Stake frozen my account $181k from sports betting (only Euros/Wimbledon)

[AlzheimersSports]

Hey, over past week or 2 I became quite well known in the sports section, as any regular there can attest: username AlzheimersLine, since i regularly placed big bets and was quite daring over the Euros and Wimbledon. I made some decent profits, and currently have a balance of around $200k.

3 days ago Stake froze my account with the following email :
Hello,

We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.

Can you complete the KYC process by sending us a picture of your ID and a picture of you holding that ID and a piece of paper with your username and today's date? Please provide those documents within the next 24 hours.

Regards,
Stake


To which I responded 2 hours later with exactly what they asked - and I'm Swedish so no issues there.

After not hearing back for over 12 hours, I asked whats going on and was told :
Apologies for having to wait a bit for a reply but the integrity team is not working 24/7 like our live support.

Thank you for sending the required documents, we will get back to you as soon as the investigation is finished.


It is now 36 hours since this last reply. And now they just removed my ability to even chat. All i can do is login and place bets.
Not only that, but now, since causing a bit of a commotion in chat, mentioning that my account is frozen and obviously people arent happy as its pretty clear i deserve my winnings as theyre big bets at big games, and people arent happy... So now, my chat privileges have been revoked.

Attempts to contact VIP manager steve are stonewalled by a response that he can not help frozen accounts, and Live chat says its not their department and they cant do anything.

I even contacted Eddie by telegram, and noticed he read it and ignored.
Here is screenshot showing my balance and recent deposit history.
https://ibb.co/BwTFWtH
And a small selection of my Bet IDs as proof: sport:12039804  sport:12006422  sport:11985610  sport:11969942

[1715577320]

1715577320

[1715577320]

1715577320

[1715577320]

1715577320

[1715577320]

1715577320

[acroman08]

These things usually take time. I've seen a lot of complaints/scam accusation like this where the accuser sent their information to the gambling site when it was requested. majority of them took at least a week or more before the gambling site released their fund when their team didn't find anything that violates their TOS. all you can do at the moment is to wait until they have done their investigation and contacted you again. but if you want, you can always bring this up to their license provider.

[notblox1]

That is serious stuff and so far I didn't notice many people complaining on Stake, and I was using them without problem, but they probably need more time to double check if everything is ok.
Blocking someone from chat is not good, but I would suggest waiting one more day and you can move this topic to Scam Accusations board in this forum.
DT members will give them negative feedback if this is not resolved soon, and we may help speed up things:
https://bitcointalk.org/index.php?board=83.0

[Ryker1]

^[snip]
That is serious stuff and so far I didn't notice many people complaining on Stake..

Well, there are a few but most commonly it was resolved after a few days.
This is interesting now why there is no explanation they ignored you and clocking on the chat, there is something not good there and I hope their team will resolve the issue as soon as possible. By the way -- have you read the TOS? perhaps, there could be a possibility that you are violating such a rule and they freeze your account. I suggest keeping in touch with them or post on their ANN thread with this issue.

[Vaskiy]

^[snip]
That is serious stuff and so far I didn't notice many people complaining on Stake..

Well, there are a few but most commonly it was resolved after a few days.
This is interesting now why there is no explanation they ignored you and clocking on the chat, there is something not good there and I hope their team will resolve the issue as soon as possible. By the way -- have you read the TOS? perhaps, there could be a possibility that you are violating such a rule and they freeze your account. I suggest keeping in touch with them or post on their ANN thread with this issue.

Nothing to worry, Stake will surely make a conclusion resolving the issue. What OP facing at the moment truly a big disturbance to the mind, because the fund he has been talking about is quite big and with this much money one can lead his entire life in a third world country. Importantly Stake is one among the trusted platform and hasn't got any accusations against it. There'll be small lag in the chat support and don't worry for it.

[dothebeats]

They are a huge gambling platform, and a pretty popular one, too. Since you've made this issue public, they will surely get things done to clear their names off of this and ensure that you will get your winnings without any further issues. The thing I'm not really sure of is why would they suspect you of having multiple accounts only now that you've reached quite a considerable sum as your winnings? Anyway, these issues usually get resolved within a week, so perhaps give them time and ask for updates every 24 hours. $181k is not a joke amount.

[BIN-BIN]

Just give them some more time stake is known for their credibility for almost a year of the platform’s existence now. Since you have provided them with the required documents, just be patient and wait for them to respond with whatever the outcome then you know the next action to take to claim your funds to be realized.

[nelson4lov]

They are a huge gambling platform, and a pretty popular one, too. Since you've made this issue public, they will surely get things done to clear their names off of this and ensure that you will get your winnings without any further issues. The thing I'm not really sure of is why would they suspect you of having multiple accounts only now that you've reached quite a considerable sum as your winnings? Anyway, these issues usually get resolved within a week, so perhaps give them time and ask for updates every 24 hours. $181k is not a joke amount.

If everything checks out, he should be allowed to withdraw his money. About your question, casino and bookmakers often performs a check like this when the amount in question is a big amount. I think they do this to ensure that they're paying out money won legitimately. That's why we see stake requesting for KYC and doing extensive checks to ensure that. Once that is done, I expect him to regain access to his account with all access pass to withdraw his money. During Stake's time in the business, they haven't done anything to taint their reputation. I don't see them doing that at this time.

[janggernaut]

Since you have submitted your KYC, just wait it until 72 hours or 3 days for them to check your KYC. I know you hsve huge balance on there, but as long as you didn't create multiple accounts which they concerned, you should be fine

[Maasdamer]

Yes the KYC department of stake is terrible.

I once had the same problem. They didnt reply for at least 5 days. Regular support doesnt give a fuck...

Even after passing ID KYC maybe then they want "proof of funds". I always wonder how to do that.

Good luck getting your money, I hate to read stories like that!

[bitterguy28]

^[snip]
That is serious stuff and so far I didn't notice many people complaining on Stake..

Well, there are a few but most commonly it was resolved after a few days.
This is interesting now why there is no explanation they ignored you and clocking on the chat, there is something not good there and I hope their team will resolve the issue as soon as possible. By the way -- have you read the TOS? perhaps, there could be a possibility that you are violating such a rule and they freeze your account. I suggest keeping in touch with them or post on their ANN thread with this issue.

Nothing to worry, Stake will surely make a conclusion resolving the issue. What OP facing at the moment truly a big disturbance to the mind, because the fund he has been talking about is quite big and with this much money one can lead his entire life in a third world country. Importantly Stake is one among the trusted platform and hasn't got any accusations against it.

Lol there are accusations filed against stake and this is normal in gambling site so don't claim as there are zero complaints.

There'll be small lag in the chat support and don't worry for it.

LAG? lol he was Blocked in Chat you can't call this LAG .. and besides post things that will help the case be solved and don't  bring wrong interpretation as you are wearing "STAKE.COM" signature.

[rhomelmabini]

Never gets old but I guess this may take much time than normal, I believe they are still a trusted and reputed site. If you provided what they asked then I guess they'd comply to respond for it, I know the frustration and it's not a small amount but it seems they need a proactive customer service support and pretty bizarre they are a huge site yet they can't afford a 24/7 service, just an opinion.

[Nrcewker]

Op if you haven’t done anything suspicious or anything that violates Stake’s terms and conditions then you are good to get your money.
Normally with this much big amount almost all the site has security devices which triggers to review manually.
And as we can see the support agent also said that they are not 24/7 active now, so you too please wait for some time.
Stake has been here from very long and has very reputable owners. If you are legit in your work, then definitely you will be paid.
If you want to fasten the process, shoot a DM to Stunna here in the forum ( https://bitcointalk.org/index.php?action=profile;u=81292 ) , she might help you as soon as possible.
And yes keep us updated about the status of your case now.

[Chato1977]

Sorry but do i miss something here? why you are being banned from the Chat ? are you possessively asking ? or have you annoyed the admin thats why they do this action?

because if not then Stake has something to explain here as they are preventing you from asking and so the other players will not find their site questionable.

but lets see after 3 days or 72 hours and bump this accusation and file a formal complaints against them if not giving a update.

[batako]

It is now 36 hours since this last reply. And now they just removed my ability to even chat. All i can do is login and place bets.

That looks weird for me. Why do they still allow you to play even though they already have the assumption that you are breaking their rules. Its so absurd tho. You wont get a trouble with them if you lost your money but otherwise. 

[rhomelmabini]

Op if you haven’t done anything suspicious or anything that violates Stake’s terms and conditions then you are good to get your money.

It's stated above that he does multi accounting which OP denies and this kind of process takes time. It's just a good thing he complied immediately, it's still a uncertain but I hope the best for OP since 180k bucks isn't just a minor amount.

If you want to fasten the process, shoot a DM to Stunna here in the forum ( https://bitcointalk.org/index.php?action=profile;u=81292

Best if he post it on their Ann thread too: https://bitcointalk.org/index.php?topic=2072589.0

[jpcfan]

think maybe stunna should step back in and run stake like he did with PD

[Twinkledoe]

Op if you haven’t done anything suspicious or anything that violates Stake’s terms and conditions then you are good to get your money.

It's stated above that he does multi accounting which OP denies and this kind of process takes time. It's just a good thing he complied immediately, it's still a uncertain but I hope the best for OP since 180k bucks isn't just a minor amount.

If you want to fasten the process, shoot a DM to Stunna here in the forum ( https://bitcointalk.org/index.php?action=profile;u=81292

Best if he post it on their Ann thread too: https://bitcointalk.org/index.php?topic=2072589.0

If he feels he didn't violate any of their terms and conditions and complied immediately what was asked, then, I guess, no need to worry. Stake is a reputable casino here and they won't ruin their reputation by this situation The amount is a considerable one, maybe the reason why it was flagged down. Hope to hear the OP in the next coming days about the update of the situation.

Also, in case, this should be under the Scam Accusations board not on this board.

[Golgoth]

Op if you haven’t done anything suspicious or anything that violates Stake’s terms and conditions then you are good to get your money.

It's stated above that he does multi accounting which OP denies and this kind of process takes time. It's just a good thing he complied immediately, it's still a uncertain but I hope the best for OP since 180k bucks isn't just a minor amount.

If you want to fasten the process, shoot a DM to Stunna here in the forum ( https://bitcointalk.org/index.php?action=profile;u=81292

Best if he post it on their Ann thread too: https://bitcointalk.org/index.php?topic=2072589.0

If he feels he didn't violate any of their terms and conditions and complied immediately what was asked, then, I guess, no need to worry. Stake is a reputable casino here and they won't ruin their reputation by this situation The amount is a considerable one, maybe the reason why it was flagged down. Hope to hear the OP in the next coming days about the update of the situation.

Also, in case, this should be under the Scam Accusations board not on this board.

No need to worry? Stake is a reputable casino? You hope to "hear the OP in the next coming days about the update of the situation" ?
Is it a joke or you are a scammer advocate???  
AlzheimersSports has been banned from their chat with no explanation, he's waiting since 4 days while having $200 000 stolen by them, the only reply they gave him is we are "not working 24/7" and you're requesting updates from the OP?
You think there are not enough scams in the crypto gambling industry?
Scammer advocates and bootlickers like you should be banned from BTCT, they are noxious, I'm going to tag you.

[AlzheimersSports]

Op if you haven’t done anything suspicious or anything that violates Stake’s terms and conditions then you are good to get your money.

It's stated above that he does multi accounting which OP denies and this kind of process takes time. It's just a good thing he complied immediately, it's still a uncertain but I hope the best for OP since 180k bucks isn't just a minor amount.

If you want to fasten the process, shoot a DM to Stunna here in the forum ( https://bitcointalk.org/index.php?action=profile;u=81292

Best if he post it on their Ann thread too: https://bitcointalk.org/index.php?topic=2072589.0

If he feels he didn't violate any of their terms and conditions and complied immediately what was asked, then, I guess, no need to worry. Stake is a reputable casino here and they won't ruin their reputation by this situation The amount is a considerable one, maybe the reason why it was flagged down. Hope to hear the OP in the next coming days about the update of the situation.

Also, in case, this should be under the Scam Accusations board not on this board.

No need to worry? Stake is a reputable casino? You hope to "hear the OP in the next coming days about the update of the situation" ?
Is it a joke or you are a scammer advocate???  
AlzheimersSports has been banned from their chat with no explanation, he's waiting since 4 days while having 200 000$ stolen by them, the only reply they gave him is we are "not working 24/7" and you're requesting updates from the OP?
You think there is not enough scams in the crypto gambling industry?
Scammer advocates and bootlickers like you should be banned from BTCT, they are noxious, I'm going to tag you.

hope not the thread begins arguments, but of course yes any update I will post here.
Meanwhile, my thoughts about the situation get worse as the communication from stake has become zero. Since blocking my access to chat, they have not replied to my most recent email and now I am sitting thinking, wow to myself, I trusted this company, which has no phone number or physical office, with so much of my money - I am blaming myself for being stupid right now.

Given the lack of communication and treatment of (actually I was and am a great customer, depositing and wagering large amounts) myself, is a huge surprise, and i'm almost surprised that I can actually still login and place bets given they don't allow me to withdraw or communicate with me. It really feels like they just want me to get mad and lose all my funds betting so they have a free pass.