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[ligz]

-snip

Its always the same story though. Registered with a family members identity or whatsoever then tried to get a loophole between the T&C. You broke the rules and they closed your account so there is pretty much nothing can be done.

Rollbit is pretty lenient when it comes to players so probably you could plead them to atleast return your deposit then promised them to never come back to their site or ask them to close all your related accounts? Well idk if multi accounting is the only thing that you broke though but there is no harm in trying for this though

Ya it’s the only TOC broken, I assume. Am I able to contact someone on here from rollbit, support on the site just ignores me

[1714723851]

1714723851

[serjent05]

Anyways so I helped my mom set up an account as she is not very tech savy lol, but she has seeing me use rollbit a lot to place my bets and is most familiar with that site and wanted to use them.
she gave me some money, around $1200 CAD to deposit for her as she does not own any crypto, and i sent it to rollbit from my wallet (problem #1 maybe? but i havent seeing anything about this being against TOS)

I don't find any prohibition on TOS of rollbit about Mulit-accounting, if I missed it kindly correct me.

If you are sending the amount from your Rollbit wallet to your mom's Rollbit wallet, that maybe where the problem came from.  But if it is from a wallet outside Rollbit then I don't think there is problem. since the prohibition of multi-accounting is nowhere to be found on the TOS, AFAIK.


Here is the TOS about user account please take notice the bold one which is probably why ligz mom's account is banned, I am surprised that only ligz mom's account is banned though.

USER ACCOUNTS
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

We may ask for additional Information’s according to our AML/KYC Policy for KYC purposes or for legal purposes (Money laundering prevention)

[Hhampuz]

It's quite simple and nothing to argue about really. If you get limited on your account you have to be some kind of special breed of idiot to think that opening up an account in your mothers name to circumvent said limitations is all fine and dandy.

At least next time go chat up your neighbour across the street if you want to do some shady shit.

In other news, have you guys checked out the new Clans feature? Looks interesting and would love to hear your guys experience with it.

[arallmuus]

-snip

Ya it’s the only TOC broken, I assume. Am I able to contact someone on here from rollbit, support on the site just ignores me

Your best bet would be through the support on the site though, I guess you violate more than just the T&S. Try to speak to them or the community through the discord channel, Im not sure that this will actually help but there is no harm in trying. The link to their discord channel is on the bottom right side of the page, its on the community tab or something there

In other news, have you guys checked out the new Clans feature? Looks interesting and would love to hear your guys experience with it.

Was about to bring this up. Another fresh and new feature from Rollbit that none other casino has

[ligz]

Anyways so I helped my mom set up an account as she is not very tech savy lol, but she has seeing me use rollbit a lot to place my bets and is most familiar with that site and wanted to use them.
she gave me some money, around $1200 CAD to deposit for her as she does not own any crypto, and i sent it to rollbit from my wallet (problem #1 maybe? but i havent seeing anything about this being against TOS)

I don't find any prohibition on TOS of rollbit about Mulit-accounting, if I missed it kindly correct me.

If you are sending the amount from your Rollbit wallet to your mom's Rollbit wallet, that maybe where the problem came from.  But if it is from a wallet outside Rollbit then I don't think there is problem. since the prohibition of multi-accounting is nowhere to be found on the TOS, AFAIK.


Here is the TOS about user account please take notice the bold one which is probably why ligz mom's account is banned, I am surprised that only ligz mom's account is banned though.

USER ACCOUNTS
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

We may ask for additional Information’s according to our AML/KYC Policy for KYC purposes or for legal purposes (Money laundering prevention)

did not send from rollbit to rollbit, sent from my coinbase wallet to rollbit.
Hopefully a rollbit rep in here could help out and maybe get my deposit back.

My account works fine as i just withdrew from it last night.

[DoublerHunter]

did not send from rollbit to rollbit, sent from my coinbase wallet to rollbit.
Hopefully a rollbit rep in here could help out and maybe get my deposit back.

My account works fine as i just withdrew from it last night.

^This is now not a problem of Rollbit, why?
Because that is a problem of Coinbase, as far as I know, Coinbase state on their TOS (just read their TOS) that users cannot send or receive payments to or from any type of gaming/gambling platform. It will not arrive in the receiver's wallet or it will become worse if your Coinbase wallet account will probably freeze or shut down by them. Have you contacted both of these platforms?

[Johnyz]

did not send from rollbit to rollbit, sent from my coinbase wallet to rollbit.
Hopefully a rollbit rep in here could help out and maybe get my deposit back.

My account works fine as i just withdrew from it last night.

^This is now not a problem of Rollbit, why?
Because that is a problem of Coinbase, as far as I know, Coinbase state on their TOS (just read their TOS) that users cannot send or receive payments to or from any type of gaming/gambling platform. It will not arrive in the receiver's wallet or it will become worse if your Coinbase wallet account will probably freeze or shut down by them. Have you contacted both of these platforms?

It’s very clear, most of the exchanges don’t allow this kind of transaction and the problem is with the Coinbase especially if the transaction is still pending. Well, we should be more careful next time if we really want to enjoy Gambling, this can be solve only by chatting the support of Coinbase which can put your account at risk. Rollbit is good, they have new games to offer try to visit the site now.

[ligz]

did not send from rollbit to rollbit, sent from my coinbase wallet to rollbit.
Hopefully a rollbit rep in here could help out and maybe get my deposit back.

My account works fine as i just withdrew from it last night.

^This is now not a problem of Rollbit, why?
Because that is a problem of Coinbase, as far as I know, Coinbase state on their TOS (just read their TOS) that users cannot send or receive payments to or from any type of gaming/gambling platform. It will not arrive in the receiver's wallet or it will become worse if your Coinbase wallet account will probably freeze or shut down by them. Have you contacted both of these platforms?

2 accounts, my account and my moms account.
moms account is banned, my account works fine.
If it were "multi accounting" my account would be banned too

[Hhampuz]

did not send from rollbit to rollbit, sent from my coinbase wallet to rollbit.
Hopefully a rollbit rep in here could help out and maybe get my deposit back.

My account works fine as i just withdrew from it last night.

^This is now not a problem of Rollbit, why?
Because that is a problem of Coinbase, as far as I know, Coinbase state on their TOS (just read their TOS) that users cannot send or receive payments to or from any type of gaming/gambling platform. It will not arrive in the receiver's wallet or it will become worse if your Coinbase wallet account will probably freeze or shut down by them. Have you contacted both of these platforms?

2 accounts, my account and my moms account.
moms account is banned, my account works fine.
If it were "multi accounting" my account would be banned too

Not necessarily. If you got limited on your main account they are likely fine with having you as a customer but if you start opening other accounts to circumvent the limits they'll ban those.

[ligz]

did not send from rollbit to rollbit, sent from my coinbase wallet to rollbit.
Hopefully a rollbit rep in here could help out and maybe get my deposit back.

My account works fine as i just withdrew from it last night.

^This is now not a problem of Rollbit, why?
Because that is a problem of Coinbase, as far as I know, Coinbase state on their TOS (just read their TOS) that users cannot send or receive payments to or from any type of gaming/gambling platform. It will not arrive in the receiver's wallet or it will become worse if your Coinbase wallet account will probably freeze or shut down by them. Have you contacted both of these platforms?

It’s very clear, most of the exchanges don’t allow this kind of transaction and the problem is with the Coinbase especially if the transaction is still pending. Well, we should be more careful next time if we really want to enjoy Gambling, this can be solve only by chatting the support of Coinbase which can put your account at risk. Rollbit is good, they have new games to offer try to visit the site now.

maybe you didn't read original post.
there is 2 accounts, 1 is mine (which is not banned) 2 is my moms which is banned and money confiscated

[ligz]

rollbit literally just sent me my deposit back!
thanks rollbit

[goaldigger]

rollbit literally just sent me my deposit back!
thanks rollbit

Good to hear this one, and now the issue is solve enjoy your playing with Rollbit.
Well, to avoid any delays like this better to follow all the rules and cooperate with the site, if they see something wrong with your transaction or with your KYC, then accept it. It’s good that Rollbit is very active on solving this issue, this is a good site to gamble and a very innovative site, i still see Rollbit as one of the best site to play with.

[robelneo]

rollbit literally just sent me my deposit back!
thanks rollbit

You're lucky to get it, other casinos will not likely do that to teach people a lesson that you don't mess around with their TOS, maybe because they believe in your story and they don't want your mother to be disappointed, this is a big lesson to you, you should continue playing to Rollbit but always follow what's on their TOS and whenever you are playing in any casino, its time to close this thread and your other thread in the scam section and also change the title to resolved.

[Hamphser]

rollbit literally just sent me my deposit back!
thanks rollbit

Good to hear this one, and now the issue is solve enjoy your playing with Rollbit.
Well, to avoid any delays like this better to follow all the rules and cooperate with the site, if they see something wrong with your transaction or with your KYC, then accept it. It’s good that Rollbit is very active on solving this issue, this is a good site to gamble and a very innovative site, i still see Rollbit as one of the best site to play with.

They are one of the most reputable and popular gambling site on this forum and there are others which are good and known as well.If you do reach out this certain state then it would be understandable that you would
be having these kind of qualities when it comes to issue handling and resolving.There might be some people who are really that too impatient and cant really wait up for some response first and then calling sites to be
scam and shady without even realizing the timeframe involved which it isnt really just too long before it gets solved.They wont really be making out further verifications or something correlated
if  they arent seeing something shady on users side.

[ligz]

rollbit literally just sent me my deposit back!
thanks rollbit

You're lucky to get it, other casinos will not likely do that to teach people a lesson that you don't mess around with their TOS, maybe because they believe in your story and they don't want your mother to be disappointed, this is a big lesson to you, you should continue playing to Rollbit but always follow what's on their TOS and whenever you are playing in any casino, its time to close this thread and your other thread in the scam section and also change the title to resolved.

I have always liked rollbit
will change to resolved

[Taskford]

rollbit literally just sent me my deposit back!
thanks rollbit

Good to hear this one, and now the issue is solve enjoy your playing with Rollbit.
Well, to avoid any delays like this better to follow all the rules and cooperate with the site, if they see something wrong with your transaction or with your KYC, then accept it. It’s good that Rollbit is very active on solving this issue, this is a good site to gamble and a very innovative site, i still see Rollbit as one of the best site to play with.

They are one of the most reputable and popular gambling site on this forum and there are others which are good and known as well.If you do reach out this certain state then it would be understandable that you would
be having these kind of qualities when it comes to issue handling and resolving.There might be some people who are really that too impatient and cant really wait up for some response first and then calling sites to be
scam and shady without even realizing the timeframe involved which it isnt really just too long before it gets solved.They wont really be making out further verifications or something correlated
if  they arent seeing something shady on users side.

Can't blame those people to be impatient to wait because maybe they have experience to many scams and their funds or withdrawals are on hold on those platform then they think that it might happen to them again. But good thing they are playing on well known casino and as expected Rollbit will do this issue solving since what matter most to them is reputation since this one can gain interest for more gamblers.

[ligz]

rollbit literally just sent me my deposit back!
thanks rollbit

Good to hear this one, and now the issue is solve enjoy your playing with Rollbit.
Well, to avoid any delays like this better to follow all the rules and cooperate with the site, if they see something wrong with your transaction or with your KYC, then accept it. It’s good that Rollbit is very active on solving this issue, this is a good site to gamble and a very innovative site, i still see Rollbit as one of the best site to play with.

They are one of the most reputable and popular gambling site on this forum and there are others which are good and known as well.If you do reach out this certain state then it would be understandable that you would
be having these kind of qualities when it comes to issue handling and resolving.There might be some people who are really that too impatient and cant really wait up for some response first and then calling sites to be
scam and shady without even realizing the timeframe involved which it isnt really just too long before it gets solved.They wont really be making out further verifications or something correlated
if  they arent seeing something shady on users side.

Well i realize i didnt do things correctly so i cant be too bad at them. Was mad that i wasnt really getting and explanation and was being ignored.
Happy that everything resolved.

[samcrypto]

Well i realize i didnt do things correctly so i cant be too bad at them. Was mad that i wasnt really getting and explanation and was being ignored.
Happy that everything resolved.

You still lucky to get the money even if you violated the rules. Well, they are just too busy handling other things and it’s good that it’s ok already. The support might experience some delay on replying but rest assured that Rollbit team is working hard to address all the issues, this is one of the proof. Can’t wait for their updates with Rollbot and new things on their platform, they are just good on innovating.

[khaled0111]

Happy you finally received your money ligz and kudos to rollbit support team for resolving this dispute so quickly.

You still lucky to get the money even if you violated the rules.

I don't think he violated any of their rules! I read their T&C and, as per my understanding, having more than one account per household is not prohibited as long as they don't belong to the same person (which is not the case here).

[Hamphser]

rollbit literally just sent me my deposit back!
thanks rollbit

Good to hear this one, and now the issue is solve enjoy your playing with Rollbit.
Well, to avoid any delays like this better to follow all the rules and cooperate with the site, if they see something wrong with your transaction or with your KYC, then accept it. It’s good that Rollbit is very active on solving this issue, this is a good site to gamble and a very innovative site, i still see Rollbit as one of the best site to play with.

They are one of the most reputable and popular gambling site on this forum and there are others which are good and known as well.If you do reach out this certain state then it would be understandable that you would
be having these kind of qualities when it comes to issue handling and resolving.There might be some people who are really that too impatient and cant really wait up for some response first and then calling sites to be
scam and shady without even realizing the timeframe involved which it isnt really just too long before it gets solved.They wont really be making out further verifications or something correlated
if  they arent seeing something shady on users side.

Well i realize i didnt do things correctly so i cant be too bad at them. Was mad that i wasnt really getting and explanation and was being ignored.
Happy that everything resolved.

Its normal for us to have that kind of reaction since we are just human beings and this one involves money which these kind of reactions would be just normal.No one blames you about reaction
thing here is that its been resolved even though there are some delays but at least its been cleared up.
Lets put up some end into this discussion since the issue had been resolved and its not relevant on keeping discussions
in regarding on this matter.