer in internal messages on the site. They said that they had problems with paying for ether and asked me to make a request to withdraw funds in bitcoins.

https://imgur.com/a/ZpB9fZF

I made a new request for payment in bitcoins however they did not pay me. Then they began to say old things about the exchange and this made me very alarmed. They also assured me that everything is fine and that they are working on resolving my payment.

https://imgur.com/a/t8gPN5X

Then they asked if I was ready to accept payment for Bitcoin 2797, and after which they would pay me 3000 for Ether

https://imgur.com/a/710MqiZ

I agreed and they paid me $ 2,797 for bitcoin. I want to remind you that they answer messages for several days and they do not have a support chat. Of course I was worried and wrote to them everywhere. Here is their answer

https://imgur.com/a/R7E7YNu

Then they wrote that my payment would soon be processed and soon I receive a letter from them in the mail, in which they demand from me documents (passport and utilities). It seemed strange to me, because they wrote that they did not require verification from their users, but I sent them documents.

https://imgur.com/a/LUu0DOG

A few days later, a new request for documents from them. They asked for documents in English and take a picture with a passport and a sheet of paper on which the date will be written. I remind you once again that this is betnomi.com, which has repeatedly said that users will not be asked for documents. I took a selfie with my passport and a piece of paper and also sent them a photo of the bank statement!

https://imgur.com/a/jmKyCMY
https://imgur.com/a/bT7c849

A few days later, I get an answer from them. They blocked my account and confiscated $ 3,000!

https://imgur.com/a/VXPo058

I only have one account and have not created any new accounts. This is a scam from betnomi.com. Let them provide evidence, but such evidence simply does not exist. I really hope that this is some kind of mistake and they will return the money to me, but everything indicates that this is a fraudulent project that will close soon and take users' money. Perhaps they are making small payments now, but they confiscate large winnings and close the accounts. I re-read their topic and saw that they contradict themselves many times, they were also noticed in deceiving users earlier. However, I thought that this would not happen to me and paid for it with money.

They say that I have several accounts, but then why did they pay me 2797? I remind you once again that I ordered a payout and did not make any more bets or make any deposits. They paid me part of the money, but when it came to paying the winnings, they just took the money and closed the account. This clearly indicates that this project will close soon. Be extremely careful.

I would be glad for any idea how to get money back from betnomi.com

[1714172887]

1714172887

[1714172887]

1714172887

[1714172887]

1714172887

[betnomi]

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

[TalkStar]

It is notify you that betnomi have official account in bitcointalk and i don't know you have contacted them through forum PM or not. If you haven’t done that yet then please send a message to them by including this topic link amd wait for their response. I have already notified them about your issue and hope they will take a look on this matter soon.

Until getting response from their end here i will suggest you to keep patience.

[Joel_Jantsen]

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

Regardless, the right solution should be giving his money back and then perma banning his account instead of holding on to the funds that belong to him which I believe are won in a fair way? Well, should wait for your extensive report and see what the user did get flagged on your system. In summary, this should end like

He Cheated the wins:- Freeze the account.

He won fairly: Ban his account and give the money back.

[brickbrick]

I tried to peacefully resolve the conflict with Betnomi and wrote in private messages to their representative. He considered it blackmail and said that he would publish my personal data.

https://imgur.com/a/vs87ns8

Once again, I want to remind you that betnomi positioned itself as an anonymous cryptocurrency bookmaker who never asks for documents.

https://imgur.com/a/6oN32JF

[EliteCrash]

We are preparing an extensive response to this accusation but the bottom line is, This user created 4-6 different accounts on our website. Every time our risk management system flags his account and risk controls are implemented, he will immediately create another account and start all over again.

Regardless, the right solution should be giving his money back and then perma banning his account instead of holding on to the funds that belong to him which I believe are won in a fair way? Well, should wait for your extensive report and see what the user did get flagged on your system. In summary, this should end like

He Cheated the wins:- Freeze the account.

He won fairly: Ban his account and give the money back.

The thing is, IF this user indeed created new accounts to circumvent his betting limits, those winnings would not have been gotten on the other accounts.

Lets say the user got limited to $10 sports bets only on his first account, then creates another account to bet larger again and win. He should not have been able to place those bets in the first place and so those winnings would rightfully be confiscated.

But lets say the user profited from past accounts and those winnings added up to the amount they confiscated now, I would say they are the right to minus that from his balance.

But if the amount the user profited from multiple accounts didn't amount to that I would believe they would minus the ill-gotten gains from the balance and pay out the rest.

But this is just my conjecture on this, maybe there's more to it than currently seen.

[betnomi]

As promised, here is our explanation with supporting evidence disputing the accusation made by the user above.

Our platform is very advance with very robust security on several layers and risk control mechanisms.
There are two AI systems in place one is for market making/ trading and the other is for risk management and on top of that,
we have a team of risk managers with several years of risk management experience.
Some users think they can bypass our system by creating a new account with new information and a new IP/ user agent information.
This is very wrong! Our system uses over 24 data points to detect multi-accounting and other fraudulent user activities.


We wish we could share detailed information regarding the data collected showing without a doubt this is the same user creating multiple accounts.
But revealing some of this information can help some users better strategize to bypass the system altogether.

On 2020-10-11 user: ram**** created an account made a $1,498.43 deposit.
Executed a specific bet and withdrew $4,462.00 after this action, our risk system automatically reduced the limit of this user.


On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.


On 2020-10-26 user: bri****  created an account, made a total of $1,539.99 deposit, and made a withdrawal request of $3,000.00.
This request was approved on our end but was flagged by the risk management team so the withdrawal did not process.
We noticed the withdrawal was in a pending state for a while and assumed an issue with our wallet processor or the ETH network.
(We missed the notification from our risk management team as this was on a night shift // our bad)

The withdrawal was dropped from the system by the risk management team.
This user then requested $5,797.00 which we explained could not process as 3000$ from this amount was already approved and
would be sent by our wallet provider if the issue got resolved.
(Still, no notification received from risk management regarding their actions at this point).

To avoid delays, (we know you hate it lol) we offered to clear up his remaining balance which was $2,797 and that was paid.
Soon after this payment, risk management reached out to us asking why we approved payments for a user while he has been flagged (which of course we were not aware of).
While all these were going on, another account was being created.


2020-11-05 which is a day after we disabled the ability of bri**** to make withdrawals.
A new account user: irr**** was created. Made a deposit of $598.76 and got flagged by our risk management system.
This user made a withdrawal request of $1,107.00 as soon as his limits were reduced by the system.
The withdrawal request of course was rejected by us.


As this was becoming too consistent, we decided to request KYC as our last resort. (We hate to do it)
All of these users ignored the request for KYC except bri**** and irr**** which are the only accounts with funds.
bri**** did provide the documents but irr**** provided documents of his mother or grandmother (we presumed).
because they are the same person. (It's a shame you use an innocent person for this)

Note: irr**** Never responded again and these were some of the nonsense we received.

[Deleted]


Funny enough, we have only 6 users from Belarus, and 2 of these users are from our signature campaign and the remaining 4 are the same person with 4 accounts.
Just happened one of these is a 57-year-old woman in a crypto casino doing the same exact thing the only three other users from her country are doing. Hard to miss *_*

Sample of player categorization by our automated risk management system. We will catch you if you cheat




As far as allegations of banning users with large winnings (which of course is silly),
this is a screenshot shared by one of our users in the telegram group of his winnings today.




We are here to run an honest, transparent, and sincere business but, we will not allow anyone to leverage our fairness and generosity and abuse our platform.
We will Never Scam or cheat anyone for any reason or whatsoever!.
Almost never ban any user because our risk management system is very advance and we trust it to implement countermeasures against risky activities.
However, we will unapologetically ban you in the event you create multiple accounts for any reason. First set of rules under our ANN.

Thank you all for taking the time to read this explanation.


Regards,

Betnomi.

[Pffrt]

Betnomi, it seems like you can easily detect the alt account with your secret method once they have some activities. Then why would you allow them betting? I'm sure after placing a few bets and first withdraw, you had detected the user to be alt, then why didn’t you banned him at that time. If the user lost in bets, would you refund him because he is using alg account?

[Boris007]

I can make a better crime thriller story and can link the deposit money at betnomi to a Uganda ATM scam that happened this September.

Apart from stories, when you have such a smart system that starts giving siren as soon as a alt account is created then why dont you ban them at that very spot ??

[gadado]

I thought betnomi had indicated that they would never ask for KYC, and pay out all winnings at all times? Unfortunately it now appears that a few annoying trolls were right in the topic.
We have been skeptical and sadly believed Betnomi's fine words, but it now turns out to have been pure lies to get customers.
I can still hear Betnomi say "What is in the terms is for show only and we will never take any winnings and always pay out"
Betnomi, you have to solve this and pay the user.

[nasipadang]

On the forum, Betnomi has made it very clear that they will never ask for KYC, that was a promise.
See screenshot. And then do this? There are no words for that.
I am afraid we have a new company here that is only here to scam.

[wildan88]

It looks like they've gotten themselves into trouble by making promises about the KYC,  give them the option to resolve this professionally and still send the user the money.
I don't think Betnomi wants to risk her reputation for this amount? It is good that the user made a complaint, now it is up to Betnomi whether to solve it or not.
I thought Betnomi had good intentions to run the site and deal on a good way with customers, now I am starting to get some doubts.

[Csmiami]

----

Well, if multi accounting is not allowed, and this winnings were a result of a multi accounting scheme; I'd only return the deposited money (if any). If the user had been following the rules, they wouldn't have been able to make such winnings.... I'm talking about any user doing this; not this particular case btw.

Now, getting on what I've read so far....

First, some questions for OP:
 
The last message from the support team say that "your account has been closed".
Does that mean that you can't even log in?
Also, what day did the reply to this?

For betnomi:

You should improve communication with the security team; that for starters.
I personally don't see a pattern on the things you've provided; but I have no clue about how these security system works and so on. Let's see if some other user can vocuh for that.
Publishing the KYC photos... is a bit questionable here

For the rest:

I've also been reading the official betnomi ANN; and I'm surprised (not really) by your ability to pick specific posts and take them as if that was an absolute truth of the universe. They've said that they will not ask for KYC UNLESS: A) there's some kind of jackpot winning B)they detect fraudulent activity or any kind of wrongdoing.


Now, this is not the first, and won't be the last thread created in this section to try to stronghold a casino into forcing to pay some winnings that shouldn't have existed in first place, so let's wait before we jump into any conclusion. For what it seems to me, this is a user that was trying to cheat and got caught; and is now angry that they got caught without being able to withdraw the winnings (remember the mt.gox hacker lmao).

So I'd ask everyone to stop speculating and start reading the bloody evidence provided by both sides before answering some useless BS, and once you've read everything, give it some thought

[gadado]

----

Well, if multi accounting is not allowed, and this winnings were a result of a multi accounting scheme; I'd only return the deposited money (if any). If the user had been following the rules, they wouldn't have been able to make such winnings.... I'm talking about any user doing this; not this particular case btw.

Now, getting on what I've read so far....

First, some questions for OP:
 
The last message from the support team say that "your account has been closed".
Does that mean that you can't even log in?
Also, what day did the reply to this?

For betnomi:

You should improve communication with the security team; that for starters.
I personally don't see a pattern on the things you've provided; but I have no clue about how these security system works and so on. Let's see if some other user can vocuh for that.
Publishing the KYC photos... is a bit questionable here

For the rest:

I've also been reading the official betnomi ANN; and I'm surprised (not really) by your ability to pick specific posts and take them as if that was an absolute truth of the universe. They've said that they will not ask for KYC UNLESS: A) there's some kind of jackpot winning B)they detect fraudulent activity or any kind of wrongdoing.


Now, this is not the first, and won't be the last thread created in this section to try to stronghold a casino into forcing to pay some winnings that shouldn't have existed in first place, so let's wait before we jump into any conclusion. For what it seems to me, this is a user that was trying to cheat and got caught; and is now angry that they got caught without being able to withdraw the winnings (remember the mt.gox hacker lmao).

So I'd ask everyone to stop speculating and start reading the bloody evidence provided by both sides before answering some useless BS, and once you've read everything, give it some thought

If a player cheats, it is understandable that you ask for KYC, but I still think it's a strange story that a player would cheat. How the hell could you cheat on a sportsbook?
And what's the point of multiple accounts? Only if you used accounts together to play poker would it be cheating.

[Csmiami]

----

If your account gets limited for whatever reasons, and you create a new account to bypass those limits, at least for me, you are cheating.

Do note that I'm not defending that the accounts can get limited, and I have no clue how they decide to do so; but if it does happen, for whatever reason, you can complain all you want (it may work), but having a strategy to bypass the limits? Not the way to go

I'm still curious to know about how the "account closing" is enforced tough... Hope both betnomi and OP do reply to that

[buwaytress]

OK, so cool, betnomi you've demonstrated that you're good at scambusting, but I'd strongly advise you to take down that photo. You yourself admit it's highly likely she's got no idea of what she got herself into, so let's take that down yeah? You also really don't want a GDPR action taken against you (not likely, but would be very difficult to defend).

[nasipadang]

I can't tell exactly how it went. The only thing I find disturbing is that Betnomi has repeatedly said in the forum that they never ask for KYC. Unless fraud? Yes, then you can easily hide your own behind it and say that it is fraud. That's what it's all about for me. Then let Betnomi prove that it is fraud, They won't get there with just texts. That is too easy. Anyone can write that it is fraud. It looks like the op has little to hide. I agree that it is wiser to remove that photo. Does not contribute to the situation, but indicates that the user has nothing to hide here.
I think this is a very annoying email by the way:






Let them proof this:


And only text is not enough.

[Maasdamer]

Are you insane posting the verification picture?

Ever heard of privacy?? Your shit site should be sued for this. You can easyly black out the face.

[codegnome]

----

If your account gets limited for whatever reasons, and you create a new account to bypass those limits, at least for me, you are cheating.

Do note that I'm not defending that the accounts can get limited, and I have no clue how they decide to do so; but if it does happen, for whatever reason, you can complain all you want (it may work), but having a strategy to bypass the limits? Not the way to go

I'm still curious to know about how the "account closing" is enforced tough... Hope both betnomi and OP do reply to that

What I can see from the screenshots is that the bets are placed with odds of around 1.80. So those are all bets that have about a 50% chance of winning. Not really a strange thing.
That multi-account hassle can indeed be a problem if your account is closed and then reopened. If your account is closed and reopened, shouldn't Betnomi be able to quickly detect and block it before making a deposit?
Or at least quickly. For example, how much time has passed before this has been detected?

[Cacingkemi]

Edited: I removed the image from Betnomi's quote.

Betnomi, have you lost your mind? What are you doing? You are breaking completely different conditions than your own.
I am not familiar with criminal law and the code, but I am convinced that you cannot just publish someone's photo with personal data! In fact, I think you could be sued for this!
Like maasdamer indicated, you could also censured the face or something.
Now you have revealed the identity of this user, and I am sure she did not give the permission to do so.

[gadado]

@Betnomi

You write:

On 2020-10-26 user: bri****  created an account, made a total of $1,539.99 deposit, and made a withdrawal request of $3,000.00.
This request was approved on our end but was flagged by the risk management team so the withdrawal did not process.
We noticed the withdrawal was in a pending state for a while and assumed an issue with our wallet processor or the ETH network.
(We missed the notification from our risk management team as this was on a night shift // our bad)


Who exactly is the risk management? your company is managing this website, so who is controlling the risk management? Is this an external company?
And why did you published the selfie of this user? You really can not do that.

[Jawhead999]

-snip-

Betnomi, have you lost your mind? What are you doing? You are breaking completely different conditions than your own.
I am not familiar with criminal law and the code, but I am convinced that you cannot just publish someone's photo with personal data! In fact, I think you could be sued for this!
Like maasdamer indicated, you could also censured the face or something.
Now you have revealed the identity of this user, and I am sure she did not give the permission to do so.

If you're hating people revealing other identity and respect with other privacy, why you visible the images then?

You can simply delete it without quoting the whole images.

[Cacingkemi]

-snip-

Betnomi, have you lost your mind? What are you doing? You are breaking completely different conditions than your own.
I am not familiar with criminal law and the code, but I am convinced that you cannot just publish someone's photo with personal data! In fact, I think you could be sued for this!
Like maasdamer indicated, you could also censured the face or something.
Now you have revealed the identity of this user, and I am sure she did not give the permission to do so.

If you're hating people revealing other identity and respect with other privacy, why you visible the images then?

You can simply delete it without quoting the whole images.

It was not my post, I just quoted Betnomi, because  I had the feeling they would edit their post quickly and people could not see anymore what they did.
I already removed it.
Your post does not make any sense by the way, you have critics on me, while Betnomi was the one who made the post.
Give your opinion about the situation, otherwise, do not reply with such nonsense. Unless you were send by Betnomi, then I can understand your reply.

[betnomi]

We appreciate all your inputs. Would like to answer the question regarding why we would allow a user to keep betting after the system detected it to be multi-accounting. No, we don't allow them to continue betting.

As for the detection, some users immediately get detected after registration, others after one or two bets, and some even days but, you will be detected. There are multiple data points used by the system to make this determination. However, the system will not act in the event there is not enough data to make a decision. In cases like this, the risk management team receives a notification to manually review the user's activities using other tools to make a determination. In the screenshot above, you will see one user is in a review.


 Regarding KYC, we stated we will only ask for this in some rare cases. [Fraudulent user and other reasons outside our purview]. If you note, even though we detected two other accounts previously from the same user, we did not ask for KYC. We try not to! We only asked after 4 accounts have been linked to the same person. Note, he is the first user we asked to provide KYC documentation out of thousands.
 We will not outright ask for it. As stated, if you are a regular player doing regular things. This should not be your concern but, if your aim is to cheat, you should be concerned.


 With respect to the posted image, users' privacy is crucial to us, and we do everything possible to protect our user's privacy. We have KYC information from the user making the accusation which would give a better perspective of the ongoing situation but, for privacy reasons, we did not share that image.
 However, the second image was clearly not of the user and censored personal information in the image before sharing it. The goal of that image was to give the reader a broad view of the subject. In hindsight, we shouldn't have shared it.


 Here at Betnomi. We do not make unilateral decisions regarding fraudulent users, and other illegal activities by the users. Our team of security experts works with and receives updates from international organizations such as the Federbet to determine match-fixing, etc. When a determination is made, it is always based on solid and verifiable evidence and not on conjecture.

 Ie. morning update regarding Uefa European Championship U21 (Kosovo – Albania) match being fixed.

 @gadado This is an example of cheating on sportsbook just from yesterday. In events like this, users that are found to consistently bet on fixed matches receive a bet limit on their account and the real rule breaker is creating new accounts to get a bigger limit.

[Jawhead999]

It was not my post, I just quoted Betnomi, because  I had the feeling they would edit their post quickly and people could not see anymore what they did.
I already removed it.

Then why need to quoted the images?
If Betnomi already edited the post, but your post still exist and never got edited... anyone can still see the images!

Read how to quote properly [TIPS] to avoid pyramid quotes (for Newbies)

Give your opinion about the situation, otherwise, do not reply with such nonsense.

@Csmiami already gave a good summarize here https://bitcointalk.org/index.php?topic=5289045.msg55590938#msg55590938 and I don't think it needed more repetition (opinions) while it has been mentioned above.

Unless you were send by Betnomi, then I can understand your reply.

Proof?

[Csmiami]

---

Can you please confirm the exact date and time the account was closed, and clarify whether a user can access a closed account? (even if they can't place any bets)

[betnomi]

Can you please confirm the exact date and time the account was closed, and clarify whether a user can access a closed account? (even if they can't place any bets)

All the accounts were closed on Wed, Nov 11, 12:03 PM. No You are unable to login to your account once its closed.
On a login attempt, the user receives a message indicating their account is locked/closed.

[Csmiami]

---

So all the screenshots were taken 11 hours prior to the accounts being terminated. That's some close timing...

I don't bet regularly, in fact I don't bet at all, but it'd never cross my mind to take screenshots of everything unless I knew my account was going to be terminated and needed to have some record of it. That leads me to believe that
A) either the user was being very cautious
B) the user new the account was going to be closed because they got caught

[ongkok87]

Betnomi says the problem is multi accounting, but the op says she only uses one account. This is her quote:

I only have one account and have not created any new accounts. This is a scam from betnomi.com. Let them provide evidence, but such evidence simply does not exist. I really hope that this is some kind of mistake and they will return the money to me, but everything indicates that this is a fraudulent project that will close soon and take users' money. Perhaps they are making small payments now, but they confiscate large winnings and close the accounts. I re-read their topic and saw that they contradict themselves many times, they were also noticed in deceiving users earlier. However, I thought that this would not happen to me and paid for it with money.

They say that I have several accounts, but then why did they pay me 2797? I remind you once again that I ordered a payout and did not make any more bets or make any deposits. They paid me part of the money, but when it came to paying the winnings, they just took the money and closed the account. This clearly indicates that this project will close soon. Be extremely careful.

So where is the truth? We can only give the right judgement after correct evidence. betnomi admit it was a wrong move to display the photo/selfie, but it does not work like that.
It is simple crossing over all limits to provide such information and a photo. the privacy from this person is seriously damaged now.

It is up to betnomi to come with sufficient evidence to proof the multi accounts.
by the way her account was closed on 12 november, and the letter from the match fixing was 13 nov.
so how can this be related? it indicates it is only an investigation, it is not proven.

[BitcoinAccepted]

Just give Betnomi some time to come up with decent evidence. If there was really another account, I am sure they have no problems with proving.

I only think it is not a good idea to post this information on the forum, since this will consist personal information like Ip address.

They can address this information to the customer, and if the customer wishes to share this information, he can.

[betnomi]

So where is the truth? We can only give the right judgement after correct evidence. betnomi admit it was a wrong move to display the photo/selfie, but it does not work like that.
It is simple crossing over all limits to provide such information and a photo. the privacy from this person is seriously damaged now.

It is up to betnomi to come with sufficient evidence to proof the multi accounts.
by the way her account was closed on 12 november, and the letter from the match fixing was 13 nov.
so how can this be related? it indicates it is only an investigation, it is not proven.

The match fixing has nothing to do with this incident. We gave the recent match fixing as an example of an action or activity that will trigger the system to give the user a lower bet limit. Same time, also explain to @gadado since its apparent he doesn't know cheating is possible on sportsbooks and finally, to give an example as to why the some users create multiple accounts.

Just give Betnomi some time to come up with decent evidence. If there was really another account, I am sure they have no problems with proving.

I only think it is not a good idea to post this information on the forum, since this will consist personal information like Ip address.

They can address this information to the customer, and if the customer wishes to share this information, he can.

We try to not reveal sensitive information unless it is necessary. It's curious how the accuser isn't saying anything but some people jumping the gun.
The other user didn't respond to the email we sent about their account being closed because they knew it was obvious. This other user decided to give it one more try hoping with public pressure, we will cave lol.   We suggest you patiently wait for him to respond or explain why he was creating multiple accounts or provide some more evidence before arriving at such conclusions.

[gadado]

So where is the truth? We can only give the right judgement after correct evidence. betnomi admit it was a wrong move to display the photo/selfie, but it does not work like that.
It is simple crossing over all limits to provide such information and a photo. the privacy from this person is seriously damaged now.

It is up to betnomi to come with sufficient evidence to proof the multi accounts.
by the way her account was closed on 12 november, and the letter from the match fixing was 13 nov.
so how can this be related? it indicates it is only an investigation, it is not proven.

The match fixing has nothing to do with this incident. We gave the recent match fixing as an example of an action or activity that will trigger the system to give the user a lower bet limit. Same time, also explain to @gadado since its apparent he doesn't know cheating is possible on sportsbooks and finally, to give an example as to why the some users create multiple accounts.

Just give Betnomi some time to come up with decent evidence. If there was really another account, I am sure they have no problems with proving.

I only think it is not a good idea to post this information on the forum, since this will consist personal information like Ip address.

They can address this information to the customer, and if the customer wishes to share this information, he can.

We try to not reveal sensitive information unless it is necessary. It's curious how the accuser isn't saying anything but some people jumping the gun.
The other user didn't respond to the email we sent about their account being closed because they knew it was obvious. This other user decided to give it one more try hoping with public pressure, we will cave lol.   We suggest you patiently wait for him to respond or explain why he was creating multiple accounts or provide some more evidence before arriving at such conclusions.

"We try to not reveal sensitive information unless it is necessary."

Otherwise you would have no problem showing this user's passport and photo here. Did you think that was necessary? Do you realize this person can even consider to take a lawyer for these kind of things?
Necessary or not, I think you can get really serious problems with this. Do you actually understand what you did?
You don't seem to be taking things too seriously and you are seriously uprooting customer privacy and discredit here.
I do not judge about the multiple accounts, since neither can be proved.

[betnomi]

"We try to not reveal sensitive information unless it is necessary."

Otherwise you would have no problem showing this user's passport and photo here. Did you think that was necessary? Do you realize this person can even consider to take a lawyer for these kind of things?
Necessary or not, I think you can get really serious problems with this. Do you actually understand what you did?
You don't seem to be taking things too seriously and you are seriously uprooting customer privacy and discredit here.
I do not judge about the multiple accounts, since neither can be proved.

From multiple interactions and encounters with you across several of our topics, it is very obvious and clear you do not have an independent mind of your own.
You just continue to spew what other people pointed out. This very issue was pointed out by multiple users on the very first page of this topic. We addressed it and stated that,
in hindsight, we shouldn't have shared that image. Again, you are pretending not to have seen that and repeating the same claim as if they are yours.

If you are going to rehash other people's ideas/ points, at least give them some credit. Anyhow, this is a serious discussion and we are looking for honest and objective thinkers to analyze and share their opinions and ideas. Open discussions like these are very important (at least to us). We are able to make improvements, optimize our policies and approach to handling similar cases in the future.  If you have nothing original or substantive to add to the discussion, kindly excuse yourself.

[scammed-by-nitro]

No matter what those betnomi fools say now, I made screenshots of the personal data you have published.

This move was the most amateur thing by a betting website I have ever seen.

How stupid can you be publishing this?

Hope you will pay for this! And I mean PAY.

[gadado]

No matter what those betnomi fools say now, I made screenshots of the personal data you have published.

This move was the most amateur thing by a betting website I have ever seen.

How stupid can you be publishing this?

Hope you will pay for this! And I mean PAY.

I've respected Betnmomi for a long time, but I'm kind of done now. Those nasty, arrogant, annoying answers every time.
They pretend that this forum is theirs and that you are not allowed to express your own opinion.
What a pathetic intention. And they never answer serious questions.

[betnomi]

Well, we are confident that wasn't the information about our user. We only shared it to let the community get an idea of how the user tried to circumvent the system.
Secondly, no. The image contains no personal information. It was censored. Again, in hindsight, we shouldn't have shared it.


@gadado Your first comment on this topic was to call us liars and demand we payout the "customer" so much for your respect.

Serious questions? You have no real questions or original ideas. We just asked you to stop vomiting other people's ideas especially when they are already answered if you are going to do it regardless, give them credit it all we asked.


It's been 4 days now, the other user did not respond to our emails and the "accuser" here did not make a single comment about anything since we responded over 24 hours now.
But for some reason, you feel obligated to demand things on his behalf.  We are simply waiting for his comments and we will respond accordingly but until then, we asked everyone to be patient unless they have suggestions or something meaningful to add to the discussion unlike you.

[brickbrick]

Hello friends.

I've been busy all this time and just now I'm online. I have re-read all the posts and will now give my answers and comments regarding posts by betnomi and other users.
I must say right away that I do not know the users that betnomi is talking about and I will speak only for myself.

Betnomi begins his answer with the style - "we are very tough guys, so we can block whoever we want, and we can block anyone, because we are very tough guys and we can do whatever we want, because we are very tough guys." Modesty always beautifies a person and a company. You have chosen an extremely unfortunate form for your PR.

Next, Betnomi has arguments in which they supposedly prove that I have a lot of accounts. Their reasoning can be expressed by the following formula - "2 + 2 = 4, the sun is shining during the day, the water in the ocean is salty, then it follows that the user has many accounts." Firstly, you can write that anyone played with you and made any deposits, but I speak only for myself. Secondly, all your reasoning is not evidence. Do you have evidence that I made bets from the same IP or from the same computer or registered with you for the second time with the same data or used the same wallet to replenish? Yes? -Provide. No? -Pay. In the third, you and I are in unequal conditions, I have to prove my innocence, while you just have to say something and everyone should take it as the truth, even if it is illogical. How can a player prove their honesty? The only thing that came to my mind was to put a GoPro on my head and shoot my life 24/7, so that in case of accusations I say - guys, watch the last month of my life and see for yourself.
Fourth, in such projects as NASA or Elon Musk's space projects, the best specialists work who design complex equipment, BUT even after long calculations they sometimes make mistakes and multi-billion dollar projects fail. You, however, insist on your innocence and assert that there can be no mistake. Do you have better specialists than NASA specialists? Maybe you would advise them to change jobs? I bet NASA pays more than betnomi.

Then the betnomi themselves talk about the payment and that they had misunderstandings with the risk management department. Ohhhh. By this you show that you have an uncoordinated team, and even in such matters as payment, you are inattentive and unprofessional. Looks like I was quick to advise you on a job at NASA. In doing so, you say that you want to take a leading position in the market. From my point of view, the most important thing is reputation, it is very difficult to earn and very easy to lose. You yourself are digging the grave of your reputation. This is not done by me or other users, but you. We will be convinced of this more than once.

Then you talk about KYC. We'll go to KYC in more detail. You have repeatedly changed your mind on this issue and just as often edit your posts. You say that you never ask for KYC, then you say that you are only asking if the user wins the jackpot, then you say that KYC is only for those who made a deposit via Skrill or from a bank card (I saw on your website depositing and withdrawing funds only through cryptocurrencies, what kind of skrill or cards are you talking about?), then you say that you can request KYC at any time if you deem it necessary. Your terms and conditions do not include the date of the last update. What does this mean? That you can make any changes to them and do it whenever you want. For example - registering on the site, the user agrees that if he has hair, then he must go through KYC.
Here are some excerpts from your own rules. However, I am sure that you will change them soon.

"a. date of birth and provide valid identification showing that the player is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence (identification documents which must be submitted include: a copy of a valid identity card, passport or driving license);"

"12.3 Betnomi does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Betnomi by explaining the circumstances. Betnomi has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

"23.2 Registration and betting is allowed exclusively to people over 18 years old (or the allowed age range in the given country from which the user has opened a deposit and made bets). Users have complete responsibility as to dealing with the legality of Internet gambling in the region where they live and/or for providing the appropriate authorities of their country with information on winnings. The Company reserves the right to require proof of age and block the User’s account before receiving the appropriate documentation."

"23.4 The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the company, the User must present an official document with a photograph, identifying his identity (a passport copy), and also proof of authenticity of the indicated address data and telephone."

"25.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets at one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, Betnomi reserves the right to deprive these Users of a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud, the company has the right to demand a document from the client proving identity before transferring a bonus."

"29.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request was made. Before the first payment will be made to the User by electronic payment methods (Skrill, credit or debit card, etc.), the client is obliged to attach an electronic copy of a passport to the Documents section to confirm their identity. Remember that forgery is severely punished by law, and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Betnomi reserves the right to send such documents to the appropriate regulatory authorities."

You edit your posts and constantly say different things about KYC, I also saw reviews from other players that you did not pay BUT there is one thing:
1 time is an accident
2 times it's a coincidence
3 times this is a pattern

Below is a screenshot of your system for calculating dishonest players, but this is very similar to the Excel spreadsheet. Here I will refrain from commenting.

Following this screenshot, you show the player's big win. I honestly and sincerely congratulate your player on the win, but you better show how you paid him all the money.

Then again you say what tough guys you are.

The user with the nickname Pffrt asks you why, if you are such tough guys, you do not block players immediately if you see something suspicious? My answer is because you can always be cool or you can be cool when it's profitable. I am 100% sure that if I lost at betnomi, their advanced risk management system would never have noticed me.

Next, several users discuss the KYC "which you never ask for" and that you said the rules were written for display purposes only. However, when it suits you, you refer to your rules.

Further, from the messages of users, I understand that you posted a photo of some woman, who is most likely your client. This is the worst thing you could do. This is the point of no return. I sincerely do not understand which specialist with many years of experience from your team came up with this idea. You position yourself as an anonymous crypto-bookmaker without KYC and posted on the forum a photo of a person who most likely did not give his consent. Let me give you a metaphor as an example. Imagine a room with nothing but bare walls and a power outlet. They let a person into this room and say - do what you want here, but just don't put your fingers in the socket because there is tension. The worst option you can do while in this room is to stick your fingers in the outlet, but the person has put his fingers in the outlet !!! Are you sure that you have tough guys, specialists with many years of experience and cool systems? Trust is when said-done. Mistrust is when he said one thing today and said another tomorrow. How can other users be sure that you won't post their photos on the forum if you keep breaking your promises? I have nothing more to add here.

This is followed by a post by Betnomi in which they say that they are very cool, but sometimes not very cool, but in general they are very cool guys.

"Regarding KYC, we stated we will only ask for this in some rare cases. [Fraudulent user and other reasons outside our purview]. If you note, even though we detected two other accounts previously from the same user, we did not ask for KYC "but you posted a photo of your user on an anonymous forum. What if not yet another contradiction?

"All the accounts were closed on Wed, Nov 11, 12:03 PM. No You are unable to login to your account once its closed.
On a login attempt, the user receives a message indicating their account is locked / closed. "- what will happen next? Could you provide a login and password from someone else's account? Betnomi yes of course login - betnomi_best password - confiscate3000?

Next, the user Csmiami asks why I took screenshots. I answer. I have experience playing in bookmakers and I always received payments on average within 24-48 hours. Betnomi did not pay for several days and it seemed strange to me. I once again looked at the betnomi topic and saw that there people wrote about betnomi cheating on the ICO, there were people who wrote that betnomi does not pay them winnings. I decided to play it safe and took screenshots.

Then the user scammed-by-nitro wrote that he saved a screenshot of your photo post. Thank you friend. I ask you to save this screenshot or send it to me in private messages. Infinitely grateful in advance.

In the next post, user gadado wrote that he changed his attitude towards you to the opposite. Betnomi, as I wrote above, you yourself are digging the grave of your reputation.

In several posts, betnomi sarcastically and mockingly said that I did not reply on the forum for a long time. 1 - I did not have such an opportunity 2 - absolutely any user (including betnomi) could click on my nickname and see that I am offline since yesterday 3 - I understand that you knew about this, but did not miss the extra opportunity once to assert itself at someone else's expense.
I have no sympathy for you and your company, but I respect you as a rival. Not because you are good or bad, not because someone is right and someone is wrong, but because you are my rival and this situation as a whole makes me stronger and I become better, thanks to you as well.


It looks like you are in Zugzwang. This is a situation in checkers and chess, in which any player's move leads to a deterioration in his position. But unlike chess, you have one move that will strengthen your position and raise your reputation.

As you can see, I have responded or commented on practically every argument from Betnomi.

[examplens]

"12.3 Betnomi does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Betnomi by explaining the circumstances. Betnomi has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

in the end, you didn't tell us anything, did you have more than one account there?
if you say you have a lot of experience with similar casinos/bookmaker, shouldn't you know what is allowed and what is not?
did you read their TOS before registering on their platform? I saw that they made it clear there that they could ask KYC at some moment if that doesn't suit you why did you continue on there?

[sempak]

"12.3 Betnomi does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Betnomi by explaining the circumstances. Betnomi has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

in the end, you didn't tell us anything, did you have more than one account there?
if you say you have a lot of experience with similar casinos/bookmaker, shouldn't you know what is allowed and what is not?
did you read their TOS before registering on their platform? I saw that they made it clear there that they could ask KYC at some moment if that doesn't suit you why did you continue on there?

The definition of collusion:
You may ask yourself what the definition of this is. You see such rules passing, but then in the field of poker. This is to prevent multiple players from playing together from 1 location in order to consciously benefit from this. That has nothing to do with betting on sports, does it? The only argument you could make is that a player has created another account, but is that cheating?
The user in question stated in the previous post that she does not have any other accounts, and only this one. Maybe a VPN connection?

One source for example:
https://www.iovation.com/topics/player-collusion-online-gambling

They refer to card games to rig the game. I do not see how you could rig a sports game with more accounts. If Betnomi talks about collusion, then it could only refer to poker.

[AB de Royse777]

We appreciate all your inputs. Would like to answer the question regarding why we would allow a user to keep betting after the system detected it to be multi-accounting. No, we don't allow them to continue betting.

As for the detection, some users immediately get detected after registration, others after one or two bets, and some even days but, you will be detected. There are multiple data points used by the system to make this determination. However, the system will not act in the event there is not enough data to make a decision. In cases like this, the risk management team receives a notification to manually review the user's activities using other tools to make a determination. In the screenshot above, you will see one user is in a review.

I gave a quick scan to the entire topic and this seems another classical example of how a sport book acts after they found out a good winning from a client. They flag the account, and then if any connection found then they limit/suspend the account, gives the deposit back.

I have no argument in this. Bookie has their terms and conditions, and they always get the edge of their papers. I have had bitter experience with some other bookies when I involved and I really do not like the taste. On the other hand when someone comes to the forum and ask for justice, it's hard to stay silent too.

From my understanding Betnomi is trying to make a good impression on this bitcoin forum. My question is: are you willing to make a decision by the community standard or you are going to stick with your terms and conditions?

On a side note: We understand that you have a business to run too.

[nasipadang]

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.

[AB de Royse777]

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.

I am not voicing for others or can not voice for other. I am a person who understand that a company/business/person can make mistakes. Let's not make it a big issue about it since they realized the wrong. I also consider Betnomi is a new business, and we really do not need to make their life hard.

[RapTarX]

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.

You should write this either in their profile or create a topic. I guess you are going off topic in this thread.
As for the case above, it’s the usual case between Bookies vs Cheaters or Cheaters vs Honest Players and there will be no way one can prove the truth here, whether OP is cheater or the honest player while betnomi is cheater. It would be good to have some linking proofs by betnomi, that would make sense.

[Cacingkemi]

They have discredited the privacy of this player enough by publishing her photo holding her passport (selfie). The least they should do now is just pay out to save their reputation a bit.
Betnomi is a new company, I can't understand they want to scrap it for a few thousand dollars.

You should write this either in their profile or create a topic. I guess you are going off topic in this thread.
As for the case above, it’s the usual case between Bookies vs Cheaters or Cheaters vs Honest Players and there will be no way one can prove the truth here, whether OP is cheater or the honest player while betnomi is cheater. It would be good to have some linking proofs by betnomi, that would make sense.

I don't really understand why people are acting so cold about disclosing the personal information. This is not just a mistake. If they publish data like this, they can not be trusted.
Do you understand how much image damage Betnomi is doing to the entire gambling world with every bookmaker? If people read these types of posts, and see that a bookmaker posts strictly confidential information of a user including photo in public, no one will trust bookmakers anymore and no one dares to undergo a KYC procedure. So this is not only a serious image damage for the player and Betnomi herself, but also for all bookmakers who are active here on the forum.

[Csmiami]

no one will trust bookmakers anymore

Bookmakers should never be trusted; they profit from other people's loses; but I don't think this is what this thread is about

[AB de Royse777]

no one will trust bookmakers anymore

Bookmakers should never be trusted; they profit from other people's loses; but I don't think this is what this thread is about

End of the day it's a business. There are supply and demand chain hence the business stands. No bookmakers are asking to join them. They are doing their advertisement, offers and other things they need to attract clients.

Think about a doctor or a lawyer or a policeman. These are some novel sector to work. But a corrupted doctor or lawyer or policeman will always wish for the opposite. A doctor will make more money when there will be more sick people, a lawyer will make more money when more people will be in legal trouble, a policeman will expect more trouble to face to get early promotion.

I am not comparing those job/business with gambling business but my point is : There are bookies who are good that not everyone has bad intention. Gambling is an entertainment not a platform of making money. When you are placing a bet, you are basically buying the entertainment from them.

Anyway, all these are irrelevant considering the issue we are trying to work out in this topic. I would like a response from Betnomi on this post I made. Resolving the issue of $3,000 is what now matters.

[dkbit98]

Personal private information and real life photos from people or submitted kyc documentations should never be posted in public and in scam accusation topic!
I don't know if someone is cheating or not in this case, but this is unacceptable behavior.

If there is some connection with addresses OP used for depositing and withdrawing that is ok to reveal, and for everything else please use Investigation board:
https://bitcointalk.org/index.php?board=227.0

Now back to OP post:

Let's start in order. I learned about betnomi from your forum (I often watch bitcointalk, but I was not registered) then I did not see any obvious negative reviews with evidence about them on the forum and decided to register with them and test the limits on sports.

I doubt this is real truth, and then I also doubt the rest of his post.  
He/she is either blind or lying.

[wildan88]

Personal private information and real life photos from people or submitted kyc documentations should never be posted in public and in scam accusation topic!
I don't know if someone is cheating or not in this case, but this is unacceptable behavior.

If there is some connection with addresses OP used for depositing and withdrawing that is ok to reveal, and for everything else please use Investigation board:
https://bitcointalk.org/index.php?board=227.0

Now back to OP post:

Let's start in order. I learned about betnomi from your forum (I often watch bitcointalk, but I was not registered) then I did not see any obvious negative reviews with evidence about them on the forum and decided to register with them and test the limits on sports.

I doubt this is real truth, and then I also doubt the rest of his post.  
He/she is either blind or lying.

What is so strange about her post? And why should she lie? On this moment, it is to difficult to judge what the facts are.
For me, Betnomi made to many mistakes already in their campaign. They also made a mistake with publishing the selfie from the customer.
However, that has nothing to do with the situation that exists now.
Okay, betnomi accuses the customer for multiple accounts? As far as I can see, they can only proof this with IP addresses. That should not be posted on the forum though.
Betnomi has a license and is working with Betconstruct platform. I have the feeling that Betconstruct is also responsible in this matter, since Betnomi wrote they already approved the withdrawal, but then their risk management ring the bell*that is what Betnomi stated)
So, to start with the investigation: Who is the risk management? And on based on which information did they flag the account?
What I also do not get: How can you approve a withdrawal and then afterwards cancel it again?

[betnomi]

@wildan88 kindly read our previous response on the topic before asking your questions. They have already been answered.

The image we posted is not of the user, that we are confident about.
As far as withdrawals are concerned, there are 5 possible states of withdrawals, new, allowed, pending, rejected, and paid. So there is your answer.


There is conclusive evidence indicating the user created multiple accounts. We shared what we believe to be acceptable and enough to give insight into the pattern of behavior of the user.

A few people suggested we just pay the user and close the issue. This sounds like a simple and easy way of resolving this problem. However, this could be a consequential decision and precedent for future user actions. Ie, another user can create multiple accounts, do exact same thing knowing creating a scam accusation, and some public pressure will get us to pay their ill gains. That standard will not be set by us. We stand by our actions and irrevocably closed the user's account. We will not hesitate to close the account of any user we determine with enough evidence to be multi-accounting on our website.


As far as we are concerned, this issue is considered resolved and closed.


Thank you all for your time.

[nasipadang]

@wildan88 kindly read our previous response on the topic before asking your questions. They have already been answered.

The image we posted is not of the user, that we are confident about.
As far as withdrawals are concerned, there are 5 possible states of withdrawals, new, allowed, pending, rejected, and paid. So there is your answer.


There is conclusive evidence indicating the user created multiple accounts. We shared what we believe to be acceptable and enough to give insight into the pattern of behavior of the user.

A few people suggested we just pay the user and close the issue. This sounds like a simple and easy way of resolving this problem. However, this could be a consequential decision and precedent for future user actions. Ie, another user can create multiple accounts, do exact same thing knowing creating a scam accusation, and some public pressure will get us to pay their ill gains. That standard will not be set by us. We stand by our actions and irrevocably closed the user's account. We will not hesitate to close the account of any user we determine with enough evidence to be multi-accounting on our website.


As far as we are concerned, this issue is considered resolved and closed.


Thank you all for your time.

Which evidence do you have that the user created multiple accounts and using?
And also one question: What would happen if a user create multiple accounts and place bets, and then the bets are lost?
Are you then also going to say that the user created multiple accounts, and give the deposit back?

[gadado]

What worries me much more is the fact that Betnomi has made several promises in their ANN topic, and then doesn't keep them. And more importantly; apparently he himself has no influence or authorization to perform any actions or payments. He is allowed to make payments before he gets the green light from the risk department.
So then his word and promise on the forum just isn't worth anything. And Betnomi, stop talking like you are the world market leader.
You should show respect to your customers and stop with acting such arrogant.

[betnomi]

@nasipadang  here is your answer.

1. Multi accounting: Creating multiple accounts is prohibited at betnomi without any exception or reason. Even with the best of explanation or justification, we will unapologetically BAN all your accounts with or without funds.

2. Cheating/ abuse: If we determine you are using unscrupulous means or methods to cheat or take advantage of our promotions, bonuses and other giveaways, all gains from the said promotions will be forfeited and your account will be closed.

3. Hacking/ exploit: Any attempt to hack or exploit any of Betnomi's system will result in a permanent BAN of the user's account or any associated accounts.

Please refrain from doing any of the above and you will never face any problems with Betnomi.
For all other objections or questions, please contact our customer support and we guarantee, your problems will be resolved.

What worries me much more is the fact that Betnomi has made several promises in their ANN topic, and then doesn't keep them. And more importantly; apparently he himself has no influence or authorization to perform any actions or payments. He is allowed to make payments before he gets the green light from the risk department.
So then his word and promise on the forum just isn't worth anything. And Betnomi, stop talking like you are the world market leader.
You should show respect to your customers and stop with acting such arrogant.

Please point to us one promise we made and didn't keep (Anywhere, anytime). Risk management team works directly with and for Betnomi.
We make all final decision regarding our website including payments, one one else!  @gadado it is better to remain silent and appear as a fool than to speak and clear all doubt.  You already proved you are ignorant on the subject and can only regurgitate other peoples idea without giving them credit.

[brickbrick]

Betnomi again ignored all my arguments from the big post I wrote earlier. Also, betnomi has ignored the messages of many users in this thread, on which they should comment. Another example of how betnomi conducts its dialogue and answers only in a pathetic way.

Moreover, they insulted user gadado for constructive criticism. Question in betnomi - When a person does not say anything, betnomi is silent, but as soon as a person asks uncomfortable questions or constructively criticizes, does betnomi offend? When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts and money is taken away? How much your dialogue and business models have in common.

Looks like betnomi took a stand - I said so and it's true, just believe me. He also does not want to enter into a dialogue with me to resolve this conflict and does not provide any evidence. Dear users of this forum (even those who are very skeptical), don't you think this is a strange behavior of betnomi "an honest bookmaker" who values ​​his reputation? How would you act if you were in Betnomi's place? Imagine how you would feel and do if you were in my place? I mean, when they took $ 3,000 from me after KYC, they accused me of creating multiple accounts, they do not provide evidence and do not want to dialogue in any way.

Betnomi you say that you do not want to pay me because others will want to open multi accounts with you:
a) You did not provide evidence that I have other accounts (wallets, the same devices, IP, and so on). You just took $ 3,000 from me.
b) Your reputation has been seriously damaged and may suffer even more. Do not aggravate your situation with thoughtless statements.
c) What new players are you talking about? Do you really think there will be a large stream of new players after that? Let's take a look at the facts. You are a new bookmaker with a bad reputation and a bookmaker who does not pay out winnings. There is very little information and reviews about you on the Internet on other sites. In doing so, you position yourself as one of the best in the world. Are you seriously? Do you really think this is a good start for your business?
d) Pay me my money. This is the only way for you to keep your reputation. I will publicly write on the forum that I received money from you.

I would also like to ask you if we can use the services of a sports dispute regulator like SBR? Are you partnering with SBR? Please write the sites where I can complain about you and where you can provide all your "irrefutable evidence".

[deadthings]

What I don't understand from betnomi's point of view is that they make a fuss about the user having multiple accounts in order to take advantage of that (in this statement we assume that Betnomi is telling the truth).
How can you benefit from sports betting if you have multiple accounts? I can't think of any reason that you would benefit. The only thing you could get around is the limits of a previous account.
Then we come back to the question why Betnomi states in her conditions that you could win for 100,000 usd, but then lower the limits of 500 usd bets? Somewhere something is wrong.
@brickbrick I do not say that you lie at all, but I want to see Betnomis reaction about what if there was a case of multiple accounts.
And if they say so, let them proof it?

In poker betnomi would be right, you can use multiple accounts to gain a clear advantage. Absolutely not with sports betting. And the bets of this user are not suspicious or strange, are they?

[gadado]

Betnomi again ignored all my arguments from the big post I wrote earlier. Also, betnomi has ignored the messages of many users in this thread, on which they should comment. Another example of how betnomi conducts its dialogue and answers only in a pathetic way.

Moreover, they insulted user gadado for constructive criticism. Question in betnomi - When a person does not say anything, betnomi is silent, but as soon as a person asks uncomfortable questions or constructively criticizes, does betnomi offend? When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts and money is taken away? How much your dialogue and business models have in common.

Looks like betnomi took a stand - I said so and it's true, just believe me. He also does not want to enter into a dialogue with me to resolve this conflict and does not provide any evidence. Dear users of this forum (even those who are very skeptical), don't you think this is a strange behavior of betnomi "an honest bookmaker" who values ​​his reputation? How would you act if you were in Betnomi's place? Imagine how you would feel and do if you were in my place? I mean, when they took $ 3,000 from me after KYC, they accused me of creating multiple accounts, they do not provide evidence and do not want to dialogue in any way.

Betnomi you say that you do not want to pay me because others will want to open multi accounts with you:
a) You did not provide evidence that I have other accounts (wallets, the same devices, IP, and so on). You just took $ 3,000 from me.
b) Your reputation has been seriously damaged and may suffer even more. Do not aggravate your situation with thoughtless statements.
c) What new players are you talking about? Do you really think there will be a large stream of new players after that? Let's take a look at the facts. You are a new bookmaker with a bad reputation and a bookmaker who does not pay out winnings. There is very little information and reviews about you on the Internet on other sites. In doing so, you position yourself as one of the best in the world. Are you seriously? Do you really think this is a good start for your business?
d) Pay me my money. This is the only way for you to keep your reputation. I will publicly write on the forum that I received money from you.

I would also like to ask you if we can use the services of a sports dispute regulator like SBR? Are you partnering with SBR? Please write the sites where I can complain about you and where you can provide all your "irrefutable evidence".

If Betnomi refuses to help you, you can contact Betconstruct: https://www.betconstruct.com/
Betnomi is renting their software, and I am pretty sure the risk management where they talk about does either not exist or is from this company.
Next step could be to contact their company, but I am not sure how that works in Curacao. There are some users who know more about this probably.
Best would be to solve it with Betnomi directly, but I can imagine they are not going to settle it.

[betnomi]

This was part of the message this user sent us after creating the "Scam accusation"

I see that you do not have the best reputation on the forum and I am sure that there has been a misunderstanding and your reputation will only get worse.
I offer you to pay me my money 3000 dollars for bitcoin or ether and I will publicly write on the forum that our conflict is settled and that I received a withdrawal from you of the entire amount.

And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.

When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts, and money is taken away? How much your dialogue and business models have in common.

This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:

On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.

We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.

[BitcoinAccepted]

This was part of the message this user sent us after creating the "Scam accusation"

I see that you do not have the best reputation on the forum and I am sure that there has been a misunderstanding and your reputation will only get worse.
I offer you to pay me my money 3000 dollars for bitcoin or ether and I will publicly write on the forum that our conflict is settled and that I received a withdrawal from you of the entire amount.

And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.

When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts, and money is taken away? How much your dialogue and business models have in common.

This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:

On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.

We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.

I think things are getting a lot clearer now. So the user created an account with the intention of using the system with bets that had wrong odds/outcomes? As you sometimes see with an offside goal?

If so, this evidence is not a secret. Publishing these matches or bets would quickly resolve everything and put an end to all discussion. The user has no problems with displaying this information, I assume.

I saw that the user had already posted which bets he had placed. Which bets are made according to arbitrage betting?

If you can provide us this information, then I am sure there are people who have expertise who can investigate this and come to the right conclusion.

And in that case, I am also sure that nobody will doubt about Betnomi.

[imutlinda]

This was part of the message this user sent us after creating the "Scam accusation"

I see that you do not have the best reputation on the forum and I am sure that there has been a misunderstanding and your reputation will only get worse.
I offer you to pay me my money 3000 dollars for bitcoin or ether and I will publicly write on the forum that our conflict is settled and that I received a withdrawal from you of the entire amount.

And in his last post, he mentions the word "reputation" 4 separate times and made references to our reputation 3 separate times in one little post. It is very obvious someone thinking they could latch on to our reputation and pull that string until they net their ill gain profit. Might be a good or even an effective strategy against some other company but will never work against us. Judgments on our reputation are reserved for our users. You can pull and twist it all you want.
We believe personal user experience will mostly supersede propaganda and misinformation.

When a person loses, he is an honest gambler, but if a gambler wins, then he is unprovenly accused of several accounts, and money is taken away? How much your dialogue and business models have in common.

This is a very dishonest and shameful attempt to frame the narrative in his favor.
We already stated, as soon as we determine wrongdoing by a user, we will take actions against them. No bets, win or lose. ie, implement countermeasure or close their account if need be.

In the example below:

On 2020-10-25 user: lapoola91** created an account and made a $1,000.01   deposit and the risk management system detected
ram**** and lap**** to be the same user and automatically limited the bet limit for the specific category of the event which ram**** was betting on.
Soon after, user lap**** wrote us an email requesting we increase his on that specific event and we declined. Immediately, lap**** withdrew his $1,000.01 deposit.

We immediately placed a limit on the user as soon as he was identified to be multi-accounting.
Did we ban him, no! Countermeasure was implemented, and he did nothing but withdraw his money and that was the end of it. We could have banned that account of his and confiscate his funds but, we didn't. We gave him a chance to refrain from such actions. But when this behavior continued, we had no choice but to ban all the new accounts he created and retroactively ban all the old ones. So the idea we ban only winners is extremely dishonest.


As far as using the service of a sports dispute regulator, you are most welcome to use such service and present your case to them. Our team will gladly cooperate with them and share all the information and evidence we gathered that tired you to these four accounts.




@deadthings There seems to be some kind of misunderstanding around the limits and why fraudulent users will create multiple accounts. We will try and give a short example/ explanation here.


There are some players who do arbitrage betting or late betting. This is essentially exploiting/ cheating and is against the rules of every bookmaker. Most sportsbooks will outright ban you for doing this. But, we at Betnomi do our best to remain customer friendly.
Banning/ closing a user's account is always our last resort. We take the approach of using limits as a countermeasure to these kinds of activities. Instead of closing the account,
we give a small limit. With these limits, the risk is controlled. What happens in these cases, the system continues to monitor the user's behavior and will gradually increase their limits if they stop such activities. But in most of these cases, the users just abandon the account and that ends the story. Here is where the problem starts. When these limits are implemented, because the user has one intention to use fraudulent means to make a quick profit, they abandon the accounts and create a new account to continue with their fraudulent actions. Fortunately, we have automated tools to identify such users.

You can check our ANN for a similar issue. The user was identified as an Abbitrage bettor, limits were implemented, he simply withdrew his funds and that ends it. He did not create another account to bypass these limits at least as far as we can tell and had no problems or whatsoever.

Betnomi is a new company and growing fast. We have no illusion or delusion there will be many users such as these always hunting for a new sportsbook platform to exploit and make quick profits. It just happens we are the wrong target.  We are humans and not going to act like some corporate robots etc. Our goal is to remain open, friendly, and engaged with the community. We will be the first to admit when we make a mistake and swiftly rectify it but, when we are right, we will stand by our actions no matter what.


Sincerely,

Betnomi.

I think things are getting a lot clearer now. So the user created an account with the intention of using the system with bets that had wrong odds/outcomes? As you sometimes see with an offside goal?

If so, this evidence is not a secret. Publishing these matches or bets would quickly resolve everything and put an end to all discussion. The user has no problems with displaying this information, I assume.

I saw that the user had already posted which bets he had placed. Which bets are made according to arbitrage betting?

If you can provide us this information, then I am sure there are people who have expertise who can investigate this and come to the right conclusion.

And in that case, I am also sure that nobody will doubt about Betnomi.

I think that this is the right and correct (probably only way) to solve the case.

[MI6]

Why did they not pay the op?
I notice that there are more and more scams from Betnomi coming now!
Action must be taken.

[Trollygood]

The funds is still not returned to the OP. Op should be paid.

[bislom]

If I am not mistaken, this is the case wher Betnomi extortioned the user and scammed him for 3000$