Gambling ombudsman - do you feel protected?

[mindrust]

Gambling ombudsman sounds good if they will play it fair and square, because there is a chance that they would always go for the gambling site or casinos instead of protecting the players because of money and power, if that's the case, then what's the point of having a Gambling ombudsman.
Therefore I don't think it's needed, because a good gambling sites and casinos will surely give you a good service for you to stick on their platform.

I don't see the good sides of this idea, even in an ideal case. What is the point of inventing an additional official for a particular industry? There are already services that should solve all problems and punish fraudsters - the police, the prosecutor's office, the court, etc. Maybe it’s worth making them work better than coming up with new positions?

It is likely that the police won't give a damn about your losses on a foreign casino that uses bitcoins. I agree in spirit, they should listen to you and solve the problem you are facing because you are paying their salaries with your taxes but then on the other hand there are too many of those fools that get scammed every day. You can't expect the limited police force to help every damn retard there is.

You can't protect people from their own stupidity.

I think people need more and better schools instead of more police.

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[KTChampions]

I don't see the good sides of this idea, even in an ideal case. What is the point of inventing an additional official for a particular industry? There are already services that should solve all problems and punish fraudsters - the police, the prosecutor's office, the court, etc. Maybe it’s worth making them work better than coming up with new positions?

It is likely that the police won't give a damn about your losses on a foreign casino that uses bitcoins. I agree in spirit, they should listen to you and solve the problem you are facing because you are paying their salaries with your taxes but then on the other hand there are too many of those fools that get scammed every day. You can't expect the limited police force to help every damn retard there is.

You can't protect people from their own stupidity.

I think people need more and better schools instead of more police.

On the one hand, I agree with you - especially if we are talking about crypto and assume complete decentralization (at least ideally) and everyone is responsible for their decisions.
But it is a good idea to make the existing police work in case of any problems (and not only in the field of gambling). For example, I recently searched for ASICs and was surprised to find many fake sites that are clearly engaged in fraud (they allegedly sell ASICs at a price of 10-15% from the real one), I see no reason why the police would not be involved in serching such frauds.

[KennyR]

Gambling ombudsman sounds good if they will play it fair and square, because there is a chance that they would always go for the gambling site or casinos instead of protecting the players because of money and power, if that's the case, then what's the point of having a Gambling ombudsman.
Therefore I don't think it's needed, because a good gambling sites and casinos will surely give you a good service for you to stick on their platform.

I don't see the good sides of this idea, even in an ideal case. What is the point of inventing an additional official for a particular industry? There are already services that should solve all problems and punish fraudsters - the police, the prosecutor's office, the court, etc. Maybe it’s worth making them work better than coming up with new positions?

It is likely that the police won't give a damn about your losses on a foreign casino that uses bitcoins. I agree in spirit, they should listen to you and solve the problem you are facing because you are paying their salaries with your taxes but then on the other hand there are too many of those fools that get scammed every day. You can't expect the limited police force to help every damn retard there is.

You can't protect people from their own stupidity.

I think people need more and better schools instead of more police.

Even now educated people are easily getting scammed. In real-time myself experienced an incident. It is something like gambling. A well educated and retired employee was contacted by a well known person. He has said for $1000 you pay in advance we'll pay $10000 in a month. This way out of belief and trust over the person he had given $20000. Days passed nothing came back. Finally understood he had made fool of him. Now he is in a situation unable to complaint/contact police, because he don't have any document to state he gave money to him. Another thing if he go complaint, then the incident will come to light. This will create bad image to this person, because he had got good name in the society.

Now lost is lost forever, so better is to have prior understanding and analysis before depositing. Education is must along with the real life examples. Only then people will try to stand away from scam approaches.

[iv4n]

Even now educated people are easily getting scammed. In real-time myself experienced an incident. It is something like gambling. A well educated and retired employee was contacted by a well known person. He has said for $1000 you pay in advance we'll pay $10000 in a month. This way out of belief and trust over the person he had given $20000. Days passed nothing came back. Finally understood he had made fool of him. Now he is in a situation unable to complaint/contact police, because he don't have any document to state he gave money to him. Another thing if he go complaint, then the incident will come to light. This will create bad image to this person, because he had got good name in the society.

Now lost is lost forever, so better is to have prior understanding and analysis before depositing. Education is must along with the real life examples. Only then people will try to stand away from scam approaches.

Mindtrust explained:

You can't protect people from their own stupidity.

So someone said give me $1k and I will give $10k in a month!!! x10 in a month without any explanation?! I would say that something is wrong with this educational system, and for sure something is wrong with this "well-known, educated person from this story"!

Here on the forum, you learn that pretty quickly if it sounds too good it's a big red flag, be extra careful if you plan to try it, or even better just move away!

Like KTCChampions I don't see any good sides of this idea, just another office... maybe the current institutions should try to do a better job, they are paid for that! But I don't see that happening either, at least in my country!

[traderethereum]

It will need to prepare many things before that ombudsman can start.
Listening to the customer's problem will be the most thing that will not be easy as they need to write on the note what is happening to them and start investigating the casino.
Maybe we can wait for more to see if that ombudsman can work with the right to attract attention from the others to have an ombudsman too.
I think that can help both sides, the gambler and the casino, so with the ombudsman organization available in that country, it can control the number of addicted people to gambling.

Uh I agree with it helping the casino and the gambler, but not on the side of addiction. The system isn't easy to implement since they need a LOT of personnel to respond to the complaints made. Some may be trolls, some may be legitimate, but since it asks about the "fairness" of the casino, then they need an actual person to address the problems. A single team is NOT enough for them to actually respond. Maybe make a periodic checking of systems that casino use might actually be better tbh.

If that is about the addiction, that will depend on how that person or gambler reacts to his addiction.
That ombudsman can help the gambler who has a problem with the casino but that will only if the gambler is not making a mistake and the casino did that.
But maybe after that system is run, many complaints will be on their desk and need to be solved one by one and will need more resources to help that organization solve every case.
It is still a long journey before the government can approve that system and I think that will need awareness from the gambler itself because, at some point, they need to be responsible with their money.

[Reatim]

That's what every gambler wish and wants, to play in a safe environment let's admit it some gambling sites are not playing it right and let the players suffer if they win huge money and unknowingly break rules if they have something like this in place, they can play with a peaceful mind and won't mind playing longer hours and adding more money to their bankroll, but of course, this so-called gambling ombudsman should play it fair, this is a tax-paying company and they are employing people and generating jobs.
There should be implementing rules that will satisfy both parties.

We have learn that most gambling sites are not really that completely truthful , Yeah they are saving their names but in the end there will always a issue and claims from players that is not satisfied with their service.
But the question is , Will this Ombudsman will really serve the gamblers that affected or will sooner become corrupt and will only take bags the bribed from gambling site that is in question?
if we assure the Public/gamblers about their credibility then Yeah we will be very happy but if this will only act as Mediator and in the end will tursns against the victim, then lets forget the idea at all.

That's the problem in most countries. Even if they have government officials that supposedly protect the players, sometimes they end up protecting the casino itself because of bribery. Corruption is not new in this industry. There's always individual that will be attracted by bribed money. So what you can do as a player, is just to look after yourself. Make sure you are not violating their terms, so you will prevent any trouble.

remember that in areas were money is the main product? expect corruption and bribery here and there, because this even the bread and butter of government officials and  authority .
because how can they deny the offer when it costs more than 10x of their monthly salaries?
and also if you did not comply and support then surely you will be out of service soon because even higher ups are receiving  under the table from lobbyist .

[peter0425]

Gambling ombudsman sounds good if they will play it fair and square, because there is a chance that they would always go for the gambling site or casinos instead of protecting the players because of money and power, if that's the case, then what's the point of having a Gambling ombudsman.
Therefore I don't think it's needed, because a good gambling sites and casinos will surely give you a good service for you to stick on their platform.

Sad  but reality right? tons of money are involve in this and the gambling operator can offer amount that simple Ombudsman cannot resist lol.

[mindrust]

Even now educated people are easily getting scammed. In real-time myself experienced an incident.

Getting scammed because of your greed is one thing, (I also experienced something like this and that means you (and I) was stupid at that time)

Getting scammed by a bank or some other well known company is another thing.

Example 1: You did your research, you bought a used car from a very well used car seller that has the best reputation in town but the car wasn't like he described. There was a major flaw and the seller doesn't acknowledge the problem. That's a scam.

Example 2: You put your life savings on a crypto exchange that is beyond the reach of your country's law enforcement and you lost everything because the exchange went "poof". That's greed and stupidity.

[Obito]

I'm a gambler and if they can give me protection from being cheated from casinos and gambling sites I'm playing that will bring confidence to the casinos I'm playing online and offline, let's admit it, there are many complaints about gambling casinos online and offline about being shortchanged, an ombudsman will see to it that I will get a fair ruling if I file a complaint.

Exactly, plus it can also help the business itself to flourish because the competitors that won't comply would probably end up with a failure in operation which leads to them closing and their clients finding another casino to satisfy their gambling thrills. But we also have to be smart, security should start individually so as to further strengthen the protection.

[Poker Player]

Gambling ombudsman sounds good if they will play it fair and square, because there is a chance that they would always go for the gambling site or casinos instead of protecting the players because of money and power, if that's the case, then what's the point of having a Gambling ombudsman.
Therefore I don't think it's needed, because a good gambling sites and casinos will surely give you a good service for you to stick on their platform.

Sad  but reality right? tons of money are involve in this and the gambling operator can offer amount that simple Ombudsman cannot resist lol.

Besides, an Ombudsman does not usually have much power. It is not like a judge or a minister. I don't know exactly how it will be in the UK but it is an administrative figure that receives complaints and processes them, then reporting to Parliament or political representatives. It may improve things somewhat but if there is abuse, it will not eliminate it 100%.

Another thing is, as mentioned, crypto houses that operate with licenses in tax havens and operate in the UK illegally. There as they do not block access from the UK, which I understand would depend on the police on the orders of the judges, the Ombudsman has little to do. I don't think there are many people foolish enough to file a complaint about a crypto casino confessing that he has been gambling illegally in the UK.

[kotajikikox]

I'm a gambler and if they can give me protection from being cheated from casinos and gambling sites I'm playing that will bring confidence to the casinos I'm playing online and offline, let's admit it, there are many complaints about gambling casinos online and offline about being shortchanged, an ombudsman will see to it that I will get a fair ruling if I file a complaint.

If the said ombudsman is truthful to his work then yeah let me support your post mate, because like you i wanted a support and security in all the gambling site i am playing. not mentioning the real casino that is also having issues nowadays.
but if this section will only be used to make gambling world looks fair but underneath is only making fool of gamblers? then let them go to hell and lets forget about this called ombudsman thing because this will only support the gambling magnet and not the players in reality.

[madnessteat]

Gambling regulation has both positive and negative sides. As a supporter of anonymity I am not very interested in sharing my personal information with a casino or KYC provider just because I wanted to play some slots or poker. So I am more likely to give up any protection in favor of anonymity.

[worle1bm]

A coin will always have two sides as this regulated protection might provide cover to the gamblers if they have been cheated or been victim of fraud they can have some sort of guarantee that their funds are safe and they will get it if they submit report with valid proofs and some regulatory body intervention.But you might need to disclose all the information and they might have certain tax implications for the same.The annoymous players won't like it and they can have some issues with it.But still if their are regulations it can provide players freedom to gamble also.

[Kelvinid]

For gamblers like me who do not gamble a lot, or risk a lot of money in gambling, this is not anymore necessary I feel that a regulated gambling industry will only eliminate the excitement, and it's even risky to submit for the KYC and let the government know that you are gambling.

Crypto casinos are popular because they are less regulated and gamblers like me get more entertainment than in fiat casinos where the government may anytime check your transactions.

[ralle14]

A coin will always have two sides as this regulated protection might provide cover to the gamblers if they have been cheated or been victim of fraud they can have some sort of guarantee that their funds are safe and they will get it if they submit report with valid proofs and some regulatory body intervention.But you might need to disclose all the information and they might have certain tax implications for the same.The annoymous players won't like it and they can have some issues with it.But still if their are regulations it can provide players freedom to gamble also.

I think those type of cases rarely happen between physical casinos since they have to undergo certain inspections and follow some guidelines the last thing they want to do is to make mistakes knowing it could put their business in danger. As long as you pick the right casinos and understand some of the rules they have then you shouldn't be having issues with your gambling activities. Having an extra layer of security is nice but I have to agree with the others an ombudsman isn't really needed I mean it's great if they could escalate some issues but imo it won't have that much impact since casinos have their own reasons whenever something goes wrong.

[el kaka22]

I feel quite safe because I do not gamble in new places that can turn out to be bad places. I have gambled in places we all know and love which means that I am doing fine and will probably keep doing fine as well. I have to say that if you are afraid of depositing money into a place, then you should probably not deposit money into that place.

Since this is not the topic of one casino I can give names, when you are gambling in the places like stake, sportsbet.io, freebitcoin, bustabit and few others like that you know that nothing will happen to your money which is why you do not have to worry about anything at all. I personally believe that we are doing fine by playing there. However if you insist on putting your money in some other place then you are going to have face the fact that there is a chance you could be scammed in that new place.

[dothebeats]

Should this be implemented on my country, I would be okay with it, though I must still observe due diligence so that I won't have to subject myself in the long and grueling process of awaiting verdict from such kinds of commissions or legal entities installed by the government for consumer safety. Though knowing that I don't change gambling platforms often, I think this wouldn't really matter much to me as a gambler, but it's still a relief to know that such commissions, persons, etc. exist to help with any complications they may be when it comes to the platform.

This will also aid those people looking to gamble on other places to assess and review them before depositing money and making their first bet.

[LUCKMCFLY]

As users of gambling sites, we have to be careful and do our own research before committing our funds to a site. But no matter how much you dig around there is always a chance of being scammed or at least not being treated right by a service. I just read this article below on the need to have some short of protection or even a self regulation. Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

https://sbcnews.co.uk/europe/uk/2021/07/23/richard-hayler-ibas-the-ombudsman-from-abstract-concept-to-a-workable-reality/

He is right, many times we do not know whether to trust us or not, usually when they are casinos that take time just checking the reputation that has been marked by the members of the forum is enough for me, however here in the article they say something very interesting that I quote :

Where that falls down is that the Commission does not investigate individual complaints and issue decisions on each. It uses complaints to guide its regulatory investigations but it never says “this person was treated unfairly and they should receive redress”. Taking a complaint to the Gambling Commission is unlikely to give any sense of closure to the complainant.

https://sbcnews.co.uk/europe/uk/2021/07/23/richard-hayler-ibas-the-ombudsman-from-abstract-concept-to-a-workable-reality/

The cases of people in particular should be taken into account, sometimes they do not give the required importance to special cases, I think this is where everything lies, and therefore at least in the forum when it comes to scammers here they are put in evidence.

[buwaytress]

Have never felt protected in all my years of gambling online, to be honest, but then I never really put a lot of money down at unregulated casinos, (okay, except crypto dice and bankroll investments, but I've been pretty fortunate to never have been scammed).

Previous to crypto, I was using cards to deposit online so I always felt safe -- cards you just tell the bank what went wrong, and they always refund you, so I guess that's relying on consumer credit protection. And again here, I've never been scammed.

Sunday gambler of course, with hardly enough sums to raise eyebrows, so don't know if that's part of the reason?

The idea of a regulated mediator sounds cool. But please not game-protect style.

[RealMalatesta]

So someone said give me $1k and I will give $10k in a month!!! x10 in a month without any explanation?! I would say that something is wrong with this educational system, and for sure something is wrong with this "well-known, educated person from this story"!

Here on the forum, you learn that pretty quickly if it sounds too good it's a big red flag, be extra careful if you plan to try it, or even better just move away!

Like KTCChampions I don't see any good sides of this idea, just another office... maybe the current institutions should try to do a better job, they are paid for that! But I don't see that happening either, at least in my country!

I do believe that to be true almost all the time. If something is too good to be true then it is usually not true at all. I do believe that we should be focusing on what WE can do and not what others can do for us, that is a lot better approach to making money. I understand that 10x deal sounds very good for some people but most likely outcome will be losing all of your money anyway.

I feel like chat part of any casino is the worst part, you will see all kinds of people, racist people, bigotry, swear words, scammers and many things like that because there is no legal action on it anyway, so when you say bad things or try to scam people the worst you can get is a ban, and then you will end up with a good result anyway in the long run because you can start another account and try it again as well, which means eventually you will get one in your hooks.