No 2FA and robbed of 0.097BTC

[Ziskinberg]

Bitsler is a reputable betting sites and I believe you need to ensure your account to be in 2FA if you want it to be safe, that's a lessoned learn from you mate, you are lucky you don't loss a lot of money, actually its not hard to put a 2FA in our account, sometimes we are just lazy or we didn't think that our account could be compromise.

[Reatim]

That's too fast , Now this made me worried about My deposits in the next days , Bistler is One of the most Trusted and longest and also successful  gambling site that has been Advertised in this forum .
So many accounts here that plays in that side including me, I often deposit funds But  Smaller each time ,at least 100$ to 150 each deposit ,if ever i lose then add another small amount ,because i'm afraid of Being a victim like this.
Every site that i enter and create account always remind me to secure a 2fa before proceeding in depositing and playing.
Maybe this is a Best example that we must required ourself to make 2fa always.
because even a popular site is being targeted by this hacker.

[TGD]

Bitsler is a reputable betting sites and I believe you need to ensure your account to be in 2FA if you want it to be safe, that's a lessoned learn from you mate, you are lucky you don't loss a lot of money, actually its not hard to put a 2FA in our account, sometimes we are just lazy or we didn't think that our account could be compromise.

I already play on many reputable and non reputable casino in the past deposit huge sum of money than the OP without setting up a 2FA security but still I didn't experience any hack in all of my account tho.

It's either OP's computer was infected by a virus or something is wrong on his account. Bitsler should atleast investigate and release the IP login of the OP account to verify that indeed his account was compromised. I don't doubt Bitsler but if OP story is true that his fund came from another casino then his argument has some point if his account on both casino has same security setup.

[imstillthebest]

Bitsler is a reputable betting sites and I believe you need to ensure your account to be in 2FA if you want it to be safe, that's a lessoned learn from you mate, you are lucky you don't loss a lot of money, actually its not hard to put a 2FA in our account, sometimes we are just lazy or we didn't think that our account could be compromise.

I already play on many reputable and non reputable casino in the past deposit huge sum of money than the OP without setting up a 2FA security but still I didn't experience any hack in all of my account tho.

It's either OP's computer was infected by a virus or something is wrong on his account. Bitsler should atleast investigate and release the IP login of the OP account to verify that indeed his account was compromised. I don't doubt Bitsler but if OP story is true that his fund came from another casino then his argument has some point if his account on both casino has same security setup.

bitsler was just a popular casino than others and op maybe playing on a casino that is not big as bitsler resulting for his account to be safer on it than on bitsler but it was still risky playing both non popular and popular casinos  .
lucky you that your money is safe playing in both type of casinos but we still must be contented and op's story can give us encouragment that we need to setup our 2fa's before its too late . small or not small amount of money , it will be scary if we will get hacked because hackers can stole money on us again next time .

[madnessteat]

The TS most likely compromised the password to his account by clicking on a phishing link. Too bad he did not use 2FA as in this situation it would have saved his deposit from theft.

Of course it is a pity for him because he paid a lot of money for his mistake. Let him be lucky in the New Year and win back this loss.

[Cling18]

It is still a huge amount. Enabling 2FA on accounts that you use especially if it has a huge amount is a safety step one should do. I often enable 2FA too, but whenever I need to transfer a huge amount I do.

I admire your honesty for disclosing that one of their game is bugged and you returned their money. Your money is robbed in just a few minutes, it could be your computer is compromised or you clicked a phishing site.

[RealMalatesta]

Every year I read such kinds of stories where people getting hacked, I really feel sorry for them and I thank most of you guys for posting here your experiences so people like us can be aware of such things. I never thought of this kind of scam but after reading it, I've learned something that I didn't learn before that's why I love this community because people here wouldn't bother to share their experience whether it is bad or good.

Well yeah, it also hopefully encourage people to use double-factor authentication and maybe at least email confirmation code to verify because these hackers are really smart they will not steal coins when you deposit small and will wait for the right moment.

I have talked to Gabriel myself a few times and he is a gentleman and I actually mean it, if it was possible to recover funds he would have surely helped but the truth is no one can do anything so he can do nothing but curse hacker in frustration.

Why now there are many gambling sites that require 2FA to be activated, because there have been many cases of theft that have occurred when 2FA is not active. Hopefully what happens to the opening post will not be experienced by all of us, so don't forget to make sure all of our gambling site accounts always enable the 2FA.

Yeah even stake has started to ask ID verification and they also recommend double-factor authentication security to avoid such instances.

[Fredomago]

The TS most likely compromised the password to his account by clicking on a phishing link. Too bad he did not use 2FA as in this situation it would have saved his deposit from theft.

And the Hacker most likely monitoring His deposit so that once he Made Big like this ,then He'll take it right away.

same reason that we must at least deposit only Small amount each time if we are not willing to Take 2fa .

Of course it is a pity for him because he paid a lot of money for his mistake. Let him be lucky in the New Year and win back this loss.

The question is if he will Still gamble? maybe this is one way to at least Exit the gambling industry and focus in something else.

[kryptqnick]

Such a terrible end of the year with this op's story... I've never experienced anything like this, and I don't use the 2FA in the casino where I'm playing. Then again, I don't have huge sums there, so it's not that big of a deal to me. But maybe I'll do the 2FA now.
I'm so sorry that this happened to you, and if you saved them so much money in the past, I think it's nice that they gave you 6 BTC as a reward. But they are not to be blamed for this situation because it's not the casino that scammed you. We have to be careful because scammers are always lurking and waiting to see an opportunity to steal.
I use Malwarebytes, so I'm glad Bitsler's support recommended it to you.

[jrrsparkles]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.  In fact, I never enable 2FA.  On any site.  Yet once I deposited at the time what amounted to just under $2000 in Bitcoin it took all but 9 minutes for it to be stolen. What’s worse is I have a history of pure honesty with this casino.  I actually returned 33 Bitcoin to them last May.  Because I found a technique on their Roulette game that couldn’t lose. I told them early on.  After I was up to 38 Bitcoin profit they took 32 Bitcoin back and gave me just over 6 Bitcoin as a bounty.  Yet when I’m basically robbed of 0.097BTC all the owner, Gabriel can say to me is, “damn all those scamers are really a cancer!”  My 2FA is enabled now.  

If someone managed to rob the deposited amount just in 9 minutes then how can you be sure that it won't happen again?

Do you really believe that 2FA will save you?

2FA is extra layer to the security but its not ultimate protection, so you need to find where the scammer got your details and scammed you.

[rhomelmabini]

If someone managed to rob the deposited amount just in 9 minutes then how can you be sure that it won't happen again?

It won't happen again if he uses 2FA the next time around.

Do you really believe that 2FA will save you?

It can save you to not move funds in the event of a compromised sign-in because if you have allowed 2FA feature let's say just on withdrawal then the hacker/s couldn't move those fund of yours.

2FA is extra layer to the security but its not ultimate protection, so you need to find where the scammer got your details and scammed you.

It isn't the ultimate protection need could rely on but that doesn't mean we should ignore even this little act of enabling it that may save your account or money someday. I think that will be hard to find if he is a phishing victim somewhere online.

[Saint-loup]

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

Blocked?
What do you mean? You've been blocked by Bitsler? 
Are you still able to withdraw your remaining funds at least?

[Jemzx00]

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

Blocked?
What do you mean? You've been blocked by Bitsler? 
Are you still able to withdraw your remaining funds at least?

I guess what OP meant to say was that he blocked the site where all malware are originating from to at least protect himself from that site. I think bitsler have emailed him more than their previous message of “damn all those scammers are really a cancer!” and recommended him a software to help detect what might happened on his account.
Bitsler is a reputable gambling site and if OP's account was hacked with his fault then those funds that was taken from him won't be compensated back to him. Let us be a lesson to everyone to check everything we click in the internet especially emails and having a little bit of protection such as 2FA might save us from potential harm from scammers and hackers from our money and cryptos.

[Saint-loup]

Thanks for having a look.  Scanned my computer.  Checked email.  I guess emails only went out for vault withdrawals.  Support from Bitsler recommended Malwarebytes.  After scanning my desktop with Malwarebytes it found 14 different instances of malware all originating from just one site. I don’t know how to attached the picture of the one site, or if it would even do any good.  I got got.  Live and learn. Once I learned this I commented on that site and was immediately blocked.

Blocked?
What do you mean? You've been blocked by Bitsler?  
Are you still able to withdraw your remaining funds at least?

I guess what OP meant to say was that he blocked the site where all malware are originating from to at least protect himself from that site. I think bitsler have emailed him more than their previous message of “damn all those scammers are really a cancer!” and recommended him a software to help detect what might happened on his account.
Bitsler is a reputable gambling site and if OP's account was hacked with his fault then those funds that was taken from him won't be compensated back to him. Let us be a lesson to everyone to check everything we click in the internet especially emails and having a little bit of protection such as 2FA might save us from potential harm from scammers and hackers from our money and cryptos.

I'm not really sure about that. Theraker didn't tell "he blocked the site" as you say but he "was immediately blocked" once he "commented on that site"... It's not the same meaning  
I hope Theraker will clarify his words soon.

[Silberman]

Or probably think that your machine is already compromise that's why the hackers are just monitoring you activity and once you deposited to bitsler, they didn't waste anytime to get your bitsler account and your password to steal your bitcoins.

So better not used your pc or your laptop for now because and think of your machine as their mode of entry. 2FA is very important now, gambling sites or exchanges, everything, specially that hacks are very sophisticated now and we don't know if we are already in their target list.

I think it will be important to know where the OP has his wallet, because if his computer was the weak point that allowed those scammers to steal his money then this means that any valuable information that sits in that computer is going to be at risk and it is just a matter of time until the OP losses a lot more than that, so if he has his wallet on his computer but he has an external backup of his seed words maybe it is time to wipe out his hard drive and install a new OS as soon as possible.

[Lanatsa]

Or probably think that your machine is already compromise that's why the hackers are just monitoring you activity and once you deposited to bitsler, they didn't waste anytime to get your bitsler account and your password to steal your bitcoins.

So better not used your pc or your laptop for now because and think of your machine as their mode of entry. 2FA is very important now, gambling sites or exchanges, everything, specially that hacks are very sophisticated now and we don't know if we are already in their target list.

I think it will be important to know where the OP has his wallet, because if his computer was the weak point that allowed those scammers to steal his money then this means that any valuable information that sits in that computer is going to be at risk and it is just a matter of time until the OP losses a lot more than that, so if he has his wallet on his computer but he has an external backup of his seed words maybe it is time to wipe out his hard drive and install a new OS as soon as possible.

I think OP has done cleaning his computer and basically traced where the malware originated yet he didn't get any resolve/response from the site but instead he's automatically blocked because of his recent comment. I don't think a reputable casino would hack him but the support is telling him who's the scammer's name. If I were the OP I wouldn't log/surf to a random sites with my personal PC/laptop to ensure the security and safety of my money.

When you are mostly in front of your pc due to work or your main involvement is through online then its just sensible for you to mind off about security of your workplace or workstation
which means you should really be mindful about your pc which is totally safe or malware-virus free so that you wont really be worrying about those kind of instances.

This had been a typical problem when youre pc is infected where you would really expose off your important details such as log-ins, passwords, surfing behavior and other
important things that should really be kept on private but since you had a malware then all of those are exposed.
This is why we should really be mindful on the things we do download into our pc.

[johhnyUA]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.

Man, sorry for your loss, but at least from your words it's looks a little weird. You have highly compromised PC (or laptop, or smartphone or whatever you have) which controlled by hacker (but again, in that case why he don't stole 1 btc from another site?) or it's something weird with Bitsler. And personally i would not use them in the future.

[Ziskinberg]

I deposited 0.097 BTC to Bitsler after I had won on another online casino.   Typically I wouldn’t deposit such a large amount of Bitcoin, but since it was all pure profit I did. 9 minutes after depositing someone withdrew it.  The owner of Bitsler told me simply, and I quote, “ damn all those scamers are really a cancer!” Gabriel is his name.
Support was helpful.  They told me since I didn’t have 2FA enabled I was vulnerable.  My question to them was why did I still have more than a Bitcoin in my wallet on the site from where My deposit to Bitsler came? I didn’t get an answer.

Man, sorry for your loss, but at least from your words it's looks a little weird. You have highly compromised PC (or laptop, or smartphone or whatever you have) which controlled by hacker (but again, in that case why he don't stole 1 btc from another site?) or it's something weird with Bitsler. And personally i would not use them in the future.

This is the only complain we heard, I think Bitsler can still have its good reputation. Problem is, OP failed to put a 2FA in his account, it's already recommended to put to ensure better security, trading sites and gambling sites accounts should not be treated differently in terms of security.

[bitterguy28]

Gambling sites are Telling us right away upon account creation to make sure Securing our account by 2fa .

Seems like OP is too Lazy doing it ?

At least now Others will prioritize this action ,specially those gamblers that Loves exploring all gambling sites .

[Lanatsa]

Gambling sites are Telling us right away upon account creation to make sure Securing our account by 2fa .

Seems like OP is too Lazy doing it ?

At least now Others will prioritize this action ,specially those gamblers that Loves exploring all gambling sites .

People would just be keen when it comes to security aspect when they had already lost their money but seeing it before they are really that lazy to follow even if its the basic one
but still they do commonly ignore it most of the time.

When the situation comes where they had lost money then that will be the time on realizing that they were just too lazy on setting 2fa and other security measures.

You would only do this when you do have lost money but if not then you wouldn't be minding at all.