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[wintomato]

Your deposit bonus had been canceled for having multi accounts, your IP and FP matched several other same strategy players, the strategy was following creating multi accounts and claiming deposit bonuses, for this reason we canceled your deposit bonus and bonus related profit;

Regards

WTM

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

[tusandii]

sorry about the problems you are experiencing but are you trying to withdraw all your winnings? if yes then the system from wintomato might detect you are cheating

it's important to get used to it, when you win big on a gambling site, make it a habit to withdraw it slowly every day so your account isn't locked because some gambling sites still have problems with liquidity

How can it be if a gambler makes a large withdrawal of winnings from playing but the system at the casino thinks he is cheating?
Each casino must have its own way of being able to identify fraudulent acts committed by their customers.
Large withdrawals may only require a KYC requirement to make the withdrawal and not freeze the balance or lock out the casino account.
If such thing happens then it is not recommended to use the casino and it is better to use another casino which is more reputable.
If this kind of case occurs at the Wintomato casino, they must immediately handle it and in the future make improvements so that cases like this do not happen again because it can make their customers disappointed and leave their casino.

[wintomato]

The account had not been frozen or restricted , just dep bonus and related profit had been canceled as the user created dozens of account used for deposit farming purposes; In such cases we have right to cancel the dep bonus;

sorry about the problems you are experiencing but are you trying to withdraw all your winnings? if yes then the system from wintomato might detect you are cheating

it's important to get used to it, when you win big on a gambling site, make it a habit to withdraw it slowly every day so your account isn't locked because some gambling sites still have problems with liquidity

How can it be if a gambler makes a large withdrawal of winnings from playing but the system at the casino thinks he is cheating?
Each casino must have its own way of being able to identify fraudulent acts committed by their customers.
Large withdrawals may only require a KYC requirement to make the withdrawal and not freeze the balance or lock out the casino account.
If such thing happens then it is not recommended to use the casino and it is better to use another casino which is more reputable.
If this kind of case occurs at the Wintomato casino, they must immediately handle it and in the future make improvements so that cases like this do not happen again because it can make their customers disappointed and leave their casino.

[rodskee]

Your deposit bonus had been canceled for having multi accounts, your IP and FP matched several other same strategy players, the strategy was following creating multi accounts and claiming deposit bonuses, for this reason we canceled your deposit bonus and bonus related profit;

Regards

WTM

No, i made deposit 501 usdt, claimed 500 bonus. Then i played a lot of slots games. I finish all wagers and won about 4280 usdt. Only then i tryed to withdraw

this is what mostly the issue about how the casino site banned/freeze accounts and how also players try to cheat the site.

but the problem here is that mostly the site did not present the proof but only words against the complainant . better to address these properly so that cheater will never try to go against your team again.

[len01]

this is what mostly the issue about how the casino site banned/freeze accounts and how also players try to cheat the site.

but the problem here is that mostly the site did not present the proof but only words against the complainant . better to address these properly so that cheater will never try to go against your team again.

I said this back then for the good of the future of this casino.
if indeed this reporter is really a fraudster at least provide some evidence or whatever here so that the reporter stops accusing.
to be honest, I'm a bit confused about this problem because both of them don't provide any evidence that we can see who is really a fraud.

I just hope to solve the problem soon so that the future of this casino is much better.

[klidex]

They have not any bet restriction, only max bet 100 usd. And i can not provide that i made withdraw 4280 usdt, i do not knowed that i can be involved in this situation ... I do not made any screenshot of winning, and i can not enter my account, becasue casino banned me.

Your problem is a little complicated, because you don't have any evidence as other members say like screenshots as proof that you really haven't done anything wrong.
Some people here will also be confused about responding to your problem because you only have proof of transferring your deposit.
Even if you have proof of your chat with support it will be much better to corroborate your accusations.

everytime you said that i like player need to sent here some evidence, that i do not sent any proof. What kind of proof you wait? How i can approve that i do not registred any other account? It is impossible. Casino asked kyc, i sent it. I registred with my email. used my personal crypto wallet. This is evidence. But casino came up with fake reason, why to do not pay, nothing more

It looks like your problem has been answered by a wintomato representative.
You have been detected creating multiple accounts on this platform to abuse bonuses or cheat bonuses with multiple accounts having the same IP.
Even though you didn't provide any evidence at least your question has now been answered, are you relieved?
Cheating in any casino is prohibited and it is not recommended to continue to do this for profit.

[dmytro9]

I have created post on Casino-Guru site. i can give you link: https://kazinoazov.net/wintomato-casino-igroka-obvinili-v-otkritii-neskolkih-1

Now casino do not answer there.


3 days passed but they still do not answered there about this situation.

[tusandii]

It looks like your problem has been answered by a wintomato representative.
You have been detected creating multiple accounts on this platform to abuse bonuses or cheat bonuses with multiple accounts having the same IP.
Even though you didn't provide any evidence at least your question has now been answered, are you relieved?
Cheating in any casino is prohibited and it is not recommended to continue to do this for profit.

Lately, there have been several cases like this where gamblers take advantage of bonuses provided by casinos by creating more accounts for the purpose of being able to collect or get even more bonuses.
Every casino must take firm action against cases like this because it is not only detrimental to the casino but also to the detriment of other gamblers who have to work hard to get bonuses from the casino.
I don't know why they did something like that, even though playing in the right game can provide more benefits than wasting time cheating the casino by only expecting a bonus.

[LUCKMCFLY]

I have been reading the thread and things are getting good for wintomato, of course there is an open accusation here that has not been resolved, this type of problem that occurs in the casino should be resolved as quickly as possible, the casino is good and It has potential, but here the main thing is that the accounts are clear, only then can it build a reputation and be a reliable casino, otherwise all efforts will be in vain so that the members of the forum can trust the casino, every accusation, every thing What is done here is reviewed in a very detailed way, the casino must pay close attention.

[Hirose UK]

I have been reading the thread and things are getting good for wintomato, of course there is an open accusation here that has not been resolved, this type of problem that occurs in the casino should be resolved as quickly as possible, the casino is good and It has potential, but here the main thing is that the accounts are clear, only then can it build a reputation and be a reliable casino, otherwise all efforts will be in vain so that the members of the forum can trust the casino, every accusation, every thing What is done here is reviewed in a very detailed way, the casino must pay close attention.

Not just Wintomato, but all casinos have unresolved accusations or problems.
Usually casinos that have problems don't solve them quickly because casino support hasn't found a bright spot and way of solving the problem that is happening, but casino support will solve it as soon as possible so that the casino's reputation is not damaged.
Reputation is the most important thing in a casino, so all those in charge of the casino will maintain a good reputation as much as possible, even casinos can do various ways to continue to earn their reputation.

[slapper]

I have been reading the thread and things are getting good for wintomato, of course there is an open accusation here that has not been resolved, this type of problem that occurs in the casino should be resolved as quickly as possible, the casino is good and It has potential, but here the main thing is that the accounts are clear, only then can it build a reputation and be a reliable casino, otherwise all efforts will be in vain so that the members of the forum can trust the casino, every accusation, every thing What is done here is reviewed in a very detailed way, the casino must pay close attention.

Running a business in this industry is tough, especially when we're talking about people's hard-earned stacks. Trust from your clientele is the backbone, and when shade gets thrown, it's vital to clear the air, no time to waste. Ain't no doubt, keeping those books clean is key to lock down a rep as a dependable casino. Transparent dealings make waves in the forum, and it's mad important to keep it that way.

Remember the casino's got a rep to uphold and dollars to make too. It's a give-and-take, with the house laying out chances for their players to cash in, and the patrons making it rain right back. So the casino's gotta be on point, squashing rumors quick and keeping it real, while members gotta meet them halfway, working together to iron out any beef that pops up.

Finally, the forum's members need to have faith, and the casino needs to expose all the shady dealings. It's a mutually beneficial atmosphere, so long as everyone involved plays fair. Here's hoping that the casino clears things up and maintains on giving its regulars what they want!

[dmytro9]

I have been reading the thread and things are getting good for wintomato, of course there is an open accusation here that has not been resolved, this type of problem that occurs in the casino should be resolved as quickly as possible, the casino is good and It has potential, but here the main thing is that the accounts are clear, only then can it build a reputation and be a reliable casino, otherwise all efforts will be in vain so that the members of the forum can trust the casino, every accusation, every thing What is done here is reviewed in a very detailed way, the casino must pay close attention.

Running a business in this industry is tough, especially when we're talking about people's hard-earned stacks. Trust from your clientele is the backbone, and when shade gets thrown, it's vital to clear the air, no time to waste. Ain't no doubt, keeping those books clean is key to lock down a rep as a dependable casino. Transparent dealings make waves in the forum, and it's mad important to keep it that way.

Remember the casino's got a rep to uphold and dollars to make too. It's a give-and-take, with the house laying out chances for their players to cash in, and the patrons making it rain right back. So the casino's gotta be on point, squashing rumors quick and keeping it real, while members gotta meet them halfway, working together to iron out any beef that pops up.

Finally, the forum's members need to have faith, and the casino needs to expose all the shady dealings. It's a mutually beneficial atmosphere, so long as everyone involved plays fair. Here's hoping that the casino clears things up and maintains on giving its regulars what they want!

Hi, yes, i can try to withdraw money, account now is open. But i risked with my 501 usdt and won 4280. Now i do not want to touch my deposit, because i won and i want to take all my winnings.

[jostorres]

It looks like your problem has been answered by a wintomato representative.
You have been detected creating multiple accounts on this platform to abuse bonuses or cheat bonuses with multiple accounts having the same IP.
Even though you didn't provide any evidence at least your question has now been answered, are you relieved?
Cheating in any casino is prohibited and it is not recommended to continue to do this for profit.

Lately, there have been several cases like this where gamblers take advantage of bonuses provided by casinos by creating more accounts for the purpose of being able to collect or get even more bonuses.
Every casino must take firm action against cases like this because it is not only detrimental to the casino but also to the detriment of other gamblers who have to work hard to get bonuses from the casino.
I don't know why they did something like that, even though playing in the right game can provide more benefits than wasting time cheating the casino by only expecting a bonus.

Actually, problems like this are not new anymore but maybe their numbers are rampant now because crypto and fiat casinos online are growing faster. Creating multi account's are a basic way to take advantage of the bonus but I doubt those who attempt will be successful. Before they can think of it, the casino already knows this and have prepared different measures to combat the issue.

If you are sure to your self that you are gambling in a fair manner then there is no need to worry about this problem. You won't be affected with it and you can always withdraw your bonuses once you won them. The main reason why someone can abuse the bonus is because they can't afford to play using their own money.

[wxa7115]

It looks like your problem has been answered by a wintomato representative.
You have been detected creating multiple accounts on this platform to abuse bonuses or cheat bonuses with multiple accounts having the same IP.
Even though you didn't provide any evidence at least your question has now been answered, are you relieved?
Cheating in any casino is prohibited and it is not recommended to continue to do this for profit.

Lately, there have been several cases like this where gamblers take advantage of bonuses provided by casinos by creating more accounts for the purpose of being able to collect or get even more bonuses.
Every casino must take firm action against cases like this because it is not only detrimental to the casino but also to the detriment of other gamblers who have to work hard to get bonuses from the casino.
I don't know why they did something like that, even though playing in the right game can provide more benefits than wasting time cheating the casino by only expecting a bonus.

That is just the way scammers operate, we know that clearing the wager requirements of a bonus is not easy and when we do we feel a small sense of achievement, but scammers instead see nothing more but a window of opportunity, they think that if they can create enough accounts then chances are that some of them will clear the waging requirements and this could allow them to be profitable.

However this is a losing battle as casinos are getting better at detecting multiple accounts and all their efforts will be in vain.

[klidex]

It looks like your problem has been answered by a wintomato representative.
You have been detected creating multiple accounts on this platform to abuse bonuses or cheat bonuses with multiple accounts having the same IP.
Even though you didn't provide any evidence at least your question has now been answered, are you relieved?
Cheating in any casino is prohibited and it is not recommended to continue to do this for profit.

Lately, there have been several cases like this where gamblers take advantage of bonuses provided by casinos by creating more accounts for the purpose of being able to collect or get even more bonuses.
Every casino must take firm action against cases like this because it is not only detrimental to the casino but also to the detriment of other gamblers who have to work hard to get bonuses from the casino.
I don't know why they did something like that, even though playing in the right game can provide more benefits than wasting time cheating the casino by only expecting a bonus.

That is just the way scammers operate, we know that clearing the wager requirements of a bonus is not easy and when we do we feel a small sense of achievement, but scammers instead see nothing more but a window of opportunity, they think that if they can create enough accounts then chances are that some of them will clear the waging requirements and this could allow them to be profitable.

However this is a losing battle as casinos are getting better at detecting multiple accounts and all their efforts will be in vain.

Actually it's not a bonus problem that some fraudsters take here but someone who tries to take advantage of the casino to get an advantage in various ways such as creating more than one account to achieve something profitable that is clearly not a bonus.
It is true that the efforts of fraudsters at the casino will only be in vain because the current development of casinos has a system that is able to detect anything involved in cheating in casinos so that in vain fraudsters take advantage of the casino for profit.
In the end the casino still wins.

[len01]

It looks like your problem has been answered by a wintomato representative.
You have been detected creating multiple accounts on this platform to abuse bonuses or cheat bonuses with multiple accounts having the same IP.
Even though you didn't provide any evidence at least your question has now been answered, are you relieved?
Cheating in any casino is prohibited and it is not recommended to continue to do this for profit.

Lately, there have been several cases like this where gamblers take advantage of bonuses provided by casinos by creating more accounts for the purpose of being able to collect or get even more bonuses.
Every casino must take firm action against cases like this because it is not only detrimental to the casino but also to the detriment of other gamblers who have to work hard to get bonuses from the casino.
I don't know why they did something like that, even though playing in the right game can provide more benefits than wasting time cheating the casino by only expecting a bonus.

Actually, problems like this are not new anymore but maybe their numbers are rampant now because crypto and fiat casinos online are growing faster. Creating multi account's are a basic way to take advantage of the bonus but I doubt those who attempt will be successful. Before they can think of it, the casino already knows this and have prepared different measures to combat the issue.

If you are sure to your self that you are gambling in a fair manner then there is no need to worry about this problem. You won't be affected with it and you can always withdraw your bonuses once you won them. The main reason why someone can abuse the bonus is because they can't afford to play using their own money.

the casino has a system that can detect in all cases fraud committed by its customers, so in vain fraudsters want to take advantage of the casino just to take bonuses but in the end the funds and accounts are banned by the casino.
indeed, currently the development of online gambling is developing very much and this means that there are always new con artists who are constantly trying to deceive casinos, but casinos will never be afraid of fraudsters like that.
because we all know that the casino will still win.

[dmytro9]

i want to post UPDATE about my situation.
4300 usdt and account ban.
After i made compliant at Casino Guru, casino after 50 days reviewed situation, and made conclusion that my account is clear. I received my WINNINGS TODAY!
Everyone good luck!

[tusandii]

-snip-

Actually, problems like this are not new anymore but maybe their numbers are rampant now because crypto and fiat casinos online are growing faster. Creating multi account's are a basic way to take advantage of the bonus but I doubt those who attempt will be successful. Before they can think of it, the casino already knows this and have prepared different measures to combat the issue.

If you are sure to your self that you are gambling in a fair manner then there is no need to worry about this problem. You won't be affected with it and you can always withdraw your bonuses once you won them. The main reason why someone can abuse the bonus is because they can't afford to play using their own money.

If a gambler takes an action that violates casino rules by creating multiple accounts to take advantage of existing bonuses then it is natural for casinos to give sanctions by freezing accounts but at least casinos can solve problems like that properly where they still provide opportunities for gamblers to be able to take the amount of money deposited.
But all forms of sanctions and policies are a full right that is owned by the casino so gamblers cannot change them.
Regarding the problems that occur, I believe that the casino can provide the best for the solution.

-snip-

That is just the way scammers operate, we know that clearing the wager requirements of a bonus is not easy and when we do we feel a small sense of achievement, but scammers instead see nothing more but a window of opportunity, they think that if they can create enough accounts then chances are that some of them will clear the waging requirements and this could allow them to be profitable.

However this is a losing battle as casinos are getting better at detecting multiple accounts and all their efforts will be in vain.

Right, friend, now the casino has many ways to be able to detect any fraudulent actions carried out by gamblers so that if a sanction is given, the casino can immediately carry out a settlement and of course the casino can provide evidence and clarity in every problem that occurs.

[FatFork]

The account had not been frozen or restricted , just dep bonus and related profit had been canceled as the user created dozens of account used for deposit farming purposes; In such cases we have right to cancel the dep bonus;
<cut>

As this was your last post in this thread, I believe it's important to revisit your previous comments regarding the scam accusation, especially now that it seems to have been resolved positively. So I am echoing it here:

We take all such cases seriously, and made extra deep investigation of the user, ignored automagical authenticator tools and made manual investigation and as a result the bonus amount had been returned to the player;

So it turns out your initial assessment against the player was nothing but a mistake, huh? It's quite concerning to think about how many other wrong assessments have been made in the past, and only because this player decided to publicly state their case, you finally took it seriously. How many players out there have been wrongly accused and didn't have a platform to voice their grievances?

And let's talk about these so-called "automagical authenticator tools" that you ignored during your manual investigation. If they are so unreliable and prone to false positives, why even bother using them in the first place? It's ironic that you claim to take all cases seriously, yet you rely on tools that clearly can't be trusted. It's baffling.

This whole situation just leaves a bitter taste in the mouth, doesn't it? What measures have you taken to prevent such situations from happening in the future? Clearly, your current approach is flawed and has failed in this case. It's time to step up your game and ensure that players are treated fairly from the get-go, instead of having to go through the hassle of public outcry just to receive proper attention.

[Hispo]

i want to post UPDATE about my situation.
4300 usdt and account ban.
After i made compliant at Casino Guru, casino after 50 days reviewed situation, and made conclusion that my account is clear. I received my WINNINGS TODAY!
Everyone good luck!

Congratulations on getting your case resolved, man. That is always good news for regular gamblers who just want to have fun and test their own luck.  I have not personally followed your thread in the scam accusation section of the Forum, but fifty days of review is quite a long wait to endure in order to know everything is going to be fine or not.

Hopefully the waiting times for cases like these ones could get shortened. If I had that amount in risk I do not think I would be able to sleep properly.