Cloudbet has confiscated funds in violation of their TOS

[cwil]

What happened: Cloudbet has failed to follow its TOS (https://www.cloudbet.com/en/help/terms) during the process of terminating an account without returning deposited funds. Cloudbet's TOS explicitly grants them the ability to close an account if it believes the account has access their site from a prohibited jurisdiction (7.1.2, 7.1.3). Cloudbet's TOS only explicitly grants them the ability to confiscate funds if an account from a prohibited jurisdiction has placed bets (11.4). Cloudbet lists a general remedy for any TOS violation which includes a refund of balance (11.3).

An account was opened and a deposit was made to that account. No bets were placed on that account. Cloudbet believes the account was opened from a prohibited jurisdiction. Cloudbet contacted me to conduct their KYC process. I refused their request for KYC documents and directed them to close the account and refund the balance as prescribed by their own TOS. They have refused to do this.

Scammers Profile Link: https://bitcointalk.org/index.php?action=trust;u=154563
Reference Link: https://bitcointalk.org/index.php?topic=333552.msg58436991#msg58436991
Amount Scammed: 0.00500000 BTC
Payment Method: Bitcoin
Proof of Payment: dfec1243f8b470e2d5a7cec57d3a97685817f81a885a118c6be7350f756213bc
PM/Chat Logs: https://imgur.com/a/ON6r8Ax

A flag referencing this issue can be supported here: https://bitcointalk.org/index.php?action=trust;flag=2876;support


Resolution: Cloudbet refunded the deposit minus fees with transaction 96da2489f9cc4d8a5d1c5c76031c58489af11422e541368bfcbe337545c7a377 on 20 January 2022. Note that they subtracted 0.000077 BTC for transaction fees and paid 0.00000286 BTC, keeping 0.00007414 BTC.

[naim027]

An account was opened and a deposit was made to that account. No bets were placed on that account.

Are you sure you didn't place any bets there? If yes, it's should not be a problem for Cloudbet since you did not gain anything from them.

7.1.2. We do not accept registration from persons resident in jurisdictions that prohibit you from participating in online sports betting, gambling, gaming, and/or games of skill, for and/or with Cryptocurrency.
7.1.3. You agree that at all times when using the Website, including making requests for withdrawal or transfers of funds, you are not physically located in any of the following countries:

the United States of America and its territories; United Kingdom; China, Macau, Hong Kong SAR;

As I can see, They didn't mention that they will confiscate your deposit just for being there. They also mentioned that they will refund players and terminate their accounts.

11.3. Cloudbet reserves the right to close your account and refund the balance of your account without further explanation.

On 11.4 they mention

Cloudbet reserves the right to close your account and confiscate the remaining balance of your account without further explanation if you have circumvented our terms and conditions by betting from a prohibited jurisdiction.

Since You are claiming that you didn't place a single bet. They do not have the right to confiscate your balance. And I think this is a scam attempt from their side. Some of the casinos do this practice with users in case they can scam them a decent amount. Believe me, most of the people don't know what to do after getting fuc*ked up by these casinos. Everyone doesn't know about Bitcointalk and they cannot even leave a complaint to people. And This kind Of TOS gives them extra power to do "LEGIT SCAM"

let's wait for their representative and others' opinion about that.

[mindrust]

They should have refund the deposit of yours. Otherwise that would be theft.

Cloudbet isn't the police they have no right to seize your money. Fuck this shit I am so tired of it.

You can create a flag and leave a neg feedback on them but let's hear them first.

[logfiles]

But what do they want the documentation for if you no longer want to do business with them. This is plainly stupid from the cloud bet team.
What is so hard with blocking all other options in the account except the withdrawal option so that the complainant to withdraw their money in peace?

Create a flag. I will support.

Cloudbet sucks so much. They have been having complaints here. They even no longer respond to complaints that are raised in this forum.

[Slow death]

Name: Cloudbet
Posts: 2482
Activity: 2324
Merit: 1104
Position: Legendary
Date Registered: October 27, 2013, 04:08:42 PM
Last Active: June 21, 2021, 07:36:55 AM

It's very strange that the @Cloudbet user hasn't logged into the forum for a long time, he was active on the forum in the past and with this inactivity the customer problems on his site will be slower to be resolved

[logfiles]

I have tagged their profile, but I doubt if they will come back to this forum to respond to complaints. The type of flag you open OP will require at least 3 DT for it to become active. The type 1 flag would have been more appropriate for this case.

What they are requesting from you is unfair. The customer support is behaving like some sort of bot making the responses.

[Jawhead999]

Now the flag is shown up.

There're many issues on Cloudbet and no response from the representative in this forum, even some users said the issues has been resolved. Even they're old casinos, but it still not recommended due to their reputations. They've some accusations before, but with this current accusation I don't have reason to trust them.

@OP keep updating this thread.

[naim027]

Name: Cloudbet
Posts: 2482
Activity: 2324
Merit: 1104
Position: Legendary
Date Registered: October 27, 2013, 04:08:42 PM
Last Active: June 21, 2021, 07:36:55 AM

It's very strange that the @Cloudbet user hasn't logged into the forum for a long time, he was active on the forum in the past and with this inactivity, the customer problems on his site will be slower to be resolved

They were pretty much active on Bitcointalk Forum. And Their position is Legendary Which is a higher rank here. Inactive for the last 5 months is not good at all. They cared about their Bitcointalk Reputations. IDK what is their plan? I doubt if their ownership changed or not.

Now the flag is shown up.

There're many issues on Cloudbet and no response from the representative in this forum, even some users said the issues has been resolved. Even they're old casinos, but it still not recommended due to their reputations. They've had some accusations before, but with this current accusation, I don't have reason to trust them.

@OP keep updating this thread.

Right, This is not the first case of Cloudbet. There were a lot of accusations before. They doing bad practice for a long time now. Only if customers are aware of Bitcointalk, they come here to complain. Imagine about others who are not aware of Bitcointalk. Cloudbet resolved their previous accusations to maintain their reputations here. But, Now this case becomes tough. Because Cloudbet is inactive here for the last 5 months. This case has less chance to get resolved. Either their ownership changed (Casino ownership or Bitcointalk forum account) or they don't care about their reputation anymore.

[dkbit98]

I supported the flag and I heard other people complains who used Cloudbet, so they are going to lose more customers if they continue like this.
Maybe you are lucky that you didn't send more Bitcoin there, but they sure need to provide some evidence to you or here in forum, and they should return your deposit.

[logfiles]

Maybe you are lucky that you didn't send more Bitcoin there, but they sure need to provide some evidence to you or here in forum, and they should return your deposit.

There is no need even for extra evidence. OP never placed any bet on their site and decided that he wanted his account closed and the deposit refunded.

And now they are still asking for KYC so that OP gets back his deposit. OP no longer wants to do business with them after realizing that his country is banned, Why do they still care about his documents?

They should just send back the money to the guy, case resolved.

[bL4nkcode]

IDK what is their plan? I doubt if their ownership changed or not.

The account has no recent activity since june, the assumptions of changing of ownership is currently not possible.

As for the OP, while you're right for the one you have mentioned terms (11.4), but they are also right for the terms 7.1.4 and 7.1.6 as they mentioned if you really came from those countries. I probably guess they will still hold on to that and still keep your funds locked until you provided what they want.

It may sounds stupid that they still want some information from you even though you don't want to do business with them anymore but unfortunately it's part of their terms you wish to agree upon registration. I guess most services will do the same even not in gambling industry with those terms.

[cwil]

I appreciate the flag support and will provide updates when able.

...they are also right for the terms 7.1.4 and 7.1.6 as they mentioned if you really came from those countries. I probably guess they will still hold on to that and still keep your funds locked until you provided what they want.

I do not disagree that Cloudbet can ask for KYC documents. I assert that the language of the TOS in section 11 provides a remedy for a violation of any section in the agreement that includes a refund of deposits, with the sole exception being if a bet was placed from a prohibited jurisdiction. Cloudbet can attempt to enforce the provision in question, but I believe that they have exhausted all reasonable ways to do that. They should close the account and provide a refund as they are bound by the agreement to do so.

[PaperWallet]

Lol, before I stopped my online gambling activity (due the FortuneJack 120,000 dollars scam, check it on scam accusation), I used to withdraw up to 4BTC on CloudBet when BTC was 60k$, paid in 4 to 5 hours. Now all of these Legends want to discredit Cloudbet because they're not paying 0.005 BTC, and the same people say it is ok for FortuneJack not to pay 120,000 dollars worth win. No wonder CloudBet does not care about making a reputation in this forum. Now OP here just do KYC and stop complaining.

But if you want to look at a place that is worthy of making comments on gambling websites, you should take a look at this FortuneJack report: https://www.gamblinggrumbles.com/Reports/Fortunejack-Casino_paid-only-half

FortuneJack FORCED me as well to do KYC before withdrawing. If I did not want to pass KYC and came here complaining about this would the same geniuses here say this was ok?

[logfiles]

Lol, before I stopped my online gambling activity (due the FortuneJack 120,000 dollars scam, check it on scam accusation), I used to withdraw up to 4BTC on CloudBet when BTC was 60k$, paid in 4 to 5 hours. Now all of these Legends want to discredit Cloudbet because they're not paying 0.005 BTC, and the same people say it is ok for FortuneJack not to pay 120,000 dollars worth win. No wonder CloudBet does not care about making a reputation in this forum. Now OP here just do KYC and stop complaining.

How does your fortunejack scam accusation fit in here?

This is a thread about cloudbet refusing to pay someone their money.
Cloudbet was OK in the past, but over time everything about them seems to be worsening. If you are doubting, go check out the last pages of comments in their thread.

FortuneJack FORCED me as well to do KYC before withdrawing. If I did not want to pass KYC and came here complaining about this would the same geniuses here say this was ok?

While you place a bet with fortunejack (that's if the story is even true). OP never place any bet with cloudbet. He just wants his money back

[PaperWallet]

While you place a bet with fortunejack (that's if the story is even true)

Yeah seriously these are the comments made by the legends. I am considering posting my FortuneJack evidence on other forums, I am starting to get embarrassed redirecting people to the evidence I post here.

And by the way, did you know that on 100% of gambling websites you should do at least a 1x play through, if not 2x play through on your beloved FortuneJack? What if I deposited on FortuneJack, wanted my money back, refused to do KYC, and came here complaining? That would be ok because FortuneJack bought you with 10 dollars xD

I bet you know all of that, you're just of bad faith. Again, no wonder that a respected website like CloudBet doesn't care about their reputation here.

If you are doubting, go check out the last pages of comments in their thread.

I saw that, and I'll give you credit for this. Pretty ugly. That is why I was right to stop all financial transactions with casinos from Curaçao. But still my experience with them was not that bad.

[moderator's note: consecutive posts merged]

[acroman08]

The type of flag you open OP will require at least 3 DT for it to become active.

just curious, does the DT needs to be at a DT1 in order for support on a type 3 flag to count? I checked the flag and there are currently two DT2 and one DT1 supporting the flag.

anyway, I suggest posting the flag link to this thread "Request Support (or Opposition) for Flags here!" to ask for support from the other DT members

[logfiles]

Yeah seriously these are the comments made by the legends. I am considering posting my FortuneJack evidence on other forums, I am starting to get embarrassed redirecting people to the evidence I post here.

And by the way, did you know that on 100% of gambling websites you should do at least a 1x play through, if not 2x play through on your beloved FortuneJack? What if I deposited on FortuneJack, wanted my money back, refused to do KYC, and came here complaining? That would be ok because FortuneJack bought you with 10 dollars xD

I bet you know all of that, you're just of bad faith. Again, no wonder that a respected website like CloudBet doesn't care about their reputation here.

Not sure what you mean by FortuneJack buying me with 10 dollars. Do you have evidence to show that I was bought off?

Go look at fortunejack's feedback left by DT. I remember at one point they also had red tags, they resolved cases and the negative feedback was removed or changed to neutral.

I have mostly been following cloudbet cases. It's not out of malice. In fact, at one point, I trusted this casino.

just curious, does the DT needs to be at a DT1 in order for support on a type 3 flag to count? I checked the flag and there are currently two DT2 and one DT1 supporting the flag.

Any DT can work. It's now active so never mind.

[acroman08]

Any DT can work. It's now active so never mind.

I might be wrong but I still see it on the inactive flags or is it just a bug?. aren't active flags supposed to show on the account's trust profile once it becomes active?

sorry if I am asking a lot of questions.

@OP I suggest putting the link of the flag on your first post so people who might want to support it can easily access it.

[logfiles]

Any DT can work. It's now active so never mind.

I might be wrong but I still see it on the inactive flags or is it just a bug?. aren't active flags supposed to show on the account's trust profile once it becomes active?

sorry if I am asking a lot of questions.

@OP I suggest putting the link of the flag on your first post so people who might want to support it can easily access it.

If you look at the top of the trust page of the profile, it's showing as active



The inactive flags you might be referring to are from the past. Some are of resolved cases, so DT members removed support or opposed the flag to make it inactive

The Cloudbet profile was online today. Not sure if they are planning to resolve the issue, but they should for the sake of their reputation.

[acroman08]

If you look at the top of the trust page of the profile, it's showing as active

yeah, I checked and it doesn't show anything. I did it multiple times thinking that there's might a delay or something but it is still not showing.

here is what I am currently seeing when I go to their trust page

The inactive flags you might be referring to are from the past. Some are of resolved cases, so DT members removed support or opposed the flag to make it inactive

nope, I can still see the flag cwil created on the inactive flags on cloudbet's trust page. is it a bug?