My 13.02 BTC and 157 ETH complaint against Stake.com

[MICRO]

The thing is that he did not ask for self exclusion. He did not follow self exclusion policy. If he did he would be permanently banned and would never had a chance to be unbanned.

What he did with his vip host asking for casino ban then asking to remove it etc was all unofficial and without any policy being followed. It was just good will on his vip host to help him out and fulfill his request for casino exclusion.

Also user had multiple accounts so even if he excluded 1 of his accounts by the policy he would continue to gamble on his other accounts or create new ones.

We are very responsible when it comes to gambling and being aware of the dangers of it. But unfortunately the simple fact is that casinos can only do so much to help you. If you want to continue gambling there is nothing any casino can do to rly stop you.

There are tons of crypto, fiat and real casinos where you can continue gambling even if one casino could find a way to stop you for good.

So please be responsible and if you notice you have problem with gambling seek for professional who will help you fight your addiction.

https://prnt.sc/znicwi

https://prnt.sc/znig7r

https://prnt.sc/znino6


Thanks for your input,  but as you can see above i followed the correct protocol in place at the time.

You can keep playing games with words and meanings,  but the intent is clear.

No you did not. Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.

You clearly stated you do not want your account banned.

Stake has stated they were aware of my gambling issues,  encouraged me not to gamble,   but did nothing   because "I wouldnt have liked it"

I request permanent self casino exclusions after Stake is aware of my issues

Stake removes it with one casual TG message

Admits poor judgement

Keeps all funds.



Have I got your position correct ? 



And why does every Stake admin in this thread keep ignoring this?

https://prnt.sc/znino6


Clearly says players can request a casino exclusion and it will be honored and not removed if protocol is followed,  which at the time was to request via live chat.   

As you can see when that message was posted. It was after this case. We are improving our exclusion policy and because of this case we are making it so if user requires casino exclusion and follows the protocol how to request it won't be possible to remove it. 

Also the screenshot you posted with support agent Andrija, you did not make from your account that you are arguing about here.

On this account you requested it from your vip host and then also requested from your vip host to be removed.

And also you had one more request 6 months ago where after cool off period of 24h you said to "Leave casino unblocked"


We have said everything here.  I wont be continuing in this topic.

If you wanted to stop gambling you would need to follow simple procedure to get your account permanently banned as per our policy.

I am sorry that unfortunately even that wouldn't be enough to stop you from gambling or our casino or any other casino.

As stunna mentioned we will keep improving our policies and we will always try to help our users with gambling problems to find solutions and stop gambling.

[Haunebu]

At this point, I don't think you will receive any portion of your funds op which is why I feel it's best for you to learn from this situation and move on.

Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.

You clearly stated you do not want your account banned.

What you are stating here makes no sense. If there was no possibility of a complete casino ban, you should have explained that to the gambler properly and you shouldn't have granted his wish.

You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.

[MICRO]

At this point, I don't think you will receive any portion of your funds op which is why I feel it's best for you to learn from this situation and move on.

Self exclusion is not same as casino exclusion. We do not have policy for casino exclusion that was only option for our sportsbook players that wanted to clear the clutter with casino and games and only be able to play on sportsbook because that is what they came for on stake.

You clearly stated you do not want your account banned.

What you are stating here makes no sense. If there was no possibility of a complete casino ban, you should have explained that to the gambler properly and you shouldn't have granted his wish.

You should have clearly warned him regarding this issue early on. Stake is wrong here for these reasons while Dancpats is wrong due to his inability to control his gambling addiction.

We are sorry that his vip host removed his casino ban that was indeed wrong, he asked from him to set that ban and his host told him its all set but also let me know if you change your mind.
And we are sorry that he removed his ban after that. If it was me I wouldn't do it. But his host did not break any of our policies.

We are improving our policies and making sure that things like this don't happen again. But it is users responsibility to read TOS and follow the procedures especially with very important and sensitive stuff like this.

[iamsheikhadil]

I really don't know whether to laugh or be mad at you. So what you are complaining is basically, indirectly it's stake's fault that you lost that much amount of money because they removed your self-exclusion? That makes zero sense as, you could easily create another account and gamble it all away. Or you might have gone to other casinos and gambled and lost there. Again, it was you who asked to remove the ban. I agree that stake is maybe at fault of letting you play there again after your permanent ban request, but that doesn't mean they forced you to play? Question is, would you have complained had you won rather than losing? Stake also should make sure they actually reinforce bans properly and not allow permanent banned members to play at their site again.

[Garmo]

What is this thread supposed to be, then? Christ, you are incompetent. We are just going in circles.
Also, could you stop with the double spaces?

[wildan88]

I really don't know whether to laugh or be mad at you. So what you are complaining is basically, indirectly it's stake's fault that you lost that much amount of money because they removed your self-exclusion? That makes zero sense as, you could easily create another account and gamble it all away. Or you might have gone to other casinos and gambled and lost there. Again, it was you who asked to remove the ban. I agree that stake is maybe at fault of letting you play there again after your permanent ban request, but that doesn't mean they forced you to play? Question is, would you have complained had you won rather than losing? Stake also should make sure they actually reinforce bans properly and not allow permanent banned members to play at their site again.

What you write does not make sense. He has clearly indicated that it concerns 1 account. And yes, if he had created other accounts and lost money with them, it would have been his own fault. But that is not the case. The point is that he used 1 account, and that Stake.com should have kept this account closed. It should never have been reopened. A gambling addiction must be taken seriously by every gambling site and stake is also required to comply with this due to rules of the gambling committee. I think you have a strong case if you want to keep this going. It's about too much money.

[EnF0Rc3r]

I really don't know whether to laugh or be mad at you. So what you are complaining is basically, indirectly it's stake's fault that you lost that much amount of money because they removed your self-exclusion? That makes zero sense as, you could easily create another account and gamble it all away. Or you might have gone to other casinos and gambled and lost there. Again, it was you who asked to remove the ban. I agree that stake is maybe at fault of letting you play there again after your permanent ban request, but that doesn't mean they forced you to play? Question is, would you have complained had you won rather than losing? Stake also should make sure they actually reinforce bans properly and not allow permanent banned members to play at their site again.

What you write does not make sense. He has clearly indicated that it concerns 1 account. And yes, if he had created other accounts and lost money with them, it would have been his own fault. But that is not the case. The point is that he used 1 account, and that Stake.com should have kept this account closed. It should never have been reopened. A gambling addiction must be taken seriously by every gambling site and stake is also required to comply with this due to rules of the gambling committee. I think you have a strong case if you want to keep this going. It's about too much money.

Just lol dude, by backing him up you are basically saying that gambling on sports is not gambling while gambling on casino is gambling. If he has a gambling addiction then that goes for gambling in general, not just gambling on casino, no? You guys are just ridiculous lol

I mean don't get me wrong, I wish you the best of luck with this case but you are just wasting your time man.

[Get-Paid.com]

I mean don't get me wrong, I wish you the best of luck with this case but you are just wasting your time man.

Absolutely not.
If you have 0 knowledge in this field please save your opinion to yourself.

The ultimate question (besides my curiosity of how someone who would gamble away 13 BTC could have amassed such an amount) is if you were to have won dozens of BTC after your self casino ban, would you have been OK with Stake.com refusing to pay out the winnings because you should have been banned? I suspect your answer would be no. Certainly in that situation you would have a much better argument that would lead to more people supporting you.

Your hypothetical scenario shouldn't have taken place in the first place.
Proper gambling sites don't allow a self-excluded account to be reopened, period.

If a user opens a 2nd account with an attempt to circumvent the system - then and only then - the user is 100% at fault.

I had a similar case with a much smaller website and they did pay me after I started legal proceedings against them.

Stake must not repeat that mistake and if they want to keep their reputation high they need to pay the user or reach a settlement.

We are sorry that his vip host removed his casino ban that was indeed wrong

Normally and ethically, such "sorry" should be accompanied with a settlement. It's not enough to say sorry after having such an incident.

[Maasdamer]

I mean don't get me wrong, I wish you the best of luck with this case but you are just wasting your time man.

Absolutely not.
If you have 0 knowledge in this field please save your opinion to yourself.

The ultimate question (besides my curiosity of how someone who would gamble away 13 BTC could have amassed such an amount) is if you were to have won dozens of BTC after your self casino ban, would you have been OK with Stake.com refusing to pay out the winnings because you should have been banned? I suspect your answer would be no. Certainly in that situation you would have a much better argument that would lead to more people supporting you.

Your hypothetical scenario shouldn't have taken place in the first place.
Proper gambling sites don't allow a self-excluded account to be reopened, period.

If a user opens a 2nd account with an attempt to circumvent the system - then and only then - the user is 100% at fault.

I had a similar case with a much smaller website and they did pay me after I started legal proceedings against them.

Stake must not repeat that mistake and if they want to keep their reputation high they need to pay the user or reach a settlement.

We are sorry that his vip host removed his casino ban that was indeed wrong

Normally and ethically, such "sorry" should be accompanied with a settlement. It's not enough to say sorry after having such an incident.

First of all stake officially says there are no multiple accounts allowed, him opening a new one should trigger their "sophisticated security system" and he shouldn't be allowed to play.
Still stake forum mods/admin several times wrote in the forum that multiple accounts are allowed.
And stake 1 person doesn't know what the other one is doing, little bit ridiculous.

They blocked my account because they suspected me to have 1 more account and it was such a big deal. Waited more than 7 days (without reply) for ID verification and then finally I got my account back.
Very bad experience I must say.

[RichGang]

All what these idiots are ranting here is just plan stupid. If the guy won 13btc he should be paid. I stopped backing up all these guys that come to btc to scream once they get scammed because I gain nothing from it. What's the point assisiting someone get back hundreds of thousands when I get nothing in return.
Well back to the main issue. Stake has no reason to steal a players money

[janggernaut]

All what these idiots are ranting here is just plan stupid. If the guy won 13btc he should be paid. I stopped backing up all these guys that come to btc to scream once they get scammed because I gain nothing from it. What's the point assisiting someone get back hundreds of thousands when I get nothing in return.
Well back to the main issue. Stake has no reason to steal a players money

Idk the reason you pump this thread, but based on OP, we know if OP didn't won anything from stake

(The 13.02 BTC and 157 ETH is the amount I have lost in their casino since the permanent self casino ban was approved and issued to my account)

It was only because he keep depositing after his ban request then started to lose because of he is addicted of gambling. Judging from the amount, he certainly feel regret to gamble his money i think.

[RichGang]

All what these idiots are ranting here is just plan stupid. If the guy won 13btc he should be paid. I stopped backing up all these guys that come to btc to scream once they get scammed because I gain nothing from it. What's the point assisiting someone get back hundreds of thousands when I get nothing in return.
Well back to the main issue. Stake has no reason to steal a players money

Idk the reason you pump this thread, but based on OP, we know if OP didn't won anything from stake

(The 13.02 BTC and 157 ETH is the amount I have lost in their casino since the permanent self casino ban was approved and issued to my account)

It was only because he keep depositing after his ban request then started to lose because of he is addicted of gambling. Judging from the amount, he certainly feel regret to gamble his money i think.

and u came in 10days later to bump it up like a retard huh?

[ChrG]

Hi, I found this thread when searching around regarding Stake and their responsible gaming "process".

I was in what I think a similar situation(although not a lot of money) , where I requested an account closure due to gambling problem, but stake instead forced a Cooling Down period on me, letting me log in again after that period.

It is sad to read, that they defend this way of dealing with responsible gaming, and put it on the player to be responsible. They can not understand the situation they create, and is worrying. Its the only casino that have not acted on an account closure request, so please be aware of playing on this site..

More info on the separate issue here https://casino.guru/stake-casino-player-s-attempt-to-self-exclude-from