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[timerland]

register here, win money they want to KYC , when i send documents they  say for me need 3 days for verification , i wait 3 days no have answer, contact to chat and they say we need 30 days more for verification your account, i win money here and cant withdraw. ITS ALL.

This is definitely shady.

They should not take this long just to process a withdrawal and any casino that claims this to be the case are simply using KYC as leverage to hold your funds for longer imho.

OP, please respond to this. Let us know why you would need 30 days to process some simple ID documents and why you are asking for so much only when people win and want to withdraw, and not when they first deposit.

[btc365partners]

register here, win money they want to KYC , when i send documents they  say for me need 3 days for verification , i wait 3 days no have answer, contact to chat and they say we need 30 days more for verification your account, i win money here and cant withdraw. ITS ALL.

Hi, apologize for the delayed response. Perhaps you can share with me your username and I have a look at this for you?

I decided to check and see how betting and withdrawals work on BTC365 so I placed some bets, and today when I opened website with one sports betting partners everything was written in Chinese language.
There was no way to convert language back to English, so I don't know if this is some bug or what but I would like explanation from support.
You can see screenshots below, and next thing I will check is how withdrawals work.

Hey there @notblox1, may I know what IP are you on ? If detected from a Chinese region IP, the Sportsbook will automatically load the Chinese version as native.

[btc365partners]

[notblox1]

Hey there @notblox1, may I know what IP are you on ? If detected from a Chinese region IP, the Sportsbook will automatically load the Chinese version as native.

I am not going to say my IP in public but I am not from China nor do I use anything to indicate that I use Chinese address, and this never happened before only this one time.
Problem is that there was no switch to change language, this is only available on main page with two options English and Chinese.

[btc365partners]

Hey there @notblox1, may I know what IP are you on ? If detected from a Chinese region IP, the Sportsbook will automatically load the Chinese version as native.

I am not going to say my IP in public but I am not from China nor do I use anything to indicate that I use Chinese address, and this never happened before only this one time.
Problem is that there was no switch to change language, this is only available on main page with two options English and Chinese.

The sportsbook your using is BTC365 Sports, correct ? Generally using whichever language on the website to enter the Sportsbook, that language will display. However, if you entered via English but the Sportsbook displays Chinese, we may need to run some troubleshooting or diagnostics. If it is inconvenient for you to share it with me, you may contact live support, they can also get the correct information to escalate the case to our technical department. I also must note that BTC365 Sports do have an option in the sportsbook to switch language, I do apologize for the inconvenience caused.

[btc365partners]

[notblox1]

The sportsbook your using is BTC365 Sports, correct ?

Yes that is correct it was in English but when I opened one event to see all available markets it switched to Chinese language.
If I again get this language issue I will make sure to talk with support on btc365 website.

I also must note that BTC365 Sports do have an option in the sportsbook to switch language, I do apologize for the inconvenience caused.

I know that I can change it before opening one of two available sportsbook providers, but after that no change is possible.
What I would like to see is some option to see betting odds on both providers without slow process of entering and loading everything.
Reason for this is because I see big different in odds for two providers.

[btc365partners]

The sportsbook your using is BTC365 Sports, correct ?

Yes that is correct it was in English but when I opened one event to see all available markets it switched to Chinese language.
If I again get this language issue I will make sure to talk with support on btc365 website.

I also must note that BTC365 Sports do have an option in the sportsbook to switch language, I do apologize for the inconvenience caused.

I know that I can change it before opening one of two available sportsbook providers, but after that no change is possible.
What I would like to see is some option to see betting odds on both providers without slow process of entering and loading everything.
Reason for this is because I see big different in odds for two providers.

Hey Notblox1, apologize for the delayed response. Unfortunately for now there is no simple way to open/display 2 sportsbook providers at the same time. We will take your feedback in consideration of any of our future enhancements.

[btc365partners]

[silan1]

Hey, I requested an MBTC withdrawal yesterday and was just curious how long it would take, its been close to 24 hours and the balance has been reflected on my BTC365 account but it is still not in my wallet.

I understand that in some countries it is the long weekend and was just wondering if I could get a ETA, my username on the site is "silan1".

[fruud]

Hey, I requested an MBTC withdrawal yesterday and was just curious how long it would take, its been close to 24 hours and the balance has been reflected on my BTC365 account but it is still not in my wallet.

I understand that in some countries it is the long weekend and was just wondering if I could get a ETA, my username on the site is "silan1".

Live chat is very helpful on that site, try it out.

[Lanatsa]

Hey, I requested an MBTC withdrawal yesterday and was just curious how long it would take, its been close to 24 hours and the balance has been reflected on my BTC365 account but it is still not in my wallet.

I understand that in some countries it is the long weekend and was just wondering if I could get a ETA, my username on the site is "silan1".

According to
https://www.btc365.com/help/faqs

How long does it take for withdrawals and deposits to be processed on BTC365?
"The speed at which your deposits will be credited to your BTC365 wallet depends on the blockchain network. Withdrawals are approved within 5-10 minutes on the platform."

This process might take longer should we detect suspicious activities with regards to your account, bet records or transaction records

So your best shot is to ask out on that live support just like on whats been suggested above.^

[silan1]

Hey, I requested an MBTC withdrawal yesterday and was just curious how long it would take, its been close to 24 hours and the balance has been reflected on my BTC365 account but it is still not in my wallet.

I understand that in some countries it is the long weekend and was just wondering if I could get a ETA, my username on the site is "silan1".

Live chat is very helpful on that site, try it out.

Hey thanks for the suggestion man, had no idea their was a live chat option tried looking for it but couldn't find it at first.

The live chat got back to me in like 30 seconds and let me know I just had to verify the account which I will be doing after I get back from work.

[btc365partners]

[Fivestar4everMVP]

Hey, I requested an MBTC withdrawal yesterday and was just curious how long it would take, its been close to 24 hours and the balance has been reflected on my BTC365 account but it is still not in my wallet.

I understand that in some countries it is the long weekend and was just wondering if I could get a ETA, my username on the site is "silan1".

Live chat is very helpful on that site, try it out.

Hey thanks for the suggestion man, had no idea their was a live chat option tried looking for it but couldn't find it at first.

The live chat got back to me in like 30 seconds and let me know I just had to verify the account which I will be doing after I get back from work.

Withdrawals sometimes take time during weekends and the reason, I personally don't know, maybe because it's probably not working hours for most of them, that's why it's so.
This is not peculiar to gambling sites alone, like yesterday being Sunday, I requested for cash withdrawals from one of my many crypto exchange, this was around 1 pm in the afternoon, it took them from that time to this morning before my request was processed, unlike you this wasnt the case of my account not being verified, I personally think they've probably gone out to drink  .

Coming back to BTC365 now, I suggest you guys make it possible for users to know why the processing of their withdrawal request is being delayed when it has to do with account verification, rather than just waiting for the user to contact customer care service first, this could save the user lot of time and stress.

[btc365partners]

Hey, I requested an MBTC withdrawal yesterday and was just curious how long it would take, its been close to 24 hours and the balance has been reflected on my BTC365 account but it is still not in my wallet.

I understand that in some countries it is the long weekend and was just wondering if I could get a ETA, my username on the site is "silan1".

Live chat is very helpful on that site, try it out.

Hey thanks for the suggestion man, had no idea their was a live chat option tried looking for it but couldn't find it at first.

The live chat got back to me in like 30 seconds and let me know I just had to verify the account which I will be doing after I get back from work.

Withdrawals sometimes take time during weekends and the reason, I personally don't know, maybe because it's probably not working hours for most of them, that's why it's so.
This is not peculiar to gambling sites alone, like yesterday being Sunday, I requested for cash withdrawals from one of my many crypto exchange, this was around 1 pm in the afternoon, it took them from that time to this morning before my request was processed, unlike you this wasnt the case of my account not being verified, I personally think they've probably gone out to drink  .

Coming back to BTC365 now, I suggest you guys make it possible for users to know why the processing of their withdrawal request is being delayed when it has to do with account verification, rather than just waiting for the user to contact customer care service first, this could save the user lot of time and stress.

Hey there, thanks for sharing.

Id just like to get some clarity on the matter on your unable to withdraw case where verification is required.
Our site flow requires you to verify your account directly the moment you enter the withdrawal screen, before even being able to key in your withdrawal address/amount, so I am greatly puzzled on your wait time as you would not have been able to initiate a withdrawal request before verifying your account.

If there is some unconventional steps you took which by-pass this flow, do share it with us and we will take a look at it, however for the live case, once you click on "Withdrawal", the below should display, and it will take you to the verification process.

[notblox1]

I see that new sportsbetting partner was added in BTC365 called BETB2B Sports claiming it has ten times more type of bets than other bookmakers, but I don't see MMA markets anywhere.
I couldn't find UFC, KSW, Bellator or other competitions, just one single bare-knuckle boxing fight.
This should be added because I can find those markets on all other websites I use.

[zidanw]

I've spoken to some people who would like to try this site out, but they all start talking about the reputation which leaves something to be desired. Players want to get paid out quickly on a new betting site, and not spend days stretching payouts from what I've read. Could this policy be changed? Processing automatic payouts is of course not necessary, but a time frame would already help a lot.

[btc365partners]

I see that new sportsbetting partner was added in BTC365 called BETB2B Sports claiming it has ten times more type of bets than other bookmakers, but I don't see MMA markets anywhere.
I couldn't find UFC, KSW, Bellator or other competitions, just one single bare-knuckle boxing fight.
This should be added because I can find those markets on all other websites I use.

Hi notblox1, have you tried going to the Sports tab instead of the live tab ? The full selection of matches are there.

I've spoken to some people who would like to try this site out, but they all start talking about the reputation which leaves something to be desired. Players want to get paid out quickly on a new betting site, and not spend days stretching payouts from what I've read. Could this policy be changed? Processing automatic payouts is of course not necessary, but a time frame would already help a lot.

Hi zidanw, generally withdrawal takes 5-15 minutes for the majority of our users. It might take longer on accounts where it has been flagged for suspicious betting activities by our sports book vendors.

[bachezy]

I just tried to withdraw today, i got an error saying Withdraw blocked, they requested the info for the KYC on the live chat and now i have to wait 3 days for the verdict, i'll update later.