FREEWALLET.ORG - Scam Alert

[Spidermantheman1]

Hello, I downloaded freewallet app on iOS and didn’t read the reviews like an idiot!! I deposited $100,000 in Monero and I got the “suspicious activity email”. They wanted selfie with ID which I have provided to them and still no response.

Please tell me these guys are legit and I didn’t get robbed for my 100k in monero??

[Jawhead999]

Too bad, sorry for your loss.

The chance are slim if they want to gave your money back, just search "Freewallet scam bitcointalk" in your browser, you'll see many accusation made by victims against this exchange

Reviews on IOS or Playstore aren't trusted and reliable, if you want to check the original and trusted reviews, better to check in this forum. Because if someone made wrong reviews, usually there's a another user will correct it.

[dihari]

Elon musk have said this feewallet are sucks for not giving users access to their private keys.
https://twitter.com/elonmusk/status/1359390452772966404?s=19

Really sorry to hear your issue. But if you still believe your funds will be back, you have to be patient. Because kyc process sometimes taking 12hours or longer.

[safexscam]

FreeWallet are scammers, they stole Elon Musk money & i don't recommend anyone to use it.
https://bitcointalk.org/index.php?topic=5316100.0
This is their profile https://bitcointalk.org/index.php?action=profile;u=1177176
Good luck recovering your money.

[Mistafreeze]

Freewallets.org are not scammers, there are many fake freewallet apps on google play store, probably you ran into one of them without knowing. May I see the link of the downloaded app from the play store so I can verify if its legit or fake app. With loads of complaints the support on the site is too slow to respond so I would advice you to use tustpilot.com and search freewallet.org and tell your problem under review, the admin is kinda fast there... Good luck to you

[Spidermantheman1]

I used the one in the apple store.
https://apps.apple.com/us/app/monero-wallet-by-freewallet/id1126426159


I hope they don’t scam me this was literally all my savings!!! I thought they offer the 12 word backup but only on web version which I cannot log into. This is horrible. @freewallet release my coins!!

[Jawhead999]

I used the one in the apple store.
https://apps.apple.com/us/app/monero-wallet-by-freewallet/id1126426159

I can confirm this is the original wallet from freewallet not a phishing or fake app, because the developer ID is same with the multi crypto wallet (linked in their official website).

So I hope @Mistafreeze said will come true

I hope they don’t scam me this was literally all my savings!!! I thought they offer the 12 word backup but only on web version which I cannot log into. This is horrible. @freewallet release my coins!!

You need to do own research first before choosing random wallet, usually some wallet will show your 12 word backup that you need to confirm first/write out before you finish up creating your wallet.

[r34tr783tr78]

I warned about the frewallet practices several times

Alvin Hagg the freewallet owner (this is public information)
https://freewallet.org/press-releases
https://hr.linkedin.com/in/alvin-hagg-08a910125 (his profile)
https://minergate.com/blog/minergate-partners-with-freewallet-to-deliver-an-easy-free-withdrawal-method/
https://www.coinspeaker.com/2017/11/21/freewallet-releases-first-bitcoin-gold-wallet/
https://medium.com/@freewallet/freewallet-a-year-in-fast-forward-185d5034fadb (a signed post where he describes the creation of freewallet)

This owner of freewallet is not crazy. He has a history of returning the money if conveniently pressed. But 100,000 will be very tempting for him. I just supported his flags and added a new negative. But he clearly no longer cares for that.

[Spidermantheman1]

Thank you everybody for your effort in helping me. How could a app in the apple store have the potential of doing something like this. I’m so stupid . Life savings gone . Please free wallet don’t do this

[mocacinno]

I've seen many, many, many people complaining on bitcointalk about this exact thing....

The reply i agree most with is:

--snip--
 He has a history of returning the money if conveniently pressed.
--snip--

This is exactly what i've witnessed time and time again: he locks somebody's account, asks ridiculous things in order to unlock the account, doesn't repond swiftly... Untill the victim starts posting on bitcointalk, on twitter, on reddit, on other platforms... Then, all of a sudden, the owner pops up and "resolves" this issue (he created).

Makes me wonder how many people try to comply with him without starting to complain on fora and social media... I really wonder if those people ever see their funds again...

OP: send a PM to the owner and ask him to chip in on this thread, that's possibly the fastest way into pressuring him to look into the issue he created... And if he resolves this issue, please chose a decent non-custodial wallet to move your funds to...

[r34tr783tr78]

Thank you everybody for your effort in helping me. How could a app in the apple store have the potential of doing something like this. I’m so stupid . Life savings gone . Please free wallet don’t do this

This is the first thing you can do to get your money back. Write Freewallet and tell them that if they dont return your money you will write Apple and denounce all the scam accusations against them. Ending up with their app removed will be a major blow for them.

[Freewallet]

Hello, I downloaded freewallet app on iOS and didn’t read the reviews like an idiot!! I deposited $100,000 in Monero and I got the “suspicious activity email”. They wanted selfie with ID which I have provided to them and still no response.

Please tell me these guys are legit and I didn’t get robbed for my 100k in monero??

Hi there! Could you please share your support ticket number here? We will look into it and get back to you with an update.

[Freewallet]

FreeWallet are scammers, they stole Elon Musk money & i don't recommend anyone to use it.
https://bitcointalk.org/index.php?topic=5316100.0
This is their profile https://bitcointalk.org/index.php?action=profile;u=1177176
Good luck recovering your money.

Hi! If you check Mr. Musk's tweets, you can see that we took care of his account immediately.

[Lucius]

How could a app in the apple store have the potential of doing something like this. I’m so stupid . Life savings gone . Please free wallet don’t do this

If it is true that you really sent such a large amount to someone without first checking what kind of service it is then you are in big trouble whether you get your money back or not. That service has a pretty bad reputation with its pretty intensive KYC checks, but don't think that a similar request wouldn't have happened to you if you had sent that same amount to any custodial wallet / exchange - everyone would ask you to identify yourself and prove the origin of the money.

As for the Apple App Store, I don't know why you think there are only well-intentioned apps there? As in the Google Play Store, there are apps that have malicious intent - we recently had a case where a fake app for the Trezor hardware wallet appeared. Unlike your situation, everyone who download it and entered their seed lost everything they had, so consider yourself lucky to have a chance to get your coins back.

See more info here -> A fake app in apple app store stole his life savings in bitcoin

[rat03gopoh]

Hi! If you check Mr. Musk's tweets, you can see that we took care of his account immediately.

Because elon's tweet can make you lose 99% of your users in just one minute.

[polar.bear824]

I've completed the verification process and now I'm using the app with ease. I'm sure they are no scam and no one would get access to my coins.

[mocacinno]

--snip-- and no one would get access to my coins.

THEY have access to your coins... YOU don't have access to your coins...

When you use their app and you're withdrawing funds, all you're doing is asking them if they pretty please (with a cherry on top) want to create a transaction using your funds (which you don't controll) if it's not to much trouble...  This is not a wallet, it's an exchange (as said before), an exchange with over-the-top KYC procedures that selectively lock accounts based on factors they do not want to disclose.
If you want to give all controll away and no longer be your own banks, that's up to you... Just don't come crying if they lock your account again and ask access to your social media accounts to unlock your account (and if you're like me, you don't have any active social media accounts with your real identity, so you're pretty much f*cked)


Their KYC procedure can ask for following things... I suppose that if you fail to provide a single one, they can keep your funds??

• screenshots of any incoming transactions or deposits to Freewallet from the INITIAL SOURCE. They have a bunch of extra requirements for these screenshots
• Provide information about the origin of funds. They have a bunch of extra requirements for these screenshots
• A clear closeup photo of your identification document in English. What if you don't live in an english speaking country? Grounds to rob you i guess?
• A photo of yourself in front of the image “Attention” (an image they provide) open on your app or your monitor
• A recent copy of a bank card statement, an excerpt from a household register, a tax bill or tax return or a utility bill payment receipt. If these documents aren't in English, you need a NOTARIZED translation... Woooooop, these things cost a lot of money.... If they're not stealing several hundred bucks from you, you might aswell forfeit your funds...
• Links to active profiles in any social network

source: https://support.freewallet.org/support/solutions/articles/9000184127-how-to-pass-kyc-procedure-

On top of this, i've heared they're asking video proof aswell...

This is not a service where i'd keep my funds... like, ever... But bitcoin is about the freedom of choice... If you chose this service, it's up to you... We will not stop you (we couldn't if we tried).

[Spidermantheman1]

Hello, I downloaded freewallet app on iOS and didn’t read the reviews like an idiot!! I deposited $100,000 in Monero and I got the “suspicious activity email”. They wanted selfie with ID which I have provided to them and still no response.

Please tell me these guys are legit and I didn’t get robbed for my 100k in monero??

Hi there! Could you please share your support ticket number here? We will look into it and get back to you with an update.

My ticket number is 297876. So far 72+ hours and they claim my photos have been altered with. I sent new photos right away. I’m fed up with them. If only they responded as fast as they tweet..

[FinneysTrueVision]

$100k is a lot of money to be trusting somebody with. I hope it works out for you but it is a very big mistake choosing a wallet where you don't own the private keys.

You definitely need to be more responsible when choosing where you will hold $100k. First of all you shouldn't even be putting that much money in a mobile wallet. You need to get a hardware wallet.

[nutildah]

Why would people use a wallet if there's a chance it could take and hold your coins, for who knows how long? Makes no sense to me as it defeats the purpose of having a wallet. It really doesn't matter if they are doing what they do for KYC/AML compliance or whatever, it doesn't make sense to keep coins there if that's all you are doing. I get maybe its a matter of convenience for some, but people should learn a bit more about how to self-custody rather than risk interrupting their wealth.