What are the most important features of an online crypto casino?

[decodx]

I've been analyzing and thinking to myself... does anyone know of a website that offers this kind of online crypto casino comparison(features) that we're talking about here!!?
If yes... which website is it possible to see this?
Thanks!

GamblingBro reviews, for instance, offer unbiased opinions without affiliate links to the casino being reviewed or potential conflicts of interest. Most of the features mentioned in this topic are included in his reviews and rated so you can compare them across casinos.

[TinaK]

I've been analyzing and thinking to myself... does anyone know of a website that offers this kind of online crypto casino comparison(features) that we're talking about here!!?
If yes... which website is it possible to see this?
Thanks!

GamblingBro reviews, for instance, offer unbiased opinions without affiliate links to the casino being reviewed or potential conflicts of interest. Most of the features mentioned in this topic are included in his reviews and rated so you can compare them across casinos.

This review casino is really good because it has a unique review that comes from the community, not from a single person.
Any review gambling platform that has a review from a community is a good choice when you are planning to pick a good gambling casino because the review is genuine and we know that it has come from the honest review.

The most important feature of the gambling casino is the reputation they had, I'm not afraid of the KYC that asked by the casino because I know that it's a great help when a casino has been compromised by hackers, it has always been a good time to recover it.

[sunsilk]

In my experience, I've used the live support with someone's really replied on me. I guess that bot thing is just the first step and eventually, there's the person that shall help you with your problem.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

When it comes to live support or chat box then this is usually been handled out by bot but its not really necessary for it to be a human being as long those queries of yours is really answered up by bot

but having real human interaction would really be much preferable and not just seeing bot responses.Some people do really likes on being responded on the time that they do ask out something

which even myself would really see this as a great feature for an online casino to have on which they are really attentive when it come to queries and some complaints or questions
by its users.

I think the query will be handled by a bot but if your concern isn't really part of the bot's automated answer and finding of the solution, it will be transferred and handled by a live chat agent.

But it's always the better thing if there's the live chat that's active to help and solve the problem of their customers. I just feel that there's more care if it's like that although understandable on the end if they have chat bots because of the volume of customers that are asking for their help.

[Woodie]

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

[Hamphser]

In my experience, I've used the live support with someone's really replied on me. I guess that bot thing is just the first step and eventually, there's the person that shall help you with your problem.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

When it comes to live support or chat box then this is usually been handled out by bot but its not really necessary for it to be a human being as long those queries of yours is really answered up by bot

but having real human interaction would really be much preferable and not just seeing bot responses.Some people do really likes on being responded on the time that they do ask out something

which even myself would really see this as a great feature for an online casino to have on which they are really attentive when it come to queries and some complaints or questions
by its users.

I think the query will be handled by a bot but if your concern isn't really part of the bot's automated answer and finding of the solution, it will be transferred and handled by a live chat agent.

But it's always the better thing if there's the live chat that's active to help and solve the problem of their customers. I just feel that there's more care if it's like that although understandable on the end if they have chat bots because of the volume of customers that are asking for their help.

Most common queries would be something like this came from customers;

1. How long withdrawals would be processed?
2. How long would be the deposit would credit out on the account?
3. Whats thee wager requirement of blah blah blah.
4. Do this site require KYC?

The rest would really talk about the games itself been offered.
Most of these questions could really be seen on FAQ which it would be understandable that it would
be set up on bot for them to seek on.

[paxmao]

If I were to pick five most important features of online crypto casino that I consider, customer service would be the first one because it basically covers all of the other factors. Second is responsiveness to complaints, which seems to be lacking for most online casinos. Then, security, bonuses & offers, and payout speed. Although what is being offered is what would initially enticed me, on a deeper level of entrusting my loyalty, the first ones are the most essential.

Quite well said, nothing makes the experience worse than to feel ignored or that you have a problem and nobody seems to be on the other side to provide a decent solution. And yes, that covers all factors such as deposits, withdrawals, rules in general. I find it particularly annoying when there are hidden rules that are deep into the small print and the customer service simply says - you should know XYZ because it is written and so on. If it is important, you should make it clear and loud, else you are cheating.

[btc78]

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

I think cash back will only lies when you are a loyal or at least playing constantly and not just a visitor gambler and will seek for Cashback right away, this is a gained funds and not just being given like that.
I am also a fan of Cashback but i know how to gain this, and with that I only playing in few casinos now because of the cash back that i come to look at and yes they are giving best for what i desire though i must not mentioned them here for not bragging into not related thread.

[Rengga Jati]

I really think that most cryptocurrency casinos would prefer not to force people to go through KYC,

Well, but in fact, there are still many crypto casinos still need KYC for requirements in order to do it Rawal or other accessibility.
Although actually we also have our own choice, this depends on how we are going to be concerned with the KYC requirement. If we want to do it, just go on. But if we are afraid of something further that may happen, it is better to avoid this requirement.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

Exactly, A reputable casino will commonly give responses or feedback to the user problems. But, maybe the speed will be different. We know that the reputable casino should have numerous users and they may also receive many complaints every day. That is why they need several certain times to receive the complaint, study, analyze, check the evidence, and finally evaluate and decide on a solution. sometimes the case is also not easy, so maybe even reputable casinos will still take a little longer to resolve a complaint.

[sunsilk]

I think the query will be handled by a bot but if your concern isn't really part of the bot's automated answer and finding of the solution, it will be transferred and handled by a live chat agent.

But it's always the better thing if there's the live chat that's active to help and solve the problem of their customers. I just feel that there's more care if it's like that although understandable on the end if they have chat bots because of the volume of customers that are asking for their help.

Most common queries would be something like this came from customers;

1. How long withdrawals would be processed?
2. How long would be the deposit would credit out on the account?
3. Whats thee wager requirement of blah blah blah.
4. Do this site require KYC?

The rest would really talk about the games itself been offered.
Most of these questions could really be seen on FAQ which it would be understandable that it would
be set up on bot for them to seek on.

Yes, that's right. For specific and normal questions, if there's no bot, FAQ is always the first place to go for the basic questions about those inquiries which will also be answered by the bot relying on the FAQs info.

I disagree about what you've said that most of them don't want to hear us with feedback. Honestly, the reputable ones are wanting to hear and see feedback of their customers for them to know on which part of their service they should do better.

Exactly, A reputable casino will commonly give responses or feedback to the user problems. But, maybe the speed will be different. We know that the reputable casino should have numerous users and they may also receive many complaints every day. That is why they need several certain times to receive the complaint, study, analyze, check the evidence, and finally evaluate and decide on a solution. sometimes the case is also not easy, so maybe even reputable casinos will still take a little longer to resolve a complaint.

True. It's also a matter of the response time of the casino's support but there's the queuing for those customers that want to talk to someone personally to solve their matter. And if it's not being answered in real-time, they have the option to give the response and solution through email.

[Silberman]

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

I think cash back will only lies when you are a loyal or at least playing constantly and not just a visitor gambler and will seek for Cashback right away, this is a gained funds and not just being given like that.
I am also a fan of Cashback but i know how to gain this, and with that I only playing in few casinos now because of the cash back that i come to look at and yes they are giving best for what i desire though i must not mentioned them here for not bragging into not related thread.

At least in my experience the higher your status in the casino the greater the cashback that you receive, so a new player testing a casino for the first time cannot really expect to receive a lot of money back if any on their accounts, however it is a great feature for a casino to have as this shows their players that the casino cares about their customers, and this is something important as that is what makes a lot of gamblers to want to come back and keep playing at the same casino.

[mardaed]

I find it particularly annoying when there are hidden rules that are deep into the small print and the customer service simply says - you should know XYZ because it is written and so on. If it is important, you should make it clear and loud, else you are cheating.

Yeah, I came to know may instances of what you’ve mentioned. It is like they are waiting for you missed that step and make a mistake, and from there they would take advantage of your innocence and ignorance, and so the blame will be put and pressed on you. It’s as if communication, depending how on good or bad it is used, is what will make and break the relationship of any player and casino.

[coolcoinz]

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

I can't believe cashback is the most important feature that you can think of. I'd say transparency, lack of KYC, active live support, deposit bonuses... Cashback is nothing really. All casinos can offer it to an extent because they'll make money of you anyway. If you lose 1000$ and they offer you 200 back they still made money. It's just a way to show you they "care" about you and want a loser like you to keep playing. The'll give you back 200 because chances are you're going to bet it again and lose.

[pawanjain]

One of the most important is the features of the security again its an online crypto gambling there's money involved in it to make sure the funds are safe and legitimately came from a real user they will increase another layer of security and verification, for example, is the two-way authenticator, SMS verification, email verification and the optional KYC. It is better to build a good platform with good security because today there's a lot of trouble with the security.

Security is indeed one of the most important feature of a website where money is involved.
Since we are talking about a gambling website we can only imagine how much amount of money can be involved in it.
At times there are accounts who have thousands of dollars in their gambling accounts and in such cases it becomes absolutely necessary to have a good security.

[bitbollo]

I guess other people have already said "everything matter". And it's true!
However my top 5 picks are:
 Withdrawal limits = because it's helpful have lower limits (some FIAT sites allow 1 euro/dollar as limit it's important be competitive)
 Strength of licensing = I want play with reputable and licensed site
 Responsiveness to complaints = reputation in this field is all. I can't trust a site that doesn't reply to accusations.
 Bonuses & offers = this is a strong help to player (less or more experienced)
 Security = we love security!

[wxa7115]

At least to me the security of the website, customer service and good reputation are nonnegotiable, all the rest of the characteristic on the poll and that have been mentioned by other posters are without a doubt nice to have but the three I mention are not optional.

A casino needs to be secure, after all who wants to lose their coins to hackers, it also needs to have great customer service as sooner or later there will be an issue and you will need to discuss that with the representatives of the casino, and finally it needs to have a good reputation, since who wants to play in a casino that has scammed their customers before?

[LUCKMCFLY]

Well that is an essential factor, the security in every casino must be the best, it is something like the security that must be offered in u Exchange, in fact ransomware is very fashionable and this is a very common practice for all hackers, security in a casino must be extreme, more because very large amounts of money are handled, this is something that casinos reserve, because most people are focusing on looking for casinos that offer them privacy and anonymity, that is to say , that they do not require KYC, and although it is an important issue before this, the most important thing to look for is to have the money safe, at least that is what I think.

Since we're now dealing on an online crypto casino it is indeed a great factor to consider the security and being a gambler that is what I always looking for in a crypto casino site. Though to be honest everything that OP had listed was important to execute by any crypto casino and not just execute they need to maintain it especially the security of the site. So, yeah privacy, security, and the proper way to respond to customer complaints is one of the main key points that I am looking for an online crypto casino.

It would be great if the majority of online casinos could give us the privacy and anonymity that we deserve, in fact there are, but the ones that have these characteristics are the target of criticism for lacking certain licenses, and those licenses require very special KYC characteristics, and when giving KYC privacy ends, then it is difficult to have to please everyone, because some defend privacy and others want licenses, but in my case it does not matter that I have to give my KYC as long as they give me the security of have my balance safe in case of possible hacks or events like that.

[uneng]

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

I can't believe cashback is the most important feature that you can think of. I'd say transparency, lack of KYC, active live support, deposit bonuses... Cashback is nothing really. All casinos can offer it to an extent because they'll make money of you anyway. If you lose 1000$ and they offer you 200 back they still made money. It's just a way to show you they "care" about you and want a loser like you to keep playing. The'll give you back 200 because chances are you're going to bet it again and lose.

The casino will be always in profit, no doubts about it. But I can understand a gambler who sees a lot of benefits in cashback feature. As you said, if he loses 1000$ and the casino returns 200$ back to him, it means less 200$ the gambler will have to spend from his own pocket to keep betting. Moreover, being lucky it's possible to recover the initial loss with the extra 200$ given by the casino, who knows...

For daily gamblers I think cashback has a big impact on long run: they can play for longer, spending less.

[Mahanton]

I think having used different kinds of crypto casinos for a long time, i find myself going back to a casino if it offers cashbacks for a string of losses as this shows that the acknowledge the bad runs i had and its some sort of second chance...
Other factors that fall in play are bonuses and types of coins supported on the casino.

I can't believe cashback is the most important feature that you can think of. I'd say transparency, lack of KYC, active live support, deposit bonuses... Cashback is nothing really. All casinos can offer it to an extent because they'll make money of you anyway. If you lose 1000$ and they offer you 200 back they still made money. It's just a way to show you they "care" about you and want a loser like you to keep playing. The'll give you back 200 because chances are you're going to bet it again and lose.

The casino will be always in profit, no doubts about it. But I can understand a gambler who sees a lot of benefits in cashback feature. As you said, if he loses 1000$ and the casino returns 200$ back to him, it means less 200$ the gambler will have to spend from his own pocket to keep betting. Moreover, being lucky it's possible to recover the initial loss with the extra 200$ given by the casino, who knows...

For daily gamblers I think cashback has a big impact on long run: they can play for longer, spending less.

Rakeback and those bonuses does exist for nothing and this is indeed important and one of the things on why people do get interested since they do think off that they
could really be on advantage but we know that casinos or house do always win in the end and these things are just hooks up people
to play and would continue losing and giving out that kind of hope kind of situation where you do believe that you could make it.

[judeafante]

This is the current voting count and based on participants voting responsiveness to complaints and Customer service got the most votes so far, it's understandable players always want on-time responses to all their complaints and questions because it causes anxiety for players if their issues are not addressed on time, I'm surprised payout speed is not getting that many votes I always think that payout speed added a good rating for a gambling site.

Sign up speed   - 0 (0%)
Payout speed   - 4 (9.5%)
Withdrawal limits   - 1 (2.4%)
Strength of licensing   - 1 (2.4%)
Responsiveness to complaints   - 10 (23.8%)
Engagement with Bitcointalk community   - 4 (9.5%)
Bonuses & offers   - 7 (16.7%)
Software & games   - 1 (2.4%)
Security   - 2 (4.8%)
Customer service   - 12 (28.6%)
Variety of cryptocurrencies   - 0 (0%)
Total Voters: 42

[bitbollo]

...
I always think that payout speed added a good rating for a gambling site.
...

it doesn't surprise me that much because... I think this is a solved problem for all crypto casinos compared to FIAT casinos which require at least 24 hours or a few days for a payment to be issued. here funds received are definitely confirmed with few blocks...