Gambling ombudsman - do you feel protected?

[paxmao]

As users of gambling sites, we have to be careful and do our own research before committing our funds to a site. But no matter how much you dig around there is always a chance of being scammed or at least not being treated right by a service. I just read this article below on the need to have some short of protection or even a self regulation. Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

https://sbcnews.co.uk/europe/uk/2021/07/23/richard-hayler-ibas-the-ombudsman-from-abstract-concept-to-a-workable-reality/

[Viscore]

Wow! does it mean the government will have to create an agency to focus on gambling only?

I think the current system is safe, as long as the casino or the business is regulated, the government can monitor them to comply with the rules and if they commit crime by scamming gamblers, they should face jail time as the authorities will be after them.

[Pmalek]

I think this gambling ombudsman will focus on casinos and betting shops regulated by the UK Gambling Commission. As we know, most of the crypto casinos are licensed in Curacao and the majority of them restrict citizens from the United Kingdom. You need a UK gambling license and perform strict KYC/AML checks to operate on British soil. I don't see this being a major concern for crypto gamblers since many platforms aren't properly regulated anyways.   

[michellee]

The idea of a gambling ombudsman is good for a gambler to claim if the casino is doing something wrong and break their own rules. Maybe the ombudsman can be funded by the tax from the other business or even from the gambling industry itself. But many things need to be prepared because most gamblers make their own mistakes by using more money to gamble so that the gambler can blame the casino because of this behavior.

The claim can work if the casino scams the gambler, but if the gambler cheats on the casino, they can not claim it the casino mistake.

[Ziskinberg]

This would make the other party happy, while the other party sad.

What I mean is, if the gambling industry will be this regulated, some gamblers will not gamble anymore, submitting their KYC information is already a loss of privacy, so they'll rather look for a casino with fewer requirements, however, it will also be risky and I think they'll understand it so they take the risk.

If there's a Gambling ombudsman, it will give added protection to gamblers who are not hiding anything, usually, these are gamblers that risk big money and they really need protection that they'll not be scam by a casino.

[Kong Hey Pakboy]

Of course I would play more if I know that I could contest a claim when I am done wrong but that contesting should be fair for both sides. Plus, with a gambling ombudsman you can be sure that as a customer, you can't be screwed over by the business.

[goinmerry]

Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

That's a benefit that you won't see anywhere else so I like to grab one lol.

Not just confident but I feel more relax and comfortable when doing gambling as if there's something wrong with the service, users are protected by the law. It will lessen the chance of having unprofessional gambling operators while at the same time, only honest, kind, and good casinos will remain operating.

[Yogee]

...Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

I expect more members to say an ombudsan is not necessary in crypto gambling market since majority of the community doesn't really care about the license. They feel confident to play as long as the platform has built a good reputation and doesn't have many restrictions just like what Ziskinberg said.

[Alisha-k]

I should be a good news for gamblers residing in UK because this would only have effects in casinos and gambling sites present in the United kingdom and not for the entire gambling sites scattered across the world. But it's a nice kick off I wish other countries follows suit. Gamblers needs to be protected from some self centered and unregulated gambling and casinos sites.

[crzy]

I should be a good news for gamblers residing in UK because this would only have effects in casinos and gambling sites present in the United kingdom and not for the entire gambling sites scattered across the world. But it's a nice kick off I wish other countries follows suit. Gamblers needs to be protected from some self centered and unregulated gambling and casinos sites.

It’s always good to be protected, and with the assurance from the government at least the gambler will have a confidence. Though its hard to know the irregularities online especially if you are not into numbers, mostly you’ll see those irregularities on the casinos when you experienced it on hand. Gamblers should always fee protected so they can enjoy and continue playing, that’s the trust should every casinos work on.

[tulusikhlas]

Asking and digging for information about gambling sites needs to be done. Although sometimes we will really bother asking who and which sites guarantee that your money is completely safe and under control.
Gamblers may be on strike for a while. However, they can't control the emotions that have become a routine gambling habit and are stopped by the proliferation of various self-regulations against all the clients at the Casino who complain about the frequent occurrence of fraud.

[Fortify]

As users of gambling sites, we have to be careful and do our own research before committing our funds to a site. But no matter how much you dig around there is always a chance of being scammed or at least not being treated right by a service. I just read this article below on the need to have some short of protection or even a self regulation. Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

https://sbcnews.co.uk/europe/uk/2021/07/23/richard-hayler-ibas-the-ombudsman-from-abstract-concept-to-a-workable-reality/

As long as it is structured properly and the gambling institutions fear the repercussions from having any complaints escalated to the ombudsman then it can definitely be a useful service. If you look at the financial services ombudsman, if I recall correctly there is an upfront fee of £500 any time a complaint gets filed with them - so it is definitely in the interests of any financial institution to aim to resolve any complaints and keep the customer happy, because that is the minimum price it'll cost them before a government backed official gets involved and adjudicates. It actually works quite well in the majority of circumstances, however gambling institutions have a habit of playing the offshore game which can assist them at avoiding regulation and put on-shore casino companies at a bit of a disadvantage in such circumstances.

[Fatunad]

As users of gambling sites, we have to be careful and do our own research before committing our funds to a site. But no matter how much you dig around there is always a chance of being scammed or at least not being treated right by a service. I just read this article below on the need to have some short of protection or even a self regulation. Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

For physical casinos then this would be applicable or had been already been imposed or integrated since these businesses are regulated and licensed which means you do really have the chance for some compensation or refund of funds in case if there are some scams that do happen but its not an assurance though but talking about crypto?  Its really hard for it to be applied since of that anonymity where
every owner could really ran away users funds without even being traced and thats why some people do really mind off about licenses but its not a guaranteed thing
but at least you could really presume that there might be some chances.

[TimeTeller]

As users of gambling sites, we have to be careful and do our own research before committing our funds to a site. But no matter how much you dig around there is always a chance of being scammed or at least not being treated right by a service. I just read this article below on the need to have some short of protection or even a self regulation. Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

For physical casinos then this would be applicable or had been already been imposed or integrated since these businesses are regulated and licensed which means you do really have the chance for some compensation or refund of funds in case if there are some scams that do happen but its not an assurance though but talking about crypto?  Its really hard for it to be applied since of that anonymity where
every owner could really ran away users funds without even being traced and thats why some people do really mind off about licenses but its not a guaranteed thing
but at least you could really presume that there might be some chances.

When it comes to crypto casinos in particular, it is always better to play on reputable casinos known to this forum.
But would be hard for newbies that don't know about this forum, because usually a lot of outsiders are being victimized because they don't know who to trust when it comes to online casinos.
It is easy if it is physical casino, because more than likely their business is legal and it is under the jurisdiction of the government.
But if you are a user of this forum, you can always get support even from the known users here when you get scammed from one of the sites who has their thread here.
So for me, if you will stick to the casinos found here, and are known reputable sites, I believe you are somehow already protected from potential scamming.

[just_Alice]

Well, I don’t know what about others, but I’d feel safer knowing that there’s an official representative that deals with gambling issues.

Provably fair works, there’s no doubt in that, but the casinos themselves can be fishy, playing around with TOS and freezing accounts, we all know that happens, and license doesn’t change anything, it doesn’t guarantee safety and upholding the rights when needed. Ombudsman, on the other hand, could be a different story.

However, gamblers will stand before a certain dilemma. Seeing that ombudsman, obviously, will only process claims from official organizations, those interested in such form of help would have to switch from illegal to legal casinos, and the latter can be not as entertaining and attractive, plus most customers are used to certain casinos already. Plus, afaik legal casinos often impose taxes on winnings.

So what will most people choose then: comfort and zero taxes or safety?

[Wexnident]

Well it's a nice intro to regulating casinos, as well as listening to customers so that casinos are more well regulated, but at the same time, the system CAN be abused by opposing casinos or heck, even troll ones at that, so as long as they're able to manage that, then it's perfectly possible for them to implement it. Casinos would have a harder time in trying to take advantage of their customers, and scammer ones would easily be filtered out since they'd have stricter checks imo when they implement this. It's a plus on our side, not really a minus on the casino side if they do their job properly.

[traderethereum]

Well it's a nice intro to regulating casinos, as well as listening to customers so that casinos are more well regulated, but at the same time, the system CAN be abused by opposing casinos or heck, even troll ones at that, so as long as they're able to manage that, then it's perfectly possible for them to implement it. Casinos would have a harder time in trying to take advantage of their customers, and scammer ones would easily be filtered out since they'd have stricter checks imo when they implement this. It's a plus on our side, not really a minus on the casino side if they do their job properly.

It will need to prepare many things before that ombudsman can start.
Listening to the customer's problem will be the most thing that will not be easy as they need to write on the note what is happening to them and start investigating the casino.
Maybe we can wait for more to see if that ombudsman can work with the right to attract attention from the others to have an ombudsman too.
I think that can help both sides, the gambler and the casino, so with the ombudsman organization available in that country, it can control the number of addicted people to gambling.

[goaldigger]

You'll only feel the protection if you already experience some problem on a site that you are using and so far, all my problems are being solve by their support.

Those regulators are worth it, that's why most of the casinos are working with then and complying with the rules and regulations because if they didn't follow such regulations, they might face a closure of their business. Customers should always feel that protection, and a site should do everything to provide that good services for them to grow as well.

[AicecreaME]

Gambling ombudsman sounds good if they will play it fair and square, because there is a chance that they would always go for the gambling site or casinos instead of protecting the players because of money and power, if that's the case, then what's the point of having a Gambling ombudsman.
Therefore I don't think it's needed, because a good gambling sites and casinos will surely give you a good service for you to stick on their platform.

[mindrust]

As users of gambling sites, we have to be careful and do our own research before committing our funds to a site. But no matter how much you dig around there is always a chance of being scammed or at least not being treated right by a service. I just read this article below on the need to have some short of protection or even a self regulation. Would you say that you would play more confidently if you knew that you can potentially have a claim if you think something is not right with the system or the decisions? How would that protection look like for you?

https://sbcnews.co.uk/europe/uk/2021/07/23/richard-hayler-ibas-the-ombudsman-from-abstract-concept-to-a-workable-reality/

You can protect yourself by adjusting your risk levels properly. If you are sending huge amounts to an online casino, even thought if the casino has good reputation, you are taking big risk by doing so. Why take unnecessary risks while you can avoid this whole thing altogether in the first place?

More regulation would only mean more expenses for the casino and the player will pay for those expenses one way or another.