WARNING: FortuneJack Refuses to Pay My Winning $6100 Tennis Bet or Return My BTC

[Hhampuz]

This is interesting, from the three options OP had which is;

1. Cash out in full for around 0.238 BTC (0 risk and guaranteed instant reward of nearly 0.1 BTC)
2. Not cash out at all with a chance to win 0.364 BTC (100% risk and 0 guarantee of winning)
3. Cash out partially for whatever amount I wanted while still keeping the bet open (less risk and less return/reward, a nice balance of the 2)

If @EpicChamp choose option 3 of partially cashing out say 50% of initial wager which is 0.07 BTC instead of what he got how would have fortune Jack dealt with this ? Were they going to hold on the players other half siting T&Cs?? I don't think so!

IMO FJs mistake should not be passed onto its players,they should take the hit and save face...just my 2cents!

1. Withdraw would probably be picked up in a security check and they'd just let him keep the initial amount (the bet amount).
2. Bet cancelled and stake returned, stake.. not potential win.
3. They'd most likely give him back the difference which was his bet.

IMO, it is pretty clear-cut but let's see when/if FJ responds.

[EpicChamp]

This is interesting, from the three options OP had which is;

1. Cash out in full for around 0.238 BTC (0 risk and guaranteed instant reward of nearly 0.1 BTC)
2. Not cash out at all with a chance to win 0.364 BTC (100% risk and 0 guarantee of winning)
3. Cash out partially for whatever amount I wanted while still keeping the bet open (less risk and less return/reward, a nice balance of the 2)

If @EpicChamp choose option 3 of partially cashing out say 50% of initial wager which is 0.07 BTC instead of what he got how would have fortune Jack dealt with this ? Were they going to hold on the players other half siting T&Cs?? I don't think so!

IMO FJs mistake should not be passed onto its players,they should take the hit and save face...just my 2cents!

1. Withdraw would probably be picked up in a security check and they'd just let him keep the initial amount (the bet amount).
2. Bet cancelled and stake returned, stake.. not potential win.
3. They'd most likely give him back the difference which was his bet.

IMO, it is pretty clear-cut but let's see when/if FJ responds.

For #1, I guarantee you the whole amount would have showed up in my account and I would have been able to withdraw it in full from their site if I wanted to, much like I cashed out 0.1394 BTC and withdrew it from their exchange that day without any issues.

For #2, if they were going to cancel this "regular" bet just as any other bet in the case of a match cancelation and return the stake, then they should do the same thing for a partially cashed out bet. I still had a LOT of money/btc remaining on it, and it should NOT be treated any different to a regular bet that had no (partial) cashouts.


Also, another point I'd like to bring up and something I'd really like to know - is what happened to all the bets for everyone on FortuneJack who bet on De Jong to win AFTER the change of odds when he was at around 1.30 to win?

Did FortuneJack also send them an email 2 hours before the match was about to start, saying that they decided to cancel it? And then did not return them their stake at the time?

I HIGHLY, HIGHLY doubt it. Otherwise, people would be shocked if this happened and it wouldn't make any sense because at that point, the odds were barely changing he always remained between 1.2-1.3 to win.

And assuming they haven't, how is it fair that for 1 group of people the bet for the same match gets canceled, and for another group it remains active/in play before + during the match?

It's either you cancel it for everyone, or you cancel for no one. And in situations like these where there is only a change of odds, match/bet cancelations should never occur.  

[moderator's note: consecutive posts merged]

[FortuneJack]

Hello @EpicChamp,

We're aware of the case you're talking about, will be making an official announcement here for the community.

[EpicChamp]

Hello @EpicChamp,

We're aware of the case you're talking about, will be making an official announcement here for the community.

Please do, I would love to see what you have to say about this publicly to everyone on here.

[FortuneJack]

Hello everyone,

Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform.

Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.



In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.

Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.



As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win.

All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation.

[AB de Royse777]

Thanks for your response FJ. I really appreciate your decision to share your experience with us.

Let's forget about the terms and conditions for a few minutes because we all understand and know that by showing the terms and conditions a bookie can make anything possible in their favor unless it has been taken to the court and the law has a different view in it. We are not the law makers but bunches of shitposters who have no day job (possibly) and spend all the day in an anonymous forum for nothing LOL. Bitcoin is a drag and I blame satoshi to create this forum. Theymos also need to take some blames :-D

Anyway jokes aside, lets be serious and let me explain my view considering the following quote from you:

In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.

~snip~

As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win.

Please pay attention to both bold fonts.

on-going bet

Bet was canceled before it was being played

So it was suppose to be on-going bet/s and it's completely fine with me. In fact, in my first post in this topic I said something similar to the OP that they (you) informed you (OP) before the match started.

Anyway, according to the player he cashed out partially before receiving your email. Once I will cash out something then this is my money. Correct?
The other partial was ongoing bet which had the stake 0.067 BTC, in other words the on-going bet had an stake of 0.067 BTC.

When you cancel a bet you return the stake and keep the winning (if it was won).

So technically in my opinion, considering the mistake that happened from your provider, considering the communication time, considering the partial cashing out before the email sent, considering the on-going bet after the email sent - I think you owe the OP 0.067 BTC which was his stake by that time after you informed him.

This is what I personally think will be a fair ending. Again thanks for your response and happy new year ahead.

Cheers,

[kryptqnick]

If the initial deposit was fully returned and even withdrawn already, I think it's a normal resolution of a tricky situation. But some things remain unclear to me: if the op received the full stake back, why was he unhappy about not receiving something (apart from not getting the win)? To be honest, I don't understand why the player was able to cash out with a win prior to the match outcome. I cashed out early only a couple of times in my life, so maybe I'm missing something, but in those cases I lost a small fee due to backing out, and it was fair. So this situation with the op cashing out partially, but it was still almost the full initial stake, and then some hypothetical remainder being left as a bet on De Jong is quite confusing.

[EpicChamp]

If the initial deposit was fully returned and even withdrawn already, I think it's a normal resolution of a tricky situation. But some things remain unclear to me: if the op received the full stake back, why was he unhappy about not receiving something (apart from not getting the win)? To be honest, I don't understand why the player was able to cash out with a win prior to the match outcome. I cashed out early only a couple of times in my life, so maybe I'm missing something, but in those cases I lost a small fee due to backing out, and it was fair. So this situation with the op cashing out partially, but it was still almost the full initial stake, and then some hypothetical remainder being left as a bet on De Jong is quite confusing.

It wasn't manually returned by them or by their own will, I had the option to and simply decided to cash out whatever amount I wanted, and decided to partially cash out 0.1394 BTC myself while keeping the remaining 50% of the bet open for the match the next day.

And the other remaining 50% I had left (0.067 BTC at 2.6 odds or ~0.1 BTC from the extra amount I could have cashed out in full the day before) FortuneJack refuses to return it after canceling my bet 2 hours before the match.

This should have been done right away, and I should not even be asking them to do this. It's a complete no-brainer and in every situation where a match gets canceled, the remaining stake of the bet is always returned in full to the bettor. Plain & simple, no questions asked.

So I don't see what their problem is with returning my remaining stake after deciding to cancel this match, as that always happens for any bet right away - whether it is a regular bet that hasn't been touched, or a partially cashed-out bet.

That is the bare minimum I'm looking for them to do, and it's something that should have been done a long time ago.

But ultimately I am going for much more than that, and have them count my bet as a win because I 100% deserve to win it, and they should have never have canceled this bet in the first place to begin with. ESPECIALLY since this match was given various live in-play odds (for different scenarios) and wasn't canceled for everyone who had a bet on it before or during the match.

Because as it stands right now, they are basically counting this bet as a complete LOSS by not only not rewarding it as a win, but not returning the remainder stake either which never happens when a bet gets canceled for whatever reason.

[EpicChamp]

Hello everyone,

Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform.

Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.



In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.

Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.



As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win.

All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation.

First off, thank you for replying back to me and the community here.

Also, I would like to address and say a few things about your response:

A. A technical/mechanical error can mean a lot of different things. To me and much like another user mentioned a few posts earlier, a "technical" error is a completely accidental error that features odds at a ridiculously and completely different value than what they were intended to be initially, due to a simple computer error such as adding another 0, 1, or decimal to the odds.

For example, for a Roger Federer vs Juan Martin Del Potro match, let's say that normally Federer would to be a 1.5 favorite to win the match. But due to a "technical" error, he was posted at 15.0 odds to win instead. And as soon as people saw it, they jumped at these odds right away because the valuation is simply wayyy too good - because how can Roger Federer be such a huge "underdog" against Del Potro?!

But because it was a truly honest mistake and a complete "technical" error, the bookmaker *could* have the right to cancel the bet in advance and RETURN THE FULL STAKE to everyone who made the bet. Although EVEN in this case of a technical error, as the previous person mentioned above, when a case like this was taken to court - the bookmaker lost the legal case and was forced to pay millions of dollars to everyone who got into this bet at the ridiculously high valuation odds they posted due to their technical error.

But if this kind of mistake happened in my favor, then I would have no problem accepting it as an honest mistake from your end and would be totally fine with my bet being canceled prior to the match, as long as you RETURNED MY REMAINING STAKE.

HOWEVER, I would NOT consider my situation to be a "technical" error, because although there was a difference in odds from what they were at initially to what they changed to later, this was not a technical error and instead more of a regular odd-changing scenario due to various other reasons or factors. So this was more of an initial judgment error/mistake and a regular case of a change of odds, instead of a "technical' or 'mechanical" error.

And since Altamirano is a pretty good player who is much older and a lot more experienced at the challenger level than De Jong and there isn't a huge gap between their rankings, I was not completely surprised that he was originally chosen to be the favorite player to win this match considering this information. Him winning at 1.4-1.5 odds and De Jong being at 2.6 is not that unreasonable or wrong because there are 10+ different reasons and factors I can say to support and back up these odds as well.

So please don't say that this was a technical error because it really wasn't, you simply misjudged and/or underestimated De Jong's potential to win the match in the beginning, and then decided to change the odds after realizing this by making him a much bigger favorite to win.

And then of course you wanted to cover yourself and minimize your risk + avoid potentially losing a fairly big bet like this, so you decided to cancel my bet right before the match was about to start without even RETURNING my remaining stake!

This is not how it works and is wrong & unethical in many ways, and you know it. Anytime there is a regular change of odds, a bet cannot be canceled and should be played out normally just like any other bet.

B. In this post you even claim yourself that odds changed from 2.6 to 1.2-1.3 - but that is NOT what you claimed in the email that you sent me when you decided to cancel my bet. In the email you wrote that the odds dropped from 2.6 to "1.7", and that THAT was the reason why you decided to cancel this bet - the change of odds from 2.6 to 1.7 was your reasoning. And there is a big difference between a simple change of odds (as odds change all the time) and a technical error, and in your email you did not mention anything about it being a technical error.

So that reasoning is completely wrong because De Jong was NEVER given 1.7 odds of winning this match. You just made this number out of thin air and canceled my bet without a valid or accurate reason. Because as I said above, you did not mention anything about there being a "technical" or "mechanical" error or anything else besides the change of odds between 2.6 to 1.7 (which in itself is not that significant, nor is uncommon to happen in tennis or other sports, where bets never get canceled because of this), and yet now you are claiming something different.

Also, even if the odds DID somehow drop from 2.6 to 1.7 - that is not such a significant difference to a point of canceling the entire bet before a match is about to start. In the past, there have been MUCH greater changes of odds for different matches & sports, and yet people's bets were never canceled by the bookmaker before the match was about to start because of that because that would be against the rules. So canceling a bet for such a small change of odds does not make any logical sense and is not allowed.

So for that kind of lame & inaccurate reasoning (saying it changed to 1.7 when it never did), you have no right to cancel my bet ON TOP of a regular situation of a change of odds, even if it wasn't 1.7.

C. Your reasoning for not returning my remaining open stake for 0.067 BTC or ~0.1 BTC is the following:

"The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar."

First off, it's funny how you keep pointing fingers and blaming "betradar" multiple times for "mistakingly" giving you the wrong odds, and yet refuse to take ANY responsibility YOURSELF for not verifying those odds BEFORE officially posting them on your webssite. I can care less about who and how you get your odds from, or who the heck your odd provider is - because it doesn't matter. You must always verfiy every odd yourself before posting it on your site, and need to take full and 100% responsibility for every single bet you officially post on for your users to bet with, and not blame or point fingers at someone else for giving you the wrong odds.

That is such a lame and terrible excuse for trying to justify why you posted the odds at 2.6 (and also 2.8 + 3.0 an hour before) instead of 1.2-1.3 right away.

I really don't care about how or why you decided to do that, and it is not my fault that you made it official and gave me and other people on FortuneJack the opportunity to bet on De Jong at 2.6 odds at that given time.

If you are not the one coming up with the odds, you should always do your own due diligence and double-check every odd for every match, before officially posting it on your website.

Yet instead of taking full responsibility for it and owning up for your mistake by honoring my bet and counting it as a win, you are purposely trying to prevent me from winning the bet for 0.1746 BTC by unjustly canceling my bet right before the match was about to start to minimize YOUR risk of losing this bet.

And on top of that, you are also refusing to return my remaining stake back for your own benefit - which on the face value is 0.067 BTC, but really should be ~0.1 BTC because you gave me the option to cash out my bet in FULL the day before for 0.238 BTC for a profit of nearly ~0.1  BTC. So in essence, after my partial cashout from the day before, I was at the risk of losing 0.1 BTC for a chance to win 0.1746 BTC which I rightly and 100% deserve to win. And in the case of a cancelation, you NEED to return back my remainder take.

You also said that the "Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win."

So tell me then - in what world IS IT fair or makes any sense for an online gambling site to cancel a match + a person's bet for whatever reason, and then NOT return to that person their remaining stake of that bet?!

Anytime a match is canceled, whether it is due to a walkover, retirement, weather conditions, or because of situations like COVID - the stake of the bet is ALWAYS returned to the bettor. NEVER in a million years has a bet been canceled and the person's stake was kept to the gambling site, it has never happened to me or ANY of my friends before who have been gambling for 10+ years.

This is a complete no-brainer & non-negotiable, and should have been done right away AS SOON as you canceled my bet and sent me that email. I still cannot believe I have to explain this to you because even a 10-year-old kid would understand why you need to return back my stake if you decide to cancel the bet. And the fact that I "partially" cashed out the day before, is completely irrelevant and has NOTHING to do with how much was remaining at stake to win this bet at 2.6 odds. Which again, as I said was a LARGE amount of 0.067 BTC at face value, and 0.1 BTC at a real value ($1900 and $2850 respectively).

The only scenario or situation where this would be 100% ok and make perfect sense, is if the match was played out in full without any cancellations, and the player who I bet on ended up losing it. But if you're going to cancel the bet in advance, you NEED to return the right stake amount which is this case should be ~0.1 BTC or at least 0.067 BTC. And this should have been done right away on that day.

D. Here is another point I want to bring up that I asked in my previous post about why I believe this bet should not be cancelled and count as a win:

What exactly happened to all the bets for everyone on FortuneJack who bet on De Jong to win the match AFTER the odds changed when he was at around 1.30 to win?

Did you also send all these people an email 2 hours before the match was about to start, saying that they decided to cancel it? And then did not return them their stake at the time?

I HIGHLY, HIGHLY doubt it. Otherwise, people would be completely shocked if this happened and it wouldn't make any sense because at that time, the odds were barely changing or moving as he always remained a big favorite to win between 1.2-1.3 odds.

And since you haven't canceled this bet for other people who bet on De Jong between 1.2-1.3 odds, how is it fair or right that for 1 group of people the bet for the same match gets canceled, and for another group it remains active/open before AND during the match?

Because if I remember correctly, you also had LIVE PLAY available for this match on your website for those who wanted to bet on it during the match. This means you haven't officially canceled this bet or match for everyone on FortuneJack.

This is completely ridiculous because you are not allowed to do this and it goes against all official and ethical rules.

So it's either you cancel the bet for EVERYONE, or you cancel for NO ONE. And in situations like these where there is only a change of odds, match & bet cancelations should never occur.

And if you're not going to cancel this for everyone (which you didn't), you also have no right to cancel this bet or match ONLY for me in advance either.

Due to this and all other reasons I mentioned previously, I 100% deserve to win this bet in full for 0.174 BTC. Your reasoning is very inaccurate and does not make much sense at all, to me and to other people on this forum either.

So I would like you to honor your bets + fair play, and take full responsibility for opening this bet at 2.6 odds even if it was a mistake on your end, and reward me and anyone else who also bet on De Jong at 2.6+ odds the full win.

I look forward to seeing you do the right thing in this situation and showing integrity & good morals in the way you run your business. Not only would I personally appreciate it, but I am sure everyone else here would as well - thanks in advance!

Cheers,

EpicChamp

[LEVSKI7]

odds start at 3.00 on bwin betathome, ie on other odds providers. and then gradually falls. there is no reason to cancel the bet. everything else is a scam

[EpicChamp]

odds start at 3.00 on bwin betathome, ie on other odds providers. and then gradually falls. there is no reason to cancel the bet. everything else is a scam

Exactly, as I previously mentioned in this thread - De Jong first opened at 3.0-3.1, then 30mins later he dropped to 2.8, and by the time I decided I wanted to make a large bet on this match and transferred over my BTC to their website, he dropped to 2.6. Yet despite missing out on much better odds, I am not complaining and have never complained about how it's so unfair that odds dropped from 3.0/3.1 to 2.6 in less than an hour. I accepted these odds for what they were at the time (although not nearly as lucrative as when I first saw it at 3.0), and still decided to make this bet.

It should be 100% counted and rewarded as a regular win just like any other bet that has goes through a variety of changes in odds before the match or game officially starts.

Canceling this bet is wrong on many levels that I don't understand how FortuneJack thinks it's fair or ok to cancel this bet and then have the audacity to keep my remaining huge stake of 0.067 BTC/0.1 BTC to themselves too (which is equivelent to $1800-$2900). This is the part that frustrates me more than anything else, because right now it's as if they're treating this bet as a loss rather than a cancelation (in which the money is always returned to the bettor in full).

Anything other than keeping this bet open prior to the start of the match and then counting it as a win after De Jong won it - is completely unethical and unacceptable behavior that is never tolerated. FortuneJack needs to show some respect to their users and honor fair play.

Much like if De Jong would have LOST the match to Altamirano, then believe me I would have NEVER complained or brought this up in the first place. I would have simply accepted it as a fair loss and moved on like I always do anytime I lose a bet. Simple as that.

So I expect FortuneJack and any other betting company to do the same and treat my bet as a win.

[nutildah]

odds start at 3.00 on bwin betathome, ie on other odds providers. and then gradually falls. there is no reason to cancel the bet. everything else is a scam

Exactly, as I previously mentioned in this thread - De Jong first opened at 3.0-3.1, then 30mins later he dropped to 2.8, and by the time I decided I wanted to make a large bet on this match and transferred over my BTC to their website, he dropped to 2.6.

That's not the problem. FortuneJack canceled the bet before the match started due to a technical error on the part of their odds provider. It can't honor your bet as a win because your bet was cancelled. If your tennis player would have lost, you'd have the same amount of bitcoin. Going on and on about your "remaining stake" is meaningless because your claim to the stake is contingent on having won a bet which you didn't win because it was canceled.

[scammed-by-nitro]

I wonder if other players which bet the other site of the game, betting on 1,4 or whatever odds which then went up to around 3 also got their bets cancelled.

Thats the biggest question for me here.

[EpicChamp]

odds start at 3.00 on bwin betathome, ie on other odds providers. and then gradually falls. there is no reason to cancel the bet. everything else is a scam

Exactly, as I previously mentioned in this thread - De Jong first opened at 3.0-3.1, then 30mins later he dropped to 2.8, and by the time I decided I wanted to make a large bet on this match and transferred over my BTC to their website, he dropped to 2.6.

That's not the problem. FortuneJack canceled the bet before the match started due to a technical error on the part of their odds provider. It can't honor your bet as a win because your bet was cancelled. If your tennis player would have lost, you'd have the same amount of bitcoin. Going on and on about your "remaining stake" is meaningless because your claim to the stake is contingent on having won a bet which you didn't win because it was canceled.

Listen, I really do not care who their odd provider is; to me as a user that is completely irrelevant to me. If they make these odds official on their website then it is 100% their responsibility whether the odds are as they should be or not, or are theirs vs someone elses. If they post the wrong odds (which I wouldn't even be able to know at the time) and allow me to make a bet, then it is not my problem that the odds are what they at the time of making the bet.

And if they're not the ones who are making their own odds, then they should be extra careful in that regard and always do their extra due diligence and double-check every single bet prior to officially posting it on their site. But blaming it on someone else and not taking responsibility on it when you post it on your own site where you have full control, is very childish, immature, and unprofessional.

Also, I hate the excuse of it being a "technical" error, which is complete BS. It was far from a technical error - it was a simple case of a change of odds. Because if this really was a technical error, then the odds would not have been slowly dropping by 0.20 units every 30mins for 2-3 hours. If they were able to slowly change he odds, then surely they would have seen the "technical" error right away, and instead of slowly lowering the odds of De Jong  - they should have completely frozen the entire match right away and resumed it only after having the updated odds with De Jong being at 1.2-1.3.

However, clearly they were not smart enough to do that as that's not what happened on that day. Instead, they decided to slowly drop the odds and only THEN after a few hours, decided to completely change the odds of the match. And I'm sorry, but this does NOT equate to a technical or unintentional error.

If they slowly dropped the odds from 3.2 to 3.0 to 2.8 and 2.6 over a 2-3 hours timespan, then it was 100% intentional and does NOT translate to a "technical" or accidental error. It was a simple case of a change of odds that happens all the time in tennis and other sports.

Second, as I mentioned in the previous post, if the player I bet on would have lost the match - then I wouldn't have had any issues with losing the bet and my BTC at all, and I guarantee you I would have NEVER brought this up because I 100% believe in honesty, transparency, integrity, and fair play. 

Also, as I was watching the match, I wasn't even AWARE that they decided to cancel my bet beforehand, and while watching it I was 100% committed & prepared to either win it in full for 0.174 BTC, or lose everything I had left on this bet. No in-between. Only after the match ended and I did not receive my winning amount did I discover that they decided to cancel my bet 2 hours before the match was about to start, which is absolutely ridiculous for the reasons I explained in my lengthy post in response to FortuneJack above.

Finally, I still do NOT have the same amount of bitcoin which was at stake for that bet, because after canceling the bet FortuneJack still hasn't returned that amount back to me. This is the part that frustrates and annoys me the most because that should have been done right away in the case of a bet cancelation. Not returning the remaining stake that I had left is complete theft, robbery, and a complete disgrace that crosses all lines & boundaries.

I'm really surprised that you don't seem to understand my point of view and are taking their side in this. Seems like you're the only one here who doesn't seem to get it while everyone else agrees. You should probably re-read everything I wrote and maybe that will make some more sense to you about how deceiving FortuneJack is behaving regarding this bet and whole situation.

I wonder if other players which bet the other site of the game, betting on 1,4 or whatever odds which then went up to around 3 also got their bets cancelled.

Thats the biggest question for me here.

I am wondering this too and asked something similar to this 2 times already.

I am really wondering about what happened to everyone who bet on this match and De Jong AFTER they dropped from 2.6+ to 1.2-1.3.

Did FortuneJack also send them an email 2 hours before it was about to start saying they're going to cancel it? And then didn't return their stake back?

Of course not! It just wouldn't make any sense and people would be absolutely shocked and go against this decision as well, because at that point the odds were barely changing and there would be no reason at all for canceling it.

And you cannot just cancel it for 1 group of people, and then keep it open for another group of people prior to the start of the match. That's not how it works and goes against all formal and ethical rules.

This situation is a simple case of a change of odds, where some people got in at more favorable odds than others - and that's it.

FortuneJack should take full responsibility for that and award anyone who bet on De Jong their winning bet with the full amount, and take away the stake for anyone who bet on his opponent who ended up losing. That's how it always works.

[moderator's note: consecutive posts merged]

[EpicChamp]

About a month ago on November 23, I bet 0.14 BTC on the De Jong - Altmirano tennis challenger match which was going to start the next day at around 11am, with De Jong winning at 2.6 odds.

So I decided to go with option #3 and partially cash out my bet for 0.1394 BTC to get my initial back, while keeping the remainder amount open at 2.6 odds to potentially win the full bet if De Jong won the match. That remainder amount was 50% of the bet, with a stake of 0.067 BTC left at 2.6 odds to potentially win 0.174 BTC if De Jong wins.

@EpicChamp,
Your bet amount was 0.14 BTC, right?
you cash out 0.1394 BTC to get your initial back. that means already you cashed out your staked amount.
then why you are claiming that remainder amount is 0.067 BTC?? how it would be 0.067BTC?

Bet was canceled and you got back your initial stake too, I do not see any irregularities here.

Have you read my post and everything I've written thus far? Or not?

To summarize:

The day before the match, I had the option (after odds changed) to cash out for 0.238 BTC in full right away if I wanted to, which would have profited me ~0.1 BTC or $3,300 at the current BTC price.

I also had the option to cash out partially. So I decided to do a partial cashout for 50% of the bet instead, and keep the other 50% of the bet (a stake of 0.067 BTC) for the match the next day, for a chance to win 0.174 BTC at 2.6 odds. It just so happened that 50% of the bet that I cashed out was 0.1394 BTC (still below my 0.14 btc initial bet), but I still had "0.067 BTC" remaining on that bet at 2.6 odds. That's equivalent to $2,200 right now.

Then out of the blue, FortuneJack decides to cancel my bet with the remaining 0.067 BTC @ 2.6 odds 2 hours before the match was about to start without any valid or justifiable reason for it.

(They sent me an email stating the wrong drop of odds as their main reasoning, which is not a valid excuse to cancel a bet as odds change all the time and everyone got in at different odds for this match - but that's beyond this point. I wrote more about why this should have never been canceled in the 1st place in my previous posts on this page.)

Then after canceling my remaining 0.067 BTC bet from the day before, they STILL haven't returned that amount back to me. Which basically means that they are counting my bet as a LOSS (as in my player losing the match) rather than a "cancellation". Because anytime a bet gets canceled in tennis (usually due to a withdrawal, retirement, or poor weather), the stake of the bet is always returned back to the better in full.

Yet FortuneJack decided to treat my bet as a loss and keep the entire 0.067 BTC / 0.1 BTC amount to themselves instead of returning it back to me. This is the biggest problem I have with them and what frustrates me the most.

How on earth can it make ANY sense or EVER be allowed?! This is complete theft and robbery at its finest. They have absolutely no right to take away my remaining amount of the bet if they cancel the bet in advance, and have seriously crossed the line & all boundaries by doing this.

Because if they decided to CANCEL my bet, then they must return my remaining stake right away as it's always done. Plain & simple.

And whether the bet should have been canceled in the 1st place or counted as a win is a different case and is ultimately what I'm after (because I they should have never been allowed to cancel the bet for that match), but at the BARE MINIMUM, they must return back to me the 0.067 BTC I had left on that bet. They should've even done it right away on that day.

In fact, they should really be returning ~0.1 BTC because that is how much I was actually risking by keeping half the bet open instead of cashing everything out in full, for a chance to win 0.174 BTC.

Does this make sense to you now?

[nutildah]

FJ has already provided a reasonable response:

Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.



In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.

Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.

Just imagine FJ didn't have the cash out option -- your bet would have been returned to you in full. This is about how things ended up working out for you. Just because the cash out option exists it doesn't render your bet valid, as the bet was based on incorrect odds supplied by their provider.

If it seems like we're taking FJ's side, its because they're in the right here. You don't have to like them or use them anymore, but your case isn't going to move the needle on the community's general assessment of their reputation.

[EpicChamp]

FJ has already provided a reasonable response:

Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.



In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.

Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.

Just imagine FJ didn't have the cash out option -- your bet would have been returned to you in full. This is about how things ended up working out for you. Just because the cash out option exists it doesn't render your bet valid, as the bet was based on incorrect odds supplied by their provider.

If it seems like we're taking FJ's side, its because they're in the right here. You don't have to like them or use them anymore, but your case isn't going to move the needle on the community's general assessment of their reputation.

But they DID have it available, and after giving me this opportunity you can't just take it back and come up with a bunch of random and lame excuses for not returning it. The fact of that matter is that I had an open bet at 0.067 BTC at 2.6 odds to win 0.174 BTC, and if you're gonna cancel the bet then you must at least return that 0.067 BTC back and treat it just like any other bet - plain & simple. I could have even cashed out for 0.238 BTC and profited 0.1 BTC if I wanted to, and they would have lost even more that way.

Also, on here they wrote that the bet dropped from 2.6 to 1.2-1.3, but in their email they said they decided to cancel it because it dropped from 2.6 to "1.7", which never happened in the first place.

There was also no mention of any technical error in the email either, and this was NOT even a technical error! They may have just accidentally underestimated his chances of winning and then adjusted the odds to what they thought made more sense. That's it.

But that's not a valid excuse to cancel this bet for me. Why should I be penalized for their misjudgment? IF they're going to offer me the option to cash out partially and keep a certain % of the bet open, then they need to honor that option and not steal my money if they decide to cancel the bet.

And why would they cancel the bet only for me and not for everyone else who bet on him after the change of odds? That is completely unfair, unethical, and against the rules. It's either you cancel betting on this match for EVERYONE, or NO ONE - there's no in between.

[Hhampuz]

You are crazy if you think FJ are sitting there and setting the odds for individual games while replying to your emails... There is no conspiracy here, shit happens. Nothing lost, nothing gained - move on.

[EpicChamp]

You are crazy if you think FJ are sitting there and setting the odds for individual games while replying to your emails... There is no conspiracy here, shit happens. Nothing lost, nothing gained - move on.

Not true, I lost out on 0.1 BTC if I had cashed out in full.

So if they are not going to return to me 0.1 BTC, they need to return at least return 0.067 btc upon canceling my bet.

What part do you not understand?

I was playing by their own rules and doing everything THEY allowed me to do and gave me an option for, and now they are going to break their own rules and steal my money?

This is complete bs and you know it!

Even more so, they had NO rights to cancel this bet to begin with as I explained 100 times already. Gambling sites never cancel bets because of a simple change of odds, NEVER. It is against the rules because it would mean they'd have to cancel the match of the bet for everyone completely, and they haven't done that.

So they can't just cancel it for me and not for others who got in at different odds, what kind of BS is this?

If they made a mistake by posting the wrong odds (which they had 2-3 hours to completely change), then they need to make up for it and reward those who took advantage and picked the right player.

And not only are they not owning up to their mistake, but they're completely stealing my money too and counting the bet as if it was a loss.

WTF?!

How can you possibly side with them is beyond me. If this happened to you then I guarantee you would have flipped out after having been stolen thousands of dollars after picking the right player to win, just saying that sounds like such a complete joke!

[Hhampuz]

Because it is like I previously told you - If you would have cashed it out in full they would have just voided that balance from your account and only let you withdraw your deposit. It's quite simple.

According to FJ's timeline it was live for less than 3 hours, until canceled. How this all turned out is absolutely acceptable.

/thread