First, let's deal with the first point Richards making;
he was muted by one of our moderating team because he has previously been involved in the nefarious activity on what we detected was an old muted account that he was able to commit by having access to private messaging on the platform.
he asked our support team whether he could create a new account, he certainly can, however, it doesn't mean he's entitled to continued use of the chat function.
his other claims regarding 'mod only muting to get more rains' etc is .....well ridiculous.
DuckDice Live Support
Secondly, to other points, people are making.
We are simply incredibly bad at fighting these sort of weird allegations ---- you'll note that on the BTT side of things, we've clawed back a lot of our reputation and have it turned too neutral because a lot of what we lost trust for on this platform is now years old mistakes that we've addressed in various ways. One major incident is here and explained how we rectified it
https://help.duckdice.io/hc/en-us/articles/360007748833-DuckDice-scam-bonus-accusation This was clearly a bad moment for us, not intentionally so, just badly handled but the user was refunded and the deposit bonus model dropped and re-worked in light of it
Actually the last of the negative trust rating on BTT are mostly just accounts that are no longer active
Then you have claims like this, whereby the action of trying to protect our members from people like Richard (who will then create new accounts and make new accusations after being muted) really is a daily occurrence for any casino and I do wonder how some keep on top of it.
I'm relatively new to this side of things, but the actual task of harbouring a reputation amongst a constant sea of posts like this is quite difficult, and I would ask people to think carefully about why for example our reviews on trust-pilot are so lopsided; for every honest reviewer giving us a 5 star, (only ever asked to review and give honest feedback) we have a multitude of 1 star, the whole process is just very murky.
I would seek some advice from you guys; how would you improve our reputation when we run a robust provable fair,
https://cryptogambling.org/#verified-operators and most of the claims are about 'rigged' rolls? We of course do review checks and operate all normal procedures in this way, and have been operating for nearly half a decade with hundreds of users daily, all would testify to this and do so in reviews? how do you shift the balance of views?
I would say if you're unsure of us, just come and watch the community chat, post in forum, ask live support questions, just maybe give the benefit of the doubt
Thanks for your time,
DuckDice, Livesupport, Bobstone.
