LuckyBit took away my 0.05 BTC after wagering 70% req & banned me after

[DONTPLAYluckybit]

have you paid attention to the title of this topic? he seems to have already counted on the prize he has yet to win, 0.05BTC were already in his pocket, but LuckyBit stole it from him. shame on it.

LuckyBit took away my 0.05 BTC after wagering 70% req

Let me make something clear to you:
- Luckybit was giving away $20 for free in BTC to users.
- They had a condition that whoever wagers 10 BTC from that free $20 worth of BTC will get BTC0.05 more as an achievement and can withdraw after just doing 1x (I don't remember wager requirements for this 0.05 BTC but probably the one I mentioned).
- They have stated in their rules that they have the right to increase/reduce the prize money at any point of time, so it's probably not this user alone but may have happened to others too who simultaneously had joined this user in reaching the 10 BTC wagering requirement but are they complaining? That's why I said that it was free money and that BTC0.05 was going to come after this user (may) have met BTC10 wagering requirements fully.

I understand clearly whats happened here. It's funny to me that OP complains as if it was already his money although it was only a reward and he had yet to earn it. Reading subject, it could be concluded that they took his money.

23.2.7 We reserve the right to withdraw any Promotion at any time.

I think this is quite remarkable. Are they referring to ongoing promotions or if a promotion is even running at the time they want to change it?
Doesn't it seem to me that they shouldn't adjust it for retroactive promotions?

It is strange that that is allowed. Can't imagine that's the intention. If you enter a promotion, the then-current terms and conditions will apply.
Either it should be that it is about a different match or that there is a special term attached to it.

Why not be allowed? Promotions must be ended, so I guess he is not the only one user which filled 70% or maybe 90% of necessary achievement.

I have nothing to do with free $20 to users.  I did not participate in that.
 

Do you want to say that you deposited your Bitcoin and play with your money, not with free from the website?

Yes, I deposited with my own Bitcoin and did not play 'free' from the website.  I explained this earlier.

Here are my stats:

https://imgur.com/a/zzVCNc7

-.133 Bitcoin Lost
7.07798 Bitcoin Wagered.

I am fine if promotions come to an end with a closing announcement with enough time for those affected to adjust.  The site did it without notice or warning.  Their response was 'too bad, too sad'. "We are in within our rights to change it".

This is not a professional site.  It's a borderline scam site.

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[DONTPLAYluckybit]

Please answer this simply.

Do you believe that there is a cost of wagering 10 Bitcoin?

If yes, do you believe this cost to be roughly .176 Bitcoin?

If yes, do you believe that if a site offers you 0.05 Bitcoin back when you finish, that your hypothetical loss would now be .126 Bitcoin instead of .176 Bitcoin?

Please answer this:

Did you deposit?
If you did, when?
When did this happen and since when have you been wagering?
How long have you been a member of luckybit and how many times did you deposit there?
Did you read the terms and conditions before even entering the site?
What if you'd have completed the wagers before the terms were updated? What would have been the problem for luckybit to pay you those 0.05 BTC when they've been in the business since more than 5+ years and none of us ever complained about them?
Did you lose BTC0.176?
Didn't you gain any profits while playing there?

And the most important question, were you banned from playing OR chatting alone? If you're just banned from chatting, why are you trying to defame them when they still allow you to play there?

Please answer this simply.

Do you believe that there is a cost of wagering 10 Bitcoin?

If yes, do you believe this cost to be roughly .176 Bitcoin?

If yes, do you believe that if a site offers you 0.05 Bitcoin back when you finish, that your hypothetical loss would now be .126 Bitcoin instead of .176 Bitcoin?

Please answer this:

Did you deposit?
If you did, when?
When did this happen and since when have you been wagering?
How long have you been a member of luckybit and how many times did you deposit there?
Did you read the terms and conditions before even entering the site?
What if you'd have completed the wagers before the terms were updated? What would have been the problem for luckybit to pay you those 0.05 BTC when they've been in the business since more than 5+ years and none of us ever complained about them?
Did you lose BTC0.176?
Didn't you gain any profits while playing there?

And the most important question, were you banned from playing OR chatting alone? If you're just banned from chatting, why are you trying to defame them when they still allow you to play there?

I don't mind answering questions.  The site, if it was actually transparent, should have no problems answering questions either.  Shady companies attack, misdirect, and try to instead place the blame on the customers.  Until proven otherwise, I can only believe that's what is happening here.

Did you deposit? Yes
If you did, when? Multiple times.  Most recently October 8.
When did this happen and since when have you been wagering? I just noticed this change today as I logged in to see whether or not I would play on Happy Hour
How long have you been a member of luckybit and how many times did you deposit there? Since August.  Multiple times
Did you read the terms and conditions before even entering the site? Yes
What if you'd have completed the wagers before the terms were updated? What would have been the problem for luckybit to pay you those 0.05 BTC when they've been in the business since more than 5+ years and none of us ever complained about them? This is a biased question.
 I don't understand why they won't honor their original agreement.  That's why I made the dispute.
Did you lose BTC0.176? I lost .133 Bitcoin.  I am running below EV (I should be down .1245 btc)  If I continued the last ~3 Bitcoin, I'd be down 0.18508 Bitcoin   
Didn't you gain any profits while playing there? My profit/loss on the site is -.13365 btc

I don't believe the last question to be the most important question.  There is obviously something wrong that needs to be made public and brought to people's attention.  I was banned, as evidenced in the screenshot I shared.  I thus shared it in the title.

[seoincorporation]

Their terms of service are clear, they can change their promotions if they want and you agreed with the TOS when you created your account. So, you should know that.

If an achievement prize goes down there is nothing the users can do, because it's a Bonus prize... If you want the bonus then you have to complete the requirements, and from what I see you didn't wager the 10BTC so how can you complain about it?

But hey, isn't everything lost. You can wager the 10 BTC this weekend and get 0.1BTC back... Luckybit is offering double than those 0.05 to their users.

https://luckyb.it/blog/legendary-rakeback-weekend/

About the ban, you drop your questions and you got an answer for each one of them, after that you keep complaining and calling the site a scam site, that's why you get banned, 24h to chill and think about it. If you want to go on the weekend,  depo 10BTC and wager them you will get the 1% back. This is the chance, take it or let it go.

If you don't agree about how they solve the dispute, then read the Terms of Service section 26:

26. Disputes
-We will try to resolve any disputes with you quickly and efficiently.
-If you are unhappy with us please contact us as soon as possible.
-If you and we cannot resolve a dispute using our complaint handling procedure, we will:
- -let you know that we cannot settle the dispute with you; and
- -give you certain information about our alternative dispute resolution provider. If you are located in Europe, you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
-If you want to commence court proceedings clause 18 below will apply.

If you want a solution then do the wager on the weekend for a bigger prize than that 0.05btc, if you just want to complain you are free to keep doing it. Good luck.

[DONTPLAYluckybit]

Their terms of service are clear, they can change their promotions if they want and you agreed with the TOS when you created your account. So, you should know that.

If an achievement prize goes down there is nothing the users can do, because it's a Bonus prize... If you want the bonus then you have to complete the requirements, and from what I see you didn't wager the 10BTC so how can you complain about it?

But hey, isn't everything lost. You can wager the 10 BTC this weekend and get 0.1BTC back... Luckybit is offering double than those 0.05 to their users.

https://luckyb.it/blog/legendary-rakeback-weekend/

About the ban, you drop your questions and you got an answer for each one of them, after that you keep complaining and calling the site a scam site, that's why you get banned, 24h to chill and think about it. If you want to go on the weekend,  depo 10BTC and wager them you will get the 1% back. This is the chance, take it or let it go.

If you don't agree about how they solve the dispute, then read the Terms of Service section 26:

26. Disputes
-We will try to resolve any disputes with you quickly and efficiently.
-If you are unhappy with us please contact us as soon as possible.
-If you and we cannot resolve a dispute using our complaint handling procedure, we will:
- -let you know that we cannot settle the dispute with you; and
- -give you certain information about our alternative dispute resolution provider. If you are located in Europe, you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
-If you want to commence court proceedings clause 18 below will apply.

If you want a solution then do the wager on the weekend for a bigger prize than that 0.05btc, if you just want to complain you are free to keep doing it. Good luck.

I even quoted 26 to them.  They didn't answer my questions.  They banned me instead and tried to place the blame on me.  Even in this thread, they refuse to answer the questions.

Why? Because they're an unprofessional site that is borderline scamming.

[iamwithyou]

I can see clearly whats wrong here. I wonder why so many reputable members are not able to see the wrong doing here by the LuckyBit? (perhaps they do not want to). I landed on this forum almost one week ago now I made this account specially for supporting OP.
Clearly its a classic example of borderline scam.
So basically all of their ongoing and upcoming promotions (deposit bonuses and all) have to no value because they can change or remove any bonus at their will, and justify that by saying that it is already mentioned in their terms and conditions. Is that what LuckyBit is suggesting by not sticking to original terms of the bonus which led OP to deposit there?
They can change bonus rules for upcoming users not for the existing users who are already in the process of wagering requirement since there was no deadline.
Here is what I suggest OP to do;
1. Withdraw all the balance you have and not deposit and thing in near future if they do not pay you. There are many better alternatives.
2. Open a scam accusation.
3. Claim for some compensation as this is not your fault.

I would also like to bring attention of whoever is reading this post, to a more serious and structural problem,
Many reputed members are associated with many gambling platforms as a promoter or campaign managers. In any case they will defend the gambling platform no matter what as they are earning profits and do not want to spoil any future collaborations. So do not stop fighting for your cause because initially you will face resistance from those promoters but at last if you are right you will win.

[DONTPLAYluckybit]

have you paid attention to the title of this topic? he seems to have already counted on the prize he has yet to win, 0.05BTC were already in his pocket, but LuckyBit stole it from him. shame on it.

LuckyBit took away my 0.05 BTC after wagering 70% req

Let me make something clear to you:
- Luckybit was giving away $20 for free in BTC to users.
- They had a condition that whoever wagers 10 BTC from that free $20 worth of BTC will get BTC0.05 more as an achievement and can withdraw after just doing 1x (I don't remember wager requirements for this 0.05 BTC but probably the one I mentioned).
- They have stated in their rules that they have the right to increase/reduce the prize money at any point of time, so it's probably not this user alone but may have happened to others too who simultaneously had joined this user in reaching the 10 BTC wagering requirement but are they complaining? That's why I said that it was free money and that BTC0.05 was going to come after this user (may) have met BTC10 wagering requirements fully.

--snip--

https://imgur.com/gyPkhmL    (Can someone repost this?  I can't as a newbie user)

I also didn't argue.  I asked questions that did not get answered.  They opted to ban me instead.

Your image reposted below:

https://i.ibb.co/JtZXcW1/gy-Pkhm-L-d.jpg

He is complaining about achievement prizes. It has nothing to do with a deposit bonus or a free bonus. The site has rewards for when players reach certain levels of wager, certain number of chats, and other things.

The achievements were lowered on November 8th. This also is not the 1st time they have been lowered. He was not actively pursuing this achievement either. He has not made a deposit since September nor a wager in a long while either.

The site is changing the free prizes they give out, I don't see his issue at all. They're not changing the deposit terms or cashout terms. He's just spewing nonsense trying to hurt the site. Not working out too well for him though.

Please answer this simply.

Do you believe that there is a cost of wagering 10 Bitcoin?

If yes, do you believe this cost to be roughly .176 Bitcoin?

If yes, do you believe that if a site offers you 0.05 Bitcoin back when you finish, that your hypothetical loss would now be .126 Bitcoin instead of .176 Bitcoin?

Bump.

Yahoo claimed multiple times that he welcomed a thread debate where he would answer all questions but it seems to be added to the lies that he said in his first post. 

Let's see if he'll actually answer them instead of using misdirection.

[safari88]

Isn't it more understandable if you try to solve and discuss this with yahoo outside of this topic? via pm e.g.

[rohang]

I am with OP on this
Any sportsbook who wants to have a decent reputation simply can not introduce promos to encourage people to wager high amounts (10 btc which is almost 200k usd right now) and then decrease the reward amount by 90%

They are providing an incentive to people to wager on their site, and people like OP who have already wagered thousands of dollars, in some part may have never used the site if that promotion was not there

It is definitely not ethical to change the prizes for people who have already completed most of the requirement

Ofcourse, going by their terms, they can literally do anything to your money once u deposit, so i will not concede to the argument that 'Its in their terms so its okay'


If i am taking part in a promotion on a site i expect them to hold to their promised prize money, this is very shameful behaviour by luckybit

Re: Price of bitcoin - That is in general a volatile market and highs and lows are to be expected. Answer me this - if Bitcoin price had dropped to 5k usd, would lucky bit have increased their 0.05 payout ? Definitely not.

[Bttzed03]

I'm also with others that Luckybit hasn't taken anything from you because you haven't met the requirements. I understand your frustration though especially if you are a legit player going after the reward.

Can you address this?

• yahoo: OP hasn't made any deposit since September
• OP: My latest deposit is Oct. 8

^ It might be nice if you could show proof of your recent deposit.

[wxa7115]

I viewed many of Luckybit's advertisements before playing.

One was wager 10 BTC and receive 0.05 BTC.  This influenced my decision to play there.

I know that the house edge is 1.76%.  My probable loss would be 0.176 Bitcoin after wagering 10 BTC.

I wagered 7 Bitcoin with 3 Bitcoin left to go.

LuckyBit then reduced the 0.05 BTC to 0.005 BTC without warning or notification and then claimed it was well within their rights to take it as it was "free money".

I argued that playing towards a requirement costs money with a 1.76% house edge.

I tried to bring this dispute up and instead of answering all my questions, I was banned.  

They claim that they can change whatever they want at any time.  This includes depositing and cashout requirements.  

I ask the community their thoughts and opinions on the matter and believe that this may warrant a scam accusation or at least a red warning to others.

A very common tactic that some casinos use is that in their terms of service they always add a rule that say that they can change the rules at any time, however I really think that when it comes to promotions like the ones you are speaking of players that got into the casino when the offer was in place should see that promotion be respected and only new players should see this promotion to be reduced.

At the same time unless the casino stole your money or at least is not allowing you to withdraw it then I do not think this warrants a scam accusation or anything like it, however it should be brought to light so people decide by themselves whether they want to play in this casino.

[rohang]

I viewed many of Luckybit's advertisements before playing.

One was wager 10 BTC and receive 0.05 BTC.  This influenced my decision to play there.

I know that the house edge is 1.76%.  My probable loss would be 0.176 Bitcoin after wagering 10 BTC.

I wagered 7 Bitcoin with 3 Bitcoin left to go.

LuckyBit then reduced the 0.05 BTC to 0.005 BTC without warning or notification and then claimed it was well within their rights to take it as it was "free money".

I argued that playing towards a requirement costs money with a 1.76% house edge.

I tried to bring this dispute up and instead of answering all my questions, I was banned.  

They claim that they can change whatever they want at any time.  This includes depositing and cashout requirements.  

I ask the community their thoughts and opinions on the matter and believe that this may warrant a scam accusation or at least a red warning to others.

A very common tactic that some casinos use is that in their terms of service they always add a rule that say that they can change the rules at any time, however I really think that when it comes to promotions like the ones you are speaking of players that got into the casino when the offer was in place should see that promotion be respected and only new players should see this promotion to be reduced.

i agree with this 100%
unless these type of 'promotions' have an expiry date- you can not just reduce the prizes by such a significant amount and expect the player to be okay

[lebregone]

It is a little bit harsh that they banned you because you insist in reclaiming your free money that they reduce without your consent. This is the problem to most of the casinos as we don't have the power to oppose them as they have the authority because of the TOS that they want us to approved even if we don't want to and what is worst, other gamblers didn't take their time in reading the TOS before proceeding in using the platform.

Even if they have the terms that they can withdraw promotion at any time, they should not do it to the account that they have provided already as it  will affect the users of their platform if this scenario will continue to happen. It is about your reputation and giving what a user deserves to get will boost your reputation but if the opposite will be done then the users will surely to give you a negative feedback that can affect your years of reputation.

[BTCappu]

Yes, I deposited with my own Bitcoin and did not play 'free' from the website.  I explained this earlier.

Well, Yahoo clearly said you did NOT deposit any money since September so if you are saying he lied please give deposit transaction ID.

-.133 Bitcoin Lost
7.07798 Bitcoin Wagered.

The lost amount does not indicate if the money was deposited or gained from bonuses so again the point remains the same, either provide proofs or you might not be taken seriously if even you are right.

I have played at luckybit and honestly never had any issues, in case you wonder I am vouching for them? No I am not even saying I recommend but I am just sharing my experience because I had my withdrawal sent and I even got some small rewards from chatbot by answering simple questions.

[jostorres]

Many reputed members are associated with many gambling platforms as a promoter or campaign managers. In any case they will defend the gambling platform no matter what as they are earning profits and do not want to spoil any future collaborations. So do not stop fighting for your cause because initially you will face resistance from those promoters but at last if you are right you will win.

A part of this is true but if you are trying to accuse Yahoo62278 for such then I can seriously tell you that you are wrong here because yes he is there in chat at luckyb.it and answers others and works for them but that does not mean he will take their side or be biased. I have seen this guy since years on the forum and his judgement is not biased, at least I can assure of of that.

By the way making new accounts will not help. You tried to wager and get the achievement bonus and they changed it which is unfortunate I can understand and agree but it can't be classified as cheating. Still if you think they cheated you are free to open a scam accusation with proper details, in the scam accusations section, but if you are only going to give the reason that they changed achievement prize then you don't have a strong enough case in my opinion.

[FatFork]

It's hard to be impartial in cases like this when I'm generally sympathetic to players who lose their money. Having said that, I think it's obvious to all of us that all gambling sites are built to make a profit for their operators. There will always be clauses in terms of service that are in the interests of the owner and not of the player. It's a fact that we have to accept if we want to be part of the games. The only freedom an user has is freedom of choice. We can choose whether to participate in such games or not.

[sujonali1819]

For this reason, always we should read the terms again and again. especially before joining any promotions on a gambling site. But it is too real that we always don't care about the terms. I can not say actually who is guilty because both of them have good logic in this case.

Site: They are saying they still belong on the terms
user: Why they changed it in the middle of promoions.

It's really unfortunate.

[Gozie51]

It's hard to be impartial in cases like this when I'm generally sympathetic to players who lose their money. Having said that, I think it's obvious to all of us that all gambling sites are built to make a profit for their operators. There will always be clauses in terms of service that are in the interests of the owner and not of the player. It's a fact that we have to accept if we want to be part of the games. The only freedom an user has is freedom of choice. We can choose whether to participate in such games or not.

In many cases, there is hardly time that the gambling rule will favour the player. It is a contract that the player need to understudy very well before going for the game. Most gamblers don't look at the rules but make calculation of gain when they win and that becomes the only focus, not even losing is considered.

[mardaed]

It's hard to be impartial in cases like this when I'm generally sympathetic to players who lose their money. Having said that, I think it's obvious to all of us that all gambling sites are built to make a profit for their operators. There will always be clauses in terms of service that are in the interests of the owner and not of the player. It's a fact that we have to accept if we want to be part of the games. The only freedom an user has is freedom of choice. We can choose whether to participate in such games or not.

In many cases, there is hardly time that the gambling rule will favour the player. It is a contract that the player need to understudy very well before going for the game. Most gamblers don't look at the rules but make calculation of gain when they win and that becomes the only focus, not even losing is considered.

I really agree with that every players should really read the ToS of a certain casino they're playing. I feel bad to the player looks like the Luckybit have a new issue on their website I hope they could resolve it as soon as possible.

[Bitinity]

I'm also with others that Luckybit hasn't taken anything from you because you haven't met the requirements. I understand your frustration though especially if you are a legit player going after the reward.

Can you address this?

• yahoo: OP hasn't made any deposit since September
• OP: My latest deposit is Oct. 8

^ It might be nice if you could show proof of your recent deposit.

Yes it is confusing which one is correct, player claims to have deposit on October but yahoo said that this players has not made any deposit since Sept. What is interesting to know more about this case is that, when this player wagered the 7btc? Did he wager that amount before September then he remember that he could get 0.05btc by wagering 3btc more lately but he is surprised to see that the reward is reduced when he decided to continue wagering in order to get the reward?

[LuckyBitSupport]

I think some of you may be confused about what is happening here. We didn't change a promotion in the middle or anything. We just reduced the amount of free money users could earn from achievements.