betnomi.com SCAM - confiscated $ 3,000 from me and closed the account

[gadado]

@Betnomi

You write:

On 2020-10-26 user: bri****  created an account, made a total of $1,539.99 deposit, and made a withdrawal request of $3,000.00.
This request was approved on our end but was flagged by the risk management team so the withdrawal did not process.
We noticed the withdrawal was in a pending state for a while and assumed an issue with our wallet processor or the ETH network.
(We missed the notification from our risk management team as this was on a night shift // our bad)


Who exactly is the risk management? your company is managing this website, so who is controlling the risk management? Is this an external company?
And why did you published the selfie of this user? You really can not do that.

[1714242965]

1714242965

[1714242965]

1714242965

[Jawhead999]

-snip-

Betnomi, have you lost your mind? What are you doing? You are breaking completely different conditions than your own.
I am not familiar with criminal law and the code, but I am convinced that you cannot just publish someone's photo with personal data! In fact, I think you could be sued for this!
Like maasdamer indicated, you could also censured the face or something.
Now you have revealed the identity of this user, and I am sure she did not give the permission to do so.

If you're hating people revealing other identity and respect with other privacy, why you visible the images then?

You can simply delete it without quoting the whole images.

[Cacingkemi]

-snip-

Betnomi, have you lost your mind? What are you doing? You are breaking completely different conditions than your own.
I am not familiar with criminal law and the code, but I am convinced that you cannot just publish someone's photo with personal data! In fact, I think you could be sued for this!
Like maasdamer indicated, you could also censured the face or something.
Now you have revealed the identity of this user, and I am sure she did not give the permission to do so.

If you're hating people revealing other identity and respect with other privacy, why you visible the images then?

You can simply delete it without quoting the whole images.

It was not my post, I just quoted Betnomi, because  I had the feeling they would edit their post quickly and people could not see anymore what they did.
I already removed it.
Your post does not make any sense by the way, you have critics on me, while Betnomi was the one who made the post.
Give your opinion about the situation, otherwise, do not reply with such nonsense. Unless you were send by Betnomi, then I can understand your reply.

[betnomi]

We appreciate all your inputs. Would like to answer the question regarding why we would allow a user to keep betting after the system detected it to be multi-accounting. No, we don't allow them to continue betting.

As for the detection, some users immediately get detected after registration, others after one or two bets, and some even days but, you will be detected. There are multiple data points used by the system to make this determination. However, the system will not act in the event there is not enough data to make a decision. In cases like this, the risk management team receives a notification to manually review the user's activities using other tools to make a determination. In the screenshot above, you will see one user is in a review.


 Regarding KYC, we stated we will only ask for this in some rare cases. [Fraudulent user and other reasons outside our purview]. If you note, even though we detected two other accounts previously from the same user, we did not ask for KYC. We try not to! We only asked after 4 accounts have been linked to the same person. Note, he is the first user we asked to provide KYC documentation out of thousands.
 We will not outright ask for it. As stated, if you are a regular player doing regular things. This should not be your concern but, if your aim is to cheat, you should be concerned.


 With respect to the posted image, users' privacy is crucial to us, and we do everything possible to protect our user's privacy. We have KYC information from the user making the accusation which would give a better perspective of the ongoing situation but, for privacy reasons, we did not share that image.
 However, the second image was clearly not of the user and censored personal information in the image before sharing it. The goal of that image was to give the reader a broad view of the subject. In hindsight, we shouldn't have shared it.


 Here at Betnomi. We do not make unilateral decisions regarding fraudulent users, and other illegal activities by the users. Our team of security experts works with and receives updates from international organizations such as the Federbet to determine match-fixing, etc. When a determination is made, it is always based on solid and verifiable evidence and not on conjecture.

 Ie. morning update regarding Uefa European Championship U21 (Kosovo – Albania) match being fixed.

 @gadado This is an example of cheating on sportsbook just from yesterday. In events like this, users that are found to consistently bet on fixed matches receive a bet limit on their account and the real rule breaker is creating new accounts to get a bigger limit.

[Jawhead999]

It was not my post, I just quoted Betnomi, because  I had the feeling they would edit their post quickly and people could not see anymore what they did.
I already removed it.

Then why need to quoted the images?
If Betnomi already edited the post, but your post still exist and never got edited... anyone can still see the images!

Read how to quote properly [TIPS] to avoid pyramid quotes (for Newbies)

Give your opinion about the situation, otherwise, do not reply with such nonsense.

@Csmiami already gave a good summarize here https://bitcointalk.org/index.php?topic=5289045.msg55590938#msg55590938 and I don't think it needed more repetition (opinions) while it has been mentioned above.

Unless you were send by Betnomi, then I can understand your reply.

Proof?

[Csmiami]

---

Can you please confirm the exact date and time the account was closed, and clarify whether a user can access a closed account? (even if they can't place any bets)

[betnomi]

Can you please confirm the exact date and time the account was closed, and clarify whether a user can access a closed account? (even if they can't place any bets)

All the accounts were closed on Wed, Nov 11, 12:03 PM. No You are unable to login to your account once its closed.
On a login attempt, the user receives a message indicating their account is locked/closed.

[Csmiami]

---

So all the screenshots were taken 11 hours prior to the accounts being terminated. That's some close timing...

I don't bet regularly, in fact I don't bet at all, but it'd never cross my mind to take screenshots of everything unless I knew my account was going to be terminated and needed to have some record of it. That leads me to believe that
A) either the user was being very cautious
B) the user new the account was going to be closed because they got caught

[ongkok87]

Betnomi says the problem is multi accounting, but the op says she only uses one account. This is her quote:

I only have one account and have not created any new accounts. This is a scam from betnomi.com. Let them provide evidence, but such evidence simply does not exist. I really hope that this is some kind of mistake and they will return the money to me, but everything indicates that this is a fraudulent project that will close soon and take users' money. Perhaps they are making small payments now, but they confiscate large winnings and close the accounts. I re-read their topic and saw that they contradict themselves many times, they were also noticed in deceiving users earlier. However, I thought that this would not happen to me and paid for it with money.

They say that I have several accounts, but then why did they pay me 2797? I remind you once again that I ordered a payout and did not make any more bets or make any deposits. They paid me part of the money, but when it came to paying the winnings, they just took the money and closed the account. This clearly indicates that this project will close soon. Be extremely careful.

So where is the truth? We can only give the right judgement after correct evidence. betnomi admit it was a wrong move to display the photo/selfie, but it does not work like that.
It is simple crossing over all limits to provide such information and a photo. the privacy from this person is seriously damaged now.

It is up to betnomi to come with sufficient evidence to proof the multi accounts.
by the way her account was closed on 12 november, and the letter from the match fixing was 13 nov.
so how can this be related? it indicates it is only an investigation, it is not proven.

[BitcoinAccepted]

Just give Betnomi some time to come up with decent evidence. If there was really another account, I am sure they have no problems with proving.

I only think it is not a good idea to post this information on the forum, since this will consist personal information like Ip address.

They can address this information to the customer, and if the customer wishes to share this information, he can.

[betnomi]

So where is the truth? We can only give the right judgement after correct evidence. betnomi admit it was a wrong move to display the photo/selfie, but it does not work like that.
It is simple crossing over all limits to provide such information and a photo. the privacy from this person is seriously damaged now.

It is up to betnomi to come with sufficient evidence to proof the multi accounts.
by the way her account was closed on 12 november, and the letter from the match fixing was 13 nov.
so how can this be related? it indicates it is only an investigation, it is not proven.

The match fixing has nothing to do with this incident. We gave the recent match fixing as an example of an action or activity that will trigger the system to give the user a lower bet limit. Same time, also explain to @gadado since its apparent he doesn't know cheating is possible on sportsbooks and finally, to give an example as to why the some users create multiple accounts.

Just give Betnomi some time to come up with decent evidence. If there was really another account, I am sure they have no problems with proving.

I only think it is not a good idea to post this information on the forum, since this will consist personal information like Ip address.

They can address this information to the customer, and if the customer wishes to share this information, he can.

We try to not reveal sensitive information unless it is necessary. It's curious how the accuser isn't saying anything but some people jumping the gun.
The other user didn't respond to the email we sent about their account being closed because they knew it was obvious. This other user decided to give it one more try hoping with public pressure, we will cave lol.   We suggest you patiently wait for him to respond or explain why he was creating multiple accounts or provide some more evidence before arriving at such conclusions.

[gadado]

So where is the truth? We can only give the right judgement after correct evidence. betnomi admit it was a wrong move to display the photo/selfie, but it does not work like that.
It is simple crossing over all limits to provide such information and a photo. the privacy from this person is seriously damaged now.

It is up to betnomi to come with sufficient evidence to proof the multi accounts.
by the way her account was closed on 12 november, and the letter from the match fixing was 13 nov.
so how can this be related? it indicates it is only an investigation, it is not proven.

The match fixing has nothing to do with this incident. We gave the recent match fixing as an example of an action or activity that will trigger the system to give the user a lower bet limit. Same time, also explain to @gadado since its apparent he doesn't know cheating is possible on sportsbooks and finally, to give an example as to why the some users create multiple accounts.

Just give Betnomi some time to come up with decent evidence. If there was really another account, I am sure they have no problems with proving.

I only think it is not a good idea to post this information on the forum, since this will consist personal information like Ip address.

They can address this information to the customer, and if the customer wishes to share this information, he can.

We try to not reveal sensitive information unless it is necessary. It's curious how the accuser isn't saying anything but some people jumping the gun.
The other user didn't respond to the email we sent about their account being closed because they knew it was obvious. This other user decided to give it one more try hoping with public pressure, we will cave lol.   We suggest you patiently wait for him to respond or explain why he was creating multiple accounts or provide some more evidence before arriving at such conclusions.

"We try to not reveal sensitive information unless it is necessary."

Otherwise you would have no problem showing this user's passport and photo here. Did you think that was necessary? Do you realize this person can even consider to take a lawyer for these kind of things?
Necessary or not, I think you can get really serious problems with this. Do you actually understand what you did?
You don't seem to be taking things too seriously and you are seriously uprooting customer privacy and discredit here.
I do not judge about the multiple accounts, since neither can be proved.

[betnomi]

"We try to not reveal sensitive information unless it is necessary."

Otherwise you would have no problem showing this user's passport and photo here. Did you think that was necessary? Do you realize this person can even consider to take a lawyer for these kind of things?
Necessary or not, I think you can get really serious problems with this. Do you actually understand what you did?
You don't seem to be taking things too seriously and you are seriously uprooting customer privacy and discredit here.
I do not judge about the multiple accounts, since neither can be proved.

From multiple interactions and encounters with you across several of our topics, it is very obvious and clear you do not have an independent mind of your own.
You just continue to spew what other people pointed out. This very issue was pointed out by multiple users on the very first page of this topic. We addressed it and stated that,
in hindsight, we shouldn't have shared that image. Again, you are pretending not to have seen that and repeating the same claim as if they are yours.

If you are going to rehash other people's ideas/ points, at least give them some credit. Anyhow, this is a serious discussion and we are looking for honest and objective thinkers to analyze and share their opinions and ideas. Open discussions like these are very important (at least to us). We are able to make improvements, optimize our policies and approach to handling similar cases in the future.  If you have nothing original or substantive to add to the discussion, kindly excuse yourself.

[scammed-by-nitro]

No matter what those betnomi fools say now, I made screenshots of the personal data you have published.

This move was the most amateur thing by a betting website I have ever seen.

How stupid can you be publishing this?

Hope you will pay for this! And I mean PAY.

[gadado]

No matter what those betnomi fools say now, I made screenshots of the personal data you have published.

This move was the most amateur thing by a betting website I have ever seen.

How stupid can you be publishing this?

Hope you will pay for this! And I mean PAY.

I've respected Betnmomi for a long time, but I'm kind of done now. Those nasty, arrogant, annoying answers every time.
They pretend that this forum is theirs and that you are not allowed to express your own opinion.
What a pathetic intention. And they never answer serious questions.

[betnomi]

Well, we are confident that wasn't the information about our user. We only shared it to let the community get an idea of how the user tried to circumvent the system.
Secondly, no. The image contains no personal information. It was censored. Again, in hindsight, we shouldn't have shared it.


@gadado Your first comment on this topic was to call us liars and demand we payout the "customer" so much for your respect.

Serious questions? You have no real questions or original ideas. We just asked you to stop vomiting other people's ideas especially when they are already answered if you are going to do it regardless, give them credit it all we asked.


It's been 4 days now, the other user did not respond to our emails and the "accuser" here did not make a single comment about anything since we responded over 24 hours now.
But for some reason, you feel obligated to demand things on his behalf.  We are simply waiting for his comments and we will respond accordingly but until then, we asked everyone to be patient unless they have suggestions or something meaningful to add to the discussion unlike you.

[brickbrick]

Hello friends.

I've been busy all this time and just now I'm online. I have re-read all the posts and will now give my answers and comments regarding posts by betnomi and other users.
I must say right away that I do not know the users that betnomi is talking about and I will speak only for myself.

Betnomi begins his answer with the style - "we are very tough guys, so we can block whoever we want, and we can block anyone, because we are very tough guys and we can do whatever we want, because we are very tough guys." Modesty always beautifies a person and a company. You have chosen an extremely unfortunate form for your PR.

Next, Betnomi has arguments in which they supposedly prove that I have a lot of accounts. Their reasoning can be expressed by the following formula - "2 + 2 = 4, the sun is shining during the day, the water in the ocean is salty, then it follows that the user has many accounts." Firstly, you can write that anyone played with you and made any deposits, but I speak only for myself. Secondly, all your reasoning is not evidence. Do you have evidence that I made bets from the same IP or from the same computer or registered with you for the second time with the same data or used the same wallet to replenish? Yes? -Provide. No? -Pay. In the third, you and I are in unequal conditions, I have to prove my innocence, while you just have to say something and everyone should take it as the truth, even if it is illogical. How can a player prove their honesty? The only thing that came to my mind was to put a GoPro on my head and shoot my life 24/7, so that in case of accusations I say - guys, watch the last month of my life and see for yourself.
Fourth, in such projects as NASA or Elon Musk's space projects, the best specialists work who design complex equipment, BUT even after long calculations they sometimes make mistakes and multi-billion dollar projects fail. You, however, insist on your innocence and assert that there can be no mistake. Do you have better specialists than NASA specialists? Maybe you would advise them to change jobs? I bet NASA pays more than betnomi.

Then the betnomi themselves talk about the payment and that they had misunderstandings with the risk management department. Ohhhh. By this you show that you have an uncoordinated team, and even in such matters as payment, you are inattentive and unprofessional. Looks like I was quick to advise you on a job at NASA. In doing so, you say that you want to take a leading position in the market. From my point of view, the most important thing is reputation, it is very difficult to earn and very easy to lose. You yourself are digging the grave of your reputation. This is not done by me or other users, but you. We will be convinced of this more than once.

Then you talk about KYC. We'll go to KYC in more detail. You have repeatedly changed your mind on this issue and just as often edit your posts. You say that you never ask for KYC, then you say that you are only asking if the user wins the jackpot, then you say that KYC is only for those who made a deposit via Skrill or from a bank card (I saw on your website depositing and withdrawing funds only through cryptocurrencies, what kind of skrill or cards are you talking about?), then you say that you can request KYC at any time if you deem it necessary. Your terms and conditions do not include the date of the last update. What does this mean? That you can make any changes to them and do it whenever you want. For example - registering on the site, the user agrees that if he has hair, then he must go through KYC.
Here are some excerpts from your own rules. However, I am sure that you will change them soon.

"a. date of birth and provide valid identification showing that the player is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence (identification documents which must be submitted include: a copy of a valid identity card, passport or driving license);"

"12.3 Betnomi does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Betnomi by explaining the circumstances. Betnomi has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

"23.2 Registration and betting is allowed exclusively to people over 18 years old (or the allowed age range in the given country from which the user has opened a deposit and made bets). Users have complete responsibility as to dealing with the legality of Internet gambling in the region where they live and/or for providing the appropriate authorities of their country with information on winnings. The Company reserves the right to require proof of age and block the User’s account before receiving the appropriate documentation."

"23.4 The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the company, the User must present an official document with a photograph, identifying his identity (a passport copy), and also proof of authenticity of the indicated address data and telephone."

"25.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets at one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, Betnomi reserves the right to deprive these Users of a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud, the company has the right to demand a document from the client proving identity before transferring a bonus."

"29.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request was made. Before the first payment will be made to the User by electronic payment methods (Skrill, credit or debit card, etc.), the client is obliged to attach an electronic copy of a passport to the Documents section to confirm their identity. Remember that forgery is severely punished by law, and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Betnomi reserves the right to send such documents to the appropriate regulatory authorities."

You edit your posts and constantly say different things about KYC, I also saw reviews from other players that you did not pay BUT there is one thing:
1 time is an accident
2 times it's a coincidence
3 times this is a pattern

Below is a screenshot of your system for calculating dishonest players, but this is very similar to the Excel spreadsheet. Here I will refrain from commenting.

Following this screenshot, you show the player's big win. I honestly and sincerely congratulate your player on the win, but you better show how you paid him all the money.

Then again you say what tough guys you are.

The user with the nickname Pffrt asks you why, if you are such tough guys, you do not block players immediately if you see something suspicious? My answer is because you can always be cool or you can be cool when it's profitable. I am 100% sure that if I lost at betnomi, their advanced risk management system would never have noticed me.

Next, several users discuss the KYC "which you never ask for" and that you said the rules were written for display purposes only. However, when it suits you, you refer to your rules.

Further, from the messages of users, I understand that you posted a photo of some woman, who is most likely your client. This is the worst thing you could do. This is the point of no return. I sincerely do not understand which specialist with many years of experience from your team came up with this idea. You position yourself as an anonymous crypto-bookmaker without KYC and posted on the forum a photo of a person who most likely did not give his consent. Let me give you a metaphor as an example. Imagine a room with nothing but bare walls and a power outlet. They let a person into this room and say - do what you want here, but just don't put your fingers in the socket because there is tension. The worst option you can do while in this room is to stick your fingers in the outlet, but the person has put his fingers in the outlet !!! Are you sure that you have tough guys, specialists with many years of experience and cool systems? Trust is when said-done. Mistrust is when he said one thing today and said another tomorrow. How can other users be sure that you won't post their photos on the forum if you keep breaking your promises? I have nothing more to add here.

This is followed by a post by Betnomi in which they say that they are very cool, but sometimes not very cool, but in general they are very cool guys.

"Regarding KYC, we stated we will only ask for this in some rare cases. [Fraudulent user and other reasons outside our purview]. If you note, even though we detected two other accounts previously from the same user, we did not ask for KYC "but you posted a photo of your user on an anonymous forum. What if not yet another contradiction?

"All the accounts were closed on Wed, Nov 11, 12:03 PM. No You are unable to login to your account once its closed.
On a login attempt, the user receives a message indicating their account is locked / closed. "- what will happen next? Could you provide a login and password from someone else's account? Betnomi yes of course login - betnomi_best password - confiscate3000?

Next, the user Csmiami asks why I took screenshots. I answer. I have experience playing in bookmakers and I always received payments on average within 24-48 hours. Betnomi did not pay for several days and it seemed strange to me. I once again looked at the betnomi topic and saw that there people wrote about betnomi cheating on the ICO, there were people who wrote that betnomi does not pay them winnings. I decided to play it safe and took screenshots.

Then the user scammed-by-nitro wrote that he saved a screenshot of your photo post. Thank you friend. I ask you to save this screenshot or send it to me in private messages. Infinitely grateful in advance.

In the next post, user gadado wrote that he changed his attitude towards you to the opposite. Betnomi, as I wrote above, you yourself are digging the grave of your reputation.

In several posts, betnomi sarcastically and mockingly said that I did not reply on the forum for a long time. 1 - I did not have such an opportunity 2 - absolutely any user (including betnomi) could click on my nickname and see that I am offline since yesterday 3 - I understand that you knew about this, but did not miss the extra opportunity once to assert itself at someone else's expense.
I have no sympathy for you and your company, but I respect you as a rival. Not because you are good or bad, not because someone is right and someone is wrong, but because you are my rival and this situation as a whole makes me stronger and I become better, thanks to you as well.


It looks like you are in Zugzwang. This is a situation in checkers and chess, in which any player's move leads to a deterioration in his position. But unlike chess, you have one move that will strengthen your position and raise your reputation.

As you can see, I have responded or commented on practically every argument from Betnomi.

[examplens]

"12.3 Betnomi does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Betnomi by explaining the circumstances. Betnomi has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

in the end, you didn't tell us anything, did you have more than one account there?
if you say you have a lot of experience with similar casinos/bookmaker, shouldn't you know what is allowed and what is not?
did you read their TOS before registering on their platform? I saw that they made it clear there that they could ask KYC at some moment if that doesn't suit you why did you continue on there?

[sempak]

"12.3 Betnomi does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases, it is necessary to reconcile the possibility of the game with Betnomi by explaining the circumstances. Betnomi has the right to block the account of such a User and ask them to send the documents verifying their registered identity."

in the end, you didn't tell us anything, did you have more than one account there?
if you say you have a lot of experience with similar casinos/bookmaker, shouldn't you know what is allowed and what is not?
did you read their TOS before registering on their platform? I saw that they made it clear there that they could ask KYC at some moment if that doesn't suit you why did you continue on there?

The definition of collusion:
You may ask yourself what the definition of this is. You see such rules passing, but then in the field of poker. This is to prevent multiple players from playing together from 1 location in order to consciously benefit from this. That has nothing to do with betting on sports, does it? The only argument you could make is that a player has created another account, but is that cheating?
The user in question stated in the previous post that she does not have any other accounts, and only this one. Maybe a VPN connection?

One source for example:
https://www.iovation.com/topics/player-collusion-online-gambling

They refer to card games to rig the game. I do not see how you could rig a sports game with more accounts. If Betnomi talks about collusion, then it could only refer to poker.

[AB de Royse777]

We appreciate all your inputs. Would like to answer the question regarding why we would allow a user to keep betting after the system detected it to be multi-accounting. No, we don't allow them to continue betting.

As for the detection, some users immediately get detected after registration, others after one or two bets, and some even days but, you will be detected. There are multiple data points used by the system to make this determination. However, the system will not act in the event there is not enough data to make a decision. In cases like this, the risk management team receives a notification to manually review the user's activities using other tools to make a determination. In the screenshot above, you will see one user is in a review.

I gave a quick scan to the entire topic and this seems another classical example of how a sport book acts after they found out a good winning from a client. They flag the account, and then if any connection found then they limit/suspend the account, gives the deposit back.

I have no argument in this. Bookie has their terms and conditions, and they always get the edge of their papers. I have had bitter experience with some other bookies when I involved and I really do not like the taste. On the other hand when someone comes to the forum and ask for justice, it's hard to stay silent too.

From my understanding Betnomi is trying to make a good impression on this bitcoin forum. My question is: are you willing to make a decision by the community standard or you are going to stick with your terms and conditions?

On a side note: We understand that you have a business to run too.