Where to fix your Asic miners.

[wndsnb]

I see many people now replace these apw12 PSUs with another brand like the one made by Alpha, it is 4kw and seems pretty solid, problem is it only runs at 277v which is not an option for many of us.

I'm trying to get one of those Alpha PSUs to try out for the S17. The AC input range for the APW9 and APW12 replacements is 200 - 280, so you don't need 277.



As for repair, the problem with PSU repair is that PSUs don't cost that much. You can charge $200 or $300 to repair a hashboard that would be worth >$1000 no problem, but when you're charging $250 to repair a PSU that you can buy a brand new replacement for $300...

I have a pile of dead APW9s. Whenever I consider trying to repair one I always come to the conclusion that it isn't worth the time to figure it out, especially when I have piles of hashboards waiting for repair. Although I've heard that there are a few components that typically fail and so a lot of times it is an easy repair.

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[Gabrics]

Any recent feedback on D-Central or Myrig?

This is about myrig:
They were very good until they don't. They repaired several machines and most of them works after months (which is a miracle with S17)>

BUT:
In the last few months, they stopped answering emails. Their phone number is dead too.
And they still owe us like free machines some of them for 5-6 months now.

I can understand if you have a lot of work. Don't take new ones. But you should at least finish the ones you took months ago...

[mikeywith]

This is about myrig:
They were very good until they don't. They repaired several machines and most of them works after months (which is a miracle with S17)>

BUT:
In the last few months, they stopped answering emails. Their phone number is dead too.
And they still owe us like free machines some of them for 5-6 months now.

I can understand if you have a lot of work. Don't take new ones. But you should at least finish the ones you took months ago...

You are not the first person to report such a problem, in fact, I posted a huge warning in the original post regarding Myrig, someone was mad at me for doing so -- claiming that "just because Myrig is one of the few services that actually fix miners - it shouldn't be talked about negatively".

Honesty people can call this whatever they want, to me, there is a little to no difference between  1- someone who attempts to directly scam me by taking my broken gear and running away 2- a "legit" company that keeps my gears for months and months without even replying to my emails or answering my calls.

[btcbilly]

Any recent feedback on D-Central or Myrig?

This is about myrig:
They were very good until they don't. They repaired several machines and most of them works after months (which is a miracle with S17)>

BUT:
In the last few months, they stopped answering emails. Their phone number is dead too.
And they still owe us like free machines some of them for 5-6 months now.

I can understand if you have a lot of work. Don't take new ones. But you should at least finish the ones you took months ago...

Sorry about the drop in performance. Honestly you are a very good customer and some of these units that we have had for a while I would of normally declared "dead" but I have kept around trying since you have been a nice returning customer. I apologize since it wasn't my intention to make you feel like we wasted your time.

 

This is about myrig:
They were very good until they don't. They repaired several machines and most of them works after months (which is a miracle with S17)>

BUT:
In the last few months, they stopped answering emails. Their phone number is dead too.
And they still owe us like free machines some of them for 5-6 months now.

I can understand if you have a lot of work. Don't take new ones. But you should at least finish the ones you took months ago...

You are not the first person to report such a problem, in fact, I posted a huge warning in the original post regarding Myrig, someone was mad at me for doing so -- claiming that "just because Myrig is one of the few services that actually fix miners - it shouldn't be talked about negatively".

Honesty people can call this whatever they want, to me, there is a little to no difference between  1- someone who attempts to directly scam me by taking my broken gear and running away 2- a "legit" company that keeps my gears for months and months without even replying to my emails or answering my calls.

Yes someone who takes a few months to repair a miner and sends it back fixed and hashing is forsure a scam or equal to a scammer.

If anyone is having issues contacting Myrig please send me a dm. Some of our servers are in Ukraine and are currently down so we cannot respond. (This only refers to anyone that has tried to contact us in the last few weeks.)

[mikeywith]

Yes someone who takes a few months to repair a miner and sends it back fixed and hashing is forsure a scam or equal to a scammer.

Folks are complaining about you not replying them for months, let alone send them a fixed miner, if my miner sits at your place for months which could turn into years, how is it different from sending it to a scammer who stops responding to my emails? In both cases the miner's is unknown, I did not claim that you are a scammer, my statement was clear, I am not responsible for any misunderstanding on your behalf.

 

Some of our servers are in Ukraine and are currently down so we cannot respond. (This only refers to anyone that has tried to contact us in the last few weeks.)

So your mail server as well as your phone service are located in Ukraine? Ok.

Anyway, nothing against your company really, but honestly, why take more work than you can finish? Maybe hire someone to respond to the emails and pick up the phone? I mean eventually people will start calling you scam, and then you can't fix what has been broken.

Good luck.

[btcbilly]

Yes someone who takes a few months to repair a miner and sends it back fixed and hashing is forsure a scam or equal to a scammer.

Folks are complaining about you not replying them for months, let alone send them a fixed miner, if my miner sits at your place for months which could turn into years, how is it different from sending it to a scammer who stops responding to my emails? In both cases the miner's is unknown, I did not claim that you are a scammer, my statement was clear, I am not responsible for any misunderstanding on your behalf.

 

Some of our servers are in Ukraine and are currently down so we cannot respond. (This only refers to anyone that has tried to contact us in the last few weeks.)

So your mail server as well as your phone service are located in Ukraine? Ok.

Anyway, nothing against your company really, but honestly, why take more work than you can finish? Maybe hire someone to respond to the emails and pick up the phone? I mean eventually people will start calling you scam, and then you can't fix what has been broken.

Good luck.

You assume so much when you talk that it is impossible to take you seriously. There are actual real issues going on right now that I don't have time to argue with you where our servers are located I am just trying to relay the message to anyone trying to contact us.

[mikeywith]

You assume so much when you talk that it is impossible to take you seriously. There are actual real issues going on right now that I don't have time to argue with you where our servers are located I am just trying to relay the message to anyone trying to contact us.

I am not assuming anything, scroll back and read the comments, people reported up to 6 months delay using your service, and no, this is not a "right now" issue, it has been going on since last year long before the war.

I personally would not touch your company with a wooden pile, however, I can not stop people from using your service, but at least, they should know what to expect when they send you a mining gear to fix.

[btcbilly]

You assume so much when you talk that it is impossible to take you seriously. There are actual real issues going on right now that I don't have time to argue with you where our servers are located I am just trying to relay the message to anyone trying to contact us.

I am not assuming anything, scroll back and read the comments, people reported up to 6 months delay using your service, and no, this is not a "right now" issue, it has been going on since last year long before the war.

Bro you are so eager to prove me wrong that you are not even reading what I am saying. Look at what I posted "(This only refers to anyone that has tried to contact us in the last few weeks.)". Am I referring to something from 6 months ago? No I am just trying to relay the message for the CURRENT situation but apparently that is impossible to do on this forum without getting trolled.

I personally would not touch your company with a wooden pile, however, I can not stop people from using your service, but at least, they should know what to expect when they send you a mining gear to fix.

Yes we all know your opinion on myrig. Luckily for us it doesn't stop anything since people can see through the bias. I think you are also not realizing that once we got backlogged we were telling customers that it was going to be a minimum of 6 weeks before we even looked at it and that is the customers CHOICE if they want to send it in and wait that long. Also at any time customers can log into their account and see the status of each part since we inventory every item separately down to the fans so even if they cannot get a hold of us instantly they are still able to see what is going on with the repair. Sometimes things take longer than expected and anyone that has actually dealt with the 17 series would agree that it takes much further testing than miners in the past if you want to guarantee a working miner for more than a day. I do not work on the customer service side but I do know I am by far one the best at repairing miners in the US so as long as I am working with MYRIG then they will always be one of the best options for repair.

[mikeywith]

I am not sure why you think I have anything against you or your company, you were probably the first company I listed, I merited your previous post for the efforts and to help you rank up to bypass the post limit.

The goal of this topic was and still is to connect people with dead miners to people who fix them, but that does not mean I should not talk about some companies that have 6 months delay, but again, if you are not happy reading the negative reviews here, either improve your performance or create your own topic.

[antonio george]

I have tried to contact the zeusbtc facility in Europe many times but no answer... Anyone with direct contact with them?

I am even thinking of becoming a repair centre in Euripe tbh... I know many people looking to fixe their miners

[vit.frol]

Hello Everyone! Could somebody advise any repair contacts in Lithuania? thank you.

[philipma1957]

I found a guy in New Jersey/Long Island NY

He is a member here.

mindtrip

https://bitcointalk.org/index.php?action=profile;u=235982



He fixes all bitmain 17 models and bitmain 19 models


Here is his website.



https://vmssecuritycloud.com


I think  he could be good.


So far I purchased 2 repaired s17 pros

and I drove to his shop to give him 2 dead s17 boards.


I have 9 dead boards going to get them all fixed 2 at a time.

[kaptainkoy]

There is an upcoming company called Alpha Asic Repair in America that has a quick turn rate. They're info is actually on the zeusbtc site.

https://www.zeusbtc.com/RepairCenter/USA/39-alpha-asic-repair-llc?msclkid=26ccf8d1ac6011ec93a48981dd499ada

[Aresj2]

Quick warning for those considering sending to D-Central (Quebec, Canada) for repairs. I originally sent 2 boards off to them in June 2021. Received them both back 1 was sufficiently repaired and the other had same issues (unable to detect asic chips and temperature sensors). I sent it back to them as a warrenty repair. Received it back in October 2021 with heatsinks falling off. So I sent it back for a third time. This time it took 5 months for them to respond to me saying they recommended heatsink upgrade which I told them to do if the board is in good repair. Yesterday I received the board with fancy new heatsinks and low and behold same issues as from June 2021 regarding  [2022/03/25 07:50:42] ERROR: driver-btm-chain.c:488 chain[2] - Failed to detect ASIC chips and/or [2022/03/25 07:49:35] ERROR: driver-btm-base.c:677 chain[0] - Failed to init temp sensors.

Their first and only reply was that this was a Eeprom flash issue and they want me to send the whole unit back to them. I run braiins and/or vnish so its clearly not that. Ill update this if they get back to me for now ive probably sunk 700$ cad in shipping and repair costs and 8-9 months of hashing time for this single board with no resolution. Good luck out there.

[mikeywith]

I found a guy in New Jersey/Long Island NY
He is a member here.
I think  he could be good.
and I drove to his shop to give him 2 dead s17 boards.

Great, mintrip seems like a trustworthy member here, also since you handed him the hash boards in person then at least we know for sure he is legit, the only thing left is whether he (alone or in a team) can actually fix these miners in a timely manner and as promised, and since I trust your judgment, I will leave it up to you, if you think I should include his service in the OP or wait for your review, just let me know.

[priselive]

Hi! Oh, I had the same question. Now I understand what to do!

[mikeywith]

Someone who works with an official MicroBT distributor sent me a nice list that I wouldn't find otherwise.

Service center information
USA - Illinois Official Authorized Repair Center
Address: Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA
Name: Adam Krynski
Contact Information: +1 503 984 4777 | Email: Info@asicmaster.com
USA - Texas Official Authorized Repair Center
Address: Advanced Crypto Services LLC Repair DEPT 1520 Navo RD C4 Aubrey, TX 76227 USA
Name: James Scaggs
Contact Information: +1 972 703 4080 | Email: whatsminer@advancedcryptoservices.com
USA - North Carolina Official Authorized Repair Center
Address: HMTech LLC REPAIR DEPT 426 S Maple St Graham, NC 27253 USA
Name: Kalen
Contact Information: +1 919 283 2715 | Email: asic_repair@hmtech.com
Canada - Montreal Official Authorized Repair Center
Address: 1495 Rue Principale, Saint-Gilles, QC G0S 2P0, Canada；
Name: Guangming Jin
Contact Information: +1 418 325 8815 | Email: service@minerark.com
Canada - Alberta Official Authorized Repair Center
Address: 5254 Box Springs Road NW, Medicine Hat, Alberta, Canada, T1C 0C8;
Name: Pieter Hak
Contact Information: +1 403 878 7523 | Email: pieter.hak@hut8mining.com
Canada - Prairie Provinces Official Authorized Repair Center
Address: Bithouse Technicial Services Inc. Repair DEPT 12100 EWING AVE UNIT B10, Regina, SK, S4M0A1, Canada
Name: Alfred / Bin Lou
Contact Information: +1 236 990 1886 / +1 306 580 5991 | support@bithouse.ca
Kazakhstan - Almaty Official Authorized Repair Center
Address: Karasay district, Almaty region, Yegemendyk Street 48V;
Name: Kurysh Daryn
Contact Information: +7 707 286 6881 | Email: alam@inbtc.cn
Kazakhstan - Ekibastuz Official Authorized Repair Center
Address: Republic of Kazakhstan, 141200, city of Ekibastuz Quadrant 54, land plot 19， Enegix-service LLP
Name: Imangaliyev Nurtay
Contact Information: +7 702 591 0059 | Email: service-center@enegix.net

This list can also be found on whatsminer's website > https://www.whatsminer.com/src/views/afterSalesPointInquiry.html

I think some of those guys might also fix Bitmain gears, we know at least (HMTech) which is listed here already does that, not sure about the rest.

[moriss]

any ideas where to fix some S17 in central europe?

[MinerMEDIC]

Here at ASICMaster we are very excited to become a offical microBT service center. Our bread and butter is still s17s and s19s, that and repair training.
J

[mikeywith]

Here at ASICMaster we are very excited to become a offical microBT service center. Our bread and butter is still s17s and s19s, that and repair training.
J

Are you Adam Krynski? or do you work for him? is this your address and contact?

Address: Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA
Contact Information: +1 503 984 4777 | Email: Info@asicmaster.com

Not trying to make life difficult for you, just need to confirm if you are the real Asic Master listed on Whatsminer's list.