Hi Everybody,
We apologize for the delay in shipment and for not clarifying sooner the recent issues we've had. Here is an update:
We had over 100k dollars of orders that were fraud this week. The scammers used dozens of stolen credit cards to order hardware. Unfortunately, our credit merchants allowed the transactions to be processed. We've also had multiple chargebacks which we are currently dealing with. This is what tipped us off to the scammers.
To protect ourselves and our honest customers, we have had to pause shipments as well as cancel suspicious orders. This is why there was a delay. We did attempt to reach out to all customers that had delayed orders and provide mining credits. We are sorry if we missed you when those calls took place.
If you are of the few who have had their orders canceled by mistake (during our fraud purge),
please email us directly with your phone # and
order # at
info@gawminers.com and we will call you immediately to resolve all issues.
We strive to ensure that our customers receive the best service in the industry and nobody is left behind. For those who have had their shipments delayed, we will reimburse you for the downtime (missed mining time). In addition, we now have an advanced fraud detection system in place to prevent this from happening in the future.
If you've had any other issues, please reach out to us through PM, email or phone and we will work with you as quickly as possible to resolve them.
Thank you for your understanding and for believing in us.
Team GAW
OK, so I feel the need to chime in here for a second.
As I mentioned before GAW had made this reply post, to those people who were complaining about delivery delays, fraud and calling their banks to do charge-backs and the like, were probably one of these people on the scam list.
I'm not saying you are a scammer by any means...don't get me wrong. What I am saying is that this company is so advanced that they were able to put such a system in place to find the scammers and fraudulent people using stolen credit cards to place orders, as well as the ones who were ordering items and then performing charge-backs.
What seems to have happened in the process which is totally understandable is that a few of the honest customers may have been thought to be one of these scam artists and had their orders cancelled. I mean it's only fair to stop a bleeding wound before you bleed out...no? If they were loosing over $100,000 on something like this in a short period of time, where no other company by the way accepts Paypal or credit cards, just bitcoin and wire transfers to my knowledge for obvious reasons, then I don't blame them one bit for ceasing anything and everything until things were sorted out which they seem to be now. I mean, if you owned a company and you noticed you were basically being robbed, wouldn't you try and figure things out before you let it get too far? I know i would!
The fact that they did all of this in such a short period of time and are now back up and it's business as usual, and still have the best deals out there, is an amazing feat in itself. I have to say that I am impressed.
---begin flashback---
I mean I was always impressed, from their first posting on the forums with the announcement of their new operations a few weeks back which blew me away, since I've never seen a company selling mining gear do the things they were doing and offering to do, and be so affordable at the same time, with excellent customer service, etc.....it literally blew me away to the point that I needed to order something from them to see if they were as legit as they were claiming to be, maybe in the back of my head hoping they weren't so I could blast them away as scammers and liars like a lot of sellers on these forums. But they proved me wrong and delivered as promised, and whenever I had even the smallest issue, It was resolved quickly and fairly, and I can happily say I no longer have any doubts about them.
Being one of their first customers ordering a ten pack of gridseeds within an hour of them opening shop and seeing my miners come online with in minutes, I have yet to be let down by them.
---end flashback---
I have personally dealt with pretty much every other vendor out there selling gear, and I would be lucky if I got a response a week later from some of them, let alone if they had an issue like this, they probably would have closed up shop and took off. Does that ring a bell to anyone?
If you believe your order was cancelled in error, GAW has posted above the steps you need to take to get your issue resolved, and knowing them and how they work from my personal experiences, I am pretty sure it will be taken care of quickly. That is unless you are one of those scammers and trying to pull a fast one on the only company who seems to be doing right for this community...and if that is the case I doubt they will be hearing from you
Now I would like to address the whole price drop/not fair issue people seem to be having with GAW.
From what I understand GAW or any other seller for that matter buys a product from the manufacturer at a certain price they are selling it to them for on that day. Keeping that in mind, If you paid $1999 for a 10 pack (Just like I did) it means that they paid a higher price for those miners and sold it to us at a markup. Whatever that is, is unimportant as that is the nature of a business model. You buy something for a price, mark it up a bit and sell it for a profit. Economics 101
It's a business after all. It's not Christmas and they are not Santa Caus...yet
So when they come back and are now offering the same 10 pack as an example for $1695, all that means is that the gridseed manufacturer lowered their prices they are selling it to the vendors for, hence the vendors selling them cheaper if they are fair and honest as GAW is doing.
Gaw doesn't need to do anything else at that point but sell their items at the price they get them at at a slight markup, again to make profit as it is a business with a 24/7 staff, datacenter and costs.
The fact that even offered their customers a deal to upgrade to the new Blades was a very nice gesture, and was not a mandatory requirement. It was simply in my eyes good business, as they are trying to please their customers which = a good business model and honest management. Heck, I bought the upgrade myself today.
So getting back to the "this guy paid $1695 and I paid $1999 , it doesn't seem fair...you have to take into consideration that GAW was also paying a higher price for those $1999 10 packs at the time, and now that they have gone down in price, they in turn lowered the price they are selling them for.
Why would you expect them or any company to lose money they spent buying the gear at a higher price, because the manufacturer lowered prices a few weeks after you bought an item.
I think GAW is being fair, honest and transparent as a company should be.
I predict them to be the leader in this industry very shortly, as no one seems to be able to come close to offer what they can offer and have the support they have, which I'm sure is due the relationships they have built with vendors/manufacturers, as well as being an established professional business in the first place.
I say this from experience not just with dealing with other vendors selling mining gear, but with dealing in business in the real world outside of a forum environment.
You know when a company, any company is being honest and fair with you, and I have seen a lot out there good and bad.
Ultimately if a company stands by their word and does what they say and promise, they will most usually be successful in anything they are doing or selling. You see GAW is also not like most of the other "selers" out there who specifically set up shop to sell and profit off mining gear from out of their basement. They were a successful company way before all of this, and have the experience, knowledge and customer service skills to perform way above the bar in this field.
I can see this from a mile away, just in they way they speak to their customers, and go above and beyond what any other vendor would do to keep a satisfied, happy customer. And I am proud to say I am one of them.
Well that's it for now, hopefully that clears some things up for people....wow I went on and on for a while huh?
I guess I just refuse to stand by and let the good guy take an unnecessary bashing.
Once again for my disclaimer: I do not work for GAW, but have only been a very satisfied customer, although if they offered me a job, I would take it in a second
...seriously guys come on, I work hard and stuff
Later doods!
