FortuneJack making 120,000 dollars disappear from my account!

[maju69]

It was an amount that would drive us crazy if we did lose. It's a shame, I don't think you're the only one who is grieving, because we didn't expect a casino like FortuneJack to do such a heinous thing without us expecting it. I've never gambled there.
Everyone hopes that you can receive the money back as soon as possible. A huge amount that I couldn't possibly have, despite working even a year.

[1715152387]

1715152387

[1715152387]

1715152387

[PaperWallet]

As of today nothing at all. About 28 hours ago they said I should expect an answer within 24 hours. The chat has only 2 words to say "no updates". They've gone completely silent. And my 2 withdrawals of 430 XMR total haven't been paid.

[robelneo]

The amount is not small, damn just give it to me. Lol  

A site of this size does history deletion, it's terrible and it's no small matter, you'll lose everything if you don't get it back. You are quite careful with making all the evidence quite valid and not missing a single bit. Or is it because the big stakes make you record everything. Does that mean you have preconceived notions or prejudices if at any time the casino makes a mistake, your funds are ready with all the evidence?

I mean can you imagine when I withdraw 120,000 dollars worth of crypto on my account, you've got nothing to say on what address you are withdrawing. No email. It doesn't even appear on your account. What if some rogue operator transferred that amount to a wallet of his and say "We paid". It would be your word against theirs. Or what if they deleted your history. I would feel terrible about myself if I couldn't provide any evidence. Just as I did when hit "stand" on that blackjack hand of a total 20 and ended up getting a card anyway.

I would have never expected something like this to happen but what I did served me well.

You did the right thing and did not panic you screenshot all the important details that you will need in case you'll open scam allegations and now here you are, the amount is so huge that it needs detailed proof of your allegation and you have provided it, I'm sure FortuneJack is already aware of this thread because you have two threads created for this issue.
It's better to lock the other thread since you already created this thread here, we should now wait for FortuneJack to answer this allegation I don't know how this will be resolve but this is kind of allegation is new,it could happen to anybody on any gambling site.

[Findingnemo]

As of today nothing at all. About 28 hours ago they said I should expect an answer within 24 hours. The chat has only 2 words to say "no updates". They've gone completely silent. And my 2 withdrawals of 430 XMR total haven't been paid.

Representative of FJ is even didn't come online just before your case so you have no other option than waiting for now. Cryptocurrency gambling is actually popular for the convenience but when someone wins big the problem will starts.

@OP,. probably be ready with your KYC they might ask you at any time since that is the only weapon in this case for them which is sad but that's the truth.

[vd309]

@PaperWallet just wait FJ response on this. Those are pretty huge football games so I don't see what might be the problem and any reputable book should be able to honor that win. From the chat you had I see you are going via some security check and your account should be good to go after this. I hope everything resolves for you.

[PaperWallet]

As of today nothing at all. About 28 hours ago they said I should expect an answer within 24 hours. The chat has only 2 words to say "no updates". They've gone completely silent. And my 2 withdrawals of 430 XMR total haven't been paid.

Representative of FJ is even didn't come online just before your case so you have no other option than waiting for now. Cryptocurrency gambling is actually popular for the convenience but when someone wins big the problem will starts.

@OP,. probably be ready with your KYC they might ask you at any time since that is the only weapon in this case for them which is sad but that's the truth.

I am already successfully KYCed

@PaperWallet just wait FJ response on this. Those are pretty huge football games so I don't see what might be the problem and any reputable book should be able to honor that win. From the chat you had I see you are going via some security check and your account should be good to go after this. I hope everything resolves for you.

I hope as well. The problem is it doesn't feel so good when they delete my bet history. And when my balance disappears. There is someone with some malicious intent. But the hope is the overall group and the company will see through this and honour their bets.

[moderator's note: consecutive posts merged]

[acroman08]

I hope as well. The problem is it doesn't feel so good when they delete my bet history. And when my balance disappears. There is someone with some malicious intent.

that's concerning. I would have said that it could just be a bug or a glitch but the fact that the bet history suddenly disappeared after informing their support is really concerning.

But the hope is the overall group and the company will see through this and honour their bets.

I hope so, they've built up their reputation here in the forum over the years. it would be a shame if they are going to ruin it.

[dustboy]

As of today nothing at all. About 28 hours ago they said I should expect an answer within 24 hours. The chat has only 2 words to say "no updates". They've gone completely silent. And my 2 withdrawals of 430 XMR total haven't been paid.

Fortunejack's security department is known to be slow in verifying issue especially on the weekend. This can be the reason why the support replied to you with "no updates" because there is no information from the security department.

What you can do now is to wait, maybe in the next upcoming working days. This is a serious issue with big amount involved so I suggest you to be patient and do not say harsh words when you are trying to talk with the support.

[rohang]

Never used FJ so cant attest to their legitimacy, but that is some serious money we are talking about

Hope you get paid OP, please update when u get any response

[shield132]

Arbitrage software.... I do not know what that means

In arbitrage software he probably meant a software that looks for odds that will result in arbitrage betting, for example when you bet on three of them -->1 X 2 <--- and the odds of each of them are higher than 1.0 It results in guaranteed profit without a risk of lose. There are softwares that look for arbitrage betting.

FortuneJack
Why are bets deleted? Waiting for your explanation. And what if this person hasn't recorded the screen? Would you say that he is a liar? Please explain this situation because 120K is a huge amount of money, it's 2 BTC but it's not 2016 year.

OP, btw you can upload the video on Youtube, mark it as unlisted and share on this forum.

[examplens]

I drew their attention to this thread, they gave the answer that they were up to date with the whole thing. it remains for us to wait for their response and eventual resolution of the problem here.
I know they've been in business for a long time, I don't think there is a conscious intention to harm the user here. but as the amount is really large, special attention should be paid to the whole case.

I'm not sure if anyone on the FortuneJack team has already been notified, but there is a serious charge here to delete a serious amount of money from the user's account.
it would be really good to get some answers here and to give your explanation of what happened. the accusation seems realistic and supported by certain evidence.

FortuneJack making 120,000 dollars disappear from my account!

There is a communication between the user and the live support, so Fortunejack team should have been notified by the live support about this case but seems that they are on their off days during the weekend shown by the last online of the FJ's account (29^th). We can expect them to give explanation about this case once they are coming back online in this forum.

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Hey @Bitinity, @examplens

We're aware of the case you're talking about, so will be sending the reply to the thread as soon as it is possible.



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Tornike

[robelneo]

Never used FJ so cant attest to their legitimacy, but that is some serious money we are talking about

Hope you get paid OP, please update when u get any response

They acknowledge the issue and they are preparing for their response, the response could be posted here for transparency it's up to the team whatever method they want to choose to settle this issue, but it's better that they posted it here since OP escalated it to scam accusation, anyway it will not be too long, it's possible that we can get the answer next week, many are waiting because of the huge amount maybe even those outside of this forum.

[FortuneJack]

Hello dear @PaperWallet,


It’s a pleasure for us to be having a chance to provide a feedback to the case you’re talking about. To begin with, all the actions taken from the properties of FortuneJack were according to the existing Terms and Conditions. On top of this, we do recommend the OP attentively reading the policy first before accusing us of illegally stealing funds.



@PaperWallet had four identical bets placed, feel free to take a look at the screenshots:








Correspondingly, we as a company reserve the right to cancel several identical bets and consider only the first one active as well as valid:




Would love to note that there were no funds stolen from the OP’s account, him emphasizing onto us not crediting the winning amount cannot be taken into consideration, as all the actions mentioned above was strictly under official terms and conditions of FortuneJack. As for the amount of $120,000, there is a term of the Maximum Payout, which means that any win above the one hundred thousand euros will not be credited and only the maximum payout limit will be granted to the user.


Here’s the screenshot of the Sportsbook Terms and Conditions that I’m talking about:




In the end, would love to kindly ask the moderators to mark this case as solved, as none of the actions taken from the company’s end goes against the official terms and conditions. The user registering the account onto the properties of FJ is the agreement that he or she is aware of the policy that we operate under.



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Tornike

[AlexSimion]

Hello dear @PaperWallet,


It’s a pleasure for us to be having a chance to provide a feedback to the case you’re talking about. To begin with, all the actions taken from the properties of FortuneJack were according to the existing Terms and Conditions. On top of this, we do recommend the OP attentively reading the policy first before accusing us of illegally stealing funds.



@PaperWallet had four identical bets placed, feel free to take a look at the screenshots:








Correspondingly, we as a company reserve the right to cancel several identical bets and consider only the first one active as well as valid:




Would love to note that there were no funds stolen from the OP’s account, him emphasizing onto us not crediting the winning amount cannot be taken into consideration, as all the actions mentioned above was strictly under official terms and conditions of FortuneJack. As for the amount of $120,000, there is a term of the Maximum Payout, which means that any win above the one hundred thousand euros will not be credited and only the maximum payout limit will be granted to the user.


Here’s the screenshot of the Sportsbook Terms and Conditions that I’m talking about:




In the end, would love to kindly ask the moderators to mark this case as solved, as none of the actions taken from the company’s end goes against the official terms and conditions. The user registering the account onto the properties of FJ is the agreement that he or she is aware of the policy that we operate under.



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Tornike

Well , that's an lousy term to take a guy's winnings.    I'm pretty sure 100 %  if the 4 bets were LOST ,   OP wouldn't have the bets cancelled and receive the bet amounts back.

[dimonstration]

@Fortunejack, The problem is you allow to place the bet and wait for the result before you cancel it then just delete the bet on his history that's why he panic and create this thread, If only you imposed at the beginning of his chat to your support that violate the ToS and you have a code to avoid multiple same bet, This whole scam accusation will not gonna happened. People here are not aware for this kind of regulation in your ToS.

To OP, maybe lesson learned and try to read the ToS or atleast download a copy for your evidence. This is a case close.

[FortuneJack]

Would love to clarify things around us accepting the bets. Usually it's impossible for the Sportsbooks in general to manually overview every bet that comes in on a daily basis. Usually they're checked afterwards, if there's any concerns coming in around the topic. In case of the loss, betslips would be nullified and funds would be refunded back to the user.



Here's the proof showcasing company's behavior to the similar cases, this one purely indicates the fact that we've already has similar case with the OP, where  identical bets were placed onto two separate betslips and after the loss, the stake was refunded back to the user.




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Tornike

[PaperWallet]

Hello,
I do not think this matter is worth discussing before you already pay what you consider "valid bets", because my withdrawals are still unpaid (I screen recorded my withdrawal process, please do not make any address mistakes).

This case is closed in the eyes of FortuneJack, alright, but for me it is far from closed. And you have not addressed as to why would someone delete my bet history if there's nothing to be ashamed of. And you had plenty of time to cancel those bets, but the problem is that you didn't. It's just after those bets were OVER that you REVERSED them. Everybody here saw my balance was credited. YOU VALIDATED THE BET, put IT AS A WIN, THEN DELETED MY BET HISTORY. But we will discuss this later after you pay what you consider "valid". Thank you.

Best Regards

[dimonstration]

Would love to clarify things around us accepting the bets. Usually it's impossible for the Sportsbooks in general to manually overview every bet that comes in on a daily basis. Usually they're checked afterwards, if there's any concerns coming in around the topic. In case of the loss, betslips would be nullified and funds would be refunded back to the user.



Here's the proof showcasing company's behavior to the similar cases, this one purely indicates the fact that we've already has similar case with the OP, where  identical bets were placed onto two separate betslips and after the loss, the stake was refunded back to the user.



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Tornike

Can you provide a much older screenshot for a case same like the OP? The screenshot you provide is only 1 day older to this thread and its possible that prepared this after OP contact your support. I'm not accusing you at all and I'm already satisfied to your response, This is just for a piece of mind.

What withdrawal are asking? Is the amiunt of it includes the missing amount that you are complaining or just the remaining?

[win win win]

Both terms quoted don't pass the vibe check.

having a max win amount yet accepting bets with potential winnings above that amount is lazy and a scummy.

If you want to have a term like only accepting first bet on selection it should be posted on betslips and in a banner pinned to the top of all sportsbook pages.
also very scummy.

I've had some good times at Fortunejack in the past and almost recommended them to a close friend, glad I didn't after this behaviour.

I expect fortunejack to realize how horrible such rules are and offer a settlement to OP and rule changes to their terms.

[PaperWallet]

Would love to clarify things around us accepting the bets. Usually it's impossible for the Sportsbooks in general to manually overview every bet that comes in on a daily basis. Usually they're checked afterwards, if there's any concerns coming in around the topic. In case of the loss, betslips would be nullified and funds would be refunded back to the user.



Here's the proof showcasing company's behavior to the similar cases, this one purely indicates the fact that we've already has similar case with the OP, where  identical bets were placed onto two separate betslips and after the loss, the stake was refunded back to the user.



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Tornike

Can you provide a much older screenshot for a case same like the OP? The screenshot you provide is only 1 day older to this thread and its possible that prepared this after OP contact your support. I'm not accusing you at all and I'm already satisfied to your response, This is just for a piece of mind.

What withdrawal are asking? Is the amiunt of it includes the missing amount that you are complaining or just the remaining?

The withdrawal is of the what had remained in my account.