Casino behavior that turn you off

[YinShuiSiYuan]

Excluding sites like 1xbit etc which are basically scam sites in disguise, the primary factor that turns me off in some crypto gambling sites is their vague and twisted KYC rules.

They promise 'No KYC' when you signup initially, but suddenly change their KYC promises stating various reasons to justify their decision which is seriously messed up and wrong. This has become a common issue in recent times.

This is true but fortunately this is being fixed (not at 100%) as most reputable casinos tell you before in their term and conditions that if you hit some big win you most likely will undergo KYC but if you play for example up to 1000 or 2000 USD withdraw then there is no need for KYC.

I know this is not the most perfect solution as these reputable casinos need to change this to at least a 10000 USD withdraw because they have huge amount of money readily available but I see this is going this way so after a few more people will request the same we should see this being fixed.I personally have withdrawn even more than 2000 USD without being asked for KYC from most reputable casinos so I am hopeful they will increase the limit further as that is the way crypto casinos should be.

A few posts earlier I wrote that the first thing I check are rules of KYC verification.
You described the detail that pisses me off the most. It is information about the fact that only in the case of a large win we can be asked to make KYC verification. Of course, this is a trick, because they can say that the amount of $100 it is a large win and you have to pass verification if you want to make withdrawal.

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[Bitinity]

what are the bad behavior of casino operators that turn you off from the site?

The best answer is if you look at how behavior of the casino you are promoting in your signature. If I have to spell it out into some specific behavior then here are my opinion:

• Delaying payment with non-senses reason
• Accusing players to do something against rules without any proof
• Unable to fix problem quickly and wisely
• Do not care about accusation against them and unwilling to solve it

[carlfebz2]

We all know, most of the behavior we don't want to get while withdrawing.

Is already a basic topic, people while they're winning don't want to get a problem while they're withdraw. Most people will say about "KYC", but to be honest on every casino F.A.Q they always can ask you to do "KYC"

So, never believe anything about anonymous feature or something like that.

Sooner or later we would really be heading on that very standard thing on where these casino businesses would needed to be regulated and once it had been asked out that its users should be asked with KYC
then theres nothing we can do.

Speaking of withdrawal then this is where the problem lies the most and whenever a site do experience these issues then it would really be a huge turn off in all potential players
in the market.
This wouldnt really do anything good once the public will really be having  this kind of mindset or impression towards the site.It would surely die slowly and slowly.

[passwordnow]

I don't like the delayed payment and sudden KYC. It happened to me and we really don't like being asked for that randomly even if you don't do much with your account and you just play casually with some of their games and deposits a normal amount. I can feel the others that have been posting their complaints that they have done nothing yet they're being accused by the casino. That's why it's easy to understand them if they're proving that they really have done nothing that should trigger the casino for them to stop their withdrawals.

[romero121]

Accusations were common when it comes to gambling sites, some are even created without any reason. Whatever the accusation, if the user have given strong proof then the particular platform is supposed to clarify and resolve the issue. When platforms doesn't do this, those platforms won't be used anymore. Myself once encountered an issue with a gambling site, requested help. There is little delay from the support team, but they solved my issue. This adds more value towards the platform even though I've encountered a problem.

[sovie]

Unfortunately, I must be unlucky, because it seems to me that there are quite frequent misunderstandings with the bookmaker. Then it is necessary to consult with a support agent. Sometimes it happens that they are absolutely incompetent and only spoil the reputation of their casino. It's just that support is the most important for me and if it doesn't work well, I give up.

[coin-investor]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Scammers like 1XBIT not only scam you of your money they accuse you of cheating and violating their terms even if you are innocent they are doing this if you are withdrawing a huge amount of money, another one is a delay in payment and support not addressing issues in time, gamblers just want to get their payout because they deserve it but casinos like 1XBIT steal your money and waste your time and effort.

[bitbollo]

Scam Is obviously to reply. And Is true.
But each accusations should be interpreted wisely. Personally I take very seriously any trusted accusation because I dont want waste money and time.
Another negative aspect Is related on rules. If a site change rules/terms It could be a bad sign and the reason should be pointed out very clearly and honestly.

[Oceat]

Unfortunately, I must be unlucky, because it seems to me that there are quite frequent misunderstandings with the bookmaker. Then it is necessary to consult with a support agent. Sometimes it happens that they are absolutely incompetent and only spoil the reputation of their casino. It's just that support is the most important for me and if it doesn't work well, I give up.

Have you ever tried the support of 1xbit? Do they really work well that's why you are promoting them?

Some of these casino doesn't have a good customer service though but they somehow manage to fulfill their duties without failure unlike the other casino platform. Although, it's still annoying because of the long time to wait for their response which is not a good practice but I understand though but I don't like that kind of response that's why I switched sometimes to other platform in which I could casually play without having a problem. I guess it depends on every users/gamblers.

[Rengga Jati]

..this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Simply, it is about trust, breaking the trust means that I have lost respect and trust in the site. The trust includes many things, not only about the relation to the feature but also services and also how the team can ensure and prove with the evidence, including solving the problem with a solution.
Moreover to the site with big scam accusations. Sites with high scam accusations will commonly have a bad reputation, moreover with the prooves that will ensure the accusation, it means that we must be careful of the sites. I will leave them as soon as possible.

[aioc]

The majority of us here have voted and will vote for lack of reputation as the main turn off among gamblers, gamblers are depositing money, spending their time, and taking the risk in the hope not only to enjoy the game but win money,m it's not right to kill that hope if they are not able to cash out what is rightly belong to them, even one scam valid accusation is a big turn off for players not to play in that casino.

[Haunebu]

This is true but fortunately this is being fixed (not at 100%) as most reputable casinos tell you before in their term and conditions that if you hit some big win you most likely will undergo KYC but if you play for example up to 1000 or 2000 USD withdraw then there is no need for KYC.

I know this is not the most perfect solution as these reputable casinos need to change this to at least a 10000 USD withdraw because they have huge amount of money readily available but I see this is going this way so after a few more people will request the same we should see this being fixed.I personally have withdrawn even more than 2000 USD without being asked for KYC from most reputable casinos so I am hopeful they will increase the limit further as that is the way crypto casinos should be.

Some crypto casino sites are relaxing their KYC rules as you mentioned, but they are part of the minority since the majority are enforcing their KYC rules in a more aggressive manner based on what I observed.

Also, this isn't the only way they enforce KYC. They enforce it for other reasons too and gamblers are left with no choice, but to comply if they wish to retrieve their winnings.

[lienfaye]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

For me withdrawal issues, existing scam accusations and poor customer support. These are often my concern when im choosing on where casino to gamble. I stayed away with casinos who has a withdrawal issues because its a pain if you're the one who already experiencing it. Then scam accusation and they are not addressing it. Because its an indication how they managed to maintain their reputation, not able to resolved it just shows their casino is something you cant trust. Lastly, poor customer support who cant enlighten the gamblers on their problem. They should be the one to resolved the issue and if the casino has a poor customer support its a disadvantage for players.

[michellee]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

We do not want to see the casino is not responsible for anything happening to their site and pretend that everything is okay. Every gambling site will have its problem but that depends on how it will solve that. If the casino does not try to solve it right away or slow response, we do not need to return to their site because we do not want to have a problem. We can prevent getting bad experiences from the casino operators if we search from this forum as we will have many good casinos lists that will provide us with a good experience.

[Wexnident]

Ignoring customer reviews and queries. Honestly, if they just answered back some replies and queries, even if the casino is bad, at the very least the user would have some closure to it, and maybe leave for good (or stay, depending on the answer), but no, if they just leave it hanging, it hurts pretty much both them and the user. If they bothered to actually answer, most problems could easily be resolved such as withdrawal issues, game fixes, scam accusations, etc.

[bitgov]

I don't risk a lot of money in casinos, I rather look for bonuses and free spins, so I pay a lot of attention to promotions. But when it comes to what puts me off, it's probably like everyone else, i.e. the requirement of KYC verification and dishonesty.

[Darker45]

The number one thing, of course, is when the casino steals money from its users. That could happen in so many ways. For example, the casino freezes the user's funds all of a sudden without proper explanation why, or the casino did not pay the prize money, or the casino suddenly withholds withdrawal and requests KYC, and so on.

These are all stealing. This turns me off. Especially if the casino has a mountain of unsolved complaints of this kind, I would label that casino scam right away.

[jrrsparkles]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

Bad customer support and changing terms to avoid issuing rewards for the win without prior notice are important things which really makes a casino to look like a bad one so people won't be playing again there if they faced problems related to this. Reputation matters but it is one of the thing we need to watch out before depositing our money into a casino so I didn't include into the list.

[btc78]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

First in my list is the Support , if this cannot be handling the cases and issues by players then this is a BS site.

Second on my list is the Withdrawal fees , Im sure many of us will favor here because like us who is small players we are always seeking for shorter fees.

Third on my list is the Advertising , this is one of the most important for me because this shows how capable the site to handle business by spending funds for them to lure players.

[magneto]

Unresponsive support for sure.

The fact that some casinos still have the audacity to hold user funds and pretend that nothing has happened is beyond me.

Before investing new games or whatnot, a casino must have a working customer support that is not understaffed. If that's the case, then you're just going to have clients leaving you for other casinos that actually care.