Bitcoin Forum

Shipping your mining gear back to China for repair isn't the best idea, shipping to and from China will cost a lot, or your miner could be "confiscated (https://bitcointalk.org/index.php?topic=5217949.msg55755035#msg55755035)" by the manufacturer.

I thought there should be a list of good repair services that all miners can access locally based on their geographical location, this will ensure a cheaper shipping rate and a much faster repair process.

I will be updating the list regularly as information come by, if you have or know a repair service please share it here or send it to me via pm, I will try to do some basic research on all the services I list here, but you will deal with them at your own risk.

Inputs coming from trusted members of the mining community in Bitcointalk will be very helpful.

---

United States

Service: https://www.hmtech.co/services/
Prices: $150 for basic repairs - $300 for advanced (Based on my years of mining, most issues are basic)
City/State: North Carolina
First Mention by: philipma1957 (https://bitcointalk.org/index.php?action=profile;u=64507)

Service: Bitmain Repair Service
City/State: NASHUA, NH
Address and more info: https://blog.bitmain.com/en/bitmain-announces-new-repair-site-in-new-hampshire-usa-to-support-more-customers/

Service:  Scott’s Crypto Mining
Prices: $50 diagnostics fee waived if repaired. Repair fee, $150 per board.
Address: 16520 La Vela Circle Upper, Brookfield, WI 53005
Website: https://repair.scottscryptomining.com/repair/

Service: Myrig
City/State: Denver, Colorado
More info : https://service.myrig.com/

** There was a negative review (https://bitcointalk.org/index.php?topic=5297994.msg57514583#msg57514583) on Myrig, there are mixed reviews on this service, some clients are happy with their services, others are not, there are no "direct scam" reports against "myrig", but some members mentioned that they had to wait for months to get a reply from them, please read the reviews and decide for yourself.


Europe

-https://www.zeusbtc.com/Repair.asp
-Located in (The Netherlands and Georgia)

While ZeusBtc is a trusted company with a great reputation, the repair centers displayed on their home page are not owned by them.


It's unlikely that someone will go to this extremes measure to scam, also since these providers are nearby, it would make sense that you could actually visit them in real life to confirm their integrity, while I wouldn't blindly trust them, I believe they are likely legit, but you MUST dyor.

I can vouch for HM Tech. Used them last year.
(That $150 is per board)

Level1 Diagnostic Fee   =$40
Basic Hashboard Repair $150 x 3 = $450
Est. Return Shipping = $37
Total = $ 527.00

Got an S17+73 from a friend for a great price. UPS shipping knocked a bunch of heat sinks loose. Friend refunded half because he's a nice guy. After HMTech repair, still cheaper than anywhere else.

hmtech they hooked me up with two psu for my two m20s units.

Bitmain just opened a new repair center in Nashua, NH


https://i.imgur.com/mjrJ5Wj.png (https://blog.bitmain.com/en/bitmain-announces-new-repair-site-in-new-hampshire-usa-to-support-more-customers/)

https://blog.bitmain.com/en/bitmain-announces-new-repair-site-in-new-hampshire-usa-to-support-more-customers/

Good job. I added them to the list.

I spoke with HM Tech on Friday and they only accept repairs for at least 25 machines.  He said he would recommend someone else to me but haven't heard from him yet.  Does anyone else have any reputable shops they can recommend since I only have 6 S17/T17 to repair?  Thanks!

Can't say I'm surprised. With the current high profitability and the poor reliability of the 17 series miners there aren't enough repair techs to service the demand.

You could try the new Bitmain repair center. I don't know if I'd call them reputable though with what some people have reported about them not returning miners.

Someone posted this in the marketplace a few days ago, no idea if/how legit it is. Looks like it may be a Russian company, but they have a location in Colorado.

https://service.myrig.com/

MyRig is not Russian. It started out at the Colorado location as a Bitmain Ant farm around 2014. It is (or was) ran by Yoshi and at one time was a Bitmain distributor for North America.
I used them long long ago for repairing s7's and a couple of my s9's from batch 8 & 10. At least back then they did very good work .

I would add https://service.myrig.com/ to the list if someone I trust can vouch for them, NFW I do trust your judgment but since you mentioned that you used them "long long ago" things could have changed, and the quoted post below makes me doubt they are still as good as they used to be:


Their account (https://bitcointalk.org/index.php?action=profile;u=383527) was last active on "March 06, 2019, 09:42:34 PM".

Can someone in the U.S reach out to them to the new phone number they have on their website ( a different one from the one posted above which is disconnected) to see if they still offer repairs?

This number +1 720 744 30 90

I agree 100% which is why I pointed out that it was a long time ago I used them. Once concern over the years since then is that MyRig was a distributor of the Halong Dragonmints which was quite the shit show.

Just talked to someone at the Bitmain New Hampshire repair site. The guy there told me they are only doing in-warranty repairs at the moment because they have too big of a backlog.

I'm going to start repairing machines again. I can diagnose and fix S9 hash boards. I did the research and started doing that in 2017 but then life took an unexpected turn and I stopped. I see there's a lot more material available now including the factory diagnostic machines. I'm really interested to see how much of that knowledge and experience carries over to the S17s and S19s.

Read original advert here...https://bitcointalk.org/index.php?topic=2568604.msg26166421#msg26166421 (https://bitcointalk.org/index.php?topic=2568604.msg26166421#msg26166421)

That's great MinerMEDIC.  Can anyone here vouch for you?  I have a few S17/T17's that need repairs.  Do you also repair their PS since they are dead too?  What's the best way for us to talk?  Thanks.

Fanatic26 gave me my first big break, he should say I'm knowledgeable and honest. I was able to do some great research because of it, a couple of the other old timers should remember that and attest to my competency too. You can see some of my contributions here: https://bitcointalk.org/index.php?topic=2963970.msg31666733#msg31666733.

Life took me in a different direction shortly after so i can't say I have any customer referrals to speak of. There is one promise I've always bee able to follow through on, regardless of diagnosis or outcome, customer property is returned upon request or completion.

At this time I can only test complete S15,S17,S19s( I do have PWSs). Its even OK if you want to send a unit full of dead hashboards or just populated with one dead one. Finally,  can look at your power supply, no problem!

A PM is a great way to reach me.

@MinerMEDIC, you don't seem like the kind of a person who would go through all this just to scam someone for a broken miner, judging by your post history you also seem to have some solid knowledge in the mining field, however, I still need to see someone trusted to vouch for you so I can add you to the list.

With that being said, feel free to keep your post here for now.

I'm starting the process to send some broken boards from 17 series miners to a repair place in Canada, I'll keep you posted how it goes.

Forum user lightfoot has also done board repairs for a long time. Maybe he could also be listed here if he agreeds?

I have tried to contact the zeusbtc facility in Europe many times but no answer... Anyone with direct contact with them?

I am even thinking of becoming a repair centre in Euripe tbh... I know many people looking to fixe their miners :-\

Thanks.


If you can vouch for him and he agrees to be listed, I would certainly love to add him to the list.

I sent a payment of approx $800 to ZeusBTC almost a month ago for parts, with quoted ship time of 3-6 days and still not received the goods, so may be a scam - not looking good :\

I believe ship time is the time it takes for them to prepare the stuff and send it out, after that you should get a tracking number and how fast you receive it will vary on a few things.

I don't know the exact details of your order, I don't work for Zeusbtc nor am I related to them but I am pretty sure they won't be scamming you, it's probably a bad staff management they either forgot to ship you the goods or they did but they forgot to send you the tracking id,  but nonetheless, don't worry.

On a side but related note, I just sent a private message to their support team as well as the company owner himself, they should be contacting you soon.

I have used myrig in the past to repair an R4 with a bad board.
I just contacted them again to repair a faulty S17. They did respond and gave me a repair ticket#. Also their ship to address is the same as the last time I used them.
I will report back on my experience with them.

Any update?  I have one unit in need of a temp sensor error repair on one board

They received the miner. They uploaded info on boards in need of repair the day after it was received at their facility.

I am waiting to hear if the repairs were successful and completed. So far, it seems, it is moving forward. But I have no conclusive proof yet. Will update when I receive a notice that they have completed repairs.

Cool. It would be interesting to know if Myrig is still alive even though they had some huge issues when they got involved with Halong Mining and the Dragonmint miners (the worst miner manufacturer story ever, they were even born as the worst... ).

I don't understand why there is no good repair service. There are so many who have broken devices and want to repair them

A few months ago, these miners were kind of cheap, most weren't really worth fixing, for example, S9 was sold for under $50, which means each hash board was worth about $15 when you include PSU and control board in your math, today that same $15 hash board costs $300 to get, it makes a lot more sense to repair it, even for say 50-100$.

The sudden surge in prices created high demand on repair service, this wouldn't be the case if bitcoin price was still trading under 10k, also I think many people understand this demand is temporary so expanding or starting a new repair business might not be very smart and thus the supply of these services remains constant to a certain degree.

I received a notice today that they have been repaired and bill for service. I paid and they have it labeled and ready to ship back to me. Will update this again when i receive it and plug it in to test it out.

I'm looking for somewhere in Canada as well.  Can you send me details of who you are using and any info on how it's going?

Still waiting to send stuff off, am reluctant to recommend unless I have direct experience.

I received my s17 back today plugged it in and it is working perfectly.
It is hashing exactly where it should be.

Could you share some more details? What did they say was wrong, and how much did it cost?

Mine was more damaged than most. I knew that going in. It was mining on only 2 boards, then went down to 1. That also eventually died. So i knew all 3 boards were in need of some kind of repair. They listed a two or 3 bad chips on each board and which position that chip was in on the repair ticket. So I imagine the repairs would depend on the problem with your machine.

That being said, they charged me $229usd per board for the repairs. I have another in one of my hosting facilities that I will be sending them for repair. Considering what miners are going for these days, I considered it a fair charge.

And yes, it has been running for 8 hours now and it is holding steady just over 54th/s (S17 53 th/s model), which is a little above where it should be.

I added Myrig to the list of services in the U.S, I tried getting their address but nothing is mentioned on their website, which state/city did you send the miners to for repair?

Their US location is in Denver, Colorado

Hi!

Where can I see the complete list?

Thank you! 

The first post on the first page

Which on any Forum is where such things are always found...  ::)

I am under the impression that he means the complete the list of Myrig repair centers, they do state the following countries on their website (U.S, Russia, Ukraine, Venezuela and Japan) but no address are available.

With that being said, please make sure you double-check the address with any repair service before sending the gear to them, just to avoid losing the gears forever or face some delays in the best-case scenario.

Where can I see the complete list?
Thank you! 
[/quote] The first post on the first page
[/quote]Which on any Forum is where javascript:void(0); things are always found...  ::)
[/quote]

Hey all!

I'm with Alpha ASIC Repair, we are a fairly new company located in Dalton, GA. We specialize in repair of Antminers from S15 series to S19 series. We have a rapid turn around time and competitive pricing, especially compared with what I've seen posted here in this forum. If you are interested in more information you can contact me via email apetty@alphaasicrepair.com or call us at 877-998-7677.

Your domain didn't exist until 4 months ago,
the web site has only one page with a copyright date 2 years in the future,
just an email and a phone number,
and a first post ever here on the forum.

That "more information" should be on the web site.
No address, no references, no links to anything.

I can't imagine why people would send you miners without at least some proof you can get the repair parts, actually do repairs and you will actually return the miners quickly.

Yeah you need a lot more than that to create trust and proof you're real.

On your FB page you say


These are serious claims that need serious proof, I can't possibly add your service to the list with little to no information that I know about you, can anyone vouch from you? if not from this forum, have you done any deals with known people on major telegram mining groups? as it stands right now, you don't seem to be trustworthy, given the number of scams you should understand why everyone here would be skeptical.

Hi, can anyone get ahold of anyone at MyRig?  I sent them a miner and they got it on 07/09/2021.  Last time I heard from them was on July 9.  Since then I've sent several emails to sales@myrig.com and called their #+1 720 744 30 90.  The emails go unanswered and the phone number rings a few times and then gets disconnected.  Now I'm worried!

I quoted this for future reference, I have also added a warning in the original post which directs to your post, I will only remove it if you state that your issue was solved or if Myrig responds and convince the community that you are making things up (which I honestly doubt), meanwhile you should prepare all proofs that support your case and if I see enough evidence I'll tag their profile and get more support from other DT members to do the same.

Their profile has been inactive since June 07, pretty close to the date you mentioned, which leads me to think that this could be a single person who does everything from fixing to taking care of the clients, and once he is gone, everything is gone along with him, which makes it a very bad idea to deal with them if that was actually the case, but let's wait and hear from them/him.

Please try to contact them on support@myrig.com since that is the email they have on their profile (https://bitcointalk.org/index.php?action=profile;u=383527), you might as well send them a PM.

I have had some response from them about 4 days ago to emails about another miner i sent in for repair. I sent email to sales@myrig.com and the response came from the same address. Also received the repair ticket notification 2 days ago.
You might be trying an old number, I would try emailing them

Also, i notified that Myrig email alias of the complaint posted here and encouraged them to respond.

Thanks Yrth.  Yes I've been emailing them at sales@myrig.com.  I have an active ticket in their system but it's been the same status since July 9 and I haven't seen any updates since.  How long does it usually take for them to get back to you?  I've called+1 720 744 3090 numerous times only to have it ring and ring with no answering service.  Is their another number I can try?

I have only had to use them twice, and only one time recently. It took them about 2 1/2 weeks to diagnose and repair my miner. I would think that how long it takes would depend on how busy they are. My ticket's status did not change until it was repaired and they sent me a bill for the repairs and return shipping. They shipped it within a couple of days once I paid. See my posts on the previous page about my experience with them.

They have always responded to emails with me within 1~3 days. I have never tried calling them.

Hi all,

I'm located in Portugal and I'm also having a hard time getting in touch with any repair center. They simply don't reply back to my calls or emails.

So far I've emailed:

asicminerspain.com
euronetservices.es
miningwholesale.eu (They did replied 3 days latter but they only buy miners and don't do repairs)
zeusbtc.com (They did also replied to say " ZeusMining does not provide maintenance services outside of China for the time being)
IT SERV  - (A France repair center listed at ZeusMining. phone doens't work and no email reply for 3 days now.)


I'm a bit frustrated here...

Does anyone know where you can repair miners in the Netherlands?

We have some old dayun z1+'s.

And we are considering buying the "new" bitmain Antminer S19J.

How is your experience with the lifespan of the latter? ;)

Ok, MyRig just got back to me on telegram today after I messaged them on July 21.  That seems to be the best way to reach them.  At least they say they are working on my miner.  Fingers crossed.

I also should be getting another miner back from repair from Core Scientific.  They have a repair center in Dalton, GA, USA.  It was $300 for a APW9 PS, $18.60 for a fan, $70 for 2 hrs labor ($35/hr), and $28.80 for 3 asics ($9.60 a piece).  I'll let everyone know when I get the miner plugged back into the hive.

I've had 2 S19 95's and 4 T19's in service since February.  Haven't broken one yet but they can be touchy like all the rest.  I think the larger fans for the PS will help when compared to the 17 series.  They are very sensitive to network or power disruptions but a reboot has fixed them every time so far.  All miners are a pain in the ass at times, but so far these seem slightly better then the 17's.  Nothing beats my S11's though...never repaired and still chugging along after 2.5 years.

Please email me at billy@myrig.com and I will make sure your issue is resolved asap.

Thank you all for your feedback. We are going to take this feedback and update our website to be more defined and transparent. With all of the scams I understand your cautioned approach to our company. Mainly we have been only open to large mining clients and just now opening to individual miners. Hence the lack of information. I agree our current website design is flawed. Please check back for updates within the next week or so and any additional feedback is greatly appreciated. 

Thank you,

A. Petty
Alpha Asic Repair
877-998-7677
http://www.alphaasicrepair.com

Is myrig.com good? Im still searching :(

Yes myrig is good. The complaint on here is that we did not answer the phone during the week of 7/21. Which is true we were closed for a few days due to electrical maintenance.
If you have any questions about repair you can email me at billy@myrig.com.

They have repaired 2 of my S17's this year. Both were returned and are in good working order.

They are slow in responding to messages, but they do get around to it eventually.

I have used HMTech successfully a couple months ago.
In short I would recommend as trustworthy in the US

They warned of a large backlog then and they require you to send the whole unit in to "be in line", and it took well over a month then as they warned me before.
They repaired 2 of 3 boards on an S17 Pro. They were unable to repair one of the boards.
Overall, they did what they promised at rates listed.

Unit did have one of their replaced chip's heatsinks come loose as I was re-assigning boards into other S17 Units. I was able to re-secure (with my limited skill).The repaired boards have been running fine since. I suspect they would have addressed had I contacted but I didn't want to gave to send it in again.
I would use again, unless I can find a faster service or a service that notifies you to send in unit say the week before it's "turn"

However, I can confirm they told me just a few days ago when inquiring about another repair, they are Not accepting new customers at this time with less than 25 units due to backlog. They will accept single units from past customers.

So I have another unit down a board.  Looking for repair locations again.  Got a response from Myrig with a ticket # and shipping address.  I searched the address... and it's a UPS store. I'm hesitant 

I honestly think nobody should deal with Myrig for now until they sort these delays and slow response issues (read OP), however, it's normal for the address to be like that, UPS offers "Store mailbox services", which is just another way of saying a PO Box with a full address, so it looks like Myrig are trying to hide their workshop address for some reason, that alone isn't something that will raise a big flag for me, but the other reasons mentioned above are pretty serious.

I had a S17+ repaired by Core Scientific

I recommend them. Works great. Needed 7 new chips installed. Great experience and very professional.

I had the opposite experience with Core Scientific. S17pro went in limping and came out of their facility much worse. Add insult to injury, it took over two months, when it was returned a heat sink was loose inside the box, and under a stereo microscope, one side of the PIC chip wasn't even touching it's pads after I assume they reflowed (had to resolder this myself and still doesn't work). The first diagnosis was all temp sensors were bad at a quote for $400 to a PIC, Boost circuit, some temp. sensors were bad on two boards - that were then deemed "unrepairable", $129. From my experience, there is one point of contact there - he is knowledgeable and professional when you are able to talk to him. As of Nov. 2020 they had 6 techs. there.  

Repair Initiation: A
Diagnosis: D
Customer Service while in repair: B
Actual Repairs: F
Pricing: B

I had 7 chips replaced. And thermal reflow service.


$270 total

Took about 10 days total. Might be off a day or so. She is working just fine. I've only had her back for 8 hours though. I'll report back if there is an issue.


I'd give the service 9.5 out 10

Superb in almost every way

Only criticism I have is I didn't get the return tracking # quickly. I got it today, which is the same day I received. Had to of mailed it the same day I paid.

9.5 out of 10

Any repair center out there that repairs Innosilicon T3s?  I have some with bad hashbooards that needs repair.  Let me know.  Thx.

Just shipped off an S17+ 73 to NH today (Fri).
My first dealing with the new authorized Bitmain service location.
Www.Greatvoyage.com (http://Www.Greatvoyage.com)
Email communication so far has been good.
They should receive it Wed.
I'll update with results

Well for once this looks like a valid site - since Bitmain lists them on their blog:
https://blog.bitmain.com/en/bitmain-announces-new-repair-site-in-new-hampshire-usa-to-support-more-customers/

Yes sir, as is stated in post #1

Update

Last night s17+ turned off. Only hashing on 2 chains instead of 3 now. Emailed Core to see if I need to send it back or what to do. Will report back. I can get 50 tH out of it for the time being. Sounds like this is a common issues with the s17 series. Super frustrating.

It would be great to know how this is handled. 'After the repair' policy is something that is muddy at best, if at all.

I'll report back in a few days. No response today

That is a huge problem honestly, I don't know how these repair services handle this thing when it comes to Bitmain's 17 series, these gears are of very low quality, it will be hard to offer any sort of warranty given that fact that another chip might just fall/burn in just a few hours post-repair, they could tell you that if the same chip which they repaired fails again they will fix it for free but then who will handle the shipping cost and all the other expenses?

As they say "The devil is in the detail", and therefore, before shipping any gear for repair one must ask all these questions.

I sent an S17E to great voyage.  First they return shipped to the wrong address, they forgot the last digit of my address, so the address didnt exist.  It ended up getting shipped back to them and then they left it sitting in their warehouse for a week before shipping it again.  Then when i received the machine, it was in worse condition.  When I sent it in, 2 of the 3 hashboards were working.   after their "repair"  the machine would not boot at all into the operating system.  Pressing the IP Config button would not work, i could not get IP Reporter to detect an IP.  and the lights on the back were solid red and green.  Not to mention, the heatsink that had fallen off, was still lose!

I just shipped that machine to MYRIG in denver colorado.  Ive already accepted that this machine is a total loss, but if myrig fixes it, I have 4 more machines that need repair that I will send.  Since they have 2/3 hashboards working, I do not want to unplug them and risk shipping them to come back in worse condition.  

The IP config button, in a nutshell, does exactly "nothing".

My guess is that they had it set on static IP on a different subject than yours, probably all you had to do was to reset the miner using one of the few methods available, the most effective would be Sdcarding the machine, but hey, even if that was the case this is still a terrible service, let alone the shipping issues you mentioned.

But why would you send a working miner for repair? just unplug the bad hashboard and send it, why risk 2 working hashboards and waste potential earnings? it's pretty easy to take them apart, if the repair service insists on sending the whole miner with an excuse that they don't have the control board and PSU required to test the dead board, you are probably better off not sending it to them in the first place.

About Alpha Asic repair, I sent them 8 units to repair (S17/T17E/T17). They were able to repair 5 of them, average cost $450 per miner (almost all boards needed some repair). Communication and turn around time was very quick. I would highly recommend them if anyone wants to try.

Have also sent few units to MyRig, got inital diagnosis, now waiting for repair.

Still no response

Not good

Well its been a while, but I finally managed to get two S17+ machines shipped to D-Central in Canada.

Have the repair quote back, I guess its to do with the inflationary costs of bitcoin in general that the price to repair a S17+ is roughly the price it cost me to buy it directly from Bitmain in January 2020!

I'll get them repaired, they should re-roi in 3 months

Hi, how was your experience in Canada with D-Central? i need to repair 7 antminer s17 +

Update. Forget it, it was a fluke.

They have the miners, but ETA for the repair is in November, so I won't know before then.

Cost to repair each miner is roughly what I paid for the miner in the first place.

Was just notified today that upon initial testing, they found two boards with more than 5 bad chips on them. Thus, they cannot repair the miner and will be shipping it back to me.

That's sad to hear, after almost 20 days since they received the miner, and they can't fix it! why can't they fix 5 chips, I don't think that's a good enough reason, if they can fix one they can fix 5 or 6 or even 10 no? based on what I know, identifying the bad chips takes more time and effort than actually replacing them, so if they really got to that point, why stop?


Is it because they don't have both BM1397AG and BM1397AD?

I think it's because their repair price of $150/board includes up to 5 chips. And this exceeds 5... and once 5 chips is exceeded, it would be more practical to change the entire board.

  Let me copy n paste their email:
"Sorry for late reply.
Your miner (SN#:deleted) took the initial test. Two hash boards is not good. Both boards have over 5 bad chips which is unrepairable situation.
So we consider shipping your miner back to you. we'll send you the payment invoice for shipping. After we got the payment, we'll arrange shipping."
"Most of the chips on the boards are at the end of their working life. $150 cannot cover over 5 new chips price. The cost for replace all the bad chips may be enough for a new hash board!!
So over 5 bad chips is identify unrepairable. "

Update. 10/2/21.    Got the miner back today via FedEx.   Worse shape than when I sent it.  Took the miner out of the box and I'd have to guess about 20 heat sinks came loose.  Sounds like a box of marbles in there.  Not even gonna bother trying to plug it in.  Was running on 2/3 boards when I shipped it, Now I have a brick.

Update. 10/12/21.    I sold the miner as-is inoperable to a guy in CO.  Learned he has a miner repair business, so buying broken miners is a side hobby. He received the miner today, inspected it and gave me a call. He thought I'd want to know... he said two boards have definitely been "messed with."  He said some chips were replaced, but heat sinks weren't attached to those chips. (Not the "we can't fix it so we'll send it back" situation they told me).  He believes GreatVoyage did one of two things..... Either they, 1. Started changing out chips and gave up mid-repair, or 2. (More likely). They took two of my good boards and pulled the old switcharoo, putting two bad boards into my machine and sending it back.
   Considering they are an "authorized" Bitmain repair location, would they get more money doing a warranty repair for Bitmain, or a $150 from independent little me? 

   Remember, I sent this one unit off......with zero loose heat sinks, and the only error I was seeing was it failing to detect one temp sensor.

I updated in a different thread, but wanted to post here too.  long story short, i am very pleased with myrig.com.  they fixed my machine, the price wasnt outrageous, and the time it took was acceptable

Wish I found this thread earlier. Foolishly I sent a couple cards from my t17e to ASICREPAIRSUS, which is really just a thieving fraud douche named Aaron Kyle. "Communication" was great at first while he was smooth talking me into sending him the boards, promising a three week turnaround. The minute he got them however all communication broke off. After a month of no communication I'm assuming I've been scammed. I'll gladly post an update if there is a change but I'm not expecting there to be one because decent people don't behave like that. Just wanted to share my experience in case anyone was thinking about making the same mistake I did. MINER BEWARE OF ASICREPAIRUS and Aaron Kyle!

For reference his address is:

705 Franklin Street,
Greeneville TN 37745


No phone number of course because he is illegitimate

Hello,

Does anyone know where I can send 1 S17+ hash board to repair in Europe?

Or maybe someone here can repair it?

I saw some people talking about zeusbtc but I'm not sure if they are legit.

If anyone could help me I would appreciate it.

Thanks for your time and best regards.

The issue is with the heat sinks, you have to treat it like fine glass when you pack the board on it's own.

Zeusbtc is as legit as any mining-related company can be, but all the repair centers outside of China are not owned by them, in fact, they don't even know if those repair centers are actually legit, if you can provide enough evidence that you can repair hash boards they will add you to the list, so while all those repair centers have gone thought at least a minor check before making it to the list -- there is no guarantee that they are legit or can actually fix your dashboard.

With that said, if you have no other option, you might as well just take the risk.

Any places still accepting orders under 10? I've contacted core scientific and HMtech today, dont expect to hear anything till monday at the earliest if at all. MyRig took weeks to get back to me only to return "Can you tell me, please, is the problem actual?" Reply with Yes, it is did you not read the email? Their reply was "Your message to <support@myrig.com> was automatically rejected: Quota exceeded (mailbox for user is full)."

What actually are you planning to buy 10 or more miners? Why don't you just go directly buy miner on manufacturers and authorized distributors?
Dealing with other parties would be risky so if you deal only on the verified distributor or directly with the manufacturer you'll be safe.

Check this list instead https://bitcointalk.org/index.php?topic=5045732.0

About myrig you can try to contact them here
His profile account: https://bitcointalk.org/index.php?action=profile;u=383527

You can also contact them through telegram @MyRig_com

not looking to buy the asics just repair.

Did you happen to find anywhere to repair less than 10? I am currently looking to have one repaired. Only place that seems to fit near me is Alpha ASIC. I saw the earlier comments on here about them. Has anyone tried this company? The timeline for greatvoyage seems to be extremely long, probably for good reason.

Still waiting on responses, haven't attempted to contact great voyage yet.

I have used MyRig service repair for about 10 miners.  I was skeptical at first sending my $5000 miner to a UPS box.  So of course I called after I sent my S17+ in for the first time and luckily I talked to Billy.  He spoke perfect English and definitely made me feel more comfortable about everything.  They received it and it took about 2 weeks for them to get it back out.  Now I have been sending all my garbage 17 series miners to get repaired.  Myrig is definitely legit and has always responded to me in reasonable times.  Also I would add that the antminer 17 series are terrible, don't buy any antminer 17 series!!

Who paid you to post this? :)

Language skills at a call centre don't make repairs any more reliable.

The last post about them was their email system was dead and not accepting any email.
That happens if:
1) they get overloaded with problems they can't fix
2) they really take no notice or care about their email

Aside: You only need to send broken miners to be repaired.

Well Kyle, I do appreciate your review but it's one against many, the majority of the last reports regarding "Myrig" have been negative, people reported that they have not received a reply for weeks, they have not logged in to their profile to explain what went wrong since June 07, I can't possibly remove the warning I have placed the OP unless more positive reviews from trusted members come by or at least Myrig invest 10 mins of their precious time to explain to the community what went wrong?

I definitely agree with that. They are no longer responding to emails or repair requests. I had them repair 2 miners earlier this year. Both are still running well.

Now I have 2 more that i need repaired, but no response to my numerous attempts at contact.

If I ever do receive a response, i will post here.

I sent 7 APW9s to Myrig back in April, they said at the time it would around 2 weeks to repair the power supplies. A few weeks after they received them, they said they were waiting for parts to repair them. Fast forward 6 months, they still said they were waiting for parts so they declared them "unrepairable" and said they were going to return them to me, which at least they did at their own expense. The last communication I had with them was a week and a half ago, so they are there and receiving email. Looks like they are just ignoring new requests.

It sounds like none of the repair companies respond so why single them out when they seem to be one of the only companies getting reviews that they actually fixed their miners......

If your goal is to inform people where to get their miners fixed then you are not doing a good job at it.

I'm just being honest.  It was actually this forum that led me to use myrig.  I chose them because they were the closest to me geographically and I didn't want to ship my miners across the country.  I have had a positive experience with them so far, so yea I wanted to share my experience. 
They have declared some of my miners unrepairable too, but have fixed a lot them as well.  That is why i have a vendetta against the 17 series.  I never even need miner repair until I switched my s9s for 17s.  And from what I've been reading I am not the only one who feels this way.

You sound so butthurt, not sure why, if you are related to myrig, get them to respond here, if they think bitcointalk community doesn't matter or doesn't deserve some response then they don't deserve to be listed here in the first place.

And FYI, I have only ever listed 4 services in the OP based on positive feedback from trusted members, and that includes "myrig", later on, a few people reported issues with "myrig" someone even left them negative feedback, so what do you expect me to do? mark all the other 3 services the same?? if negative feedback exists on the other services I will do the same to them, if not -- then not.


if you are not happy with how I do things, then why don't you start your own topic, this is a public forum after all.

---

Would you recommend their services after having to wait for 6 months just to hear them say what they said?

I kept their service in the OP but added a warning, which I believe is "fair" enough, everyone should scroll through the reviews and make up their own mind.

Guys, does anyone knows an Antminer repair service in UK? I am struggling to find someone to fix my S17+

I am looking for Innosilicon A10 repair center in Europe. Anyone has an idea where I should send them?

Have tried asking the european repair shops listed at Zeusbtc website?

https://www.zeusbtc.com/RepairCenter/

I messaged them and I didn't have a reply after 1 month unfortunately.

Hi all New member here,  This post has been super helpful.  So I wanted to add one to the discussion, has anyone used Crypto Miner CHR?  They are  Antminer Repair Channel on Youtube or atleast afflilated with them.  They appear to be very active in the official discord.  Their website is  http://www.cryptominerchr.com/  
 

Asic Master
3231 S Halsted St #273,
Chicago, IL 60608
+1 (503) 984-4777


I did find a recent reddit post mentioning they were rebranding to Asic Master. and the address is a box at a UPS store.  I've messaged to them on the discord and i'm about to ship them 3x S17 boards, just double checking is all.  They seam nice, knowledge and fairly quick to respond so far and actively help people with repair questions on the Antminer repair channel discord.   Other than taking a credit card (but they accept venmo).  I'm just considering them a small shop or a single person doing repairing on the side,  thoughts?

I have seen their youtube channel, they have many videos on how to repair hash boards and all that, while I personally do not think someone will go this far just to scam people for dead hash boards, I wouldn't be sending all 3 hash boards at once, after all, even if they were not scammers -- they might not have what it takes to actually fix those hash boards, so why not just risk 1 hash board instead of 3 just to see how it goes?

The Bitmain authorized repair center in Nashua is advertising out-of-warranty hashboard repair on Ebay...

https://www.ebay.com/itm/154553760186?hash=item23fc1f39ba:g:wEUAAOSwWMFhmeZT

I'd imagine you could get a bit better of a deal if you contact them directly, since ebay charges >10% fee.

Anyone use https://great-voyage-inc.myshopify.com/ ? I saw the ads posted on ebay for their service, figured it would be easier to use their site. But little to no instructions on how repairs are handled. From the google docs page it looks like you just send them the asic? Looking to get 3 S17 pro hash boards repaired.

Any recent feedback on D-Central or Myrig?

I did use https://great-voyage-inc.myshopify.com/ for an S17 Pro power Supply repair (APW9) recently
They are legit. Getting a repair is kind of confusing. You create a repair request on their site and send in. Then email for confirmation. I also joined their telegram chat for more immediate questions.

I was however very disappointed in price. Half of it went dead, that is 2 of the 3 fans (as powered by one cord) stopped. Expected it to simply be an integrated fuse, but they of course did not say. They never advised of estimate to repair (I failed to ask ahead of time, too exited I finally found someone that would repair power supplies) and they only said done, total due $250 ($200 repair and $50 return shipping. It only cost me $14 to ship to them the via my UPS account.) However, as you can't find one for less than $350 now and days, I had to take it.

I may give them another chance for a hashboard repair as my regular company is 90 days out and they turned the power supply in about 3 weeks. Telegram chat suggests they are similarly fast on hashboards. But I will ask for price quote before repair

Good to hear they are legit. The repair process is weird as hell but whatever they are the only ones to answer my emails. Got 1 S17 and a S17Pro Hash board being repaired dropped off on Jan 25th. Do you as the owner of the telegram group about repair info? Ive joined and pm'd the owner waiting on response.

I am new and trying to educate myself. I have owned a telecom equipment resell and test/repair business for over 20 years and have recently noticed that the ASIC machines are not unlike some of the boards, power supplies, fans etc. that are used in telecom industry. I am considering sending a couple of my technicians for formal training in ASIC repair to add to our list of services. What I have learned as a female business owner is to research fully, listen to your customer base and surround yourself with those smarter than yourself, which led me to this forum. So my question is, what is the demand for reliable repair facilities in the US?

Just do a few minutes browsing this support area and the hardware area and you will see that demand is very high mainly due to a certain miner manufacturer (Bitmain) having released several models that had horrid build quality.

These days a common fault with miners from any manufacturer is the PSU dying. Thankfully those are easier to diagnose and repair than hash boards are but there are very few companies in the world, much less the US, that will repair them. I would think that the main faults that happen are either the line-side input stages or the switching FET's blowing. The main 'gotcha' to servicing them is that they are programmable PSU's (I think using I2C, or possibly an analog control) so you have to be able to rig a micro controller to talk to them.

I have very limited knowledge in this field, but I am certain your guys don't need "formal training" if they are good at what they do already, wndsnb is now professional in hash board repair, I don't recall he took any courses, but he indeed is very talented in his field and was able to quickly learn how to deal with all that mess.

I got nothing against "special training" to speed things up, but I don't think that kind of training is available anywhere outside of China and maybe Russia, to send 2-3 guys it will cost a few tens of thousands of dollars, since you have the tools (judging by your current business) you can just buy a 1-2 working miners, and a few dead hash boards and get your guys to self-learn, the resources online are somehow limited, but they are there nonetheless.

Well, the OP could always reach out to Canaan...
They did a very nice round of training for Hagss (https://bitcointalk.org/index.php?topic=3169292) - and paid  for it all including travel :D

---

Mikey would have to chip in on this but as I've said, looking through miner fault posts, as of late the PSU's seem to be the weak point. Also one that should be very servicable...

Perhaps someone could send the OP a couple dead PSU's to have their folks take a look at them ;)

You are right, someone recently reported a 25% failure rate on s19s PSUs, they seem to have fixed the heatsink/chip solder issues they had with the 17 series and now started to screw with the PSUs.

That is astonishingly bad... Switching power supplies are not rocket science and by nature of their simplicity, should be damn near failure proof. Having a 25% failure rate points to some serious design compromise issues in trying to get the lowest possible build cost. Hell, even a 1% failure rate should be cause for concern.

My 1st guess from a manufacturing cost standpoint would be the output filter caps. Switching supplies operate at a very high frequency - well over 100kHz - and that demands very careful selection of the caps. They MUST be a type with very low ESR (Equivalent Series Resistance) using either a X5R or preferably, a X7R material for the dielectric. Thing is - those cost over 2x what a common general-purpose ceramic cap costs and are produced in much lower volumes than the more common and more easily available ones. With the switching frequencies the PSU's operate at using electrolytic caps is out of the question when designing for any sort of reliability plus would be too bulky compared to ceramic caps.

While you can use the lower cost common ceramic ones they WILL fail from internally overheating and current erosion even when using a lot more individual caps to spread out the loads reducing current spikes and resulting heating in the individual caps. At that point it becomes a balance between reliability (use the correct low ESR caps or more of the common caps along with just how many more of them) and cost. Think we know who had the final say: Accountants, not the Engineers...

The line side of the supply is harder to screw up by using under-spec'd (cheaper) components and same for the switching FET's, we're talking only a penny or two difference in cost between parts rated for x voltage/current and ones rated a bit higher. Again, it would be great for someone to do forensics on a few dead PSU's to find out what their failure mechanisms are.

You would think that now that they ask about 10-12k USD for S19 Pro, it would be easy budget wise to put some more money in to the PSU design...

You want to hear the funnier part? The PSU itself is not under warranty, if you send only a PSU to bitmain they will not fix it.

NFW, i am pretty sure it's mainly poor quality aka cheap components, also a lot of it has to do with the bad cooling design since some folks started to get a lower failure rate when they improved the PSU cooling.

I see many people now replace these apw12 PSUs with another brand like the one made by Alpha, it is 4kw and seems pretty solid, problem is it only runs at 277v which is not an option for many of us.

I'm trying to get one of those Alpha PSUs to try out for the S17. The AC input range for the APW9 and APW12 replacements is 200 - 280, so you don't need 277.

https://i.imgur.com/5qfMH0g.png (https://www.alphaminer.io/_files/ugd/23b19a_7bceef470455420eadf8ae3e17cb87bd.pdf)

As for repair, the problem with PSU repair is that PSUs don't cost that much. You can charge $200 or $300 to repair a hashboard that would be worth >$1000 no problem, but when you're charging $250 to repair a PSU that you can buy a brand new replacement for $300...

I have a pile of dead APW9s. Whenever I consider trying to repair one I always come to the conclusion that it isn't worth the time to figure it out, especially when I have piles of hashboards waiting for repair. Although I've heard that there are a few components that typically fail and so a lot of times it is an easy repair.

This is about myrig:
They were very good until they don't. They repaired several machines and most of them works after months (which is a miracle with S17)>

BUT:
In the last few months, they stopped answering emails. Their phone number is dead too.
And they still owe us like free machines some of them for 5-6 months now.

I can understand if you have a lot of work. Don't take new ones. But you should at least finish the ones you took months ago...

You are not the first person to report such a problem, in fact, I posted a huge warning in the original post regarding Myrig, someone was mad at me for doing so -- claiming that "just because Myrig is one of the few services that actually fix miners - it shouldn't be talked about negatively".

Honesty people can call this whatever they want, to me, there is a little to no difference between  1- someone who attempts to directly scam me by taking my broken gear and running away 2- a "legit" company that keeps my gears for months and months without even replying to my emails or answering my calls.

Sorry about the drop in performance. Honestly you are a very good customer and some of these units that we have had for a while I would of normally declared "dead" but I have kept around trying since you have been a nice returning customer. I apologize since it wasn't my intention to make you feel like we wasted your time.

 

---

Yes someone who takes a few months to repair a miner and sends it back fixed and hashing is forsure a scam or equal to a scammer.

If anyone is having issues contacting Myrig please send me a dm. Some of our servers are in Ukraine and are currently down so we cannot respond. (This only refers to anyone that has tried to contact us in the last few weeks.)

Folks are complaining about you not replying them for months, let alone send them a fixed miner, if my miner sits at your place for months which could turn into years, how is it different from sending it to a scammer who stops responding to my emails? In both cases the miner's is unknown, I did not claim that you are a scammer, my statement was clear, I am not responsible for any misunderstanding on your behalf.

 
So your mail server as well as your phone service are located in Ukraine? Ok.

Anyway, nothing against your company really, but honestly, why take more work than you can finish? Maybe hire someone to respond to the emails and pick up the phone? I mean eventually people will start calling you scam, and then you can't fix what has been broken.

Good luck.

You assume so much when you talk that it is impossible to take you seriously. There are actual real issues going on right now that I don't have time to argue with you where our servers are located I am just trying to relay the message to anyone trying to contact us.

I am not assuming anything, scroll back and read the comments, people reported up to 6 months delay using your service, and no, this is not a "right now" issue, it has been going on since last year long before the war.

I personally would not touch your company with a wooden pile, however, I can not stop people from using your service, but at least, they should know what to expect when they send you a mining gear to fix.

Bro you are so eager to prove me wrong that you are not even reading what I am saying. Look at what I posted "(This only refers to anyone that has tried to contact us in the last few weeks.)". Am I referring to something from 6 months ago? No I am just trying to relay the message for the CURRENT situation but apparently that is impossible to do on this forum without getting trolled.

I am not sure why you think I have anything against you or your company, you were probably the first company I listed, I merited your previous post for the efforts and to help you rank up to bypass the post limit.

The goal of this topic was and still is to connect people with dead miners to people who fix them, but that does not mean I should not talk about some companies that have 6 months delay, but again, if you are not happy reading the negative reviews here, either improve your performance or create your own topic.

Hello Everyone! Could somebody advise any repair contacts in Lithuania? thank you.

I found a guy in New Jersey/Long Island NY

He is a member here.

mindtrip

https://bitcointalk.org/index.php?action=profile;u=235982



He fixes all bitmain 17 models and bitmain 19 models


Here is his website.



https://vmssecuritycloud.com


I think  he could be good.


So far I purchased 2 repaired s17 pros

and I drove to his shop to give him 2 dead s17 boards.


I have 9 dead boards going to get them all fixed 2 at a time.

There is an upcoming company called Alpha Asic Repair in America that has a quick turn rate. They're info is actually on the zeusbtc site.

https://www.zeusbtc.com/RepairCenter/USA/39-alpha-asic-repair-llc?msclkid=26ccf8d1ac6011ec93a48981dd499ada

Quick warning for those considering sending to D-Central (Quebec, Canada) for repairs. I originally sent 2 boards off to them in June 2021. Received them both back 1 was sufficiently repaired and the other had same issues (unable to detect asic chips and temperature sensors). I sent it back to them as a warrenty repair. Received it back in October 2021 with heatsinks falling off. So I sent it back for a third time. This time it took 5 months for them to respond to me saying they recommended heatsink upgrade which I told them to do if the board is in good repair. Yesterday I received the board with fancy new heatsinks and low and behold same issues as from June 2021 regarding  [2022/03/25 07:50:42] ERROR: driver-btm-chain.c:488 chain[2] - Failed to detect ASIC chips and/or [2022/03/25 07:49:35] ERROR: driver-btm-base.c:677 chain[0] - Failed to init temp sensors.

Their first and only reply was that this was a Eeprom flash issue and they want me to send the whole unit back to them. I run braiins and/or vnish so its clearly not that. Ill update this if they get back to me for now ive probably sunk 700$ cad in shipping and repair costs and 8-9 months of hashing time for this single board with no resolution. Good luck out there.

Great, mintrip seems like a trustworthy member here, also since you handed him the hash boards in person then at least we know for sure he is legit, the only thing left is whether he (alone or in a team) can actually fix these miners in a timely manner and as promised, and since I trust your judgment, I will leave it up to you, if you think I should include his service in the OP or wait for your review, just let me know.

Hi! Oh, I had the same question. Now I understand what to do!

Someone who works with an official MicroBT distributor sent me a nice list that I wouldn't find otherwise.


This list can also be found on whatsminer's website > https://www.whatsminer.com/src/views/afterSalesPointInquiry.html

I think some of those guys might also fix Bitmain gears, we know at least (HMTech) which is listed here already does that, not sure about the rest.

any ideas where to fix some S17 in central europe?

Here at ASICMaster we are very excited to become a offical microBT service center. Our bread and butter is still s17s and s19s, that and repair training.
J

Are you Adam Krynski? or do you work for him? is this your address and contact?


Not trying to make life difficult for you, just need to confirm if you are the real Asic Master listed on Whatsminer's list.

Marked, it seems very helpful, thanks.

Had a terrible experience with euronetsupport.
I'm not exactly sure if I got scammed or if they are just so bad.
They claim to be a "Bitmain Repair Center" in Palma, Spain.
I sent them an S17+ with one hash board not working and paid 520€. When I got it back the first time the same problem still remained. I sent it in a second time and got back a completely non-functional machine.
I sent it in a third time and got told the damage was done by my carrier and a new repair costs over 1000€, even though the first repair wasn't even done.

Naw, I’m Jay but yes that’s us on the list.  Adam is a founding partner and general backoffice guy.

Sorry I didn’t reply to this sooner, I guess I should’ve signed up for notifications on this thread LOL. Working here has been an amazing experience, you guys have seen me around here for many years but it wasn’t until Adam brought Crypto Minor C&HR from the West Coast to Chicago that I got the training I needed to be successful. Now I’m the guy with the engineering background who takes the Engrish manuals and puts the info in to practice.

We actually do a lot of training here, we have our own classes but we also teach for Bitmain. I recently had the pleasure of being sent to Canada to train a large S19J Pro farm and can proudly state I(we) had 12 out of 12 passing students.  We do work closely with Whatsminer and just made agreement with Canaan! You can meet us in person if you’re in the Chicagoland area and will have a booth at Mining Disrupt 22.

Cues are long, which is distressful for all, let me tell you. My advice is to ask for priority service and demand a tech be assigned to your project personally(at a minimum get that tech’s email). Even better yet, if you have a large volume, Let us train you and get you through your first dozen boards(a minimum to go from trained to skilled).

Update, the miners are finally repaired. Only took 11 months. But of course now they are almost worthless :(

Plus I don't really know if they are repaired, only that they say they are repaired, I trust them but a lot can happen between them shipping and me seeing them hashing again.

Will continue to update

11 months to fix a miner is really unacceptable, the gear value has probably dropped by half at best, more like 60-70%, but I hope they arrive functioning so you can at least sell them for some price and recover the repair fees and maybe a bit of extra money on top.

Thank you for the updates.


Thanks for introducing yourself, would be good if you can share some of the average prices the company charges to fix some gears, at least the popular ones, of course, if those are not confidential info.

I think that a repair company should not accept an order, if they are unable to deliver it within a month.

Actually, the users have some leverage in this situation. We can contact the repair centers and ask them for the repair time, in addition to the quote, and they should (emphasis on should) be able to tell us the number of weeks it will take before they ship it back.

And if they give no answer at all, then its a red flag, because a serious mining repair org really ought to know this information.

The problem with all the repair companies is the lack of staff, and what made things even worse was the 17 series Bitmain made, people bought them new and then a few months later half of them at least needed repair, the failure rate was overwhelming.

I think we will not see such thing in the near future, as most of those gears are hardly making any profits and people moved to better gears that have very low failure rates.

7 months my T17's have been at asic master. I just sent a fedex label and hoping for the best to get my equipment back. Spotty communication via email AT BEST! I hope I havent been scammed, and yes everyone else is correct, the machine is almost worthless now after 7 months. Nobody told me 7 months ago upon initial contact that It would be months of no contact and every update when I get an update is well we dont know when we will get to them.... Screw that game! I am pretty sure I am about to take an ass kicking on these machines, however I know my SN's of my hashboards and machines, so we will see what turns up if anything.. I very disappointed I guess I will go back to using Great Voyage Inc in Nashua NH. I cant recommend anyone to send anything here at this point!

    I wish your story was a hell of a lot less common, to us and the industry as a whole. As a veteran here I’m not afraid to admit some embarrassment(even if it wasn’t of my own making). We just had part ways with THE asic master because he wasn’t cut out for management. Exactly why my advice was to know the guy with hands on your gear(as opposed to a manager slinging bullshit), actually it still is. I’m looking forward to less labeling and inventory and more fixing things.

     If you’re the Scott I met six months ago on my first day of work, your stuff is already on my desk and when it’s returned shortly you won’t need it repaired anymore(and I’ve also been sending you emails for a week with no response). Oh wait, you said T17(plural) I have a stack of pros, still T17 are a dream to work on, It’s possible I could get those back to you fixed* without much delay.

    I’m not making any promises, but will be as transparent as I think I’m able. It’s such a tiny community I don’t know why others aren’t here doing the same. I think ASIC master is only Roughly 9 months old, so I pray this will be the first and last adjustment we need to make.

I just wish mikeywith wasn’t so dead on about the labor issue. I did just get 2 HS interns last week so my hopes are pretty high.

*If not fixable, a detailed reason why provided.

Let me get this straight,are do you no longer work with (Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA), or are you planning to leave? your answer will then open the door for a few questions which hopefully you will have the time to answer.

@scottp1111, sorry to hear to your story, but this has been so common I find it hard to be/act surprised.

I am still with ASIC Master LLC of Chicago and have no plans to go anywhere else. The Halsted address is our UPS store mailing address, The shop is about 10 minutes from there. Anyone who wishes to visit us can ask me for a personal tour.

You said


Which is why I thought you and a few other people left the company, sorry my bad.

So in that case, can folks in this community like scottp1111 contact you directly and provide you with their gears information so you can try and help them in any way you can? I am asking this question because of what you mentioned about the bad manamgnet and the need for clients to get in touch with the tech person who is working on their gear, I also want to help this community to the best of my ablitity which is why I go out of my way and ask you if you can "speed things up" for them, now that applies to old gears stuck at ASIC Master or gears that are yet to be sent.

I will understand if your answer would be "NO" and that they have to take the default slow route.

I live a couple of hours away and would love to come and take a tour and possibly drop off a couple S17's for hashboard repairs. The website asicmaster.com won't come up and I'm confused as to whether it's the same as Crypto Miner CHR or what's up with the split or how that went down. The phone number is the same but sites/names are different, so I am contacting you here to try and get info on how to get repairs from you guys. I sent you a PM but I don't think it went through so I'll try again here. I am trying to find an asic repair shop. Trying to find a place I can drive to, as delivery always gets damaged. A personal tour would go a long way toward establishing trust, as does quality repairs and quick turn around. Thanks, and thanks to all the posts, at least I have a couple of places I can try; but I'm reaching out to you first and we'll see what happens. Shoot me an e-mail peterjdorf1973@yahoo.com

Yea, weird, no messages. I don’t Feel at liberty to divulge too much but I am saddened we had to split with CMCHR, he’s a great guy and I considered him a friend. Give me a couple of weeks to arrange that, we have some fires to put out that culminated during his reign that caused the split and this week is Mining Disrupt. i’m really hoping that less middle management will speed up the repair process. All this office BS is really frustrating and has so much more to do with getting your repairs done then the number of techs or ability does, That’s part of the reason I’m here. I want to engage with the community and find the best possible solutions for everyone. As I see it there’s no reason the techs can’t drive Lambos too (If they go about it smart)! Lol

Hi,

Can you add my repair center for S19 in your list ?

The company is Ohmcool S19 repair Center
Website : ohmcool.com
We are located in France

We only sell diagnose slot we can deliver : you choose your slot and no one else can buy it anymore.

We do this as we think it is really important to give a true planning for those who have miner to repair.

The repair will be done within 5 days by a Bitmain Certified Engineer.

Thanks !

Guillaume

Hello
  I would like to say here, if I may, that our company sells mining machines with after-sales service and right in the local
  If you need to buy products you can contact me at https://t.me/Lance994

You are free to post here (you did anyway) but I can't add you in the original post because none of the trusted community members can vouch for you, I did search you a bit on large telegram groups, and also nothing came up, I am not claiming anything here, just saying, I hope that someone can verify you and report back so I can add you to the list, until then if anyone wants to deal with you, they will need to take the risk first and then report back.

Thanks for understanding.


This topic is for repair, not for after-sale services related to buying mining gear from you, if I don't buy your equipment, will you fix mine? if yes, you can post here, if not -- you can't.

Thanks.

Alpha Asic Repair DBA Dalton Asic Repair. North Georgia US. Specialize in Avalons but we accept all ASIC miners. Also, we repair PSUs. 16 technicians and growing. Avg cost $250. Remote Dx available. Mikey thanks for the feedback back in 2021  :) Took off and ran with it! lynnette@alphaasicrepir.com and april@alphaasicrepair.com

Here is my USA miner repair site:
https://repair.scottscryptomining.com/repair/ (https://repair.scottscryptomining.com/repair/)

For those who don't know Scott, he owns a mining-related company in the U.S, he has a great reputation in the telegram's mining community, I have know him since 2019 IIRC, glad to see him offering repair services, hopefully, we get to read some good reviews on his service in this thread soon.

Good luck.

 

Learn Miner Repair. Get Certified. Make Money.

Do you live in USA and enjoy tinkering with electronics? Learn how to easily solve all your miner repair problems & make money by repairing miners!

https://miner-repair-training.eventbrite.com (https://miner-repair-training.eventbrite.com)

https://p194.p3.n0.cdn.getcloudapp.com/items/6quGJqZO/4443f291-bafe-4348-b762-df90d2b32202.png

https://miner-repair-training.eventbrite.com (https://miner-repair-training.eventbrite.com)

Presented by Scott's Crypto Mining and taught by ASIC Ninja (the industry-famous, Austin Childress) in Brookfield, Wisconsin, in this 5-day class, you will learn the fundamentals of ASIC miner troubleshooting, diagnostics and repair. Gain the knowledge to properly maintain and repair the fleet of ASIC machines in your own mine and become self-sufficient as a miner repair technician.

 
 

ASIC Master update from the front lines…

Recovering the previous regime is nearly done(I will however endorse his superb teaching ability without reservation). Having finished processing our largest orders, I’ve begun contacting and fixing our small S17 series customers. Most have been understanding, I’m even offering a backlog clearance price. Only one flamer so far, it really stings being called a scammer when you are trying to make things right (in this case having to inform him we don’t repair DR5 hashboards). With the clearing of the backlog we are moving our focus to S19, M2x, and M3x series miner repair only.

As of last week, Whatsminers are the machine we can repair in the largest volume because MicroBT sent factory support staff from their headquarters in Shenzhen to train our entire staff on their machines! (I was also able to carve out some time to learn about power supply and control board repair. coming soon.)

We had a rough start this year, not gonna lie.  I’m not gonna tell you to choose ASIC Master because we have a cool name and are centrally located in Chicago. I wont bullshit people with pieces of paper that prove we can spend money and are great on tests. I’ll just be as transparent as I’m able, let you know what’s going on, and be here when you need us.

With Gratitude,
Jay

is there a place that fixes GekkoScience Compac F?

Whats wrong with your Compac F?

Well for 1, ask about your problem in the CompacF thread... (https://bitcointalk.org/index.php?topic=5355470.0)Odds are you will find answers to your problem there.
If it is a serious problem - contact the vendor you bought it from for Warranty service.

How long have those S17 gears been sitting in ASIC Master's warehouse? also, what measures did ASIC Master take to ensure the same long waits don't happen again? gaining trust is pretty difficult.

I understand you are not the owner nor the salesperson for ASIC Master, and you are doing a great job keeping forum members up to date, I do appreciate all the work you do here.

Hi,
We are a large dedicated 10,000 Sqft Repair/Training facility located in Colorado. All of our technicians are industry certified and we have over 2.5 years in the ASIC repair industry. Currently and in the past, we have provided repair services for some of the largest hosting companies around. Now, we'd like to open our repair services to everyone.

-We repair Antminer & Whatsminer (Avalon repairs coming soon)
-We offer very transparent and competitive prices for repairs.
-Turn around time is less than 2 weeks for less than 100 miners.
-Discounted logistics services provided
-No charge for cleaning and diagnostics if repairs are performed
-If we can't fix it, we wont charge you a diagnostic fee

If you have any questions please email at repairs@bit49.com or call me directly at 719-722-6189
https://www.bit49.com/

I understand we can't be added to the list without someone on the forum vouching for us, though we can provide references from past customers upon request if needed.

It's going to take some vouching to be added for sure, but it takes some pictures/videos and any other proof for members actually to trust sending their gear to you, upon checking your website, I found nothing enduring, you seem to be using the same photo (not a real photo of some ASIC miner) floating on all the different pages.

I am not trying to tell you what to do, I am not the boss here, this is just friendly advice if you want to do business in the forum, the default/common belief around here is that "everyone is a scammer until proven otherwise" so please don't take anything I or anyone else say personal.

I am absolutely gutted to discover that Scott's account was permanently banned in Feb just today. He seemed genuine, and his service reputation was growing in this community.

To me, he doesn't come off as someone who would practice plagiarism for financial gain. Maybe if he was banned for another form of offense

How did you know he was banned? He never mentioned anything to me so I am not aware, is it possible that he copied something from his own website and was a victim to one of the "bots" that screen the forum for plagiarism? I also doubt he would copy-paste something for the sake of posting, I'll see whats up with him and if he wants to come back and is willing to go through the process of appealing.

I saw the ban tag with the help of the Bpip extension

https://i.imgur.com/ql5uNl9.png

and the profile information - https://bpip.org/Profile?id=1449095

I wanted to send him a PM asking him whether he was open to the idea of making an appeal if he felt he still wanted to be part of the forum and the ban was unfair, but I wasn't sure yet if a permanently banned account can receive PMs a well.

If you have already communicated to him, then it's all good. I won't send a PM.

If you are referring to the forum here ... i.e. where the actual account is listed:

https://bitcointalk.org/index.php?action=profile;u=1449095

Last Active: April 13, 2023, 04:11:54 AM (UTC)

You are right, I just checked and he is indeed banned on the forum, I contact him on telegram to see if he has any idea about this, I have a feeling he was not aware about the ban at all, but let's see if he wants to come back, we can help him with the ban-appeal process, I don't want to jump to any speculation but I think his appeal will have a high chance of acceptance.

After it was clear there was no future and the monotony of warranty repair had worn me down, I quit ASIC Master. After the treatment I received for not spending more time on our new paying customer, there was simply no reason to stay. I decades of being an electronics technician I have never been told to stop speaking to a customer. This is when I learned what a hobby business was. Now I am a freelance ASIC repair instructor who does repair only on the side. I can be found on LinkedIn.

I am also now trying out an association with Scott Offord. He has a five seat Wisconsin training center, I'll be  teaching in(on site is my preference though). Also, if you have an S19 repair order with him, it will likely be me doing the work. And yes, his bots likely got him in trouble(if it was something else I'm all ears). Perhaps an admin could take a look at his account.

To answer your question, I don't know. Many may have been there since before I began Feb2022, and for a year I didn't pay any attention to the S&R desk.

Regards,
Maestro Juergen

The writing was on the wall, you have a small company with a few repair folks, and then out of a sudden Bitmain sends out a couple of hundred thousand 17 series, 40-50% of them failed within a few weeks/months, they all needed repair at the same time, orders start coming in, you don't want to reject repair tickets, you keep bringing in more gears than you can repair, and then ka-boom.

You need up with dozen gears on the shelves, and thousands of angry clients as well as workers, a year later, that gear is worth little to nothing, no worth fixing, a complete mess created by Bitmain and made worse by all the greedy and incompetent repair centers, this isn't just ASIC Master, it's safe to assume that 90% of those repair companies made the same exact mistake.


Good to hear you have patterned with Scott, we did all we could (https://bitcointalk.org/index.php?topic=5449337.msg62386877#msg62386877) to lift the ban on his account, but alas, these things take forever to happen.

For ASIC miner repairs or fixes, it's best to reach out to the manufacturer's official service centers or authorized repair providers. Many major ASIC manufacturers offer specific repair services for their products. Additionally, online forums and communities often provide recommendations for reliable repair options.

Only if it was this simple, in many cases, you can't just count on the manufacturer-authorized guys, these cases such as but not limited to

1- When you need a single hash board fixed and the manufacturer forces you to send the whole miner.
2- Long waiting times to get a miner fixed (happens during bull markets and when Bitmain launches a shit quality series where more miners need fixing than they can fix).
3- The nearest repair center is way too far and shipping alone would cost more than fixing it locally.

And the list goes on, if mining gear manufacturers offered a close to perfect repair service, none of this would have been needed.

Current as of 2023 October

My main guy for ant miners is:

---

greg from vms

https://vmssecuritycloud.com/

he is located in New York.

---

I have used hmtech for whatsminer repair

https://www.hmtech.co

he is in North Carolina.

---

And I have used altairtech for parts.

https://altairtech.io they are in Missouri

---

That's right, just go around spamming topics with your malware dl and referral link...
All reported to the mods for removal

I tagged him.

Rather like Wack-A-Mole (TM). A newb using the same dl link & referral id did the same yesterday. Betcha it's the same person... Promptly reported to mods who seem to be very fast in dealing with them - like within minutes they're gone  ;D ;D

I still remember our old moderator "frodocooper", I hardly had to report any of these spam/scam posts, he was more of a bot than human, but ya, it's great that this link got deleted within minutes despite not having a moderator on this board, keep up the good work guys, report these scums, we should also use the trust system to tag these folks, we have a few DT members and if we all work collectively by reporting and tagging them -- the mining board will be clear.

HEYYY Mike!

Alpha Asic is still here DBA as Dalton Asic Repair. Remember back in 2021 when you said I was a scam.  ;) Since then my team has slayed in repairs and even got a site up to 99.47 up time for a local 10mw site. $250 is our average repair cost. We were a Canaan Warranty repair center in 2022. We thrive in niche units. Seeing a lot of Ice River rigs due warranty repair costing their clients $700 to ship back to China. www.daltonasic.com

Is it Alpha Asic or Dalton Asic Repair, I take it that Alpha Miner sued you for using their name? or was it a friendly change you decided to take to avoid trouble?



hmm, any quotes for me saying you were a scam?

All that I remember is that back in 2011 your website had a claim that says


So you claim to have been fixing mining gears before 2011 (long before anybody made a public ASIC miner IIRC) and nobody was there to vouch for you, and I simply stated



At that point, you failed to provide any evidence of trustworthiness, and thus adding you to the list would have been a great risk, furthermore, there was and (still is) another company called Alpha Miner, I contacted them and that company said they don't know you, and have nothing to do with you so that added more reasons not to trust you, I try to maintain a "safe list" and I do my best to judge repair centers at the time they request an addition, sadly, I have no crystal ball, so back in 2021 I couldn't see what would you become 2 years in the future.

So do you really think I was wrong/unfair for not trusting you 2 years ago? I would hope for an honest answer.


Thats great news.


What happened after 2022?