duckdice.io

[bobstone]

Actually the last of the negative trust rating on BTT are mostly just accounts that are no longer active

That doesn't change your situation. You did the shady activity, I will not be surprised if I heard you are still doing that. There are accusations that Duckdioce didn't pay users as they were supposed to pay. Then what's the connection whether they are active or not. I still see the accusation is valid and would recommend anyone not to play on such a shady casino.
Strange people around the world. Why would they even use such a shady casino?

what shady activities exactly? and please do show me a case where we haven't paid due funds?

what accusation is valid? that this user was muted?

please, do help me understand exactly what duckdice is meant to be answering to?

Bobstone, Live support, Duckdice.

First, let's deal with the first point Richards making;

he was muted by one of our moderating team because he has previously been involved in the nefarious activity on what we detected was an old muted account that he was able to commit by having access to private messaging on the platform.

he asked our support team whether he could create a new account, he certainly can, however, it doesn't mean he's entitled to continued use of the chat function.

his other claims regarding 'mod only muting to get more rains' etc is .....well ridiculous.

DuckDice Live Support

I guess it would be better if you have explained things well to him before muting him. It really looks shady if you guys would mute him without giving any concrete reason. Sometimes, miscommunication could only lead to serious issues. Because of what happened, lots of accusations about your site have appeared. I hope you could fix and clear things out if possible.

It was absolutely explained to him, and in public chat that he was being muted as he had used his previous account for nefarious purposes. A lot of these accusations are simply deliberate smear attempts, as i will quite happily say in Richard's case here, as it was all explained to him at the moment of the muting.

how you can still lie? while i have ss of the chat when i asked a mod name krito that why you muting these people and he replied that we can get more rains.(muting others creat more chances of wining rains) and i ask him what about site well? he replied site is well. and then he mute me for ever. while i told him i am here with admins permission.

Then please, do share this screenshot, and i hope you do capture kirito explaining why he is not allowing you too chat. I was present at the time, I've also asked for the chat log and we will clear this up in full

[1714253156]

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[Pffrt]

what shady activities exactly? and please do show me a case where we haven't paid due funds?

what accusation is valid? that this user was muted?

please, do help me understand exactly what duckdice is meant to be answering to?

Bobstone, Live support, Duckdice.

What's this bro- https://bitcointalk.org/index.php?topic=2022797.0
You said all of the previous accusers are no more active. So what? Does this make the accusation invalid? What did you mean by that? Fuckdice.io was shady and still a shady casino. Have they resolved the case? Not exactly. The tag on fuckdice.io from Zepher says the rest. I don't think anymore explanation is needed from anyone. Please stop shilling for fuckdice.io

[bobstone]

what shady activities exactly? and please do show me a case where we haven't paid due funds?

what accusation is valid? that this user was muted?

please, do help me understand exactly what duckdice is meant to be answering to?

Bobstone, Live support, Duckdice.

What's this bro- https://bitcointalk.org/index.php?topic=2022797.0
You said all of the previous accusers are no more active. So what? Does this make the accusation invalid? What did you mean by that? Fuckdice.io was shady and still a shady casino. Have they resolved the case? Not exactly. The tag on fuckdice.io from Zepher says the rest. I don't think anymore explanation is needed from anyone. Please stop shilling for fuckdice.io

This was resolved, the user was refunded, and is literally from the very early start on the website.

We also have a breakdown of what went on and how we resolved the case here https://help.duckdice.io/hc/en-us/articles/360007748833-DuckDice-scam-bonus-accusation

I mean that's half the problem if we're not allowed to move on from an honest mistake in both communication, and behaviour at that time then how do we proceed? what is your suggestion?

[Kirito89]

my username at duckdice.io is Richard101 i got muted permanently by a moderator, you know why? becouse he cant control his ego. i was banned from chat with another account then i asked the support and they allowed me to creat another account, and i told to mod i am here with permission of a admin. he was muting everyone becouse he says muting more people mean getting more rains.i remind him that becouse of this behavior duckdice.io is known for shady behavior.
as you can see bellow.how he reacted to my massege
https://prnt.sc/26dxujw
and here is admins permission
https://prnt.sc/26dnnxk

updates: i wrote on trustpilot as well about mods behavior and at all they are 2 stars at trust score
https://www.trustpilot.com/review/duckdice.io

here is Foxy rating trust score: Duckdice.io  Trust score is doubtfull at Foxyrating.

https://prnt.sc/26e135y

shame shame

I'm the mod in question that muted you forever ,   your previous account was permanently muted , after you scammed another player for 3000 $ on site,  thus when you created a new account ,   you mute passed on to your new account .   No matter how many times you're gona make fake reviews on trustpilot or bitcointalk , that won't change the fact you did ,  so your mute will stay permanently , regardless of how many new accounts you create.

[mgregg4177877]

Right here's my 10 cents worth... as a player on duckdice since 2017 the site is not a scam nor shady. Look around the other casinos and you'll find places that will not only mute but ban you and confiscate any balance if you don't bow down to what admin wants or if you question certain practices. Duckdice like every other crypto casino has a chat and mods to ensure the rules aren't broken for the benefit of everyone. While mutes are sometimes controversial it doesn't affect the legitimacy of the site as a casino that's trustworthy. Chat is a privilege that while useful and entertaining is not the main function of duckdice.

Calling the site shady is in my opinion far from the truth. You will see duckdice has owned up to mistakes in the past and doesn't try to hide it under the rug. It's fully open about controversies for all to see as it's a transparent site with players opinions always being appreciated.

What you won't find is justified allegations of the casino not honouring its payments to players (which at the end of the day is what makes or breaks trust in this industry) I myself have been muted multiple times over the years some I feel unjustified some I had coming to me but that's never ever gotten in the way of payments, gameplay or live support's helpfulness if any issues arise while muted.

Also if you consider the majority of players will never go out of their way to give 5 star reviews or feedback on trustpilot but if they did you'd be able to see the clear ratio of players who trust duckdice than those who don't trust duckdice. Unhappy players are much more likely to take to trustpilot of start threads like this to express their story of how they suffered a 'misjustice'. And muddy the waters of what truly happened. The trustpilot page is a mess thanks to what could easily be 1 person creating multiple accounts to damage the overall reputation of the site. But really 98% of the time is due to user error or actions that cause these situations in the first place.

Basically in summary a shady site doesn't promote and publicly address allegations, and if in the wrong admit their mistakes and honour any money lost as a result of it. They don't ignore anyone no matter how ridiculous a claim they have.

They have always paid out without a hitch anytime I make a withdrawl since 2017 to present day. Hopefully I do not appear as someone who's stupid enough to deposit and trust a casino that scams me or others.
Sadly 99% of players who trust and are satisfied with duckdice will never come to give their feedback to give a more realistic insight to how the casinos treatment of players and payments have always been excellent.
A shady casino would encourage players to give good feedback for a reward of some sort (happens more than you'd think) but duckdice doesn't.

Thanks

Maybe this helps maybe it doesn't but duckdice ain't no scam
 

[bitterguy28]

Right here's my 10 cents worth... as a player on duckdice since 2017 the site is not a scam nor shady. Look around the other casinos and you'll find places that will not only mute but ban you and confiscate any balance if you don't bow down to what admin wants or if you question certain practices. Duckdice like every other crypto casino has a chat and mods to ensure the rules aren't broken for the benefit of everyone. While mutes are sometimes controversial it doesn't affect the legitimacy of the site as a casino that's trustworthy. Chat is a privilege that while useful and entertaining is not the main function of duckdice.

Calling the site shady is in my opinion far from the truth. You will see duckdice has owned up to mistakes in the past and doesn't try to hide it under the rug. It's fully open about controversies for all to see as it's a transparent site with players opinions always being appreciated.

What you won't find is justified allegations of the casino not honouring its payments to players (which at the end of the day is what makes or breaks trust in this industry) I myself have been muted multiple times over the years some I feel unjustified some I had coming to me but that's never ever gotten in the way of payments, gameplay or live support's helpfulness if any issues arise while muted.

Also if you consider the majority of players will never go out of their way to give 5 star reviews or feedback on trustpilot but if they did you'd be able to see the clear ratio of players who trust duckdice than those who don't trust duckdice. Unhappy players are much more likely to take to trustpilot of start threads like this to express their story of how they suffered a 'misjustice'. And muddy the waters of what truly happened. The trustpilot page is a mess thanks to what could easily be 1 person creating multiple accounts to damage the overall reputation of the site. But really 98% of the time is due to user error or actions that cause these situations in the first place.

Basically in summary a shady site doesn't promote and publicly address allegations, and if in the wrong admit their mistakes and honour any money lost as a result of it. They don't ignore anyone no matter how ridiculous a claim they have.

They have always paid out without a hitch anytime I make a withdrawl since 2017 to present day. Hopefully I do not appear as someone who's stupid enough to deposit and trust a casino that scams me or others.
Sadly 99% of players who trust and are satisfied with duckdice will never come to give their feedback to give a more realistic insight to how the casinos treatment of players and payments have always been excellent.
A shady casino would encourage players to give good feedback for a reward of some sort (happens more than you'd think) but duckdice doesn't.

Thanks

Maybe this helps maybe it doesn't but duckdice ain't no scam
 

great story, but aperson can be wrong not a whole forum. scroll up and read what people are saying about duckdice.io trust score and behavior. its not only me cheack trustpilot and on bitcointalk Duckdice.io trust score. you will see.

Yeah says by an account that only joining free evets here to gain from gambling sites in which we can see in His post history so I am not saying he is Shilling  for Duckdice but I'm not sure what is that he is talking about here lol.
 and about duckdice? with multiple red tags from DT's here and there are many scams that has been unanswered so this means it will end up like that .

[bobstone]

yup i can blame my self becouse i tipped a user on stake and he told me he will pay me at duckdice as we both agreed.later the value of dogecoins goes so high that a tip of 700 usd cost to him 3000usd and he over acted on it.then he begged from them to ban me.when i ask for proofs they avoid me and banned me.

OK,

Firstly too anybody reading this thread, please know this isn't how duckdice operates, moderating team or otherwise and understand this discussion is based on a mute. This particular user, Richardo3o AKA crewchellenge and suspected other scam accounts has form in this area, a problem for all casinos but one we deal with quite rapidly and fairly, just sometimes people like this think making a lot of noise for people to buy into on BTT, trust review sites etc will then encourage us too back down and allow them too continue their behaviours.

Please note, this is just about a mute his claim. No money loss, no nothing like this.

Here is an insight into this user.

Basically, to wrap this up --- your previous account was crewchellenge, an account that in private messaged other users in order to obtain access to their accounts to use their faucet (an actual offence on any party involved) once you had access you didn't just use their faucet but would use these high-level accounts too try to obtain additional bonuses. You were successful at this before we knew about it, and scammed a user out of money he would of otherwise personally received. 8

This user actually publicly posted screenshots of how you obtained his telegram to continue this out

https://duckdice.io/forum/topics/990-warning-thread

Once we found out, we muted and banned your old account.

You asked whether you could create a new one, and an email operator only wrote ''we don't forbid this'' however once realising who you were again, one of the moderating team muted your new account forever --- you still have access to other site functions, but will not be able to perpetrate further scams on others.


--- I would very much like not to add anything further in reply to richard aka crewchellenge himself, but if other users of BTT forum are concerned and have questions will monitor this thread and add what detail I can.

Thanks, Bobstone,
DuckDice
Live Support.

[bobstone]

yup i can blame my self becouse i tipped a user on stake and he told me he will pay me at duckdice as we both agreed.later the value of dogecoins goes so high that a tip of 700 usd cost to him 3000usd and he over acted on it.then he begged from them to ban me.when i ask for proofs they avoid me and banned me.

OK,

Firstly too anybody reading this thread, please know this isn't how duckdice operates, moderating team or otherwise and understand this discussion is based on a mute. This particular user, Richardo3o AKA crewchellenge and suspected other scam accounts has form in this area, a problem for all casinos but one we deal with quite rapidly and fairly, just sometimes people like this think making a lot of noise for people to buy into on BTT, trust review sites etc will then encourage us too back down and allow them too continue their behaviours.

Please note, this is just about a mute his claim. No money loss, no nothing like this.

Here is an insight into this user.

Basically, to wrap this up --- your previous account was crewchellenge, an account that in private messaged other users in order to obtain access to their accounts to use their faucet (an actual offence on any party involved) once you had access you didn't just use their faucet but would use these high-level accounts too try to obtain additional bonuses. You were successful at this before we knew about it, and scammed a user out of money he would of otherwise personally received. 8

This user actually publicly posted screenshots of how you obtained his telegram to continue this out

https://duckdice.io/forum/topics/990-warning-thread

Once we found out, we muted and banned your old account.

You asked whether you could create a new one, and an email operator only wrote ''we don't forbid this'' however once realising who you were again, one of the moderating team muted your new account forever --- you still have access to other site functions, but will not be able to perpetrate further scams on others.


--- I would very much like not to add anything further in reply to richard aka crewchellenge himself, but if other users of BTT forum are concerned and have questions will monitor this thread and add what detail I can.

Thanks, Bobstone,
DuckDice
Live Support.

why will you like to run from here? since you bring something cool about your trust and fairnes.
i didnt scamed a user it was a loan matter which you can see on private masseges.and 2nd thing is i didnt get muted becouse of that.but i m muted becouse i told you there at public chat that duckdice.io is now a days well known for shady behavior around gambling community. thats all yours fault really. behave like a helper not like a boss there.

You accessed his account, as per his claim, this we know for fact from our records.

Whilst having access to his account, you asked for an additional bonus, we credited it, believing the original owner was in control of the account. Again as records show.

You then tipped yourself on the crewchellenge account.

All of this we have direct evidence of, but I would not wish to share how exactly our detection systems work and allow people like yourself to avoid detection easier  -- but transaction logs also do not lie.

---- hopefully, people will see this for exactly what it is.

I will not keep engaging on just malicious falsehoods.

Bobstone,
DuckDice,
Live Support.

[peter0425]

yup i can blame my self becouse i tipped a user on stake and he told me he will pay me at duckdice as we both agreed.later the value of dogecoins goes so high that a tip of 700 usd cost to him 3000usd and he over acted on it.then he begged from them to ban me.when i ask for proofs they avoid me and banned me.

OK,

Firstly too anybody reading this thread, please know this isn't how duckdice operates, moderating team or otherwise and understand this discussion is based on a mute. This particular user, Richardo3o AKA crewchellenge and suspected other scam accounts has form in this area, a problem for all casinos but one we deal with quite rapidly and fairly, just sometimes people like this think making a lot of noise for people to buy into on BTT, trust review sites etc will then encourage us too back down and allow them too continue their behaviours.

Please note, this is just about a mute his claim. No money loss, no nothing like this.

Here is an insight into this user.

Basically, to wrap this up --- your previous account was crewchellenge, an account that in private messaged other users in order to obtain access to their accounts to use their faucet (an actual offence on any party involved) once you had access you didn't just use their faucet but would use these high-level accounts too try to obtain additional bonuses. You were successful at this before we knew about it, and scammed a user out of money he would of otherwise personally received. 8

This user actually publicly posted screenshots of how you obtained his telegram to continue this out

https://duckdice.io/forum/topics/990-warning-thread

Once we found out, we muted and banned your old account.

You asked whether you could create a new one, and an email operator only wrote ''we don't forbid this'' however once realising who you were again, one of the moderating team muted your new account forever --- you still have access to other site functions, but will not be able to perpetrate further scams on others.


--- I would very much like not to add anything further in reply to richard aka crewchellenge himself, but if other users of BTT forum are concerned and have questions will monitor this thread and add what detail I can.

Thanks, Bobstone,
DuckDice
Live Support.

why will you like to run from here? since you bring something cool about your trust and fairnes.
i didnt scamed a user it was a loan matter which you can see on private masseges.and 2nd thing is i didnt get muted becouse of that.but i m muted becouse i told you there at public chat that duckdice.io is now a days well known for shady behavior around gambling community. thats all yours fault really. behave like a helper not like a boss there.

The way you reacted in His post meaning you are not denying that what He said is true? that your  old account was banned because of your past behavior? because if not then you will address that directly and will Deny that fact?

This sounds something with hidden agenda , and the team is only complying in what they think right for their site and right for the benefits of other players.

[YinShuiSiYuan]

as i mentioned  above i creat another account with admins permission ofc to use chat function. but i didnt scamed any person it was loan matter which they call it scame. if thats a scame then what is taking other people money? even they provide proofs. and here if I've done something wrong then why they saw? i am sure they read the chat between me and a mod named kirito. thats why now duckdice.io support team will appeal for my unmute.
.
I've asked them delete my account now.

It looks like your story is quite long. I don't know if what you were doing was a scam or not because it seems there is still missing a lot of information. However, it is certain that what you were doing was not entirely clean. As for loans or other settlements, you could have done it outside the casino and I think it wouldn't be a problem. Hijacking someone's account will always be considered a shady thing, even if that happen with approval of the owner.

[YinShuiSiYuan]

as i mentioned  above i creat another account with admins permission ofc to use chat function. but i didnt scamed any person it was loan matter which they call it scame. if thats a scame then what is taking other people money? even they provide proofs. and here if I've done something wrong then why they saw? i am sure they read the chat between me and a mod named kirito. thats why now duckdice.io support team will appeal for my unmute.
.
I've asked them delete my account now.

It looks like your story is quite long. I don't know if what you were doing was a scam or not because it seems there is still missing a lot of information. However, it is certain that what you were doing was not entirely clean. As for loans or other settlements, you could have done it outside the casino and I think it wouldn't be a problem. Hijacking someone's account will always be considered a shady thing, even if that happen with approval of the owner.

yup and it wasnt hijack or anything els. they accused  me while they are trying to hide the truth. i tagged  them by shady behavior.
and i am waiting for officiall duckdice.io to appear here. i will post something that let all the people know about theire behavior and honesty.

The only thing I can think of is that if you had access to someone else's account, with their approval, you can provide screenshots of a conversation with that user. Alternatively, if you have contact with him, ask him to prove that he is the owner of the account (screenshots for example) and to confirm your version of the events.

[YinShuiSiYuan]

as i mentioned  above i creat another account with admins permission ofc to use chat function. but i didnt scamed any person it was loan matter which they call it scame. if thats a scame then what is taking other people money? even they provide proofs. and here if I've done something wrong then why they saw? i am sure they read the chat between me and a mod named kirito. thats why now duckdice.io support team will appeal for my unmute.
.
I've asked them delete my account now.

It looks like your story is quite long. I don't know if what you were doing was a scam or not because it seems there is still missing a lot of information. However, it is certain that what you were doing was not entirely clean. As for loans or other settlements, you could have done it outside the casino and I think it wouldn't be a problem. Hijacking someone's account will always be considered a shady thing, even if that happen with approval of the owner.

yup and it wasnt hijack or anything els. they accused  me while they are trying to hide the truth. i tagged  them by shady behavior.
and i am waiting for officiall duckdice.io to appear here. i will post something that let all the people know about theire behavior and honesty.

The only thing I can think of is that if you had access to someone else's account, with their approval, you can provide screenshots of a conversation with that user. Alternatively, if you have contact with him, ask him to prove that he is the owner of the account (screenshots for example) and to confirm your version of the events.

buddy the thread  isn't about scame or funds. its about the behavior  of mods and admins. where they both lie to users. while i have posted many evidence  already in this case.
thought i have evidence that the player who they tagged me with for scaming is now not playing on duckdice.io after losing near 25k usd and 1.3 btc in few days. he banned himself.
unfortunately i have asked duckdice.io to delete my account and they delete it. there i was having chat with him.. during he was tipping me

So I don't think much can be done about it anymore. When it comes to moderators behavior, unfortunately, sometimes there are misunderstandings or even abuse on their part (I am talking about almost all chats). Mostly nothing can be done about it. Since your account has been removed and you are no longer a Duckdice user, I also doubt that they will want to clarify this case anymore.

[Pffrt]

This was resolved, the user was refunded, and is literally from the very early start on the website.

That was resolved? You had refunded his deposit, right? But why didn’t you give his winning and what about the bonus he was supposed to get? You didn’t give him anything other than his deposit 2 BTC. Am I right? Isn't it a shady activity? If not, what does it mean by "shady activity"?

[Erdogan]

This was resolved, the user was refunded, and is literally from the very early start on the website.

That was resolved? You had refunded his deposit, right? But why didn’t you give his winning and what about the bonus he was supposed to get? You didn’t give him anything other than his deposit 2 BTC. Am I right? Isn't it a shady activity? If not, what does it mean by "shady activity"?

I read about the story and it looks like everything turned out as it should.
The winnings you get thanks to the bonus are locked till you reach the limit of wagering. This user knowingly gave up further wagering so he could not receive any winnings.
The problem was that, according to the rules, he also lost 2 BTC of the deposit, but in the end it was returned.
What do you think is wrong?

[bitgov]

It's the nature of admin/moderator, and an admin should be strict with everyone. If you're a polite person, they may use you and abuse you in the group. I am an admin in the discord and leading the gambling website. I know it's hard to moderate members when they're abusive. It would be best to talk with customer support with solid evidence. If you don't have it, then leave it and move on.

OP have asked for the account to be closed himself, so if he doesn't have access to it then he certainly doesn't have access to the evidence either. Unfortunately, during chat conversations, a misunderstanding can quickly arise, even for a very symbolic reason. It is possible that this time it was also the case, but let the casino itself draw conclusions whether it was worth losing the user in this way.

[Reatim]

It's the nature of admin/moderator, and an admin should be strict with everyone. If you're a polite person, they may use you and abuse you in the group. I am an admin in the discord and leading the gambling website. I know it's hard to moderate members when they're abusive. It would be best to talk with customer support with solid evidence. If you don't have it, then leave it and move on.

That is how legit group must ack and same as the legit members , but this case is about someone abusing the group and someone accusing the group moderator for abusing His power .

I think this case will run Long because the Team does not want to collaborate more for OP and OP wanted a decent action from the team.

though both are throwing their own cents here , now we are here just to assume what will happens next .

[Ryker1]

It's the nature of admin/moderator, and an admin should be strict with everyone. If you're a polite person, they may use you and abuse you in the group. I am an admin in the discord and leading the gambling website. I know it's hard to moderate members when they're abusive. It would be best to talk with customer support with solid evidence. If you don't have it, then leave it and move on.

That is how legit group must ack and same as the legit members , but this case is about someone abusing the group and someone accusing the group moderator for abusing His power .

I think this case will run Long because the Team does not want to collaborate more for OP and OP wanted a decent action from the team.

though both are throwing their own cents here , now we are here just to assume what will happens next .

Well, this is the problem if you are a gambling owner who did not know about your staff or perhaps --you don't know how they manage your gambling casino as long as you have generated profit that is fine. The problem here that I have figured out is the behavior which is OP's complaint and I think OP can transfer into another gambling casino if he wants. Leave it if you don't want how they manage their casino, if many will do the same as you, they don't have players for sure. However, making a new thread is not necessary if you will directly communicate the team.

[btc78]

Well, this is the problem if you are a gambling owner who did not know about your staff or perhaps --you don't know how they manage your gambling casino as long as you have generated profit that is fine. The problem here that I have figured out is the behavior which is OP's complaint and I think OP can transfer into another gambling casino if he wants. Leave it if you don't want how they manage their casino, if many will do the same as you, they don't have players for sure. However, making a new thread is not necessary if you will directly communicate the team.

That is exactly the correct solution here that OP must move on and go to another casino that has legit behavior for long years and also proven by our community here because more than anything it is the gambling site prerogative how they will run their site, if they wanted to act like this one then expect players to leave and create issues like this thread.
though OP has outstanding claims yet it is clear about the team replies that they will not put any favorable action towards OP so meaning OP just take your time looking for more appropriate casino than this gambling site that has many outstanding case from forum members here.

[cute_coyote]

^ Definitely right, it seems like a very strict moderator which is not right, if that is the case, they should stop the rain from the chatroom since we all know that it could be abused and which criteria they will determine those abusers.
My advice is, provide strong evidence and what the cause of shady behavior that OP meant. It is nothing or does not make any sense if you don't have evidence even we know that this gambling casino doing shady behavior a long time ago and how did you get involved in that casino if you know they have shady behavior from the start.

Even if the OP provides us with solid evidence, what difference it will make to the duckdice. Their rating on the trust pilot is 2.3 which is very poor. In such cases, i would rather ask the OP why would he is so willing to play on the casino which does not have a good rating. Why not play at trusted casinos ? There is no shortage of good casinos.

I think that the OP's idea is to find proofs that Trustpilot's ratings are not objective:) To tell the truth, duckdice is a waste of time (my own experience), it is not even a casino. What I personally like in casinos is the range of games. I'm there for pleasure and not for winnings (I understand that even with 99%, my longterm winning odds are close to zero and only a one good hit of progressive jackpot can save me:)). What I mean is that I play for entertain myself and for this reason, I choose gambling sites with as many titles as possible. diceduck is not in this list.

[coin-investor]

Well, this is the problem if you are a gambling owner who did not know about your staff or perhaps --you don't know how they manage your gambling casino as long as you have generated profit that is fine. The problem here that I have figured out is the behavior which is OP's complaint and I think OP can transfer into another gambling casino if he wants. Leave it if you don't want how they manage their casino, if many will do the same as you, they don't have players for sure. However, making a new thread is not necessary if you will directly communicate the team.

That is exactly the correct solution here that OP must move on and go to another casino that has legit behavior for long years and also proven by our community here because more than anything it is the gambling site prerogative how they will run their site, if they wanted to act like this one then expect players to leave and create issues like this thread.
though OP has outstanding claims yet it is clear about the team replies that they will not put any favorable action towards OP so meaning OP just take your time looking for more appropriate casino than this gambling site that has many outstanding case from forum members here.

You are right it's not your loss but their's and by posting it here people will know what kind of moderators they have, moderators should be fair and considerate because they are getting their allowance and salary to their clients, and the chat is a good indication if the casino is healthy by having a good chat board with healthy discussion, we are not lacking casinos with good chat board and treat their clients fair.