Stake frozen my account $181k from sports betting (only Euros/Wimbledon)

[ethereumhunter]

Is that money in your balance is from your winning? Or you just save it in your account and wait until the money becomes bigger and you want to withdraw at once? Because if I were you, if my balance reaches less than $1000, I will withdraw it but I will do that 3 times or more. I do not want to wait until I can collect huge money in my balance because something bad can happen at any time.

Besides that, that is a lot of money and maybe you can give them time to check everything. Never keep a big balance in your gambling account because you never know what will happen later.

[1715552141]

1715552141

[Golgoth]

No need to worry? Stake is a reputable casino? You hope to "hear the OP in the next coming days about the update of the situation" ?
Is it a joke or you are a scammer advocate???  
AlzheimersSports has been banned from their chat with no explanation, he's waiting since 4 days while having 200 000$ stolen by them, the only reply they gave him is we are "not working 24/7" and you're requesting updates from the OP?
You think there is not enough scams in the crypto gambling industry?
Scammer advocates and bootlickers like you should be banned from BTCT, they are noxious, I'm going to tag you.

hope not the thread begins arguments, but of course yes any update I will post here.
Meanwhile, my thoughts about the situation get worse as the communication from stake has become zero. Since blocking my access to chat, they have not replied to my most recent email and now I am sitting thinking, wow to myself, I trusted this company, which has no phone number or physical office, with so much of my money - I am blaming myself for being stupid right now.

Given the lack of communication and treatment of (actually I was and am a great customer, depositing and wagering large amounts) myself, is a huge surprise, and i'm almost surprised that I can actually still login and place bets given they don't allow me to withdraw or communicate with me. It really feels like they just want me to get mad and lose all my funds betting so they have a free pass.

You should open a self-moderated thread because there are too much third world spammers on your thread. They just post for their bounties but they don't give a shit to your case.

Is that money in your balance is from your winning? Or you just save it in your account and wait until the money becomes bigger and you want to withdraw at once? Because if I were you, if my balance reaches less than $1000, I will withdraw it but I will do that 3 times or more. I do not want to wait until I can collect huge money in my balance because something bad can happen at any time.

Besides that, that is a lot of money and maybe you can give them time to check everything. Never keep a big balance in your gambling account because you never know what will happen later.

How much do you want to earn with a $1000 bankroll? Do you even understand what you are talking about spammer?

Part of the Spammer Blacklist: this user has made at least 50 replies that are not up to forum standards. This user is part the top 1000 worst spammers of all time.

https://bitcointalk.org/index.php?action=trust;u=837148

[kotajikikox]

Is that money in your balance is from your winning? Or you just save it in your account and wait until the money becomes bigger and you want to withdraw at once? Because if I were you, if my balance reaches less than $1000, I will withdraw it but I will do that 3 times or more. I do not want to wait until I can collect huge money in my balance because something bad can happen at any time.

Besides that, that is a lot of money and maybe you can give them time to check everything. Never keep a big balance in your gambling account because you never know what will happen later.

Mate for a High roller player that is just a small amount to keep hold in their gambling site accounts , there are even high roller that bets 20k per bet that surely holds more than 7 digits in their respective account so i think there is no need to blame OP here , and besides he had clearly mentioned that he comes lucky to win big in his previous games that's why he earned this amount and suddenly being questioned and this is mostly the BS in other gambling sites that they will just allow you to deposit and Lose but when you starts winning then the question will arise and sometimes ends up you being flagged .

[AlzheimersSports]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

https://ibb.co/cb6zckz

[rhomelmabini]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

https://ibb.co/cb6zckz.jpg

As a customer I get the frustration and it seems unprofessional not telling you why they need to mute you. I assume they may get tons of email, tickets or urgent messages via live chat but I guess there's should be some sort of priority and not and they should have a team dedicated to this kind of issues, of course 24/7.

Feels like you really need to wait now from their email and just a guess it would take days again, I even see some issues that takes months over a multi accounting matter.

[Maasdamer]

Real shame.
I had the same when they froze my account, cant withdraw, cant tip but they let you bet hoping you will lose.

Cause if you are winning they dont care as you cant withdraw anyway.

Did you send any high tips to other players? Maybe they try to connect you to them claiming its your multi.

[Taskford]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

This is totally dissapointing maybe you should post in their own thread to see what is there response about your case since muting you without any valid reason is not really professional act by them.

But I don't know the real story maybe the only thing we can do is to read and see how your case will be solved by them.

[Tessnik]

Such action has been familiar with most gambling sites when you win a sizeable amount they will put your account under security surveillance or possibly prompt KYC verification which is not in their term of service hoping you will not get your fund out of the site.

I will advise you to post this in the main thread to create more awareness and possible redress.

[wmaurik]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Maybe you made a few mistakes that caused your special chat to be deleted,
so it's a good idea to check repeatedly before another surprise happens next time.

[Maasdamer]

Such action has been familiar with most gambling sites when you win a sizeable amount they will put your account under security surveillance or possibly prompt KYC verification which is not in their term of service hoping you will not get your fund out of the site.

I will advise you to post this in the main thread to create more awareness and possible redress.

Asking for KYC is ok, but they claim he violated some term.

That is a common excuse to get people to do kyc. They can say and ask for whatever they want, thats the worst part.

They always protect themselfes with some shady t&c.

[Haunebu]

Am surprised to see no one from the Stake team responding to this thread to hear their side of the story even though several hours have passed since this thread was posted in the gambling section.

As long as you didn't do anything illegal, I wouldn't worry too much op. I don't they would risk losing their reputation for this amount. However, they shouldn't have muted you and blocked other means of communication. That is unprofessional behaviour.

[Bigambler2.0]

FREE ALZ! Stake give my guy the money u own him

[semobo]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

OP, I advice you to not place any bets in the stake until everything gets resolved because they said you violated their terms and keep betting will be considered as a continuous violation which may backfire you are the end.

And also you didn't post about this in their ANN thread, better move this thread to the scam accusation section and notify them about this thread in their ANN may get some response from the stake team.

[bittraffic]

This is really a big amount there. With such an amount, I don't think anyone will do something stupid to mess it of course OP will comply with all that is needed. And Stake as a trusted platform, won't also do something that will ruin their reputation because they know they can get more than that amount in the end. 

But it's still stirred up as to why they see your account guilty of breaching their terms. If OP did something wrong in the past or maybe he has an account before, will the funds still be released, or will it be kept at stake?

[Kakmakr]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

Something is fishy here.... You said in your first post that they have frozen your account and now you still have access to the account to place bets? Do you actually mean that they have blocked the withdrawal option to your account? (They will block the withdrawal, if there are fishy things being done with that account or accounts linked to that account)

In any way, I think this is just a case where the verification team is a bit too busy lately, because they might be swamped with loads of people verifying their accounts lately to qualify for the extra 10% for the Weekly. (You get 10% extra, if your account is verified)  

[rohang]

Anyone saying 'nothing to worry about , stake is reputed' is very delusional

1) A reputed book would not block someone from withdraw BUT still lets them make thousands dollar bets. This is a tactic done by scummy books when they dont want to payout and wait until user loses. I guarantee if OP loses all his balance today , tomorrow they will magically unblock him

2) if ANY of us had 180k++ stuck in ANY book we would freak tf out. OP has a very legit case here and will do until proven otherwise by stake reps. Stake claims to be user friendly but this is how they treat people who bet big and win

Hope you get your money and get out of stake OP, goodluck

[Golgoth]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

Something is fishy here.... You said in your first post that they have frozen your account and now you still have access to the account to place bets? Do you actually mean that they have blocked the withdrawal option to your account? (They will block the withdrawal, if there are fishy things being done with that account or accounts linked to that account)

In any way, I think this is just a case where the verification team is a bit too busy lately, because they might be swamped with loads of people verifying their accounts lately to qualify for the extra 10% for the Weekly. (You get 10% extra, if your account is verified)  

Then why did they freeze his account if they are unable to quickly check it moron? Why did they request him to submit all his documents under 24 hours if they can't do anything on their part during 5 days ? What will do AlzheimersSports if he urgently needs his $200 000 tomorrow? You seem to be another bootlicker scammer advocate that deserves to be tagged...

[just_Alice]

Just came off live chat to enquire on what is happening, also to ask what reason my chat privileges were removed.
It is shocking response, "your account will remain permanently muted" and then dodged my question as to why

Note my balance is now slightly less, as I placed a bet on Ukraine to win today but still 178k as TRX value is up (yes, can still bet plenty)

Banning you from the chat isn't ok, but if you wrote there too much stuff complaining about your situation it could've been considered as spamming. But that's not the worst thing here, why the hell aren't they returning your emails and aren't resolving this?

I have a question to ask, though. In the letter Stake.com accused you of having multiple accounts, did they have any grounds to assume so?

Because you may be a great customer, placed huge bets, but that doesn't dispense you from obliging to such basic rules. Maybe a while ago you created an account, but then forgot and created a new one? Casinos check this kind of stuff whenever there are big wins, you must understand that...

BTW, maybe try writing a review and describe your situation here: https://www.trustpilot.com/review/stake.com (if you haven't already done so)

I see there are other complaints on this website here, as well, and Stake.com seems to be replying because they care about their reputation. Not sure if this would 100% help, because the replies they give are pretty general, maybe they'll do something then, at least try, it's a way to drive some attention to this mess.

Behind the link I provided they replied to one complained with the following:

Stake will never confiscate deposits or funds. Players caught breaking our terms of service will be banned but put into a withdraw only mode

According to that they should allow you to withdraw, so refer to that answer of their own.

[rdbase]

It is now 36 hours since this last reply. And now they just removed my ability to even chat. All i can do is login and place bets.

That looks weird for me. Why do they still allow you to play even though they already have the assumption that you are breaking their rules. Its so absurd tho. You wont get a trouble with them if you lost your money but otherwise.  

Cause that's what these kind of casinos do, if you haven't already seen in the accusations section about it happening before.
They won't contact you until they notice it being a problem on their end. It gets lost in the crowd so to put it until their system flags it and then resulting into an action on your account.
It is quite common but stake was allowing their customers to have two accounts before but abruptly and suddenly disallowed a user to have two.
This case they are probably referring to them attempting to take advantage of one of the promotions of theirs.
Who knows until the player says more or if they come out and say anything in this accusation thread.

[mindrust]

$118k is huge money but stake has a huge reputation here. As I see they didn't reply to you in this thread yet (I checked the posts but didn't see)

...which means they are still investigating your account.

I am pretty sure they will make it right with you. They are pretty picky about their reputation.