FortuneJack making 120,000 dollars disappear from my account!

[dkbit98]

Correspondingly, we as a company reserve the right to cancel several identical bets and consider only the first one active as well as valid

We can't see if the same user posted those bets (username is hidden 100%) but even if it is same user he used different amount of coins for betting so that can't be considered as identical bets.
One thing I don't understand is why you deleted and edited his betting history without any explanation, and I guess only reason for him doing this split betting would be to bypass your maximum payout limit per bet.

all actions mentioned above was strictly under official terms and conditions of FortuneJack

It's your terms and conditions and players agree with them when they sign up, but I think you are only pushing people to use mutliaccounts to bypass limitations you have.
What would happen if multiple players place the same bet like in this case?

[1714311436]

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[1714311436]

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[PaperWallet]

Correspondingly, we as a company reserve the right to cancel several identical bets and consider only the first one active as well as valid

We can't see if the same user posted those bets (username is hidden 100%) but even if it is same user he used different amount of coins for betting so that can't be considered as identical bets.
One thing I don't understand is why you deleted and edited his betting history without any explanation, and I guess only reason for him doing this split betting would be to bypass your maximum payout limit per bet.

You can't argue when bad faith is involved. Those 4 bets are clearly not the same bet. "who will win the rest of the match" is not the same bet as "full time result". They just decided that there is no God and it's not worth it for them. But people are not stupid. And it will hurt them for sure.

Their system was shit and since I couldn't place the max bet, because each time it changes the max bet and rejects my bets, that's why I placed the same bet twice, one time a little bit less than max bet and the second time a very small bet to complete the first.

Now let them explain why they canceled the bet. Is it because the max win exceeds 100,000 euros. No. Their system already caps the max possible win amount per bet. And their system recognised these 2 bets as different. Is it because they are the same bet. No. They had plenty of time to cancel those. The bet was "cancelled" immediately after the bet was OVER. It had been cancelled BECAUSE Lille won the first half of the match against PSG. Does their terms state that bets be cancelled according to results? I don't think so. That's where bad faith is involved and malicious and perverse interpretation of their terms is involved. You can basically do anything with those terms and cancel any two bets that involve the same event but are different.

[examplens]

Would love to clarify things around us accepting the bets. Usually it's impossible for the Sportsbooks in general to manually overview every bet that comes in on a daily basis. Usually they're checked afterwards, if there's any concerns coming in around the topic. In case of the loss, betslips would be nullified and funds would be refunded back to the user.



Here's the proof showcasing company's behavior to the similar cases, this one purely indicates the fact that we've already has similar case with the OP, where  identical bets were placed onto two separate betslips and after the loss, the stake was refunded back to the user.



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Tornike

Can you provide a much older screenshot for a case same like the OP? The screenshot you provide is only 1 day older to this thread and its possible that prepared this after OP contact your support. I'm not accusing you at all and I'm already satisfied to your response, This is just for a piece of mind.

What withdrawal are asking? Is the amiunt of it includes the missing amount that you are complaining or just the remaining?

They definitely did not introduce these rules just because of this case. I found these same rules in the screenshot on the web archive from 12. May 2020. Everything seems to be fine on their part and they have protected themselves from such situations in time. we may not like this rule, but it is set that way.

https://web.archive.org/web/20200512020750/https://fortunejack.com/faq/sportsbook

And I am still waiting for my cashout to be paid.

did you intentionally make four identical bets or its happen accidentally?
also whether perhaps the reason was that all wins be below 100k eur?

[dkbit98]

Those 4 bets are clearly not the same bet. "who will win the rest of the match" is not the same bet as "full time result". They just decided that there is no God and it's not worth it for them. But people are not stupid. And it will hurt them for sure.

Strictly speaking you are right, and even the odds are different so bets are not identical, but I think you should be honest and say that you wanted to game their system and rules

[PaperWallet]

Those 4 bets are clearly not the same bet. "who will win the rest of the match" is not the same bet as "full time result". They just decided that there is no God and it's not worth it for them. But people are not stupid. And it will hurt them for sure.

Strictly speaking you are right, and even the odds are different so bets are not identical, but I think you should be honest and say that you wanted to game their system and rules

Next is when you bet max bet on roulette on a single number (let's say 2) then to max the win bet as well on 0 and 2 on the same time, your bet is cancelled because you're trying to game their system how naughty hahaha how funny. Now look it's not always worth it to try to convince everybody how scammy this is. I would be already very happy that everybody sees what happened here and let people decide for themselves.

[suchmoon]

You can't argue when bad faith is involved. Those 4 bets are clearly not the same bet. "who will win the rest of the match" is not the same bet as "full time result".

It is the same if the current score is 0:0.

The casino should not allow identical bets to be placed to begin with, instead of cancelling them after the fact. But you have no case here and you're just digging your hole deeper with dishonest statements. I take it you won 90k+ EUR, which is near the max winning, and that's all you're entitled to.

[PaperWallet]

You can't argue when bad faith is involved. Those 4 bets are clearly not the same bet. "who will win the rest of the match" is not the same bet as "full time result".

It is the same if the current score is 0:0.

The casino should not allow identical bets to be placed to begin with, instead of cancelling them after the fact. But you have no case here and you're just digging your hole deeper with dishonest statements. I take it you won 90k+ EUR, which is near the max winning, and that's all you're entitled to.

Oh ok, very interesting. So different bets could be interpreted as the same bet according to the current result of the game, only after the result is over and is a winning bet. anything else you would like to add to their terms? Maybe you can help them with that!

[suchmoon]

Oh ok, very interesting. So different bets could be interpreted as the same bet according to the current result of the game, only after the result is over and is a winning bet. anything else you would like to add to their terms?

Or you could try reading what I actually posted. I don't like casinos making changes to bets after the fact. They should not accept invalid bets to begin with.

That doesn't make your duplicate bets valid.

[PaperWallet]

Oh ok, very interesting. So different bets could be interpreted as the same bet according to the current result of the game, only after the result is over and is a winning bet. anything else you would like to add to their terms?

Or you could try reading what I actually posted. I don't like casinos making changes to bets after the fact. They should not accept invalid bets to begin with.

That doesn't make your duplicate bets valid.

Oh I understand, thank you very much. You said it. but you missed 2 words. "They should not accept invalid bets that win to begin with". Maybe they should hire you to better their system.

[suchmoon]

Oh I understand, thank you very much. You said it. but you missed 2 words. "They should not accept invalid bets that win to begin with". Maybe they should hire you to better their system.

Did you lose any duplicate or otherwise invalid bets? If you did, complain to FJ and let us know how it goes. If they don't refund you then you might have a case.

[PaperWallet]

Oh I understand, thank you very much. You said it. but you missed 2 words. "They should not accept invalid bets that win to begin with". Maybe they should hire you to better their system.

Did you lose any duplicate or otherwise invalid bets? If you did, complain to FJ and let us know how it goes. If they don't refund you then you might have a case.

Here we agree! Ok now, would you kindly, and I do not pretend that you have to answer to any of my question, and I believe you're being honest about your opinions and I appreciate that. Would you kindly tell me if you believe that the probability of them refunding a duplicate bet that lost is greater than 0.0%.

[FortuneJack]

Oh I understand, thank you very much. You said it. but you missed 2 words. "They should not accept invalid bets that win to begin with". Maybe they should hire you to better their system.

Did you lose any duplicate or otherwise invalid bets? If you did, complain to FJ and let us know how it goes. If they don't refund you then you might have a case.

Not all the duplicated bets are canceled, only the ones that exceed 100,000 in euros.


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Tornike

[suchmoon]

Would you kindly tell me if you believe that the probability of them refunding a duplicate bet that lost is greater than 0.0%.

Yes, as per FJ answer above I would expect them to refund duplicate bets that exceed 100k (i.e. invalid bet according to their TOS).

Let us know if you experienced otherwise.

[PaperWallet]

Oh I understand, thank you very much. You said it. but you missed 2 words. "They should not accept invalid bets that win to begin with". Maybe they should hire you to better their system.

Did you lose any duplicate or otherwise invalid bets? If you did, complain to FJ and let us know how it goes. If they don't refund you then you might have a case.

Not all the duplicated bets are canceled, only the ones that exceed 100,000 in euros.


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Tornike

Oh sorry, if you don't mind, I do not mean to correct your statement, or to pretend I can do your job better than you do. But the correct statement is "Not all duplicated bets are cancelled, only the ones that exceed 100,000 euros when the bet is won. Duplicate bets are not cancelled if the possible win exceed 100,000 euros". That's what happened in my case right? No problem!

Sorry just trying to be a friend, no offense at all.

Would you kindly tell me if you believe that the probability of them refunding a duplicate bet that lost is greater than 0.0%.

Yes, as per FJ answer above I would expect them to refund duplicate bets that exceed 100k (i.e. invalid bet according to their TOS).

Let us know if you experienced otherwise.

I am not the only person playing at FJ. Let other players tell us about if that happened to them, but as far as I'm concerned I'm done with this idea of yours because it's so stupid and can only fool 0.1% of people and thus not interesting to me.

[moderator's note: consecutive posts merged]

[Findingnemo]

Would you kindly tell me if you believe that the probability of them refunding a duplicate bet that lost is greater than 0.0%.

Yes, as per FJ answer above I would expect them to refund duplicate bets that exceed 100k (i.e. invalid bet according to their TOS).

Let us know if you experienced otherwise.

I am not the only person playing at FJ. Let other players tell us about if that happened to them, but as far as I'm concerned I'm done with this idea of yours because it's so stupid and can only fool 0.1% of people and thus not interesting to me.

It may look unfair but when they have such terms in their TOS then its accepted by the community but did they gave any explanation about clearing your bet history which seems oit of their terms if I am not wrong which is like erasing the available evidence against them.

[PaperWallet]

Would you kindly tell me if you believe that the probability of them refunding a duplicate bet that lost is greater than 0.0%.

Yes, as per FJ answer above I would expect them to refund duplicate bets that exceed 100k (i.e. invalid bet according to their TOS).

Let us know if you experienced otherwise.

I am not the only person playing at FJ. Let other players tell us about if that happened to them, but as far as I'm concerned I'm done with this idea of yours because it's so stupid and can only fool 0.1% of people and thus not interesting to me.

It may look unfair but when they have such terms in their TOS then its accepted by the community but did they gave any explanation about clearing your bet history which seems oit of their terms if I am not wrong which is like erasing the available evidence against them.

Their terms do not say duplicate bets won with more than 100,000 euros winning total are cancelled and duplicate bets with more than 100,000 euros in possible winnings (which is ongoing bets) are not cancelled. They're not supposed to cancel bets depending on the result of the bet, but on the possible winning of the bet. Let that stink to the people who actually bet on sports.

[PaperWallet]

Hello,
Could any person who advised me to make a scam accusation kindly give advice as to what I should do next? Or should I forget about it? How about making a complaint with the Curaçao gaming commission? I am willing to make some effort but if it's to find out I'm basically dealing with idiots it's not worth the time. I personally do not find it normal behaviour for a sportsbook to delete the bet history of a customer but who knows it might be normal practice within the Curaçao Gaming licence. I contacted my cloudbet VIP manager who said that I might file a complaint with the Curaçao gaming commission.

Since that I have not made a single bet in a Curaçao Casino and will not be making any forever, unless this gets paid. I have informed other casinos where I play about this (And where I make bigger bets than on FortuneJack).

With my best regards

[Saisher]

Hello,
Could any person who advised me to make a scam accusation kindly give advice as to what I should do next? Or should I forget about it? How about making a complaint with the Curaçao gaming commission? I am willing to make some effort but if it's to find out I'm basically dealing with idiots it's not worth the time. I personally do not find it normal behaviour for a sportsbook to delete the bet history of a customer but who knows it might be normal practice within the Curaçao Gaming licence. I contacted my cloudbet VIP manager who said that I might file a complaint with the Curaçao gaming commission.

Since that I have not made a single bet in a Curaçao Casino and will not be making any forever, unless this gets paid. I have informed other casinos where I play about this (And where I make bigger bets than on FortuneJack).

With my best regards

This is my take on this, you have won this case initially already because you posted how they behave and they are exposed with your pieces of evidence it's not right that they deleted your history gambling casinos should be transparent because they are quick to ban people breaking their rules. If you want to take it further you can do so since you have a case.

[PaperWallet]

FortuneJack is still sending me promotional emails. I've asked them 2 times not to send me any promotional emails, and they still do! Plus they don't have unsubscribe button. This is typical of very low quality business practice. Apparently this is their CEO: https://www.f6s.com/boriskiknadze

Look at this YouTube video of his where he presents himself as a saint asking for money to help poor people: https://www.youtube.com/watch?v=B32xHrV4YmE  but apparently he doesn't need to ask because he just steals.

[LEVSKI7]

https://www.sportsbookreview.com/forum/showthread.php?p=30463978=This 
These lawyers.even in criminal Curacao, the law is sometimes fair


https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/

[moderator's note: consecutive posts merged]