LTC CASINO Resolved.

[shrxkt]

I have been following this whole topic and was silent the whole time but I'm happy the ceo told u he'll pay u. U should ask them to pay u in USD and not LTC with the LTC/USD exchange rate from the time u wanted to withdraw since u were going to cash out anyway and it's their fault for preventing u withdrawing. Hell they should even pay u 2x for causing so much stress. I'm sorry for your mothers health and hope u will be able to get her the help she needs. Don't even mention about breaks, just stop forever. U got lucky but these casinos are made to drain your balance and they will ruin your life in the long run. Remember this life is a test from Allah and trying to get to the highest paradise should be our only goal in this life. Take care.

[LTC Casino]

Dear Player and Forum Community,

We apologize for the delay, but the situation is unprecedented and took considerable time to resolve.

To sum up, here are the key findings of our investigation:

1. We consider the player's in-game behavior to be highly suspicious. The arguments have already been given above: playing only one slot, winning several jackpots in a row, and so on.

2. We believe that the winnings were not possible without a vulnerability in Wazdan's software.

3. We consider the player to be prone to fraud since they blackmailed us, threatening to file a complaint with the UK public authorities and demanding the lost deposits back. The player regularly blackmails various casinos in a similar way, as evidenced by their activity on the LCB forum.

_______________________________________________________________________________ _______________________________


Our white-label operator SoftSwiss, hosting over 200 respected casino brands, unequivocally classifies this win as a fraud. Unfortunately, Wazdan has refused to cooperate with our investigation by leaving most of the questions unanswered. We see their conduct as highly unprofessional, while the only reasonable explanation for it is an attempt to escape liability.

Still, we have to accept responsibility for hosting Wazdan games in our casino. As an honest and liable casino, we have made the following decision:

Despite our belief that we are dealing with a highly irregular situation, we are unfreezing the player's account since a three-month investigation failed to provide strict evidence of fraud.

As of now, the player's account is active and all the funds are withdrawable.

[Pmalek]

So you finally came to your senses and realized that if you don't have proof of wrongdoings, you can't deny a player his winnings based on your hunch. 

Our white-label operator SoftSwiss, hosting over 200 respected casino brands, unequivocally classifies this win as a fraud.

Based on your track record, I assume this statement won't be backed by any proof, will it? Their investigators confirmed the player cheated but you are not going to present any kind of report or evidence that explains what the player did exactly.

[LTC Casino]

So you finally came to your senses and realized that if you don't have proof of wrongdoings, you can't deny a player his winnings based on your hunch. 

We have always been fair casino and always paid all legal winnings.

We stay sure that there was a bug on Wazdan's side. This is not proofed with documents because Wazdan is keeping silence and does not reply our questions.

We take responsibility on providing Wazdan's games to our customers and as long as three-months investigation period passed, we pay.

[bambolina]

So you finally came to your senses and realized that if you don't have proof of wrongdoings, you can't deny a player his winnings based on your hunch.  

We have always been fair casino and always paid all legal winnings.

We stay sure that there was a bug on Wazdan's side. This is not proofed with documents because Wazdan is keeping silence and does not reply our questions.

We take responsibility on providing Wazdan's games to our customers and as long as three-months investigation period passed, we pay.

Dear  ltc casino.
Thanks  for your decision.
Really appreciate  it.
I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction and in a ideal world after waiting 3 months for the investigation  to end my winnings  became  less than half due the crypto fluctuations.

I have made the first attempt  to withdraw the max daily amount of 15ltc  but the transaction  is still pending so far.
ill be happy to remove  the flag once the payment is paid in full ,either ways you decide.
Thanks again.
Best regards.

[saxydev]

So you finally came to your senses and realized that if you don't have proof of wrongdoings, you can't deny a player his winnings based on your hunch.  

We have always been fair casino and always paid all legal winnings.

We stay sure that there was a bug on Wazdan's side. This is not proofed with documents because Wazdan is keeping silence and does not reply our questions.

We take responsibility on providing Wazdan's games to our customers and as long as three-months investigation period passed, we pay.

Dear  ltc casino.
Thanks  for your decision.
Really appreciate  it.
I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction and in a ideal world after waiting 3 months for the investigation  to end my winnings  became  less than half due the crypto fluctuations.

I have made the first attempt  to withdraw the max daily amount of 15ltc  but the transaction  is still pending so far.
ill be happy to remove  the flag once the payment is paid in full ,either ways you decide.
Thanks again.
Best regards.

Any update yet?

[bambolina]

So you finally came to your senses and realized that if you don't have proof of wrongdoings, you can't deny a player his winnings based on your hunch.  

We have always been fair casino and always paid all legal winnings.

We stay sure that there was a bug on Wazdan's side. This is not proofed with documents because Wazdan is keeping silence and does not reply our questions.

We take responsibility on providing Wazdan's games to our customers and as long as three-months investigation period passed, we pay.

Dear  ltc casino.
Thanks  for your decision.
Really appreciate  it.
I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction and in a ideal world after waiting 3 months for the investigation  to end my winnings  became  less than half due the crypto fluctuations.

I have made the first attempt  to withdraw the max daily amount of 15ltc  but the transaction  is still pending so far.
ill be happy to remove  the flag once the payment is paid in full ,either ways you decide.
Thanks again.
Best regards.

Any update yet?

Not yet.

I did manage to make a daily withdrawn.

Hopefully they will agree for me to take all of it at once and they can close my account.
I need  to heal by all this and make sure I stay away from casinos.


@ltccasino  is there any chance you could pay the money all at once? If not at least  the first three months worth of daily cashout as I due the investigation  i couldn't and ill start to withdrawn  the rest daily till  I will withdrawn it all.

I hope this could be done .

Thank you.

[GamblingBro]

LTCCasino still thinks that this is a fraudulent case.
Softswiss also confirmed that the win is not legit.
But now the player can withdraw his money as there is not enough evidence of fraud...

What a ridiculous outcome. The paranoia of the LTCCasino management was ruining the casino's reputation during the last three months and now nothing will help to clean it up.

[notblox1]

It is good to see that LTC Casino decided to unfreeze customer funds and allow him to withdraw them, but I don't trust them until I see confirmation from user bambolina.
LTC Casino is now blaming one of their partners and game provider Wazdan for bug, and they didn't prove anything so I could say that SoftSwiss was wrong.

[LTC Casino]

Dear  ltc casino.
Thanks  for your decision.
Really appreciate  it.
I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction and in a ideal world after waiting 3 months for the investigation  to end my winnings  became  less than half due the crypto fluctuations.

It was your own decigion to play for crypto so there is no any our responsibility for cryptocurrency exchange rate. I guess if it raised you did not say you do not like it.

We are not able to pay your winnings in one single transaction as you wish. We have our rules and you agreed with our rules once started playing (including withdrawal limits).

Also we can not froze your account because of casino anonymity (and as I know you said you are not ready for KYC process). So not any your accounts can be locked on your demand. That is the rule.

(not from LTC, but my own personal opinion - few weeks ago you asked to refund your deposits and said you will be happy if LTC will do that. Now all your winnings are being paid and you are still unhappy and ask LTC to avoid casino rules and pay you instantly out of the limits)))

LTCCasino still thinks that this is a fraudulent case.
Softswiss also confirmed that the win is not legit.
But now the player can withdraw his money as there is not enough evidence of fraud...

What a ridiculous outcome. The paranoia of the LTCCasino management was ruining the casino's reputation during the last three months and now nothing will help to clean it up.

We have T&C. And we follow it. Three month period is over - we pay. It was our right to take this time for investigation, so we did not break any rule.

It is good to see that LTC Casino decided to unfreeze customer funds and allow him to withdraw them, but I don't trust them until I see confirmation from user bambolina.
LTC Casino is now blaming one of their partners and game provider Wazdan for bug, and they didn't prove anything so I could say that SoftSwiss was wrong.

Bambolina's account is opened and he is able to withdraw his funds. It is up to him to confirm it or to keep silence.

If you read the thread you could find that Wazdan is keeping silence. they do not answer our questions. We take responsibility for offering this provider's games in our casino in past and we pay winnings. Now it is not possible to get documetary proofs of Wazdan's bug (cos they to not cooperate).

As I said before - we did not break any rule of our casino. We took three months for investigation and now we pay.

[Pmalek]

<Snip>

If Wazdan had a bug or the games were malicious or allowed players to take advantage of 3rd-party scripts and whatnot, don't you think some other casino somewhere would have noticed the same thing? Wouldn't they be delisted from other casinos like crazy? Wouldn't we have more of similar scam accusations of players being refused to withdraw their winnings because site operators found bugs in them and refused to pay?

Show us the report by SoftSwiss that confirms the bugs in the games!

According to this source, Wazdan games can be found on 678 different casinos.
Casino Guru lists 1347 casinos that have incorporated games from Wazdan.

[saxydev]

Bambolina confirmed in PM he received the first 15 ltc. This is great news! Unfortunately it will take him almost 100 days to withdraw all his coins.

But this is a great success! For bambolina's sake, I hope the casino will be still here in 100 days.

[bambolina]

Dear  ltc casino.
Thanks  for your decision.
Really appreciate  it.
I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction and in a ideal world after waiting 3 months for the investigation  to end my winnings  became  less than half due the crypto fluctuations.

It was your own decigion to play for crypto so there is no any our responsibility for cryptocurrency exchange rate. I guess if it raised you did not say you do not like it.

We are not able to pay your winnings in one single transaction as you wish. We have our rules and you agreed with our rules once started playing (including withdrawal limits).

Also we can not froze your account because of casino anonymity (and as I know you said you are not ready for KYC process). So not any your accounts can be locked on your demand. That is the rule.

(not from LTC, but my own personal opinion - few weeks ago you asked to refund your deposits and said you will be happy if LTC will do that. Now all your winnings are being paid and you are still unhappy and ask LTC to avoid casino rules and pay you instantly out of the limits)))

LTCCasino still thinks that this is a fraudulent case.
Softswiss also confirmed that the win is not legit.
But now the player can withdraw his money as there is not enough evidence of fraud...

What a ridiculous outcome. The paranoia of the LTCCasino management was ruining the casino's reputation during the last three months and now nothing will help to clean it up.

We have T&C. And we follow it. Three month period is over - we pay. It was our right to take this time for investigation, so we did not break any rule.

It is good to see that LTC Casino decided to unfreeze customer funds and allow him to withdraw them, but I don't trust them until I see confirmation from user bambolina.
LTC Casino is now blaming one of their partners and game provider Wazdan for bug, and they didn't prove anything so I could say that SoftSwiss was wrong.

Bambolina's account is opened and he is able to withdraw his funds. It is up to him to confirm it or to keep silence.

If you read the thread you could find that Wazdan is keeping silence. they do not answer our questions. We take responsibility for offering this provider's games in our casino in past and we pay winnings. Now it is not possible to get documetary proofs of Wazdan's bug (cos they to not cooperate).

As I said before - we did not break any rule of our casino. We took three months for investigation and now we pay.

Hi Ltc casino  ,I have already  confirmed my account wax reopened.
Thank you.
I have made my second  withdraw too.
Not more fighting please.
I appreciate   your decisions to do the honest  thing.
All  i wanted was to get my winnings as I played honestly.
As I already  mentioned  many  times i have gambling  problems and it would have been easier to prevent me playing and squander my money.
i never hided my issues and my addiction, i simply ask you if i could get paid my winnings at once.
i leave  that to you.
Thanks again and  you might not believe me but you have made a big difference in my life deciding to do what's right.

[PaperWallet]

Bambolina, congratulations!!! Very happy for you.

Dear  ltc casino.
Thanks  for your decision.
Really appreciate  it.
I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction and in a ideal world after waiting 3 months for the investigation  to end my winnings  became  less than half due the crypto fluctuations.

It was your own decigion to play for crypto so there is no any our responsibility for cryptocurrency exchange rate. I guess if it raised you did not say you do not like it.

We are not able to pay your winnings in one single transaction as you wish. We have our rules and you agreed with our rules once started playing (including withdrawal limits).

Also we can not froze your account because of casino anonymity (and as I know you said you are not ready for KYC process). So not any your accounts can be locked on your demand. That is the rule.

(not from LTC, but my own personal opinion - few weeks ago you asked to refund your deposits and said you will be happy if LTC will do that. Now all your winnings are being paid and you are still unhappy and ask LTC to avoid casino rules and pay you instantly out of the limits)))

LTCCasino still thinks that this is a fraudulent case.
Softswiss also confirmed that the win is not legit.
But now the player can withdraw his money as there is not enough evidence of fraud...

What a ridiculous outcome. The paranoia of the LTCCasino management was ruining the casino's reputation during the last three months and now nothing will help to clean it up.

We have T&C. And we follow it. Three month period is over - we pay. It was our right to take this time for investigation, so we did not break any rule.

It is good to see that LTC Casino decided to unfreeze customer funds and allow him to withdraw them, but I don't trust them until I see confirmation from user bambolina.
LTC Casino is now blaming one of their partners and game provider Wazdan for bug, and they didn't prove anything so I could say that SoftSwiss was wrong.

Bambolina's account is opened and he is able to withdraw his funds. It is up to him to confirm it or to keep silence.

If you read the thread you could find that Wazdan is keeping silence. they do not answer our questions. We take responsibility for offering this provider's games in our casino in past and we pay winnings. Now it is not possible to get documetary proofs of Wazdan's bug (cos they to not cooperate).

As I said before - we did not break any rule of our casino. We took three months for investigation and now we pay.

@LTCCasino I understand you are a newbie here, and we as humans we always want to answer people who unjustifiably accuse us: the best decision you can make is to ignore and disappear from this forum, just save your time. Most "Hero" and "Sr" members here are professional nonsense talkers, and will be expensive for you both in terms of time and in monetary terms (1 dollar would be a lot), for not that much return, because people are not stupid and will take notice of all of the scams advertised here (fortunejack.com, and who knows what else). Even people with the infamous 1xbit.com avatar have a trust score that is worthy of a saint.

They post a lot, with small messages, and they merit each other and give each other trust on each of their nonsense messages. I can't recommend other advertising channels but you'll have to be creative in front of bad choices and not settle with what is evil.

On the other hand, congratulations also for you as well into making the right decision. If you can show proof of fraud then advertise "we paid because we take responsibility of what we offer", would be a great idea (of course not here, they're unworthy. It will just increase the competition and the pressure on their scammer advertisers to scam even more in order to pay them their avatars)

[LoyceV]

To sum up, here are the key findings of our investigation:

1. We consider the player's in-game behavior to be highly suspicious. The arguments have already been given above: playing only one slot, winning several jackpots in a row, and so on.

So winning is suspicious. Noted.

2. We believe that the winnings were not possible without a vulnerability in Wazdan's software.

Wazdan believes it is possible.

3. We consider the player to be prone to fraud since they blackmailed us, threatening to file a complaint with the UK public authorities and demanding the lost deposits back. The player regularly blackmails various casinos in a similar way, as evidenced by their activity on the LCB forum.

Filing a complaint with authorities is not a "threat", it's any citizen's right to do so. You make a lot of claims without evidence.

Our white-label operator SoftSwiss, hosting over 200 respected casino brands, unequivocally classifies this win as a fraud. Unfortunately, Wazdan has refused to cooperate with our investigation by leaving most of the questions unanswered. We see their conduct as highly unprofessional, while the only reasonable explanation for it is an attempt to escape liability.

Any chance SoftSwiss can create an account on Bitcointalk, confirm their identity, and share their site of the story? I can't believe anyone who takes themselves seriously calls something a fraud without providing evidence.
Wazdan on the other hand made a lot of sense in their posts.

we have made the following decision:

Despite our belief that we are dealing with a highly irregular situation, we are unfreezing the player's account since a three-month investigation failed to provide strict evidence of fraud.

As of now, the player's account is active and all the funds are withdrawable.

Well, that's something. As per the Trust Flag Rules, users should withdraw their support for the Type 3 Flag once the victim has been made whole. @bambolina: please keep us posted on your progress withdrawing in 100 chunks.

I would like to know if I could make a single withdraw and  have my account  closed as I have explained previously  I have a gambling  addiction

Keep it together, don't start gambling again! Think of it this way: if you lose, your money is gone. And if you win, they'll accuse you of fraud again and your money is also gone.
As I said before:

It sounds like you should really stop gambling!

Get the help you need so you can actually enjoy this win.

[Volt Ent. (Wazdan)]

Hello All!

We are happy that it looks like the win will be paid, finally...

To sum up the LTC Casino above statement, about lack of cooperation from our end, a bug in the game etc. was a great example of how shameless someone can be when trying to hide his scam activities and is accusing someone else of them. To sum up the facts, Volt Entertainment delivered a full incident report where it was confirmed that there is no bug, and the win was fair - sorry @LTCCasino that it was not matching your expectations. There was no feedback about it, so how did it appear you and/or anyone else decided it was not legit?  The game is all the time live for many months with many reputable casinos in the world, where Wazdan games are present.

We are also glad that LTC Casino is not using our games anymore - we are not interested in working with such an organisation, which shows so much lack of any basic standards of treating players and partners. Really, we don't care  We hope other game providers will do the same soon when they realize how you are "working".

We can also see, that you like to create your own world, believe it and try to convince everybody about facts that are not existing. It is a very similar way of behaviour to one country which is now trying to do the same when speaking about Ukraine. Looks like you have something in common? But we won't play "your game" and we won't be explaining ourselves from your untrue accusations. When you will have anything to prove our fault, except your imagination, you are more than welcome to contact us again.

[PaperWallet]

Hello All!

We are happy that it looks like the win will be paid, finally...

To sum up the LTC Casino above statement, about lack of cooperation from our end, a bug in the game etc. was a great example of how shameless someone can be when trying to hide his scam activities and is accusing someone else of them. To sum up the facts, Volt Entertainment delivered a full incident report where it was confirmed that there is no bug, and the win was fair - sorry @LTCCasino that it was not matching your expectations. There was no feedback about it, so how did it appear you and/or anyone else decided it was not legit?  The game is all the time live for many months with many reputable casinos in the world, where Wazdan games are present.

We are also glad that LTC Casino is not using our games anymore - we are not interested in working with such an organisation, which shows so much lack of any basic standards of treating players and partners. Really, we don't care  We hope other game providers will do the same soon when they realize how you are "working".

We can also see, that you like to create your own world, believe it and try to convince everybody about facts that are not existing. It is a very similar way of behaviour to one country which is now trying to do the same when speaking about Ukraine. Looks like you have something in common? But we won't play "your game" and we won't be explaining ourselves from your untrue accusations. When you will have anything to prove our fault, except your imagination, you are more than welcome to contact us again.

Oh really, now being Russian is becoming a valid argument to accuse someone of being a liar. What about SoftSwiss? Are they also lying about SoftSwiss? Operating on multiple "reputable" casinos (especially by the standards of this forum) doesn't mean that you can't target one specific casino, especially if you don't like working with them, would be a dirty way to get out, but wouldn't be surprising of what we usually see on how things operate here in this space.

Let me ask you a question: can you here, publicly confirm, without lying, that all of your games, at all times, for any bet, use pure chance to give outcome? and not depending on players wager amount, wager and win history, or the casino involved? Let's see what you have to say. Without answering this question, you can't tell the story that your games don't have an intentional "bug".

[Volt Ent. (Wazdan)]

Hello All!

We are happy that it looks like the win will be paid, finally...

Oh really, now being Russian is becoming a valid argument to accuse someone of being a liar. What about SoftSwiss? Are they also lying about SoftSwiss? Operating on multiple "reputable" casinos (especially by the standards of this forum) doesn't mean that you can't target one specific casino, especially if you don't like working with them, would be a dirty way to get out, but wouldn't be surprising of what we usually see on how things operate here in this space.

It is not about being a Russian, but about behaving like this country and accusing people/companies of many things which are untrue and have not a single proof to do it. Have you seen any evidence? We neither. Softswiss did not confirm anything with us (also haven't seen it here) so maybe it is just another "wish to be true" by LTC casino? And these three jackpots... Those are not progressive jackpots which are really hard to believe to be hit three times by one player, those are in-game jackpots which players can win, as they are a part of the game, and they are there to be won from time to time, this is what slot games are all about, aren't they? We doubt there would be any slot players if they won't be winning from time to time, this is what gambling is all about. But of course, it is your right to think otherwise,

Let me ask you a question: can you here, publicly confirm, without lying, that all of your games, at all times, for any bet, use pure chance to give outcome? and not depending on players' wager amount, wager and win history, or the casino involved? Let's see what you have to say. Without answering this question, you can't tell the story that your games don't have an intentional "bug".

Yes, of course. All the games are played using RNG (random number generator) tool to decide the outcome. The RNG is tested by external and independent laboratories to work correctly (that means here - randomly), so there is no one who has an influence on the outcome of the game. This is how all solid game providers work, not only Wazdan. This is how this business work when we speak about companies which have their software tested and approved.  Wazdan software is tested by Gaming Associates and GLI - two very reputable laboratories, which have accreditation to test software in almost all markets in the world for ages. Wazdan games production process is also certified by ISO 27001 certificate.  If you would like to know more about Wazdan certification and approvals please check here: https://wazdan.com/en/our-licences

[Pmalek]

What about SoftSwiss? Are they also lying about SoftSwiss?

Where is the proof that SoftSwiss was even involved? Do you know that for a fact? A forum post is not proof of anything. Share their findings here, share the report, share the results of their investigation. LTC Casino didn't do any of that.
 
I met 3 SoftSwiss executives on Friday night. We had a few beers and talked about the NHL playoffs. I asked them if LTC Casino requested that they investigate bambolina's jackpot wins. They laughed and almost choked to death saying of course they didn't. See? This statement is equally strong weak as the one by LTC Casino where it is said that SoftSwiss found the gameplay to be fraudulent. And because of that you shouldn't believe me or them unless one of us can back up what is written with actual proof.     

[notblox1]

I see that bambolina confirmed he was able to make withdrawal from his account and that is certainly a good thing.
It's better to avoid things like this happening in future, maybe changing partners you work with or removing games you find suspicious in LTC Casino.