Blocked funds in a poker room

[bitterguy28]

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

Why don't you want to publicly name this poker room? This could help other people not get into the same situation as you. Is it written in their terms that you can't bring disputes to the public?
They already said that you need to create a topic in the scam accusations but there you will have to specify the name of their site.

he already revealed the Site name mate and this is what the gambling site is..

Currently, Bodog only allows players from Canada to play on their site. I did some research online to verify this information. As well, I contacted their customer service team and asked them myself just to make sure that I wasn’t incorrect. In the future, I’d like to see Bodog open up their site to players from more countries so that more people can experience the excellent website that they have built. If you live somewhere other than Canada, check out some of my other site reviews to find one that does accept players from your country.

source: https://www.legitgamblingsites.com/bodog/

I also checked the site and it says i'm not allowed and they are only for Canadian citizen only.

Hope OP had already get their attention and this public exposure will let them Settle the problem .

[1714871760]

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[1714871760]

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[FontSeli]

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

Why don't you want to publicly name this poker room? This could help other people not get into the same situation as you. Is it written in their terms that you can't bring disputes to the public?
They already said that you need to create a topic in the scam accusations but there you will have to specify the name of their site.

he already revealed the Site name mate and this is what the gambling site is..

This site was mentioned by Kelvinid, but not by IsaacOlmos. And I didn't see the OP confirm his words. It would be much better if the OP himself wrote the name of the site. Perhaps this is a formality, but it is the victim who should name the culprit, and not those who somehow guessed what poker site the OP was talking about.

[South Park]

What was experienced by the opening post is a lesson for all of us, to choose where to play gambling carefully. Always choose a trusted
gambling site, and don't forget to read the gambling site terms of service, in order to know the rules of the gambling site. And most
importantly, don't make a big deposit, always make a withdrawal every time you get a profit. For the enormous amount of losses suffered
by the opening post there is no other way, in order to bring this incident to court. So you can get justice and get your money back.

Unfortunately things are never so simple, we know this can happen with good and reputable sites as well, also even if something is not on the terms of service that is not going to stop many casinos to try to get their way, and finally you cannot withdraw your money that easily anymore,you have some rollover requirements even when you do not receive a bonus so even if you do everything right you may find yourself being in a position similar to the one the OP is facing.

[johhnyUA]

and don't forget to read the gambling site terms of service, in order to know the rules of the gambling site.

Most of people too lazy for such hard things, like reading ToS of any service which they use. And many services (not only casinos) trying to use it against their customers if the situation needs it. So yeah, very good advice.  This will be a lesson to other people

[bitterguy28]

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

Why don't you want to publicly name this poker room? This could help other people not get into the same situation as you. Is it written in their terms that you can't bring disputes to the public?
They already said that you need to create a topic in the scam accusations but there you will have to specify the name of their site.

he already revealed the Site name mate and this is what the gambling site is..

This site was mentioned by Kelvinid, but not by IsaacOlmos. And I didn't see the OP confirm his words. It would be much better if the OP himself wrote the name of the site. Perhaps this is a formality, but it is the victim who should name the culprit, and not those who somehow guessed what poker site the OP was talking about.

He Does Mate here, I just quoted Kelvinid Posts because of the clarification that the Site only operates now for the Canadian people.

Okeeeey, nothing changes, I explained them what I told you guys, they waited for like a week and copy/pasted exactly the same email they sent previously.

They also asked me for the third time a valid BTC address, even if I included one in my last 3 emails. I think they don't even read carefully what I write.

Alright, so the poker room is Bodog, here is their terms and conditions in English, they doesn't specify anything about VPNs...



So they don't specify anything about VPNs in their T&C, and then assume I'm not the one behind the account because I use one, block everything and "exceptionally" offer be to reimburse my deposit, which would be a 22.5k loss for me.

Now I think I'll contact askgamblers, do you guys know about them ? Are they efficient ? Do you guys know any other option ?

Thanks !!

The Site is Bodog mate  and i had already checked it as well.

[Yogee]

.....
It's one of some gambling site's bad practice if you are violating their rules and is not aware of it, they will let you play, but when you won a big amount that's when they will show you your violation, in this case, OP did not know that he is not allowed to use VPN because in the English version there is no rule but in the Spanish version there is, if that is the case, they should block all English speaking country.

Call it bad or unfair practice but it's still not their problem if the players will use their platform without reading the terms and conditions.

Using VPN is not the main issue thrown by the casino to the player but the cheating or lying about his real jurisdiction by masking his IP address using VPN and submitting false documents to register.

Is it included in the terms that some countries are prohibited? Yes.
Does the casino think the player is from a prohibited country? Yes.

[kotajikikox]

.....
It's one of some gambling site's bad practice if you are violating their rules and is not aware of it, they will let you play, but when you won a big amount that's when they will show you your violation, in this case, OP did not know that he is not allowed to use VPN because in the English version there is no rule but in the Spanish version there is, if that is the case, they should block all English speaking country.

Call it bad or unfair practice but it's still not their problem if the players will use their platform without reading the terms and conditions.

Totally agreed on this , as Gambling site is like a trap and games is their baits ,you will either lose by not reading TOS or Not having a Good knowledge in each Game you'll play coz even Knowledgeable fell what more those who knows a litte.

Using VPN is not the main issue thrown by the casino to the player but the cheating or lying about his real jurisdiction by masking his IP address using VPN and submitting false documents to register.

Finally clarification comes here , upon reading the OP and the replies ,i thought it is by using VPN bot now its cleared that Hi is playing Outside Canada? because that is what impose to BODOG covers of Jurisdictions .

Is it included in the terms that some countries are prohibited? Yes.
Does the casino think the player is from a prohibited country? Yes.

Clearly in some post above that it is only for Canadian people and if you are playing outside then you are violating their TOS ,let's here what OP's comment on this one.

[Yogee]

.....
Finally clarification comes here , upon reading the OP and the replies ,i thought it is by using VPN bot now its cleared that Hi is playing Outside Canada? because that is what impose to BODOG covers of Jurisdictions .

I had to reread their whole conversation to understand the other side. IsaacOlmos is stirring this whole deal to an issue about VPN but that's not what the casino is really saying. I already said in my previous post that the casino must have some tools that unmasked the real location of the player and they found out he shouldn't be playing there.

I don't know which of them is saying the truth but the argument about VPN use is clearly misleading to me.
 

[Hypnosis00]

OP is getting quiet after then.

I would like to know if OP had already get his money back.

If he is able to confirm that and find the reason. Maybe there is no reason to continue this and I think it was clear enough for us that only Canadian people are able to participate, this might OP is not allowed to this site as well.

[ethereumhunter]

I had to reread their whole conversation to understand the other side. IsaacOlmos is stirring this whole deal to an issue about VPN but that's not what the casino is really saying. I already said in my previous post that the casino must have some tools that unmasked the real location of the player and they found out he shouldn't be playing there.

If the casino has some tools that can reveal the player's real location, the casino should ban or block the player's account before he deposits or withdraws his money. But I guess that the casino will not do that as if the player deposit some money and they play the gambling, and suddenly, they win and want to withdraw the money, the casino will easily to say that "Hey, you break the TOS, and you are ban from here."

[btc78]

I don't know which of them is saying the truth but the argument about VPN use is clearly misleading to me.
 

But why written in Spanish when they are only covering Canada or players from that County? does canada also have Spanish language? sorry for being a Noob but i have no idea about how does this appear to be in other language ? or is this a French since they have 2 dialects in that region ? Laurentian and Acadian.

Edit: have seen the OP's post and understand where this come from.

But anyway Since OP is being silent for a while , i assume that he fully understand and accept his Hopeless case here as the Main reason of account closure is Him playing from other jurisdiction .
And the Site is Good because they offering to return back His Bankroll even though they already found Him as Banable account.

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

Thanks a lot

that has been advised i remember once in other case about gambling site also and they tend to mentioned  Askgambler.com about how to resolve the issue . Hope this Helps

[FontSeli]

I had to reread their whole conversation to understand the other side. IsaacOlmos is stirring this whole deal to an issue about VPN but that's not what the casino is really saying. I already said in my previous post that the casino must have some tools that unmasked the real location of the player and they found out he shouldn't be playing there.

What tools can a poker room have that will allow it to determine whether a person uses a VPN or not? The site can find out what language is selected as the main language and what time zone is installed on your computer. However, all these are indirect signs that can't accurately say that a person is physically in another territory. In this case, the KYC procedure would be perfectly suitable, during which only citizens from permitted countries would be allowed to register, but this could alienate many players from playing on this site.

[Yogee]

.....
What tools can a poker room have that will allow it to determine whether a person uses a VPN or not? The site can find out what language is selected as the main language and what time zone is installed on your computer.

I've read something about piercing through VPNs but I don't know if that's true since I'm not an expert on tech stuffs.

However, all these are indirect signs that can't accurately say that a person is physically in another territory.

Unless you are an expert, this is not something that we can decide on our own can we?

In this case, the KYC procedure would be perfectly suitable, during which only citizens from permitted countries would be allowed to register, but this could alienate many players from playing on this site.

The conversations between Isaac and the casino tells us that KYC was already completed...but the casino is claiming Isaac used documents of another person.

[Fredomago]

It is my understanding that casinos investigate only if they suspect you of something or if you are winning big. There are casinos that immediately blocks players accessing their site from certain jurisdictions and Bodog is one of them [check fiulpro's post].

It's one of some gambling site's bad practice if you are violating their rules and is not aware of it, they will let you play, but when you won a big amount that's when they will show you your violation, in this case, OP did not know that he is not allowed to use VPN because in the English version there is no rule but in the Spanish version there is, if that is the case, they should block all English speaking country.

Because it is our Laziness that they wanted to happen and Get into their traps, As long as you are not winning ,They don't care how many violations you need to break .but once you Win and specially large one ?then that's the end of the consent and the suffering will start.
It is our obligation to Check everything and prevent Being violators because their Eyes in on us the moment we enter their sites.

[MWesterweele]

It is my understanding that casinos investigate only if they suspect you of something or if you are winning big. There are casinos that immediately blocks players accessing their site from certain jurisdictions and Bodog is one of them [check fiulpro's post].

It's one of some gambling site's bad practice if you are violating their rules and is not aware of it, they will let you play, but when you won a big amount that's when they will show you your violation, in this case, OP did not know that he is not allowed to use VPN because in the English version there is no rule but in the Spanish version there is, if that is the case, they should block all English speaking country.

Then the gambling site should inform the gambler before they would give a penalty to the gamblers right. Though terms and condition of the gambling site already serve in the beginning of the gambling site but i guess whenever the gamblers committed violations in theri site they may inform them right away for them to be aware of their violations rather when you won a big amount on their gambling site there is where there violations shows.

[ethereumhunter]

Because it is our Laziness that they wanted to happen and Get into their traps, As long as you are not winning ,They don't care how many violations you need to break .but once you Win and specially large one ?then that's the end of the consent and the suffering will start.
It is our obligation to Check everything and prevent Being violators because their Eyes in on us the moment we enter their sites.

I agree with that. If we do not check in more details what is written on the TOS, we can get into their traps without any longer. They can easily say that we break their rules, and we can not withdraw the win money. That is a sad part that many gamblers will get in the future, and we already read many sad stories from others saying that they can not get their win money. When that is related to our money, we need to double check before we do something.

[IsaacOlmos]

Hi guys,

Sorry for the delay but I try to put a little distance between me and the story on an emotional plan (yes yes) since it's been a few months now and I just can't think every day about it otherwise I get crazy. Thus I usually do my "Bodog session" once a week more or less and today is the day.

Here are the last updates : They accused me to use a VPN which I accepted (but that again that wasn't written in the English ToS), and also that "the owner of this account is not the one whose personal details were used to sign up the account" which I contest, so I answered asking for more details i.e. what make them think I wouldn't be the owner, and giving them a BTC address for the withdrawal.

Since then, they copy/pasted the same mail 10 days later, asking one more time for a valid BTC address they already have

So I more or less copy pasted my previous e-mail with the same questions because they didn't answer my question one week ago, and here we are ! They haven't answered yet.

And guys sorry if I don't answer some questions, usually I don't answer because it's an information that is already in the thread. If there is any new question you wanna ask, please feel free and I'll try to answer them asap.

[Yamifoud]

Really disappointed with the result but I see this as your fault as well since you are using VPN as this is usually not allowed to most gambling sites. It was really sad but supposedly they will return your money since it was probably not stated there TOS  but the problem is that you can no longer access your account and withdraw it. Your last hope is that they feel what you feel this time and give mercy to you.

This could be a lesson to learn to everyone who uses a VPN to bypass such restrictions. We don't need to do this, better to think about the consequences that might happen later and that possibly the lock-up of our account just like OP.

[Lorence.xD]

Really disappointed with the result but I see this as your fault as well since you are using VPN as this is usually not allowed to most gambling sites. It was really sad but supposedly they will return your money since it was probably not stated there TOS  but the problem is that you can no longer access your account and withdraw it. Your last hope is that they feel what you feel this time and give mercy to you.

Do not be disappointed, maybe the reason that OP uses VPN is to protect his/her personal details. Maybe the state/nation that OP is in does not allow any form of gambling whatsoever. I do not see anything that OP did wrong in the case because there should be no way that a site holds the funds of the owner of the account, that is some form of extortion or withholding of funds.

[Yogee]

....And guys sorry if I don't answer some questions, usually I don't answer because it's an information that is already in the thread. If there is any new question you wanna ask, please feel free and I'll try to answer them asap.

Have you followed through with your plan about contacting askgamblers?
Did you receive the balance of your deposit or are they still holding it after you've sent them a valid BTC address?

I honestly don't think they will ever change their mind. They obviously don't feel any pressure to give the amount you've won.