SCAM!!! AdkinsBet scammed me for amount of 196 mBTC in completely blatant way

[realscout]

Hello everyone! I think the time has come to share my story. Adkins tried to come up with 5 (!!!) reasons to not to pay me anything, I honestly tried to solve it with them privately but what they have done in the end has left me no choice.
What happened::
To begin with I firstly was confused about relations of adkins and betb2b which i wrote about in their topic and because of what i was called troll for the first time. People told me something like why u talk try the adkins yourself, so did I. I made 1st deposit of 17.57 mbtc lost all the funds on the 2nd bet and made another deposit of 37 mbtc then placed more bets as you can see here:
https://imgur.com/a/FCrytLl
https://imgur.com/a/Pbth3rz
Pay attention to the 3rd bet on tennis which has won by then after which i had a good streak, we will come back to it later.
So after all these bets I had 178,73 mBTC. Great its time to withdraw to check how fast it is and how reliable the bookie is. Actually I ordered first withdrawal after basketball won and 2nd one after tt combo won as u can see on that screenshot.
I decided to keep in touch with bookie as I always do:
https://imgur.com/a/U5rvxN9
https://imgur.com/a/YnPBixB
Its a bit weird that they started telling me how to cancel withdrawals isnt it? But I didnt pay much attention to it then.
https://imgur.com/a/b75P1ls They also said that they cant cancel withdrawals themselves which was lie as well as they did it to me later.
Time goes nothing happens, I write them again and they suggest me to cancel my withdrawals and request them again after they complete the checks (looking ahead their 'checks' havent been completed by 12 of january 2021 and they mentioned it on 5 of december 2020 for the first time). I think its obvious that its nice old trick to delay payments until player loses all his funds same as many other bookies do doing very long verifications etc.
https://imgur.com/a/lJKH5Fu
https://imgur.com/a/tnNGpAT
Of course I stopped betting there as whats the point of betting if u cant receive any payments.
The day after the funny part begins. Its the first reason they tried to accuse me of. Guess what it is? Of course multiaccounting (moreover with the pattern of 1xbet's messages):
https://imgur.com/a/o5XLVrZ
Of course I had nothing to do with multiaccounting so they abandoned this idea fast.
6 days of silence and look what nonsense they send me:
https://imgur.com/a/nhaIkKF
They connected me to group of delay abusers because I stopped betting (WTF??) (2nd reason). Also their traders are so big 'professionals' that they cant count 2+2 (u will see it later)
Here is my answer:
https://imgur.com/a/qb0lEjV
Well, what to do I began to place more bets. Here is the full list of all bets placed on my account:
https://imgur.com/a/FsuFBAX
https://imgur.com/a/E9dsehx
https://imgur.com/a/yH2zwdE pay attention to this bet its important
https://imgur.com/a/KW3Dgfa
https://imgur.com/a/S5oJKRn
https://imgur.com/a/svfkDq3
https://imgur.com/a/ANAq3yJ
https://imgur.com/a/GrgVP7x
https://imgur.com/a/oqATKX8
https://imgur.com/a/pfZDHLx
https://imgur.com/a/pkc2lBg
https://imgur.com/a/fxw1VuA
I thinks its obvious that I couldnt abuse delay in any of these bets. And what about arbitrage bets when u bet on both sides, tell me would anybody in good mind who does such type of betting place even more than 1 bet before he checked that withdrawal works fine?
After that I texted them again:
https://imgur.com/a/kCDMyR5
And here is the third part begins. Same day I receive this message:
https://imgur.com/a/u0g0mNz
Do I need to say that if it had lost i would have 0 on balance and they say some nonsense about 7mbtc (its about their calculations skills xD), and what a noble gesture that they return me 37 mbtc that I deposited and that cute "" smile in the end. But there is one thing: Ive placed bet on home win in the first set and after their 'investigation' my bet was swtiched to away win first set. I have no doubts that they did it on purpose as I had same issue on 1xbet long ago, but 1xbet members were rather smarter as they did it during the match but not 18 days later after the bet had been placed:
https://imgur.com/a/G89t0sM
They didnt even bother to change odds. But luckily I made a screenshot of this bet when I placed it and you also can see it was settled as win on 16th of december when I made screenshots of all my betting history.
https://imgur.com/a/nHoN4jX
The logics of this bet was that Carballes was rather better (odds on him were about 1.07 in pre) but he started losing in the beginning of set and almost did break back in 3rd game so it was a great valuebet on him.
I sent them proofs that I bet on home to win set but not away:
https://imgur.com/a/UciRJQG
https://imgur.com/a/SH0IPou
https://imgur.com/a/jAabAUs
It could be the end of the story with happy end but imo adkins never wanted to send me any funds. Next day my bet was switched back but something was wrong again.
https://imgur.com/a/ZWAv41M
https://imgur.com/a/WwWp92K
https://imgur.com/a/rc5FJiK thats the amount which was supposed to be on my account
Lets wait for a little bit longer:
https://imgur.com/a/EFbGN5V
And here we go with 4th reason not to pay me:
https://imgur.com/a/e3KOxlr
https://imgur.com/a/5NJVVuA
Lol they just voided my first bet not to pay others. Also I deposited 37 mbtc and they say 35.
https://imgur.com/a/StqUYw5
About the broken chain:
https://imgur.com/a/AP07XYb
The Lithunian basketball started at 19:00 so it finished at about 21:00, and I bet on that combo 2 hours later so the chain couldnt be broken and even if the tennis bet was void I shouldnt have been paid only for 2nd bet on that basketball and after basketball finished I had enough funds to continue betting on other matches.
Also u can see that they can edit your balance as they want.
https://www.oddsportal.com/tennis/brazil/campinas-challenger-men/carballes-baena-roberto-ortega-olmedo-roberto-IqsDHeV5/#home-away;12
look at the opening odds, isnt it obvious that with such odds after score 0:3 it should be around 2 for losing side?
Moreover if we check their T&C https://imgur.com/a/b2zTMt3 we can see that deviating odds should be stay intact, and in such case even if odds were wrong they could be maximally calssified as deviating.
But it seems that they dont care
https://imgur.com/a/CdXFxgX
I told them again about broken chain but they ignored it:
https://imgur.com/a/6AAwjqR
Ok what we got now? Only one winning bet for 30.6 mbtc and 67.6 on the balance.
So I order a withdrawal for all my funds left on the first of january (its been 1 month since their 'investigation' started).
On the 2nd of january they all of a sudden ask about my username lol:
https://imgur.com/a/WT1Xuy9
Then silence. And after all investigations and with only 1 winning bet I dont receive my wd even after a week.
https://imgur.com/a/VcAt9bs
Then on 8th of Jan I cancelled my oreder and made a new one then texted to support:
https://imgur.com/a/F5aJQAX
Wtf I have only 1 bet won which they had been investigating since 1st of december lol also I deposited 54 mbtc to their website and ordered only 67 but they still didnt want to pay it
And yesterday I received this message:
https://imgur.com/a/xlUi8Nj
https://imgur.com/a/va31njH
They banned me and confiscated my funds because of post of other person lol!!! Royse knew about my case from the very beginning but I think for men of sense its obvious if I wanted to accuse Adkins I would open scam accusation thread myself so what do I now but wouldnt ask anybody to make a post in other person's thread

Also about their statement that they cant cancel withdrawals:
https://imgur.com/a/BNy5AGa

To sum up what we have:
1. Attemp to accuse in multiaccounting
2. Attempt to connect to some 'group of cheaters'
3. Switching the bet
4. Voiding the bet becaue odds was 'wrong' and false statement about broken chain
5. Banning for other user's post (here it is btw https://bitcointalk.org/index.php?topic=5308700.msg56076019#msg56076019)

I think its obvious that adkins just came up with different reasons not to pay me any of funds.

Scammers Profile Link: : https://bitcointalk.org/index.php?action=profile;u=2882335


Amount Scammed: 0.19622 BTC/ 7800 USD
Payment Method: :  deposited payment methods Bitcoin
Proof of Payment: : Royse knows it however if any trusted member wants to see the txID then I can share in private.

Please support my flag: https://bitcointalk.org/index.php?action=trust;flag=2583

[1714991871]

1714991871

[1714991871]

1714991871

[1714991871]

1714991871

[AB de Royse777]

I can confirm that I know about this case from the beginning. And I also believe that everything presented here are true per my knowledge.

[AdkinsBET]

We were already working on your case to solve it, but you decided to slender Adkinsbet indirectly on the forum. We told you that this is something that can not be accepted.
This is also clearly written in our terms:

In the following conditions, your account may be closed by us, and will be viewed and evaluated individually by case. We reserve the right to suspend your account without notice, which will remain suspended until complete investigation of the matter. Adkinsbet remains the right to confiscate the funds if one of the terms will be violated. You commit to completely comply with all of Adkinsbet 's inquiries into such activities. We may opt to upload or close your account and confiscate the funds if one of the following conditions apply:
If you have more than 1 registered account with Adkinsbet.
If the name registered on your Adkinsbet account does not match the name on the required statement from your address and or ID card. Of course, we take into consideration that all countries have different ways of express names.
If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels). This could include spreading false information, false accusations and intentionally / repeatedly putting Adkinsbet in a negative daylight.

[realscout]

We were already working on your case to solve it, but you decided to slender Adkinsbet indirectly on the forum. We told you that this is something that can not be accepted.
This is also clearly written in our terms:

In the following conditions, your account may be closed by us, and will be viewed and evaluated individually by case. We reserve the right to suspend your account without notice, which will remain suspended until complete investigation of the matter. Adkinsbet remains the right to confiscate the funds if one of the terms will be violated. You commit to completely comply with all of Adkinsbet 's inquiries into such activities. We may opt to upload or close your account and confiscate the funds if one of the following conditions apply:
If you have more than 1 registered account with Adkinsbet.
If the name registered on your Adkinsbet account does not match the name on the required statement from your address and or ID card. Of course, we take into consideration that all countries have different ways of express names.
If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels). This could include spreading false information, false accusations and intentionally / repeatedly putting Adkinsbet in a negative daylight.

really? but look at the last messages u said that i allegedly forced my friend to accuse u and that u ban me and ingored me afterwards. now u say that u were working on the case. i can delete the post and rename the thread at any time actually. but it doesnt look like u are really doing anything

https://imgur.com/a/SBki1Vn

u havent answered anything since then, like u stopped answering on the broken chain case

[Maasdamer]

"If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels). This could include spreading false information, false accusations and intentionally / repeatedly putting Adkinsbet in a negative daylight."

WTF, hahahaha.

What a shitty site. Pay this man and leave this forum you scammers!

[actmyname]

We were already working on your case to solve it, but you decided to slender Adkinsbet indirectly on the forum. We told you that this is something that can not be accepted.
This is also clearly written in our terms:

If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels). This could include spreading false information, false accusations and intentionally / repeatedly putting Adkinsbet in a negative daylight.[/b]

It's a shame because it would have been nice to know about the changes in your Terms and Conditions, especially when you changed them in such a way that lets you put a stranglehold on player funds and behavior. The bolded parts are important and show the avenue that a bad actor would take to exploit the clauses to their advantage.

< The use of a VPN / Proxy or other similar connection / technology is not allowed. The usage of a A VPN connection is only allowed if permission is granted individually by Adkinsbet. Therefore, the player should ask permission first. ^{Note: malicious entity would attempt to check for a VPN connection to deny funds in the event of a 'violation of their terms'.}
---
> The use of a VPN / Proxy or other similar connection / technology is not allowed to hide and manipulate your location. You are not allowed to mask, mislead or manipulate your actual location in your country in order to gain access to the site. It is allowed to use a VPN in certain circumstances, as long as you are in a country that allows online gambling.

< In the following conditions, your account may be closed by us, and will be viewed and evaluated individually by case. We reserve the right to suspend your account without notice, which will remain suspended until complete investigation of the matter. Adkinsbet remains the right to confiscate the funds if one of the terms will be violated. You commit to completely comply with all of Adkinsbet 's inquiries into such activities. We may opt to upload or close your account and confiscate the funds if one of the following conditions apply: ^{Note: malicious entity would simply use the confiscation clause to steal player funds.}
---
> In the following conditions, your account may be closed by us, and will be viewed and evaluated individually by case. We reserve the right to suspend your account without notice, which will remain suspended until complete investigation of the matter. You commit to completely comply with all of Adkinsbet 's inquiries into such activities. We may opt to upload or close your account if one of the following ap-plies:

< If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels). This could include spreading false information, false accusations and intentionally / repeatedly putting Adkinsbet in a negative daylight. ^{Note: completely new condition}
< If you attempt to open/use your customer account via a Proxy, VPN or similar service that masks identity of your actual location, or otherwise de-livers intentionally false or misleading details about your citizenship, place or residency, or other relevant personal data. If VPN is being used for betting or betting through a third party or on behalf of a third party using the website; or whether you are attempting to take undue advantage of the bets you have made. The usage of a A VPN connection is only allowed if permission is granted individually by Adkinsbet. Therefore, the player should ask permission first.
---
> If you attempt to use your customer account via a Proxy, VPN or similar service that masks or manipulates the identity of your actual location, or otherwise de-livers intentionally false or misleading details about your citizenship, place or residency, or other relevant personal data. If VPN is being used for betting or betting through a third party or on behalf of a third party using the website; or whether you are attempting to take undue advantage of the bets you have made. It is therefore critical for what purpose is using a Proxy or VPN. It is also possible that the user only uses this to optimize the connection. However, each user is responsible for the correct use of such connection, and it must comply with the conditions (i.e. do not use it to circumvent a jurisdiction where online gambling is prohibited).

< Each player's withdrawal will be individually reviewed and processed accordingly.
---
> Each player's withdrawal will be individually reviewed and processed accordingly. All withdrawals will be processed within 72 hours. ^{Note: malicious entity would use withdrawal delay to exhaust or prevent players from retrieving funds.}

< Terms and conditions last updated: 04 January 2020, 22:52 GMT+2
---
> Terms and conditions last updated: 29th October 2020, 13:52 GMT+2How many conditions are you going to add to let you retroactively confiscate funds? If it's okay to do something like this, then I might as well run a casino that adds a "there will be must be a 50% reduction in your balance from when you deposit or else this is evidence of money laundering" clause one day. This image damage line is pretty bullshit.

At what point are players going to say, "wait a minute, isn't there too much power for the casino - how do we avoid oversight?"

Should we stop using provably fair verification if the casinos are definitely always trustworthy? Should we trust casinos simply because they claimed their innocence in scam accusation cases with their words?

[gadado]

I see you are very interested in this topic. Are you also so interested in the topic of your employer, sportsbet.io? Everyone knows that bitcasino.io also belongs to the same owner.
Yesterday someone posted an interesting piece about that. So you are now going to attack Adkinsbet while working for the most corrupt casino in the whole forum? You deserve a prize!

Somebody did some research and put this video online a few days ago. He has uncovered the entire construction of this site.
This shows how people are cheated by a group of (white) Russians. Well worth a look. Sportsbet.io is also involved into this.

https://www.youtube.com/watch?v=mEiUkUzDqoY

[actmyname]

from the terms of your employer sportsbet.io
-snip-

This is not about Sportsbet.io, though their terms are also shady as fuck.

Does this "what about Sportsbet.io" deflection have anything to do with AdkinsBet's terrible terms and conditions or are you just here to continue to toss shit in the fire and see what kind of anal sandwich you can mock up? I don't have the time to go through my posts and look at the anti-Sportsbet.io comments I've made but if you have the time to do all this sidebar investigation, then you should take up that opportunity.Table the non-AdkinsBet discussion and let's focus on the facts.

[VanityWallets2015]

The truth is, you only are interesting accusatin and reputation topic from Adkinsbet, trying to give them a bad name. Since you work for Sportsbet.io, it is very relevant. To be sure that Sportsbet.io, together with Bitcasino.io, will now also receive the necessary attention   You can be sure about that.
That is going to be interesting. As for your position at Sportsbet.io, the posts below are definitely posted by you for fun? There are dozens in which you give an update about the field of participants.

[actmyname]

The truth is, you only are interesting accusatin and reputation topic from Adkinsbet, trying to give them a bad name. Since you work for Sportsbet.io, it is very relevant. To be sure that Sportsbet.io, together with Bitcasino.io, will now also receive the necessary attention   You can be sure about that.
That is going to be interesting. As for your position at Sportsbet.io, the posts below are definitely posted by you for fun? There are dozens in which you give an update about the field of participants.

I'll give you the archived links to where I sourced the data: they were compiled from Sportsbet.io's public list back when the event was takking place, but my question is what this has to do with AdkinsBet.

Thanks to all the random Sportsbet.io attention, I'm able to quote one of the posts where I admonish their ToS in the exact same way I admonish AdkinsBet's Terms and Conditions, something that is relevant to this thread:

Wrongdoing isn't necessarily the same thing as "not fair," but in my eyes, it is fair because the user agreed to those terms of service upon registration, and their deposit was returned so they didn't actually lose any money

I want you to consider the two states of reality from before OP deposited to after OP was returned money.

Prior to deposit: No bets have been made. Balance is X.
After return: Bets have been made. Balance is X.

The fact that Sportsbet.io accepted bets means that they were willing to take the player's money in the case of a loss. Given that the player has instead won, the casino is now instead liable to pay up. Unfortunately, due to them using their arbitrary ToS, they are able to quote a clause that gives them absolute discretion and they are able to essentially nullify the player's wins.

Now imagine this. X:

I offer you a bet. If you win, I freeze your winnings and return your deposit. If you lose, I take your money. I cover details allowing me to arbitrarily freeze balances if I consider you a negative to my casino in a clause outlined within the ToS. You agreed to this. I can now act accordingly to everyone else who agrees to the ToS, because of course, contracts are all-encompassing and if you were too stupid to read it then you deserve to get scammed. Lol, what a bunch of newbie dimwit losers for me to take advantage of by documenting binding legal contracts. They can do nothing about it. That's because rules are rules, and if you accept it then you're vulnerable to every small part of the clauses.

If the next post is going to be another bad-faith deflection and unrelated to AdkinsBet, then I see no point in continuing the discussion about AdkinsBet as the topic would have shifted to that of useless bickering. I'm okay with that - trolls rarely get banned after all - but it's a question as to how long this charade will be kept up.

In any case, you have the time to read the Adkinsbet terms and conditions all day long and compare them with the previous ones. People who have no interest in an organization are not going to spend all their time in it.

It took me about 5 minutes to take the archive and write "diff adkins_1 adkins_2". What does this have to do with the contents?

[realscout]

Why the hell do u discuss sportsbet.io here? have u read my article? i spent about 4 hours writing it. u asked for evidence about switching bets in other thread and i got the evidende. i also got the evidende that the chain of bets wasnt broken cause next bet was played rather later than previous finished, also evidence for other odd stuff. can u freaking read? or u go insane when u see 'adkins' name?

u accept all of that? and accept the fact that they ban a person and confiscate his money beacause of different person's words, not saying  that it is the dumbest part in t&c at first place.

wake up people! they never paid me even when i had only 13 mbtc profit comparing to my deposit, although they have 0.2-0.9btc limits on any shitty league

u also have impudence to write all that stuff after adkins blatanly played other user's money on no chance to win bet. whats wrong with u?

[spyrosc200]

The ''dogs'' once again changing the direction of the discussion. How predictable that was!

To summarize: Adkins bet accuse you for multiaccounting, then they attempt to connect you with a group of cheaters, then they switced the outcome of your bet, then voiding bet due to wrong odds and finally banned you for joke reason!

People have been warned for Adkinsbet shady practises!

Don't let the dogs fooled you!

[LoyceV]

In the following conditions ~ Adkinsbet remains the right to confiscate the funds if ~ If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels).

So you're saying your terms allow you to confiscate a player's funds if he complains in public about you guys confiscating his funds? I'm pretty sure that's illegal in any most jurisdictions, but also highly shady and unethical.

Flag supported (until this is resolved). The Flag is now active on DT.

How did you get so many users with barely any earned Merit to Oppose your Flag?
Support: LoyceV, Royse777, LFC_Bitcoin, LEVSKI7, spyrosc200, realscout
Opposition: MonsterV, BlackFor3st, ronaldo40, wildan88, sempak, ufaiz50, Cacingkemi, MI6, BitcoinAccepted, Zackgeno96, nasipadang, deadthings, aomakun, BTCGOLD, imutlinda, cutesgirl, codegnome, coin.princess

[realscout]

The truth is, you only are interesting accusatin and reputation topic from Adkinsbet, trying to give them a bad name. Since you work for Sportsbet.io, it is very relevant. To be sure that Sportsbet.io, together with Bitcasino.io, will now also receive the necessary attention   You can be sure about that.
That is going to be interesting. As for your position at Sportsbet.io, the posts below are definitely posted by you for fun? There are dozens in which you give an update about the field of participants.

do u really think that bookie with years of history has any interest to rival with malushit 2.0 which was opened on 17th of november 2020?

[JollyGood]

You can add my name to those supporting the flag too.

In a nutshell, having terms stating that they can confiscate funds then when a user tries to get those funds AdkinsBet can start an everlasting investigation as an excuse to steal those funds yet when the victim complains about it AdkinsBet effectively say they will steal the already stolen funds under the guise of confiscation as per their terms and conditions.

This is just ridiculous conduct by AdkinsBet

In the following conditions ~ Adkinsbet remains the right to confiscate the funds if ~ If a player causes image damage to the website (Any direct / indirect accusation through any possible communication channel (e.g. forum, Email, telephone or other communication channels).

So you're saying your terms allow you to confiscate a player's funds if he complains in public about you guys confiscating his funds? I'm pretty sure that's illegal in any most jurisdictions, but also highly shady and unethical.

Flag supported (until this is resolved). The Flag is now active on DT.

How did you get so many users with barely any earned Merit to Oppose your Flag?
Support: LoyceV, Royse777, LFC_Bitcoin, LEVSKI7, spyrosc200, realscout
Opposition: MonsterV, BlackFor3st, ronaldo40, wildan88, sempak, ufaiz50, Cacingkemi, MI6, BitcoinAccepted, Zackgeno96, nasipadang, deadthings, aomakun, BTCGOLD, imutlinda, cutesgirl, codegnome, coin.princess

[AdkinsBET]

Hi folks, Ray here.

Previous representative apparently messed it up on the forum here, my sincere apologies. Matters related to users Realscout and Oz.Kashi have been misrepresented.
I'm going to work on it right now. As for Oz Kashi: His last bets have been canceled out of goodwill and I hope to update his account soon.
He did not violate the terms on the way that was explained on the forum.
My advice remains to contact directly via Email to avoid misunderstandings.

Our terms and conditions state that an account can be closed if our company is put in a bad light, but of course that does not apply here as these users are experiencing serious problems and have not just started an accusation topic. Hope to be able to provide more information in the short term. The accusation topic is there to write problems. We would only close accounts if people are writing false accusations.

Thanks,
Ray

[JollyGood]

Nice to meet you Ray. Thank you for the forthcoming approach.

If Oz Kashi had his bets cancelled because of goodwill we all really hope the situation with the OP will be resolved soon.

As soon as that happens those that supported the flags and those that left negative trust will be in a position to reconsider and we can all move forward.

Thank you again Ray for your friendly approach on this matter.

Hi folks, Ray here.

Previous representative apparently messed it up on the forum here, my sincere apologies. Matters related to users Realscout and Oz.Kashi have been misrepresented.
I'm going to work on it right now. As for Oz Kashi: His last bets have been canceled out of goodwill and I hope to update his account soon.
He did not violate the terms on the way that was explained on the forum.
My advice remains to contact directly via Email to avoid misunderstandings.

Our terms and conditions state that an account can be closed if our company is put in a bad light, but of course that does not apply here as these users are experiencing serious problems and have not just started an accusation topic. Hope to be able to provide more information in the short term. The accusation topic is there to write problems. We would only close accounts if people are writing false accusations.

Thanks,
Ray

[acroman08]

Hi folks, Ray here.

Previous representative apparently messed it up on the forum here, my sincere apologies. Matters related to users Realscout and Oz.Kashi have been misrepresented.
I'm going to work on it right now. As for Oz Kashi: His last bets have been canceled out of goodwill and I hope to update his account soon.
He did not violate the terms on the way that was explained on the forum.
My advice remains to contact directly via Email to avoid misunderstandings.

Our terms and conditions state that an account can be closed if our company is put in a bad light, but of course that does not apply here as these users are experiencing serious problems and have not just started an accusation topic. Hope to be able to provide more information in the short term. The accusation topic is there to write problems. We would only close accounts if people are writing false accusations.

Thanks,
Ray

maybe remove that rule on your term(the highlighted part) since a lot of members will absolutely misinterpret that and will think that it is a way of silencing them if they had a bad experience and complained here in the forum. I hope both parties can come to an agreement and resolve the issue.

[LoyceV]

Our terms and conditions state that an account can be closed if our company is put in a bad light

maybe remove that rule on your term(the highlighted part) since a lot of members will absolutely misinterpret that and will think that it is a way of silencing them if they had a bad experience and complained here in the forum.

Closing accounts is entirely at your discretion. If you want to close an account for whatever reason, nobody should tag you for that. However:

close your account and confiscate the funds if

This is the part that can make or break a reputation. You shouldn't confiscate funds for anything less than cheating (for instance abusing bugs). And even then, you should be very careful as confiscating funds is a killer for online reputations. If this would ever happen, I like the way Stunna handled this:

This user in question was linked by fingerprint to a user who defrauded PD out of a significant sum of money. Given that, their account had a flag on it before they even made a deposit. We asked for ID and the user provided an identity we believed wasn’t theirs. We wanted to have a phone call with them to try and clear this up and after many delays they agreed. It was clear they had found a non-involved girl talk to us who didn’t seem to know anything about primedice or bitcoin. That violated our terms but obviously that isn't why we held the withdrawal, we held it for the reason originally stated.

I'd like to stop this right here and make clear that this is not a matter of money but rather a matter of principle. I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing. The trust of this community is not something we take for granted and is why we elected to post here to further explain this unusual situation.

[RapTarX]

Opposition: MonsterV, BlackFor3st, ronaldo40, wildan88, sempak, ufaiz50, Cacingkemi, MI6, BitcoinAccepted, Zackgeno96, nasipadang, deadthings, aomakun, BTCGOLD, imutlinda, cutesgirl, codegnome, coin.princess

I was active or actively observing a few accusations against adkinsbet and I found all the users who opposed the flag to be active there. At least I can recognize all the first four names and they were defending adkinsbet in various accusations directly or indirectly. You can go through their profile and find out if interested.