Casino behavior that turn you off

[FrankBank]

Agree, honesty is everything. If casino doesn't want or care to respond it just shows how much they really care about any situation.

[pawanjain]

Being inactive here on bitcointalk. If you are not here, then I do not want to gamble in your casino. I know that casinos do not have just here, they get people from all around the world and bitcointalk is just one place. We have so many casinos in the crypto world and we see like maybe 10 decent ones in bitcointalk, whereas there are 100+ of them online (thousand if you include bad ones as well).

However, for me the real thing is that if you are here, if you have a staff that talks here, or even the founder, then I know that I could get you to talk to me in case there is a bad situation going on. Look at some of the other casinos that do not care about here, they end up doing something bad and you complain about it but nothing happens because they do not care about bitcointalk at all and they do not care if someone is complaining. This is why someone being active on bitcointalk on behalf of the casino is very important to me.

That's really a good point. Casinos having their account on this forum do earn some kind of respect from the community.
Most of the popular casinos have their accounts on this forum and I guess this adds an advantage the casino owners as well since they might get good traffic from bitcointalk users.
But there are also some casinos who do have an account on this forum yet are reluctant to stay active on the forum. This is what a huge turn off me.

[UserU]

That's really a good point. Casinos having their account on this forum do earn some kind of respect from the community.
Most of the popular casinos have their accounts on this forum and I guess this adds an advantage the casino owners as well since they might get good traffic from bitcointalk users.
But there are also some casinos who do have an account on this forum yet are reluctant to stay active on the forum. This is what a huge turn off me.

Perhaps they have paid campaign managers to do the job, hence the "I'll just sit back and focus elsewhere" attitude.

Funnily they might spring up when it comes to promos.

[toast]

The only behavior of a casino that turns me off is the casino who keeps saying and promoting their website as fair or provably fair and if you tried to double check it and  you can't proved it or it's not fair at all that really turns me off and not only they are not promoting false information but also trying to trick the players.

[Tellek Garing]

That's really a good point. Casinos having their account on this forum do earn some kind of respect from the community.
Most of the popular casinos have their accounts on this forum and I guess this adds an advantage the casino owners as well since they might get good traffic from bitcointalk users.
But there are also some casinos that do have an account on this forum yet are reluctant to stay active on the forum. This is what a huge turn of me.

Perhaps they have paid campaign managers to do the job, hence the "I'll just sit back and focus elsewhere" attitude.

Funnily they might spring up when it comes to promos.

Well having a representative on the forum is an added advantage to casino owners but the most important thing is how the operators deal with the customer's feedback and complaints, one of the most annoying parts is that in some cases the customer never get any good response from the team and the problem are left untouched which have resulted into scam accusation and ultimately denting their reputations.

[pawanjain]

That's really a good point. Casinos having their account on this forum do earn some kind of respect from the community.
Most of the popular casinos have their accounts on this forum and I guess this adds an advantage the casino owners as well since they might get good traffic from bitcointalk users.
But there are also some casinos that do have an account on this forum yet are reluctant to stay active on the forum. This is what a huge turn of me.

Perhaps they have paid campaign managers to do the job, hence the "I'll just sit back and focus elsewhere" attitude.

Funnily they might spring up when it comes to promos.

Well having a representative on the forum is an added advantage to casino owners but the most important thing is how the operators deal with the customer's feedback and complaints, one of the most annoying parts is that in some cases the customer never get any good response from the team and the problem are left untouched which have resulted into scam accusation and ultimately denting their reputations.

That's ofcourse true. I think most of the scam accusation would have been raised because of a bad or incomplete response from the customer support.
The scam accusations would decrease drastically if casino owners hire good representatives for customer support.

[panjul07]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

1. Created an ANN thread in this forum but do not actively interact with members.
2. Slow in responding or even worst ignoring user's complaints or question when there is an issue.
3. Changing rules/terms for their own benefits.
4. Giving non valid reason or without proof to accuse players doing suspicious activity.

I think above 4 behaviors is more than enough for me to stay away from the casino.

[carlfebz2]

That's really a good point. Casinos having their account on this forum do earn some kind of respect from the community.
Most of the popular casinos have their accounts on this forum and I guess this adds an advantage the casino owners as well since they might get good traffic from bitcointalk users.
But there are also some casinos that do have an account on this forum yet are reluctant to stay active on the forum. This is what a huge turn of me.

Perhaps they have paid campaign managers to do the job, hence the "I'll just sit back and focus elsewhere" attitude.

Funnily they might spring up when it comes to promos.

Well having a representative on the forum is an added advantage to casino owners but the most important thing is how the operators deal with the customer's feedback and complaints, one of the most annoying parts is that in some cases the customer never get any good response from the team and the problem are left untouched which have resulted into scam accusation and ultimately denting their reputations.

That's ofcourse true. I think most of the scam accusation would have been raised because of a bad or incomplete response from the customer support.
The scam accusations would decrease drastically if casino owners hire good representatives for customer support.

And this place on this forum is the most relevant for someone to look for when it comes to issues and stuffs on which you could really tell the reputation of a site whether its a good one or not basing on how
many issues or pending complaints that they do have.

You wouldnt really be that dumb for you not to notice on which one is good and which ones is considerable.You should mind off that even top sites does have issues, what matter most on here
is that those issues had been resolved out in the end.

[mak013]

Today there are enough cryptocasinos that you can choose. If i don`t like something - i can just change casino. The main thing that they can do - to solve problems. If they solve it fast and correct - i can forgive them other problems. And the problem i can`t solve with changing casino is the problem with withdrawal my money. This is the worst thing that casino can do as for me.

[Silberman]

This is why i pay more respect to those gambling operator that still actively updating their threads here in forum , either those are their representative or the owner itself? yet they are the one that must be trusted and will be paying attention.

the support from the team and the owner is the big factor how we will trust our funds inside their casinos .

Exactly. There are casinos out there that regardless of how long they have already existing in the market, and have established their reputation well, they still make it to a point to be available for communication with their customers. This is a big factor indeed in giving the trust to the casino, and one that we should all keep on observing. This not only indicate their commitment to quality service but also transparency in updating progresses to their customers.

This is especially important when there is a dispute between a customer and the casino, many casinos have terrible customer service which means that if you have a problem you have to wait for weeks to get any kind of response, and if you have money on the line then this kind of slow response will seem as some sort of scamming behavior, even if that was not the intention of the casino, however if there is a fast communication then the customer knows that his problem is being reviewed and as such they do not feel that they are about to be scammed, and once the problem is resolved they are satisfied with the service they received, showing us once again that how you treat your customers is key to have a successful business.

[Kakmakr]

The one thing that I hate the most must be when they start out with very relaxed KYC requirements to bait people to play there and when they grow a big enough user base, they suddenly start to demand that strict verification be required to play at the casino.

Why was it OK for people to gamble at the casino when they were small.. but once they grow bigger.. it change so rapidly.? Also ....people who win big... suddenly gets scrutinized to see if they can find an excuse not to pay them. 

[Furious 7]

Being inactive here on bitcointalk. If you are not here, then I do not want to gamble in your casino. I know that casinos do not have just here, they get people from all around the world and bitcointalk is just one place. We have so many casinos in the crypto world and we see like maybe 10 decent ones in bitcointalk, whereas there are 100+ of them online (thousand if you include bad ones as well).

However, for me the real thing is that if you are here, if you have a staff that talks here, or even the founder, then I know that I could get you to talk to me in case there is a bad situation going on. Look at some of the other casinos that do not care about here, they end up doing something bad and you complain about it but nothing happens because they do not care about bitcointalk at all and they do not care if someone is complaining. This is why someone being active on bitcointalk on behalf of the casino is very important to me.

quite reasonable. because indeed with the recognition of the community that is here I personally feel more secure and comfortable because at least it is a guarantee that their reputation is already there and is quite good.
But on the other hand we also have to be able to pay attention to casinos that do have a lack of trust and this can also be considered to choose which ones are really safe and which ones are indeed suspicious.

[Fredomago]

This is especially important when there is a dispute between a customer and the casino, many casinos have terrible customer service which means that if you have a problem you have to wait for weeks to get any kind of response, and if you have money on the line then this kind of slow response will seem as some sort of scamming behavior, even if that was not the intention of the casino, however if there is a fast communication then the customer knows that his problem is being reviewed and as such they do not feel that they are about to be scammed, and once the problem is resolved they are satisfied with the service they received, showing us once again that how you treat your customers is key to have a successful business.

Good communication keeps gamblers attached to the house. It means that if the supports continue to show care for the players, they will keep coming back and play; I see your point and it's really valid. If there's concern and the team gives good updates showing that they are not neglecting the issue will bring good trust to the person who is experiencing the problem.

It's good to know that they are someone who's working with your concern and you are not waiting for nothing,

especially that we also use crypto in which the value is moving up and down, it's value a lot.

[Fortify]

Different forks with different opinions, I have seen quite a lot of gambling sites that have hard a rough pass and this reflects on their reputation both on this forum and outside the forum, this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

I've seen a few recent posts, usually blatantly obvious, where a new casino appears and is very quickly praised by a bunch of new accounts. It's a very shallow attempt of advertising and should be an instant warning to stay away. One of those sites also used a registered trademark of another gambling company, which is a red flag that they will be shut down one way or another fairly soon. It's worth having a flick through any links in the footer of the page and having a quick read through, because shell scam sites will often copy pages from other casinos or may have dead links throughout. If the support page is comprehensive (phone numbers, addresses, people) and you are able to do basic verification on it  - even just simple Google searches that match useful results - that could save you a headache in future.

[BITCOIN4X]

quite reasonable. because indeed with the recognition of the community that is here I personally feel more secure and comfortable because at least it is a guarantee that their reputation is already there and is quite good.
But on the other hand we also have to be able to pay attention to casinos that do have a lack of trust and this can also be considered to choose which ones are really safe and which ones are indeed suspicious.

If one wants to know which is the best casino which is safe to try then one quick question to the community will answer all his doubts. Someone has compiled a complete list of crypto casinos like him, but I didn't find the thread.

The average user who likes to post on gambling boards probably already knows which casinos are reputable and which casinos are reputable here, so it shouldn't take too much time for anyone wanting to give it a try. A strong community will help them get what they want, but keep doing your own analysis and also do it at your own risk and not breaking any of the rules stated in the TOS.

[DoublerHunter]

~snip~
Why was it OK for people to gamble at the casino when they were small.. but once they grow bigger.. it change so rapidly.? Also ....people who win big... suddenly gets scrutinized to see if they can find an excuse not to pay them. 

^ I have seen many casinos like this but in terms of KYC, they are very strict when they grow up.
That is definitely right, it is really not good that behavior when the casino tried to find an excuse and encountered this personally last year and the reason I did not use that casino until now. It seems they had a loophole for their users and the opportunity not to pay especially if we don't know what is written on the TOS, additionally, it should also be better if we read the TOS.

[BITCOIN4X]

^ I have seen many casinos like this but in terms of KYC, they are very strict when they grow up.
That is definitely right, it is really not good that behavior when the casino tried to find an excuse and encountered this personally last year and the reason I did not use that casino until now. It seems they had a loophole for their users and the opportunity not to pay especially if we don't know what is written on the TOS, additionally, it should also be better if we read the TOS.

Reading the TOS is a must for gamblers who want to try any casino regardless if they are big gamblers or just want to try their luck. TOS is often the reason why casinos can freeze a gambler's winnings due to the habit of gamblers who don't read the TOS well. Having multiple accounts, using a VPN and some other common things are the reasons why we often find funds frozen by casinos.

I really discourage myself from trying out many new casinos before they have a good reputation. Also I don't really like KYC on casinos to a certain extent. Sometimes KYC becomes mandatory for those who win big bets or when the casino has suspicions at some stage about the user. I think it's written clearly on the casino TOS if I'm not mistaken.

[Kelvinid]

~snip~
Why was it OK for people to gamble at the casino when they were small.. but once they grow bigger.. it change so rapidly.? Also ....people who win big... suddenly gets scrutinized to see if they can find an excuse not to pay them. 

^ I have seen many casinos like this but in terms of KYC, they are very strict when they grow up.
That is definitely right, it is really not good that behavior when the casino tried to find an excuse and encountered this personally last year and the reason I did not use that casino until now. It seems they had a loophole for their users and the opportunity not to pay especially if we don't know what is written on the TOS, additionally, it should also be better if we read the TOS.

They just simply look at their own benefits, not for the gamblers. Casinos like that would not grow anymore instead, they turn back down and gamblers will look at those casinos that give value to their players. 

And talking about KYC, it was understandable as it adds security to our account and that is not a problem for me but of course, it much better to not have. But I think, what is very important is that all casinos will immediately address the concern of their players and could give such favorable solution, not just ignore us.

[johhnyUA]

this leads me to ask what are the bad behavior of casino operators that turn you off from the site?

When they allow to deposit, but for withdraw they ask your KYC (very typical situation with casinos and betting platforms). Despite they mostly write such rules in their ToS, the fact of such actions is not good by itself.
You should ask for KYC before client shall deposit, in reverse it's looks like casino takes your funds as hostage.

[Mahanton]

^ I have seen many casinos like this but in terms of KYC, they are very strict when they grow up.
That is definitely right, it is really not good that behavior when the casino tried to find an excuse and encountered this personally last year and the reason I did not use that casino until now. It seems they had a loophole for their users and the opportunity not to pay especially if we don't know what is written on the TOS, additionally, it should also be better if we read the TOS.

Reading the TOS is a must for gamblers who want to try any casino regardless if they are big gamblers or just want to try their luck. TOS is often the reason why casinos can freeze a gambler's winnings due to the habit of gamblers who don't read the TOS well. Having multiple accounts, using a VPN and some other common things are the reasons why we often find funds frozen by casinos.

I really discourage myself from trying out many new casinos before they have a good reputation. Also I don't really like KYC on casinos to a certain extent. Sometimes KYC becomes mandatory for those who win big bets or when the casino has suspicions at some stage about the user. I think it's written clearly on the casino TOS if I'm not mistaken.

TOS is a long pile of text and even myself couldnt really deny that i do really skip out on reading this since most of the time they are just the same.There might be some changes in some parts but
most of the time it would really be just the same thats why people doesnt really mind off that much on reading it and when they had committed some violation then it is really that their fault
because if they had just read up the Tos then they wont really be able to commit out those mistakes.Is there something you can do? You do violate then its expected
that you would really be experiencing problems.