Same here....Do not use Freewallet!- April 2024
Hereby a warning for everyone, don't use this wallet - as soon as you want to withdraw you coins you are getting in a KYC loop where you never get out of... Multiple bank statements and other utility bills needed and now stock at the proof that the transaction I did into Freewallet was actually mine. Officially they ask for screenshots, but if you submit those they will not accept, without even telling why they don't accept. Then they need video's then they need screencast. All in violation with there own T&C were they only require screenshots:
Send screenshots of incoming transactions or deposits to Freewallet from the SOURCE PLATFORM. The screenshot must contain the hash, amount, and the name of the sending service fully and clearly.
They drag this on and on, see below response example:
Please take a short screencast demonstrating how you locate the transaction to Freewallet on that sending platform account history page, open its details, and click on a link that redirects you to the blockchain explorer.
All done but still not released my coins - propably will come with another insane request without telling why they don't accept earlier proof. See more info on X where everybody has the same issues.
To not only begin on why they suspend the account in the first place, just withdrawing is a "suspicious act"
Do not use Freewallet!
Hello,
We understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.
As for your case, all the provided details have been forwarded to our security department for review. Once there is news regarding your case, we will notify you via email instantly.
