LTC CASINO Resolved.

[bambolina]

The fact that they went silent on casino guru is the worrying part as casino guru and ask gamblers are the best places where you can discuss or manage problems for real with casinos!

They were active yesterday  probably read all the comments and laugh at it.
3 weeks gave passed and they still refuse to share the official  game provider statement, they say they are investigating when 2 third party comfirmed there was not cheating  and with all the years  they brag about  running casino they haven't managed to pull one tiny bit  of evidence to justify the appropriation  of  money.

Its incredible  casinos like that even get visibility  as by now I'm  pretty sure I got scammed.
I really wanted to believe they were trying to be cautions  but now they have not reason to keep my money.

If the casino does not have funds to play players they shouldn't open casinos.

HERE LAST EMAIL RECIEVED  TODAY BY THE GAME PROVIDER.
LTC CASINO HAS BEEN LYING ALL THIS TIME

https://imgur.com/a/CzvZCkJ

They  are simply not paying  money because they don't  want to pay  winners.
Simple has!!

Not more proves left as the  casino is simply lying.

Ltc casino pay my winnings!!!

[1714727642]

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[1714727642]

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[1714727642]

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[1714727642]

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[saxydev]

Dude I totally feel you, fighting alone a casino which no one knows where it exists can be hard.. I really hope you will get your money!

[LTC Casino]

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including:

-Detailed analysis of all rounds and sessions, not only winning ones;

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side.

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.



P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

[LTC Casino]

The fact that they went silent on casino guru is the worrying part as casino guru and ask gamblers are the best places where you can discuss or manage problems for real with casinos!

That is one more lying from topic starter. We are in permanent contact with Casino Guru and other forums representatives.

[bambolina]

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including:

-Detailed analysis of all rounds and sessions, not only winning ones;

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side.

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.



P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

And  this is exactly what a broke  unlicensed casino acts!!

Never read so many lies at once!!

i know from the moment u blocked my account that u were going to steal my money!!!

You first tried to ignore me and pretend u were an honest casino only once i made it this public.

You want to appear honest?
Now that you are publicly admitting you steal money from players , make public the amount of deposit and the amount of spins i have made.

Stop the lies.
The game provider never said they instructed the casino  to pay me ,they simply said they send the requested  infos.
I actually shared every single email so your lies can be confronted.
They simply said over and over that they done all the checks requested  and the payments wasn't  happening because of the casino as they did their job.
Its all in the screnshots for people to see, so not  point to lie.


Show the community the game provider correspondence , all of it!! You are accusing the game provider of such actions and trying to thorn their reputation to defend yours which you do not have.
I have not relations with the game provider they where simply honest and you did not accept the reality as you did not accept casino guru gameplay checks which they again said there was nothing out of the ordinary!!
We are all dishonest except you?


Two third parties said i didn't cheat but you like a proper rogue casino decide to steal my money.



Just you know i asked if i could get 2 third because i wanted to close my account and i preferred less but straightway as i had not trust in your casino and it would have take me months and months with yoru poor withdrawals system.
Not other casino offer crumbs as withdrawals and i understand your casino is for change as big roller have not time to play in a casino that can't pay more than 15LTc daily. I asked to forfeited the amount because  the casino simply doesn't  pay all together!! Are u for real??? With your suspicious  behaviour I had not faith u were going to pay in a long run so I tried to see if I could get  less but all at once and this is because  your casino can't  pay big wins and neither small ones for the reviews I have seen around.

 JACKPOT???

The casino doesn't believe itself people can win and if it happens it will ignore and steal your money.  The real player reviews aren't nice either. Everyone is the bad guy except LTC casino.

Funny as the majority of the review around accuse you of having rigged games. little they know even if u win you still don't pay!!! THE IRONY!!

The amount of lies to try to defend your reputation is so sad.

Prove your lies because so far your are the only that believe to them.

You thorning apart the reputation of the game provider because they didn't lie about the player??

I have shared the email i have received and they simply confirmed that i did not cheat . unfortunately till today u refused to share their official statement.  Just do it and show what you are saying is true!!

You won't because u know u cant prove i cheated. You can't  prove the impossible  that's why u lied and u give not evidence.
you believe the games of god has a bug?? is it my fault?? can u even prove it?? u can't just accuse without prove it.
Are other casinos having issue with the same provider or is it only your casino that every time someone wins you block account and keep the winnings and accuse players ,provider and even reps for forums


I am appalled!!!

You said at the end of the case you would have shows all the proves of your accusations.
Bring it them on!

I did not cheat, my only mistake was to play in a unlicensed broke casino that can't afford to pay winnings and they simply lie to try to keep their reputation but instead  you are just confirming who u are!!


If you think this is ending here you are mistaken because it will be my life priority to prevent your casino to scam others, even if is for one penny!

Your type of casino give bad reputation to  crypto casinos.

shame on you

Now instead of lying prove to bitcointalk casino  and show the proves.

btw everyone can go and check at casino guru ,.

The casino hasn't responded to the thread for week and weeks.

i do not need to lie is all there  and i have prove every single thing i have said , Ltc casino just fabricated lies without one single prove.

You have tried so hard to slender me and every single time i have give evidence of your lies.

Where is your evidence?


At least you had the decency to don't wait 3 months to admit you stolen my money.

i will open a type 3 red flag if anyone wants to back me up and prevent this casino to rob people off.

If this is not the scam of the year i don't know what it is.


my journey starts now because i have not started yet and if they think they will  keep scamming people they are truly mistaken.

Shame on you LTC casino.
Disgusted  is a understatement.

[Mahdirakib]

In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

The players has reached to the game provider as you guys weren't responding him properly. You haven't replied to many questions of the forum members and staying silent most of the time. How professional is it!

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout.

Did he offer to receive the withdrawal partially? Or he is ready to sacrifice one third of his profit? There shouldn't be any problem to post a proof of this.

~ Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

You are saying that the user has played continuously for 16 hours without any break. But you haven't provided any single evidence of your claim. The funniest thing is that LTC Casino has done this whole thing and made the final decision based on their believe. Gambling doesn't work in this way, you should provide the proof.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices.

@Pmalek, LTC Casino is completely blaming the game provider for this user jackpot win without any evidence. They are accusing him without the proof. And they have made their final decision too. What you think about this accusation now?

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

The forum administration won't show any interest in this issue. You have to stay with your negative feedback if you aren't able to post any proof. It won't help you to grow your business. If you really have strong evidence against the player then send the details to those DT members (Jawhead999, TwitchySeal, Slow death) who has left negative feedbacks on your account.

[bambolina]

In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

The players has reached to the game provider as you guys weren't responding him properly. You haven't replied to many questions of the forum members and staying silent most of the time. How professional is it!

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout.

Did he offer to receive the withdrawal partially? Or he is ready to sacrifice one third of his profit? There shouldn't be any problem to post a proof of this.

~ Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

You are saying that the user has played continuously for 16 hours without any break. But you haven't provided any single evidence of your claim. The funniest thing is that LTC Casino has done this whole thing and made the final decision based on their believe. Gambling doesn't work in this way, you should provide the proof.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices.

@Pmalek, LTC Casino is completely blaming the game provider for this user jackpot win without any evidence. They are accusing him without the proof. And they have made their final decision too. What you think about this accusation now?

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

The forum administration won't show any interest in this issue. You have to stay with your negative feedback if you aren't able to post any proof. It won't help you to grow your business. If you really have strong evidence against the player then send the details to those DT members (Jawhead999, TwitchySeal, Slow death) who has left negative feedbacks on your account.

I have asked them if I could forfeit the winning from 1496 TO 1000 ltc if they could pay me the winnings all.at once as their withdrawals limits is tiny and it would have taken months with the risk of losing the money playing  as they do not offer time out anymore they removed the options to exploit players.

If that was a normal casino i wouldn't  have done this offer as is a lot of money  but  since their predator ways i was trying to protect myself as when I asked them to close my account they refused but they immediately  closed it when they had to pay me!!

Funny how the predator  blames the victim!

I endured nearly two months  and i Hope their  karma will hit them hard, bet they wont last much not paying people and accusing  game  provider  every time someone wins and they dont get their lying ways.

ps i'm curious  too to know  what @Pmalek as to say.

[aew]

It was obvious from the beginning.
Sorry for you op.
I know it's hard but your fault for choosing a no name casino

[bambolina]

It was obvious from the beginning.
Sorry for you op.
I know it's hard but your fault for choosing a no name casino

Unfortunately  i foumd this scammers in casino guru and they gave them a good reputation casino score.
Now looking around reviews the net is full of complaints about this rogue casino.

i wasted over 15k and they have the audacity to slender the game provider  who worked  for the UKGC while they are operating without license from Russia with Love.
The Ltc said the owner is Andrei TTr , a Russian millionaire,  I understand how he made millions now.
Disgusting.

[Pmalek]

<Snip>

You said in one of your first posts in this thread that you would make public all information when the investigation ends. If the investigation has ended, that's what you are supposed to do now. Or were you just joking when you said that? You can't just say things and expect people to believe you just because you said it. That's not how it works. You need to back it up with evidence. You are the only party that can end this once and for all by making your findings public.

You can't make private information public? Says who? Is Wazdan pressuring you not to do it? Is the player who accuses you of scamming doing it? You said you would, so what has changed?

I believe I asked you several times to show proof that Wazdan has not sent you the information you have requested. Why haven't you done it? Where is the email about your requests to Wazdan and the one that proves they haven't delivered what was asked? There is no non-disclosure agreement between you two. You believe Wazdan is colluding with the player to cheat on your casino? Excellent! Even more reasons to show proof that they haven't sent you anything of value to help with the investigation. Who are you protecting by not releaseing it? You are not making any friends here and you are making life difficult for yourself.   

You want to share the data with an admin? Tell you what I am going to do. I will tag Cyrus and hilariousandco in this post. They are mods of the marketplace section and might be interested to have a look. I will also mention the name DarkStar_ as he knows his way around gambling, and LoyceV as a trusted neutral party. I doubt anyone will object to these names or distrusts the mentioned users. I am also going to send them a PM asking if they want to take a look at this thread and maybe the provided evidence by you.

[saxydev]

I'll tell you a story about last week. I have played since 6 pm to the other day at 3 AM slots without a stop 1-2 weeks ago. That is 33 hours without stop. I have taken in less than 10k spins on jasmin jars two times 11k X. Plus 3 times on max bet EGT's 5 of 7.

Ok, profit overall, but you tell me 16 hours is a problem? If he would've lost the money you wouldve not cared, now that he won just keep them?

On what basis? You have a contract with Wazdan, you both verify on your ends, when the players was playing, the contract was still valid.

Why do you attack the player for asking for a 3rd of his funds? That is a totally normal behaviour from someone disperate waiting for months for his money..

I will wait for an update on casino guru, I am following the topic for a month or so

[LoyceV]

I was asked to respond here (not by OP). I must say I find bambolina's posts difficult to read (which is why I never bothered to read everything when I saw this topic earlier). Proofreading before posting would help, but posting the same things over and over again just makes it harder to read everything.

First:

To start with i have played over 15k in on this casino, opened 4 accounts as everytime i was playing too much i put my account on time out as the  chat operator refused to close my account.
~
I initially  won a jackpot but unfortunately  lost it all playing it again as their withdrawal option are 15 ltc daily ,a good way for the casino to get their money back.
I have played a lot and spend a lot of time playing  at the same slots as this is my taste  and after 3 more accounts between  breaks ( everytime I lost lot i put the account on break) and when I wanted to play again I opened a new one  which was allowed.

It sounds like you should really stop gambling! Closing your account won't help, as you can just create a new one, especially if a VPN is allowed.

casino is not licensed
~
I am amaze that if one spends a fortune they are ok with but once they wins and yes I did win the jackpots but I played lots of money and mostly lots of time.
Did they assume was impossible to win? this how I felt when I kept loosing,yet they  got my money from my deposits and took the winnings.
How can a casino acts in such ways?

It's simple: they love taking money and they hate paying. Add the fact that you can't really do anything about it, and it creates the perfect opportunity to keep your winnings.

I've read LTC Casino's posts in this thread. The problem is: I can't verify anything from either side of the dispute.

Playing 16 hours in a row with not a second interruption is out of the ordinary.

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

@bambolina: can you confirm you played manually for 16 hours without a second break? No toilet, no drinks, no distractions?

I think it's obvious to everyone that these questions are essential to the investigation.

It sounds to me like you have no evidence whatsoever, and are just looking for a reason not to pay.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party

So let me get this clear:
You offer a game.
Someone wins.
You don't want to pay.
The game provider tells you all is fine.
You don't like it and assume the game provider is in on it.
You don't want to pay.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices.

Quoted for reference.

It's your responsibility who you do business with, but you shouldn't use your business choices to deny a user their winnings.

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

What makes you think the Bitcointalk forum Admin has any interest in private data?

[ultraBTC]

The fact that they went silent on casino guru is the worrying part as casino guru and ask gamblers are the best places where you can discuss or manage problems for real with casinos!

In addition, CM (https://www.casinomeister.com/forums/) has been pretty good in the past as mediator between players & online casinos and for resolving specific issues. 

[bambolina]

I'll tell you a story about last week. I have played since 6 pm to the other day at 3 AM slots without a stop 1-2 weeks ago. That is 33 hours without stop. I have taken in less than 10k spins on jasmin jars two times 11k X. Plus 3 times on max bet EGT's 5 of 7.

Ok, profit overall, but you tell me 16 hours is a problem? If he would've lost the money you wouldve not cared, now that he won just keep them?

On what basis? You have a contract with Wazdan, you both verify on your ends, when the players was playing, the contract was still valid.

Why do you attack the player for asking for a 3rd of his funds? That is a totally normal behaviour from someone disperate waiting for months for his money..

I will wait for an update on casino guru, I am following the topic for a month or so

It's  all so unreal.
First they blame me ,now is the provider!
They said i spread negative comments about the  provider when they were lying about them, I simply  sent the screenshot  of casino ltc was saying about them as the game provider only told me that they have checked  the game history.
They never shared  the technicality and they never sided me.
The only reason  I contacted them was to verify if the casino was lying and they were all along.
If the casino thinks there is a bug created by the game  provider  ( madness ) they should refund me all my money deposits.
They said 13000 spins yet they are saying I played  16 hours not stop with less 1 seconds? That's 57000 spins if ut was a aoun for seconds. Even me can do this basic math.
16 hours not stop is a big lie as I do eat and I took breaks so they just make this sound crazy to imply I used a bug or program.

All their lies do not add up.

They  have said I threatened  them?
I ask several  times to close my account because  I couldn't  stop playing and told them  I would hace report them as they were exploting  vulnerable  players  refusing to close accounts where they asked.
They simply said " don't  play" !!! Predator's  behavior.
If they banned my account when I asked to close it the first time I wouldn't  have wasted over 15k and they  wouldn't  have stolen  my money and they wouldn't  have been in a situation  to have to pay a player winnings.
Instead they  were ok for me to play endless  hours when I waz constantly  losing,not stop!
How convenient!!
They think is not normal for  a player  to ask for give one 1 third of the money when i genuinely  thought that could have been the only way to get the money fast as even if the casino would have paid me i would have lost it since they paid 15Ltc per day and they removed the time out  options  in order to exploit vulnerable players.
A normal casino would pay the winning at once but of course there is an agenda for them  to give u little crumbs withdrawal limits and not time out, they know players will lose their money.
I hope casino guru removes the " reputable casino" score because  i honestly  trusted them and the Casino turned out to be a rogue casino of the worse kind.

They said they would have shared all the  investigation  infos.
i can't  wait!  I have a clear conscience and nothing  to hide.
I did not cheat and  I shared all i could to prove it ,now is their turn.

They won't  simply because they  are publicly  slandering game provider  and myself  with not evidence.

Crazy how this sort organisations  can't  be stopped because is a robbery un broad daylight.

[bambolina]

I was asked to respond here (not by OP). I must say I find bambolina's posts difficult to read (which is why I never bothered to read everything when I saw this topic earlier). Proofreading before posting would help, but posting the same things over and over again just makes it harder to read everything.

First:

To start with i have played over 15k in on this casino, opened 4 accounts as everytime i was playing too much i put my account on time out as the  chat operator refused to close my account.
~
I initially  won a jackpot but unfortunately  lost it all playing it again as their withdrawal option are 15 ltc daily ,a good way for the casino to get their money back.
I have played a lot and spend a lot of time playing  at the same slots as this is my taste  and after 3 more accounts between  breaks ( everytime I lost lot i put the account on break) and when I wanted to play again I opened a new one  which was allowed.

It sounds like you should really stop gambling! Closing your account won't help, as you can just create a new one, especially if a VPN is allowed.

casino is not licensed
~
I am amaze that if one spends a fortune they are ok with but once they wins and yes I did win the jackpots but I played lots of money and mostly lots of time.
Did they assume was impossible to win? this how I felt when I kept loosing,yet they  got my money from my deposits and took the winnings.
How can a casino acts in such ways?

It's simple: they love taking money and they hate paying. Add the fact that you can't really do anything about it, and it creates the perfect opportunity to keep your winnings.

I've read LTC Casino's posts in this thread. The problem is: I can't verify anything from either side of the dispute.

Playing 16 hours in a row with not a second interruption is out of the ordinary.

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

@bambolina: can you confirm you played manually for 16 hours without a second break? No toilet, no drinks, no distractions?

I think it's obvious to everyone that these questions are essential to the investigation.

It sounds to me like you have no evidence whatsoever, and are just looking for a reason not to pay.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party

So let me get this clear:
You offer a game.
Someone wins.
You don't want to pay.
The game provider tells you all is fine.
You don't like it and assume the game provider is in on it.
You don't want to pay.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices.

Quoted for reference.

It's your responsibility who you do business with, but you shouldn't use your business choices to deny a user their winnings.

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

What makes you think the Bitcointalk forum Admin has any interest in private data?

Hi there, 16 hours straight  i doubt as u do eat and use the toilet.
I did play long hours for sure but yes I had breaks and never used autospins.
If I was a software shouldn't  it be not stop right?
I can  promise you I had breaks and if the casino share the gameplay  people can see it.
Casino  guru and game  provider checked and they said nothing  irregular  was found.
At this  point  ltc should  make public the game provider  official statemtent and the correspondence to see who's  lying.
I don't  know the  game provider  people  so they wouldn't  have a reason to side me.

I hope my message is not too hard to read.
And yes I should  stop gambling and u stopped  for two years but my mum had a stroke  and  the pain triggered me to play as i have used gambling as a coping  mechanism in the past.

Thanks  for your reply.

[bambolina]

I was asked to respond here (not by OP). I must say I find bambolina's posts difficult to read (which is why I never bothered to read everything when I saw this topic earlier). Proofreading before posting would help, but posting the same things over and over again just makes it harder to read everything.

First:

To start with i have played over 15k in on this casino, opened 4 accounts as everytime i was playing too much i put my account on time out as the  chat operator refused to close my account.
~
I initially  won a jackpot but unfortunately  lost it all playing it again as their withdrawal option are 15 ltc daily ,a good way for the casino to get their money back.
I have played a lot and spend a lot of time playing  at the same slots as this is my taste  and after 3 more accounts between  breaks ( everytime I lost lot i put the account on break) and when I wanted to play again I opened a new one  which was allowed.

It sounds like you should really stop gambling! Closing your account won't help, as you can just create a new one, especially if a VPN is allowed.

casino is not licensed
~
I am amaze that if one spends a fortune they are ok with but once they wins and yes I did win the jackpots but I played lots of money and mostly lots of time.
Did they assume was impossible to win? this how I felt when I kept loosing,yet they  got my money from my deposits and took the winnings.
How can a casino acts in such ways?

It's simple: they love taking money and they hate paying. Add the fact that you can't really do anything about it, and it creates the perfect opportunity to keep your winnings.

I've read LTC Casino's posts in this thread. The problem is: I can't verify anything from either side of the dispute.

Playing 16 hours in a row with not a second interruption is out of the ordinary.

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

@bambolina: can you confirm you played manually for 16 hours without a second break? No toilet, no drinks, no distractions?

I think it's obvious to everyone that these questions are essential to the investigation.

It sounds to me like you have no evidence whatsoever, and are just looking for a reason not to pay.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party

So let me get this clear:
You offer a game.
Someone wins.
You don't want to pay.
The game provider tells you all is fine.
You don't like it and assume the game provider is in on it.
You don't want to pay.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices.

Quoted for reference.

It's your responsibility who you do business with, but you shouldn't use your business choices to deny a user their winnings.

P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

What makes you think the Bitcointalk forum Admin has any interest in private data?

Hi there, 16 hours straight  i doubt as I do eat and use the toilet.
I did play long hours for sure but yes I had breaks and never used autospins.
If I was a software shouldn't  it be not stop right?
I can  promise you I had breaks and if the casino share the gameplay  people can see it.
Casino  guru and game  provider checked and they said nothing  irregular  was found.
At this  point  ltc should  make public the game provider  official statemtent and the correspondence to see who's  lying.
I don't  know the  game provider  people  so they wouldn't  have a reason to side me.

I hope my message is not too hard to read.
And yes I should  stop gambling and u stopped  for two years but my mum had a stroke  and  the pain triggered me to play as i have used gambling as a coping  mechanism in the past.

Thanks  for your reply.

[bambolina]

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

We asked the provider multiple questions, including:

-Detailed analysis of all rounds and sessions, not only winning ones;

-At what speed and volatility was the game played? These parameters are not passed to our backend, but they must be on the provider's side.

-A request to consider and comment on 16-hour long sessions with turbo spins played exclusively in one slot from all the accounts regardless of the result (after the jackpot, the player continued the game, including the period when they won three Grand jackpots in a short time).

Of the whole range of questions, the provider answered only one - regarding the probability of winning the Grand jackpot. For the record, it is 1/166,945 games. In this case, the Grand jackpot was won three times within 13,000 spins. Even prior to receiving the abovementioned response, we assumed a very low probability of hitting the Grand Jackpot thrice in such a short period of time. That's why we suspended the player’s account, preventing them from further exploiting a possible bug and hoping that Wazdan would shed light on what was happening.

Unfortunately, Wazdan completely ignored all other subjects, although the situation obviously required further clarification. In parallel, the provider was in touch with the player, assuring them that they had instructed the operator to make payment. We expect game providers to follow the B2B model where they do not bypass their customers to reach end-users as it is basic professional ethics.

The provider also notified us that the player was constantly contacting them on the issue. The provider expressed concern about their reputation, as the player was spreading negative messages on the forums. In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.

To that end, we have reasons to distrust the Wazdan studio. They behave like an interested party and withhold essential information, whether trying to avoid reputational risks or being in collusion with the player. On the balance of evidence, we remain convinced that the Power of Gods: Hades game may contain a bug that makes winning the jackpot a non-random event under certain conditions. We also do not exclude that the bug could be fixed by the provider without making it public.

As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout. You don't expect regular players to do that, but it is a common practice among fraudsters since urgency is one of their main weapons.

The provider also did not clarify the situation around the hours-long sessions with thousands of uninterrupted spins, which is practically unattainable with the built-in tools of the game since the auto play is limited to a thousand spins and then there should be at least a slight delay. Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.

A similar situation arose earlier with Felix Gaming software. Read more about that here: https://bitcointalk.org/index.php?topic=5385638

In short, Felix Gaming admitted that another player had used a script instead of the officially certified client allowing them to change the bet size right in the bonus game. And these bugs are not found by chance - highly trained teams that abuse vulnerabilities in online casinos for huge profits do that. Hopefully, in the present situation, the truth will come out in time as well.

We'd like to remind that the player also threatened LTC Casino, as they admitted themselves. This is another violation of LTC Casino's terms and conditions.

Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices. In addition, we publicly urge other casino operators to pay special attention to Wazdan titles, including previous results, due to a potential vulnerability in their games.



P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.

You are in constant contact  with casino guru?

This is what they are saying 

https://imgur.com/a/QmcA8UE

They  have checked  the game history send by you, not foul play found.
If u want  to scam people  own it and do not slander  game providers or players.

You score  will go down the level you deserve  to be.
I'm  now angry and tired if your scaming lies.

[bambolina]

 i just found out this :

https://www.askgamblers.com/online-casinos/reviews/ttr-casino

TTR casino owned by the same owner of Ltc casino got blacklisted at ask gamblers.

Askgamblers states:

"BLACKLISTED: TTR Casino is being added to our blacklist due to the fact that a member of their management has been found in conducting unjustified, abusive and defamatory campaign against AskGamblers. We believe that verbal aggression and slanderous campaigns totally contradict to the normal business relationships based on mutual respect and professionalism. AskGamblers maintain zero tolerance towards such unprofessional behavior and strongly encourage players to stay away from this casino."

 Looks like is an habit of their management to make defamatory campaign when they don't get their own ways.

Now is my turn and Wadzan turn.

Who's will be next if we don't stop them?

[Slow death]

During the investigation, we encountered more uncertainties on top of the technical issues with the game. Specifically, they relate to how Wazdan communicates with us and the player, which only strengthened our suspicions.

- Are you and your team investigating or were you and your team asking Wazdan to investigate what happened?

As I understand it, you were asking Wazdan to investigate what happened because you suspect that OP didn't win honestly, right?

- being that you asked Wazdan to investigate and Wazdan is telling you that there's nothing wrong with OP's victory. so you need to accept that fact that there's nothing wrong with OP winning

You understand this? you should pay the OP, if you suspect OP but don't have proof then it's just your opinion

if you don't pay the OP then you are a scammers

I understand that you have this doubt about OP's victory, but you need to understand you don't have proof that he cheated, be more responsible and pay him!

[Volt Ent. (Wazdan)]

Hello all Users!

I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.

First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.

Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.

Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty.   It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.

To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?

And now, for the end, a few facts:
- probability in slot games doesn't mean that an event is impossible to happen more often than on "average" - it is a basic fact of maths. Do you think, that when during a toss of a coin, it is impossible to get ten "heads" in a row, just because the probability of it is low?
- we answered all your questions, and we ASSURED you, that after the check of the gameplay everything was absolutely ok with it.
- is there any point in our games T&C or in your casino T&C which makes forbidden for the player to play long game sessions on one game? Is it a crime, is it an abuse of T&C or is it just one of your abusive practices to avoid the payout of money which were won?
- your casino doesn't have any gaming license and is not providing even the name of the owner company or any address of it. Seems a bit scam, isn't it?


TO SUM things for all the players: all stated here by LTC Casino representative accusations, that Wazdan brand is, in any case, a responsible for this situation are not true and most probably an attempt to avoid a payout to the player. We are not responsible for it and we are very sorry to see such practices in our industry. We are also encouraging all players from this forum to find our games on different brands than LTC Casino and we are happy that this "product which is pretending to be a casino" is not offering our games anymore. As for the decision, if to be a client of LTC or not, we leave with all reader's decision, not like LTC Casino who is urging other casinos to avoid our product. I believe that the simple fact that our games are used and nominated for many industry awards by other casinos' representatives and players, and LTC Casino is being blacklisted for fraud on players' wins on many sites speaks for itself. Looks like our companies have absolutely different views about fair gaming and responsible gambling issues. Let us stay with our practices and we will ask players which way they would like to follow.